Cons: "It was a good flight and a good crew"
Pros: "I like the new regional jets. Super good experience overall."
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Pros: "Crew was so accommodating! Excellent service and personality. Smooth easy flight"
Cons: "I was in 1st class and they ran out of breakfast options."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Employees were pleasant, not overcrowded. Plenty of leg room"
Cons: "We were skipped for snacks and I waited for a drink of anything! No entertainment of any kind!"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Very smooth ride, pilots and crew did an excellent job."
Cons: "Plane (Q400) was hot. Felt like I was sweating the entire flight."
Cons: "The fight delayed almost three hours, and I almost missed my flight to Shenzhen!"
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "Plane was clean and the crew friendly"
Cons: "The delay"
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "The flight attendants were extremely pleasant."
Cons: "I noticed my area wasn't clean. I found tissues and trash in one of the pockets. P"
Cons: "The free chat feature did not work on my iPad."
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Pros: "Good seat in exit row."
Cons: "The delays @ SFO never fail to ruin a trip."
Pros: "Easy on and off for a holiday weekend. Entertainment system worked well..."
Cons: "Texting service wasn't always working, suspect it follows if the internet was working.... Austin baggage claim needs improvement... 30+ minites for bags to hit belt."
Pros: "I’m a tall guy and there was finally enough room for my legs on a plane"
Pros: "On time and uneventful. That's all I really want or expected. Alaska came through in flying colors (pun intended)."
Cons: "On my return flight it seemed that the attendants were trying to stop anyone other than the 19 or 20 people in first class from using the forward bathroom. On my flight out, the cabin was asked to "wait at row 6" for the bathroom to be free. That seemed reasonable, even though I was in row 6, and fair to ask. However, on my return flight they seemed to expect the entire rest of the plane to use the rear bathroom. That doesn't seem right."
Cons: "I should have been given a chance to pick my seat. I had to pay for an upgrade because I was give a seat in the middle of the last row"
Pros: "The entire process was fluid and easy. The price was great for a non stop flight between Austin and Seattle. I really appreciate that. Though I didn't take advantage of the in flight entertainment option of using a personal tablet, I thought that was an awesome idea. I'm interested in checking that out in the future. Staff was friendly and I didn't have to deal with any lines!"
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Pros: "When flight was delayed for better than two hours with mechanical problems, they allowed us off the plane, kept us briefed, made up some of the time in the air, provided free drinks and discounts on subsequent flights. If you can't be perfect, they displayed an exemplary response when things went wrong."
Cons: "flight two hours late."
Pros: "Time literally flew by. The staff were friendly, they're always on time or early, and they've never lost a bag."
Pros: "Friendly staff with sense of humor. Beverage service even on a very short flight."
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "They were helpful and polite while boarding and flying. They even give you a complimentary glass of wine or beer on board. All in all my experience was extremely pleasant. They have been much better than my experience last week with united. I would very much recommend Alaska if you have the option."
Pros: "They left and landed early! The staff was pleasant and very helpful."
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Cons: "Arranged for handicap assistance once we landed, but Austin airport did not have it available. The flight/flight crew was great!"
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Pros: "Great crew and flight; really made the red eye a pleasant experience. Well done, all!"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "How friendly and amazing the staff is"
Cons: "Nothing to complain about"
Pros: "On time, friendly staff, clean aircraft, good boarding process with back rows boarding first."
Pros: "The flight was ok I guess."
Cons: "The TSA people. I am all about the safety but their behavior is rude and unpleasant. They provide a service and people should be treated with respect. If people stop flying then they will have to go back working at McDonald's."
Pros: "I returned on Flight 552 from PDX to SAN. I really want to appreciate the patience and good humour of one of the crew, Becky, who was serving us. I will certainly fly Alaska again."
Pros: "Promptness of departure"
Cons: "Very crowded"
Pros: "People were nice and made good time on the trip"
Cons: "Wifi was terrible, could not even do basic email work on both my flights to and from Portland. Waste of money and very disappointing. Did not have this issue with Jetblue on my last trip. -sm"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Cons: "Decaf tea"
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "Travel time was great"
Pros: "Nothing, flight was delayed 3 hours"
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Cons: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Pros: "Good entertainment selection"
Cons: "Most was as expected."
