No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
Connection flights should be spaced out farther because too close I missed my connection.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
I was given middle seat on this flight and prior Boston to Seoul flight That is a problem for long flights, Kayak system did not give me a change to select my seats and assigned me middle seats regardless of my elevated status in Delta. This needs immediate attention.
A 12 hour flight during the day with one real meal service - are you kidding? Also the breakfast was one of the worst and not what was listed
The gate attendants and the crew were terrible. Because of high winds, they needed to carry more fuel, so they had to get volunteers to take the next flight at 6 am the next day. They did a terrible job of it - our flight ended up taking off just under 3 hours of the scheduled time. I hope to never fly Delta again.
The flight attendant on Korean airline was a super nice. it’s one of the best over-sea airline I flew so far.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
We splurged and decided to fly first class. Seats were roomy. But flight crew arrived late to the airport. That delayed our flight. Most of the passengers had to try to make connections flights. I felt bad for them. We checked 4 bags. We got three from the baggage claim carousel. 4th one was lost. Delta online help wasn’t good. Baggage claim staff were sympathetic and nice but we waited around for almost 2 hours and it had t been found. They did find it several hours later and we had to drive back to airport to retrieve it. I won’t be splurging on 1st. Lass again anytime soon. I think we got worse service. I am also not a huge fan of delta but we have family in ATL so we don’t have a ton of choice. What should have been an easy flight turned into a stressful event due to flight crew tardiness and baggage mishandling.
All in all it was a long flight in economy class. There’s only so much comfort one can expect on a plane. The seats felt exceptionally hard and as an over 6’ individual I’ll seldom feel great about legroom. The food was good and the flight crew was great. The headphones provided for the movies were terrible, though
It was great. All the crew were professional and nice.
United Airline crews were very friendly and very attentive. 12 hours flight was gone like in a shorter one.
The flight I was supposed to be on was supposed to take off at 1:50 from State College. It was delayed over and over and over again until somehow I had to rebook on a flight that was supposed to have left State College at 8 am that morning but didn't end up taking off until almost 6 pm. Not only was this completely unacceptable, the "token from United" was a 15 dollar meal voucher that has to be used by today. I would personally like some miles added to my account for this inconvenience. I was in transit for 8 hours from the time I arrive at State College Aiport to when I got home. I was supposed to be home at 3 pm and I returned at 8 pm. Unacceptable. I have not been on an on Time united flight in nearly 5 years.
newer aircraft, ability to connect my headset via blue tooth for entertainment.
Miserable. They moved my seat, but canceled the next leg of my flight. I resolved the issue at my transfer, but that resulted in lost luggage that has taken days off my schedule with no resolution. Worse, they fail to interface effectively with Lufthansa, forcing me to bounce between two equally useless help desks. The apps are unable to handle the situation, the bag dropped off the tracker, and while the call centers are polite, they do not provide written information to assist with cross-airline communication.
The only downside was my cell phone charger wouldn’t work in the charging port but everyone else’s would work in them all. My cell phone cable works fine in my hotel room in Frankfurt.
My husband and I recently had an unfortunate experience with Lufthansa. At the Philadelphia International airport, the ground staff refused to board us because we didn’t have a current visa stamped on our passports for Frankfurt. We completely understand that this was our mistake. we should have double-checked the visa requirements before our trip. However, the issue that upset us most was how the situation was handled by the staff. They told us they would mark it as “boarding denied due to visa issue”, but instead they recorded it as “no show”. Because of that incorrect entry, our return flight was automatically cancelled as well, which caused additional stress and expense. Mistakes can happen, but we expected more transparency and accuracy from a reputed airline like Lufthansa. It would have made a big difference if the staff had been more careful and considerate in documenting the situation correctly.
A three (3) hour flight should have meal service in First Class, not just potato chips!
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Seats suck. Only one drink service in three hours with the flight attendants being more attendant to their phones than the customer. Painful in the extreme.
