Seats were comfortable and the flight attendants very attentive.
Having to pay for food or drinks. It's not that much to offer some peanuts and a coke. I would have liked the cabin lighting dimmed sooner and less early before landing.
Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van
Good food and service once on flight and again fixed connections before landing
Terrible boarding experience. Rude gate workers and almost two hour delay because of it
the pre-boarding for families with kids was nice, the staff were helpful during the flight
The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline.
Nice new plane, great staff, decent comfort
Boarding was slow - also such a fuss made about the difference of services in each class -
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