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Cons: "Seats smaller than before."
Pros: "Overall solid flight"
Pros: "Curteous. Prompt. On time."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Entertainment Captain Food"
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "Flight was cancelled"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "Nothing at all"
Cons: "Worst airline I have ever used. Continuously bad experiences."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Cons: "No snack"
Pros: "Entertainment and great beverage options"
Pros: "Pretty comfortable"
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "N/A had to change my flight. :("
Cons: "Flight was delayed"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Cons: "1 hour Late departure and It took 45 minutes to get our bags once we arrived in Austin. :("
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "I was charged to carry on my two bags. With added fees and taxes, it came to $168.20! The seats were very uncomfortable...not enough padding and way too crowded. They even charge for in flight snacks. Not a meal...the peanuts and soda you usually get free elsewhere. The flight attendant was rude to me. No wifi available for purchase that I could tell. Then at the end of the flight they had a big commercial-like announcement to push their credit card. It was very tacky."
Cons: "We were delayed over four hours to be placed on an airplane that smelled like vomit."
Pros: "Fast. 20 minutes early"
Cons: "Didn't see how to decline my seat. Oh well"
Pros: "Great crew"
Cons: "No room still"
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Pros: "It left and arrived on time."
Cons: "To have to pay for carry on bags is ridiculous. Then to have to pay for seats that don’t even recline is unfortunate. Nothing about Frontier airline seems to be about customer service. Instead frontier is just out to make a buck by what seems to be “tricking the fliers”. Had I known I would have been paying an addition $200+ on our flights (from initial purchase price) when I checked in I would’ve just bought a more expensive flight with a more comfortable airline from the get go. I also didn’t receive an email to check in to the flight. I feel this is common practice so for it to not have happened was very disappointing."
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "Didn't like a single thing."
Cons: "Your horrible gate lady in Denver made us miss a flight because she decided to charge us $90 for 2 Carry on bags"
Cons: "The flight was delayed over two hours, the crew was pretty nice though"
Cons: "They change my flights"
Pros: "It was a good experience I. Flight short flights very great customer service at the terminal and on the flight."
Cons: "The lay over most definitely getting shorter flights from now on."
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "They kept pitching their credit card. They charge extra for every little thing (carry ons, drinks), why would I want their card?"
Cons: "I had to pay additional for any seat I selected. I also had to pay $40 for a carry-on luggage. They offered no snack or beverages. It was ridiculous ! Makes me appreciate Southwest airlines By the time I purchase my seat and paid for One carry-on I was out another $108. Seems like false advertising"
Pros: "Seats were about as thin and hard as plastic lawn chairs - not ideal for a red-eye. Attendants were nice but there was basically nothing offered and when my sister asked for a ginger ale she was told it would be $2.75. Ha!"
Cons: "Pretty much everything. I can't believe you have to pay $40 for a carry-on bag. !!!!"
Pros: "Fast boarding"
Cons: "Checked bag was $40 each way and everything cost extra. No drinks etc."
Pros: "The crew were very polite, friendly and professional."
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Pros: "Everything on the flight and landing was perfect: comfortable seating with the stretch upgrade and the attendants were prompt and polite."
Cons: "There was a strange hour-long delay that I remember hearing was due to getting fuel and cleaning the plane. I don't know if this was the fault of Frontier or Denver International airport, but it was pretty lame."
Pros: "The fares are unbeatable"
Cons: "Consistently late."
Pros: "Nothing. No compensation"
Cons: "That my flight got cancelled"
Cons: "First time with Frontier. Website for purchasing tickets stinks. Was not clear on all the charges that they nickel and dime you with."
Cons: "Boarding. Why can't airlines go back to the old way of boarding from the rear of the airplane first?"
Pros: "The flight itself wasn't bad.."
Cons: "Random things came up- we all boarded and were about to push back when they made us all get back off for a bag check done by police. Returning flight- delayed 1.5 hours (10:15am flight out of Portland, OR)"
Cons: "First Bag fee, unacceptable. Sat on Tarmac because they had no gate crew. Cramped seating. BAD BAD BAD 2 flights with them in last 30 days : All segments late (Not Weather related) Paid more than I do on American where they actually respect me"
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Pros: "Not to pay for a seat when I check in? Not to pay for a CARRY ON bag?! Not to pay for a drink of water? Or peanuts? Wow."
