adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Staff was friendly
Plane was tiny
Arriving to the destination
Being on time.
They lost my bag.
No snack, and The airline used styrofoam cups which is not environmentally sustainable
The process of boarding, baggage check, etc
I did like that "new plane" smell. Good pretzels.
Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!
new plane, on time
Somewhat bumpy landing if I'm being picky...
Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well.
No interactions with the crew this time. Boarding is okay.
All was great!
There was plenty of room because I upgraded to 1st class. The crew was friendly.
My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight.
Nickle and diming....baggage fee, meal.
I liked that they provided blankets and complimentary drinks.
They didn’t provide entertainment properly, you needed to have the United app downloaded ahead of time if you wanted to see any movies. All food was made for purchase they did not offer any free food.
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