The customer service is stellar, the planes comfortable. I will fly with them again in the future.
They charged $120 per checked bag- none are included in airfare. Also, no free food.
Friendly, polite helpful
The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options.
Having a bit more room during such a long flight would have been nice!
I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!
Nothing I can think of. Very happy with the flight.
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