Cons: "See above."
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "I used to not mind flying frontier. You guys were repuitable to me. Now you guys are worse than spirit airlines which is the worst. I will never fly frontier again in my life."
Cons: "The tiny try tables, the uncomfortable seats. No complimentary drinks, the tight packing in of people. You guys suck!"
Cons: "Swindled at the airport to pay $40 for a carry on, with no heads up during the booking process."
Cons: "The number of add-on costs were unexpected and costly. The comfort level was poor (don't like the design of the airbus; couldn't even reach the light and air controls). Even coffee costs extra money. Overall, the experience was poor and I will not fly Frontier again."
Pros: "The seating was nice"
Cons: "That we had to pay for snacks and soda that most airlines give free. I wasn't expecting that so I just went hungry. I also don't like that we have to pay baggage fees."
Pros: ",Long-term boarding an early arrival"
Cons: "Uncomfortable seats that don't recline, no free drinks or snacks, you had to ask for water and small trays. You also have to pay for a reserved seat and a carry-on bag."
Pros: "The people were very friendly. The initial price was the lowest to fly."
Cons: "They charged for a carry-on bag, charged for any checked bags, charged to pick a seat on the flight. None of that information is available before purchasing a ticket. I will fly southwest next time."
Cons: "I don't know why I had to pay more the morning of the flight. I thought I paid online and while back."
Pros: "Duration of flight."
Cons: "Flight attendants."
Cons: "no USB outlets on the flight, but it was a new plane. I feel like this is a very cheap way to make flying customers happy."
Cons: "Extra charges for EVERYTHING, including a place to sit. No amenities at all: seats don't recline, tray tables are five inches wide, not even a cup of water without a charge. The ticket may look less expensive, but two people had to fork over another $200 to get on the plane with one bag and have an awful flight. Don't let any company treat customers this badly."
Pros: "Easy boarding, got into Denver early, plane was new and clean."
Cons: "Wasn't informed prior to purchase that any type of bag is an extra fee resulting in this flight costing me $80 more than anticipated. Now this flight ended up costing me more than other airlines but Frontier has far fewer amenities. I won't be flying with Frontier again."
Pros: "The crew was nice."
Cons: "The airline takes cheapness to an extreme. You buy a ticket, but that doesn't buy your seat, so you have to pay extra for a seat. The seats are also the most uncomfortable seats you have ever sat on. They are basically a piece of plastic with leather wrapped around them and they do not recline. On the way to Portland I bought the cheapest seat, but on the way back I bought the more expensive... Exact same seat. You have to pay to carry-on luggage (costs more than checking a bag). By the time you buy a seat and pay for your baggage, you end up not saving any money so you may as well fly with a comfortable airline."
Pros: "Comfortable Flight - On Time"
Cons: "Nickel & Dime-ing -- I would prefer one set price for everything instead of bag fee, change fee, seat fee, drink fee. ETC."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Pros: "It was the cheapest flight by a couple hundred dollars."
Cons: "The seats were uncomfortable. There was zero entertainment and no free food on a 5 hour flight. There was an extra $30 charge each way for a normal size carry on. This was not apparent at booking. I flied solo so this wasn't an issue, but you have to pay extra to sit together. It's cheap and you get what you pay for."
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "Free snacks and movies and reclining chairs"
Cons: "Boarding not clear over overhead. 2 flights boarding at same time, both through spirit made things confusing for passengers. Speaker not loud and clear."
Cons: "I did not expect the extra cost. Crazy!"
Pros: "Price was great but felt nickel and dimed a little with the baggage fee and pick a seat fee and... and... and..."
Cons: "Should at least offer water maybe..."
Cons: "The extra fees for luggage and seats, the uncomfortable seats, the lack of control the cabin attendants had over obnoxious drunk passangers... they just kept serving them drinks. Really poor. Will never fly with this airline again."
