Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "Good services in anticipating our next leg"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Stop charging for checked bags"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Pros: "great trip and crew"
Pros: "Direct flight on time"
Cons: "All good"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "Excellent Service."
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Cons: "Leg room"
Cons: "Gate attendant was extraordinarily rude"
Pros: "really great service, arrived early, as good as it gets."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "Better seats"
Cons: "The seats"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "Condition of the airplane"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Snacks if possible"
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Amazing crew. Departed and arrived on time."
Cons: "Decaf tea"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Pros: "Crew were good"
Cons: "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Seats were comfortable, but stiff"
Cons: "Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence."
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "A nice uneventful trip"
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Cons: "Seats smaller than before."
Cons: "Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided."
Pros: "Overall solid flight"
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment Captain Food"
Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"
Pros: "I liked the inflight entertainment."
Cons: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Once in the air things went well."
Cons: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Pros: "The movies were great. Staff wonderful, accommodating."
Cons: "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
Pros: "Pleasant flight for the hour ride. Not bumpy at all."
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "Friendly staff ice landong"
Cons: "No leg room & I am only 5'6' & slim."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Pros: "Entertainment and great beverage options"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "Pretty comfortable"
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Cons: "Flight was delayed"
Pros: "Friendly staff, great service, and how since it was a night flight the lights were off."
Cons: "There was nothing I didnt like"
Cons: "I did not expect the extra cost. Crazy!"
Pros: "Price was great but felt nickel and dimed a little with the baggage fee and pick a seat fee and... and... and..."
Cons: "Should at least offer water maybe..."
Cons: "The extra fees for luggage and seats, the uncomfortable seats, the lack of control the cabin attendants had over obnoxious drunk passangers... they just kept serving them drinks. Really poor. Will never fly with this airline again."
Pros: "Original Flight Cost"
Cons: "One hour delay, no in flight water offered or snacks, and $55 bag check when website was $28. I had one carry on and one piece of small luggage."
Pros: "It was DIRT cheap! I bought a ticket FOUR DAYS in advance from Portland Oregon to Chicago for $200+ change."
Cons: "Hot, low oxygen, CRAMMED in; worst was getting an alert the flight would be two hours late, luckily did online check-in because it was only ONE hour late. Barely made it, and when I called Spirit the robot said it was on time!"
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Pros: "The staff was amazing"
Cons: "Having to pay for water"
Pros: "New planes"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "We waited boarded on the plane for two houses and missed my shuttle connection."
Cons: "Baggage policy is punitive and no food service unless you pay for it makes it functional but no frills."
Pros: "On time. Trabsparency. Whatever extra charge is clearlyentioned in the website."
Cons: "Seats do not recline. At least drinking water should be free of charge"
Cons: "Hidden fees, water cost money, you save nothing with the cheap fair"
Pros: "Only the price"
Cons: "Flight was delay and they didn't supply any food"
Pros: "Price point was very nice. Airplanes were new. Flight crew was nice, efficient, and enthusiastic."
Cons: "Seats are very tight and very thin. As a 6'4" person, I expect to be cramped in planes; however, I have never been able to feel the knees of the person behind me through the seat on other airlines. Trash in seat back pockets."
Cons: "Flight was delayed 3 hours and so I missed the event I was flying to Chicago for. I am so bummed. Complete waste of money."
Pros: "First 3 hour delay, called and was disconnected twice"
Cons: "Friendly staff"
Cons: "Departing flight was light by 30 minutes and the return flight was delayed by 3.5 hours."
Cons: "My father bought me this plane ticket to go visit my family. Even though he paid for the flight, I was then responsible for paying for my seat and bags for both round trip flights. This airline is best described in one word: ghetto. My flight home was cancelled due to high winds in Las Vegas (which I understand is not the airlines fault). However, the airline did absolutely nothing to accommodate their customers in finding a new way home. When I called customer service to try to find a new flight, the man assisting me was extremely rude and unhelpful and when I asked to speak with his supervisor he hung up on me! Thankfully, Alaska Airlines took care of me and found me a flight to Los Angeles, where I then had to rent a car and drive home to Las Vegas, arriving at 5 in the morning, a 16+ hour day of traveling (which then led to me getting sick and missing 2 days of work). To top it off, spirit airlines then emailed me "we are so sorry, here's a $50 voucher". First of all, what in the hell is $50 going to do???? Second, how about you refund my money for my checked bag and seat on the plane and refund my father his money for the flight that never occurred? Or how about refunding me the $500 i paid in a new flight to LAX and rental car so that I could get home? I am extremely disappointed in spirit airlines and will NEVER use them ever again. And I will make sure to let everyone I know follow the same advice too."
Pros: "On time and crew was nice"
Cons: "Seats are small and sort of tight."
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "The only thing that worked was the scheduled flight time."
Cons: "Baggage fees are ridiculous, spend the same money and fly a real airline if you add the baggage fee and seat fee. The seats do not recline, maybe they buy seats from the rejects from other airlines. Everything on this airline is a surcharge, with that in mind, if you do travel with Spirit, travel light and buy your clothing at your destination and pack food and drink prior to boarding."
Cons: "Bad customer service , I paid $70 for s bag that didn't say weight limit . Plane delayed twice and was not even offered a courtesy water . $2 for water is ridiculous ."
Pros: "Impossible to check in online without a printer, get with the times. Spirit doesn't participate in TSA PreCheck."