Very good, boarded and took off on time and landed early
Boarding and Delays The boarding process for my American Airlines flight from Copenhagen to Philadelphia was a bit tricky. We experienced a gate change that required a long walk to a new area of the airport. Additionally, boarding was not via a jet bridge; we had to take a shuttle bus to the plane and then carry our luggage up the stairs ourselves. Furthermore, the bag drop didn't open until about 12:20 PM, which was only three hours before our scheduled departure. This meant I couldn't drop my bag off early and had to wait outside of security in order to drop off my bag and use the kiosk. The bag drop self-service kiosks also didn't open until about 12:00 PM when an American Airlines employee unlocked them so that we could print out our boarding passes and bag tags, which further created a backlog. The flight was delayed by over an hour because we had to wait for one of the tires on the plane to be changed. Flight Attendant Professionalism On a positive note, the flight attendant was very professional when handling a passenger who was sitting in the wrong seat. Even though the passenger was persistent and reluctant to move, the flight attendant calmly ensured the assigned passenger could take their seat. Kudos to the flight attendant for keeping his calm and composure, not allowing the issue to escalate, and handling it well under pressure while a line of passengers waited in the aisle to board. In-Flight Service The in-flight service was also fast, prompt, and efficient, although service had to be suspended for the last two hours of the flight due to weather and turbulence, which was outside of the crew's control. Limited Flight Options Please note that American Airlines only operates one flight per day in and out of Copenhagen. This means there are limited options available if your flight is delayed or canceled, which is something to take into consideration when booking.
Not much space for someone 6 feet high in normal economy seat. My knee hurt
Getting to Scotland with no luggage (no medicine, no clothes and no club) on golf trip very disappointed
Quick flight again no one illness why there were multiple delays and changing of the gate number.
Seat comfort was poor (no lumbar or lower back support).
Pilot navigated severe weather/snow storm with skill. Described his intentions clearly
The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.
The boarding process and flight were great. However, I waited about 40 minutes for my luggage. It did not come up on the designated belt. Instead, everyone’s bags were on a cart. Not sure what the issue was, but we were not informed until another passenger went looking for her bags and found them.
It was a good flight. Of course it was full, but it went well.
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. I feel that a racist looking fight attendant was scanning me as she was passing by me. A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
Most courteous, helpful employees and all flights were on time.
There wasn't much leg-room, and although I requested a vegetarian meal, there was an error and I did not get one. Everything else was excellent.
My suitcase never arrived! Still waiting in Athens for it!
I was unaware I was booking the basic economy flight and had to spend an extra $125 for baggage plus $100 for seat selection. There was also no opportunity to upgrade into a different ticket type. The seats were very cramped and mine wouldn’t stay reclined
The walk from arrival terminal to international departure terminal is very, very, very long. If more golf carts were available for tight connections, that would be a welcome improvement.
We were at the gate 5 min late and they would not let us on. We were late because we went to check out bags and there were no workers at the baggage check
the plane from toronto to edmonton was great. it was upgraded and the crew and flight were great.
The flight was delayed 3 hours, the updates were provided very late in the day, no snacks on the flight, no credit or compensation for the delays and issues. Airplane was clean and crew was nice.
The airline did not tell me about a special form I had to have filled out and that the Korean government had to accept. Because of that I lost my flight and I lost my ticket. Canadian airlines should have told me I needed an ETA form and I have to send it to Korea and it has to be accepted and returned. I got to the airport at 4:00 a.m. and by 5:20 it had not returned yet and so I lost everything. This was a very important trip to me and now I'm really upset and disappointed and so sad that I didn't get to go. I think the airline should tell you if there's some form that you have to fill out. I looked on the internet and didn't see anything about this and didn't know anything about it until I got to the airport. Then I called Canadian airlines and they just wanted to show me another ticket but this ticket was much more expensive and then he convinced me to cancel the ticket when actually the agent could have put me on a later flight. It was and he is one of the worst experiences I've ever had