Pros: "Original Flight Cost"
Cons: "One hour delay, no in flight water offered or snacks, and $55 bag check when website was $28. I had one carry on and one piece of small luggage."
Pros: "It was DIRT cheap! I bought a ticket FOUR DAYS in advance from Portland Oregon to Chicago for $200+ change."
Cons: "Hot, low oxygen, CRAMMED in; worst was getting an alert the flight would be two hours late, luckily did online check-in because it was only ONE hour late. Barely made it, and when I called Spirit the robot said it was on time!"
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Pros: "The staff was amazing"
Cons: "Having to pay for water"
Pros: "New planes"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "We waited boarded on the plane for two houses and missed my shuttle connection."
Cons: "Baggage policy is punitive and no food service unless you pay for it makes it functional but no frills."
Pros: "On time. Trabsparency. Whatever extra charge is clearlyentioned in the website."
Cons: "Seats do not recline. At least drinking water should be free of charge"
Cons: "Hidden fees, water cost money, you save nothing with the cheap fair"
Pros: "Only the price"
Cons: "Flight was delay and they didn't supply any food"
Cons: "Flight was delayed 3 hours and so I missed the event I was flying to Chicago for. I am so bummed. Complete waste of money."
Pros: "First 3 hour delay, called and was disconnected twice"
Cons: "Friendly staff"
Cons: "Departing flight was light by 30 minutes and the return flight was delayed by 3.5 hours."
Cons: "My father bought me this plane ticket to go visit my family. Even though he paid for the flight, I was then responsible for paying for my seat and bags for both round trip flights. This airline is best described in one word: ghetto. My flight home was cancelled due to high winds in Las Vegas (which I understand is not the airlines fault). However, the airline did absolutely nothing to accommodate their customers in finding a new way home. When I called customer service to try to find a new flight, the man assisting me was extremely rude and unhelpful and when I asked to speak with his supervisor he hung up on me! Thankfully, Alaska Airlines took care of me and found me a flight to Los Angeles, where I then had to rent a car and drive home to Las Vegas, arriving at 5 in the morning, a 16+ hour day of traveling (which then led to me getting sick and missing 2 days of work). To top it off, spirit airlines then emailed me "we are so sorry, here's a $50 voucher". First of all, what in the hell is $50 going to do???? Second, how about you refund my money for my checked bag and seat on the plane and refund my father his money for the flight that never occurred? Or how about refunding me the $500 i paid in a new flight to LAX and rental car so that I could get home? I am extremely disappointed in spirit airlines and will NEVER use them ever again. And I will make sure to let everyone I know follow the same advice too."
Pros: "On time and crew was nice"
Cons: "Seats are small and sort of tight."
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "The only thing that worked was the scheduled flight time."
Cons: "Baggage fees are ridiculous, spend the same money and fly a real airline if you add the baggage fee and seat fee. The seats do not recline, maybe they buy seats from the rejects from other airlines. Everything on this airline is a surcharge, with that in mind, if you do travel with Spirit, travel light and buy your clothing at your destination and pack food and drink prior to boarding."
Cons: "Bad customer service , I paid $70 for s bag that didn't say weight limit . Plane delayed twice and was not even offered a courtesy water . $2 for water is ridiculous ."
Pros: "Impossible to check in online without a printer, get with the times. Spirit doesn't participate in TSA PreCheck."
Pros: "2 hrs delayed. Service was terrible."
Cons: "Everything. The entire experience."
Cons: "Flight was overbooked and didn't get a seat what's the point of making a reservation and pay in advance if you don't assure a set"
Pros: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Cons: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Pros: "The staff and pilot was great"
Cons: "the temperature and hard seats *Also, you should give us a not applicable choice because some of your questions doesn't apply to all flights. I didn't eat, nor was there entertainment on my flight so giving 1 star says I didn't like it, and 5 says I did, but I didn't check either"
Cons: "Seats were tight and uncomfortable... Random seats was unusual and To pay for seats is outrageous..."
Pros: "We didn't crash"
Cons: "The flight was delayed several times, a total of 5 hours, without any consideration to the passengers."
Cons: "once we got to the airport to check in, Spirit Airlines charges for carry on bags $50.00/ea no food available only water, soda and juice at $3.00. seats had little to no padding, they did not recline, no TV. in the end it was not much cheaper and an awful flight. the pilot dipped and swayed like if we were on a roller coaster."