Pros: "2 hrs delayed. Service was terrible."
Cons: "Everything. The entire experience."
Cons: "Flight was overbooked and didn't get a seat what's the point of making a reservation and pay in advance if you don't assure a set"
Pros: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Cons: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Pros: "The staff and pilot was great"
Cons: "the temperature and hard seats *Also, you should give us a not applicable choice because some of your questions doesn't apply to all flights. I didn't eat, nor was there entertainment on my flight so giving 1 star says I didn't like it, and 5 says I did, but I didn't check either"
Cons: "Seats were tight and uncomfortable... Random seats was unusual and To pay for seats is outrageous..."
Pros: "We didn't crash"
Cons: "The flight was delayed several times, a total of 5 hours, without any consideration to the passengers."
Cons: "once we got to the airport to check in, Spirit Airlines charges for carry on bags $50.00/ea no food available only water, soda and juice at $3.00. seats had little to no padding, they did not recline, no TV. in the end it was not much cheaper and an awful flight. the pilot dipped and swayed like if we were on a roller coaster."
Cons: "Kayak please do not rep spirit airlines. They charge $55 JUST TO HAVE A CARRY ON sized bag (a purse or laptop "personal item" are free...but don't think of bringing clothes other than the ones u are wearing on your back. Doesn't matter if you check it or carry it on. Very misleading, I'm surprised they are allowed to have this shady policy that is not standard airline practice. The price goes up to $100 if u don't pay your baggage "toll" before you get to the gate..."
Cons: "I could not believe all the hidden charges! I had to pay an extra $41.00 for my checked bag each way...and an extra $50.00 just to bring my violin on board!! I was not charged this extra fee on the outbound flight, so it was very inconsistent. Then, once you get on the plane it is VERY tight seating. Super uncomfortable. And I had paid an extra $15.00 each way to have a better seat. WOW, I really do not like Spirit Airlines at all."
Pros: "The planes were clean."
Cons: "The rows of seats in the rear are too close for an average sized man. I'm 5'9" and my knees touched the seat in front of me. The Spirit pricing model puts all the burden and stress and uncertainty of travel on the traveler. I feel like mistakes could be very expensive. Website makes it impossible to talk to a human if you have questions or need to make changes. Website had a bug where I couldn't make a change without becoming a "member" and getting a login and password.... just what I need another thing to remember. Got errors when I tried just using my trip identifier that implied that the website had problems and that I should try again later."
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Cons: "I was informed much too late that my flight was canceled, then I waited for 3 hours to be told they wouldn't be able to do anything about it for the night, I took the I initiative to book another one way flight to get to my destination as soon as possible since I had people waiting to pick me up. Then they informed me that they would not be covering any type of reimbursement for the inconvenience. The people at the spirit counter were little to no help in resolving the issue."
Cons: "Everything, they flight attendents didn't even know where we were going and had to ask the pilot over the intercom."
Cons: "They charged $55 for a carryon, no comp snack or beverage, couldn't check in ahead of time because you can't even sign into the site. I would never fly spirit airlines again!"
Pros: "The quick departure and the low Price of the tix."
Cons: "They charge extra for everything. Also, one of the flight attendants was really rude and the others weren't especially helpful or courteous. Realky."
Pros: "I upgraded my legroom, and liked how affordable and easy it was to do that. I also packed a bag that fit the "personal item" parameters and had zero problems. In fact I may fly light like this from now on! The service staff from check in to flight crew were all friendly. With Spirit knowing what they offer and what they don't is the key to happy travel."
Cons: "The seats were extremely hard. I didn't realize how uncomfortable I was til I got in the cab after my flight and a basic seat felt luxurious. The following day my body is SORE. I also wish they provided wifi for purchase."
Pros: "Not very much I'm afraid. I like your whimsical advertising, but the experience was completely different. A good number of your employees seem to hate their jobs, and I sympathize."
Cons: "Having to pay for my cramped seat and my one bag the day before, when it was too late to go with someone else, really teed me off. My most uncomfortable flight ever. I suppose if I were shakled and handcuffed, it would have been worse, but I don't think I even saved any money!"
Cons: "I was not told that I would be charged an additional 60 dollars for a carry on bag until I arrived at the Gate to board . My cheap ticket was not so cheap after all."
Pros: "Not much"
Cons: "No free drink, extra charges if you want leg room, no pre check in, Spirit sucks"
Pros: "The check in was fast and getting on and ready was quick and easy."
Cons: "I had my blind 8 year old with me. They were so rushed that even when they called purple with disabilities to board that took longer first, they have me a bad time about her. She didn't look blind they said. She had her cane! Come on. It was her first flight. I don't need to argue the fact that she is blind in front if you. What does a blind person look like?"
Pros: "Crew was great- friendly, easy. Loading and unloading was smooth. We were moved to the front of the plane at check-in, which was nice. No lines, good communication. Price was great for us!"
Cons: "Seats didn't recline, which was hard for a red eye flight. Delayed an hour. No food/bev svc or entertainment."
Cons: "The seats were very uncomfortable. There was no entertainment on the flight. There could have been more communication before we ran in to turbulence. There was a funny flight attendant which was the only upside on our returning flight."
Cons: "Wrote a lengthy negative review for the first flight, stuck with the return flight, even worse. Didn't think that was possible."