Cons: "Kayak please do not rep spirit airlines. They charge $55 JUST TO HAVE A CARRY ON sized bag (a purse or laptop "personal item" are free...but don't think of bringing clothes other than the ones u are wearing on your back. Doesn't matter if you check it or carry it on. Very misleading, I'm surprised they are allowed to have this shady policy that is not standard airline practice. The price goes up to $100 if u don't pay your baggage "toll" before you get to the gate..."
Cons: "I could not believe all the hidden charges! I had to pay an extra $41.00 for my checked bag each way...and an extra $50.00 just to bring my violin on board!! I was not charged this extra fee on the outbound flight, so it was very inconsistent. Then, once you get on the plane it is VERY tight seating. Super uncomfortable. And I had paid an extra $15.00 each way to have a better seat. WOW, I really do not like Spirit Airlines at all."
Pros: "The planes were clean."
Cons: "The rows of seats in the rear are too close for an average sized man. I'm 5'9" and my knees touched the seat in front of me. The Spirit pricing model puts all the burden and stress and uncertainty of travel on the traveler. I feel like mistakes could be very expensive. Website makes it impossible to talk to a human if you have questions or need to make changes. Website had a bug where I couldn't make a change without becoming a "member" and getting a login and password.... just what I need another thing to remember. Got errors when I tried just using my trip identifier that implied that the website had problems and that I should try again later."
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Cons: "I was informed much too late that my flight was canceled, then I waited for 3 hours to be told they wouldn't be able to do anything about it for the night, I took the I initiative to book another one way flight to get to my destination as soon as possible since I had people waiting to pick me up. Then they informed me that they would not be covering any type of reimbursement for the inconvenience. The people at the spirit counter were little to no help in resolving the issue."
Cons: "Everything, they flight attendents didn't even know where we were going and had to ask the pilot over the intercom."
Cons: "They charged $55 for a carryon, no comp snack or beverage, couldn't check in ahead of time because you can't even sign into the site. I would never fly spirit airlines again!"
Pros: "The quick departure and the low Price of the tix."
Cons: "They charge extra for everything. Also, one of the flight attendants was really rude and the others weren't especially helpful or courteous. Realky."
Pros: "I upgraded my legroom, and liked how affordable and easy it was to do that. I also packed a bag that fit the "personal item" parameters and had zero problems. In fact I may fly light like this from now on! The service staff from check in to flight crew were all friendly. With Spirit knowing what they offer and what they don't is the key to happy travel."
Cons: "The seats were extremely hard. I didn't realize how uncomfortable I was til I got in the cab after my flight and a basic seat felt luxurious. The following day my body is SORE. I also wish they provided wifi for purchase."
Pros: "Not very much I'm afraid. I like your whimsical advertising, but the experience was completely different. A good number of your employees seem to hate their jobs, and I sympathize."
Cons: "Having to pay for my cramped seat and my one bag the day before, when it was too late to go with someone else, really teed me off. My most uncomfortable flight ever. I suppose if I were shakled and handcuffed, it would have been worse, but I don't think I even saved any money!"
Cons: "I was not told that I would be charged an additional 60 dollars for a carry on bag until I arrived at the Gate to board . My cheap ticket was not so cheap after all."
Pros: "The check in was fast and getting on and ready was quick and easy."
Cons: "I had my blind 8 year old with me. They were so rushed that even when they called purple with disabilities to board that took longer first, they have me a bad time about her. She didn't look blind they said. She had her cane! Come on. It was her first flight. I don't need to argue the fact that she is blind in front if you. What does a blind person look like?"
Pros: "Crew was great- friendly, easy. Loading and unloading was smooth. We were moved to the front of the plane at check-in, which was nice. No lines, good communication. Price was great for us!"
Cons: "Seats didn't recline, which was hard for a red eye flight. Delayed an hour. No food/bev svc or entertainment."
Cons: "The seats were very uncomfortable. There was no entertainment on the flight. There could have been more communication before we ran in to turbulence. There was a funny flight attendant which was the only upside on our returning flight."