Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "This is always a quick flight. They usually only serve OJ and water, but the time goes by that it doesn’t matter!"
Pros: "Crew was really attentive and professional"
Cons: "The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "The flight was delayed for 3 hours"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Cons: "Nothing - most excellent flight!"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "LOVED having an outlet at my seat. Great movie selections that I didn't have to pay for. Really friendly flight attendants who were very attentive."
Cons: "Flight wasn't quite long enough to watch an entire movie so I planned to watch the end of the movie on the way back but couldn't find it in the selection :( Seemed like the available movies changed over the weekend."
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Alaska Airlines provides good customer service...but I truly like Kayak because you offer the lowest prices. Thx!"
Cons: "It was all good. Flight left on time and no long line at the service counter when checking-in my luggage."
Pros: "Staff was awesome"
Pros: "We got lucky. Our next leg turned out to be on the same airplane. So we were already at the gate for the next flight. Another piece of luck was that the airplane was not full, so my wife and I had a row of 3 seats to ourselves."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Love the new planes, attitude of the crew, and great entertainment system"
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Friendly staff; comfy seats and ample leg room"
Cons: "No free WiFi services"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Pros: "Great flight great crew"
Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Pros: "It was comfortable and food was served, which is rare on airlines."
Cons: "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
Cons: "If I had gotten the seats I picked."
Cons: "Easier access to entertainment"
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Very attentive staff, great flight!"
Pros: "Loved the service!"
Cons: "Not really much for in flight entertainment compared to other airlines. No wifi or movies available. Just spotty tv on a shared screen."
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Sufficient overhead bin space. Mostly very pleasant crew."
Cons: "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
Pros: "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
Pros: "Loved the comfort of the seats and the in flight movies!"
Pros: "Lousy food, why bother. Nice that they gave us a drink before we landed."
Cons: "Too narrow seats. On a5 hr flight it felt so uncomfortable"
Pros: "The crew was friendly and helpful."
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Small in flight meal. So convenient and yummy"
Pros: "The service was great. The attendants were very polite and attentive."
Cons: "The free movie selection was not what I expected."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Complimentary wine"
Cons: "No Individual TV"
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Pros: "I loved the hospitality of the crew!! Very pleasant."
Cons: "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "Helpful, friendly and informative; free breakfast;"
Cons: "Would be nice to get one free movie with long flight."
Pros: "The flight agreements were very friendly and attentive."
Cons: "Nothing, it was a perfect flight."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Pros: "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
Cons: "No free movies. Purchased earbuds had poor sound quality."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "On time, ease of boarding w extra comfort seats, decent food , friendly service"."
Cons: "A/C was not working correctly so we were all freezing."
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Cons: "It would have been nice to have a gluten free option for the meal."
Cons: "The other passengers"
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Pros: "Movies on any flight is great."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "Amazing SLC Skyclub crew"
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "Missed waiting 5 hours for next flight"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Good flight attendants.."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Cons: "Lost baggage. No one told us anything till after an hour"
Cons: "The monitors kept on freezing"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "SLC ground gate crew was awesome."
Pros: "Flight went well and was smooth."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Cons: "Seats not very comfortable-very close quartered"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Cons: "Missed connecting flight"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "Flight time was changed twice"
Cons: "They have very long and annoying credit card announcements"
Cons: "Delay due to equipment failure, were not able to estimate delay"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Two hour delay out of Denver, no crew."
Cons: "The crew was a little late"
Cons: "Seats are cramped"
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Cons: "Almost everything!"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "Friendly service"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Cons: "I did not expect the extra cost. Crazy!"
Pros: "Price was great but felt nickel and dimed a little with the baggage fee and pick a seat fee and... and... and..."
Cons: "Should at least offer water maybe..."
Cons: "The extra fees for luggage and seats, the uncomfortable seats, the lack of control the cabin attendants had over obnoxious drunk passangers... they just kept serving them drinks. Really poor. Will never fly with this airline again."
Pros: "Original Flight Cost"
Cons: "One hour delay, no in flight water offered or snacks, and $55 bag check when website was $28. I had one carry on and one piece of small luggage."
Pros: "It was DIRT cheap! I bought a ticket FOUR DAYS in advance from Portland Oregon to Chicago for $200+ change."
Cons: "Hot, low oxygen, CRAMMED in; worst was getting an alert the flight would be two hours late, luckily did online check-in because it was only ONE hour late. Barely made it, and when I called Spirit the robot said it was on time!"
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Pros: "The staff was amazing"
Cons: "Having to pay for water"
Pros: "New planes"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "We waited boarded on the plane for two houses and missed my shuttle connection."
Cons: "Baggage policy is punitive and no food service unless you pay for it makes it functional but no frills."
Pros: "On time. Trabsparency. Whatever extra charge is clearlyentioned in the website."
Cons: "Seats do not recline. At least drinking water should be free of charge"
Cons: "Hidden fees, water cost money, you save nothing with the cheap fair"
Pros: "Only the price"
Cons: "Flight was delay and they didn't supply any food"
Pros: "Price point was very nice. Airplanes were new. Flight crew was nice, efficient, and enthusiastic."
Cons: "Seats are very tight and very thin. As a 6'4" person, I expect to be cramped in planes; however, I have never been able to feel the knees of the person behind me through the seat on other airlines. Trash in seat back pockets."
Cons: "Flight was delayed 3 hours and so I missed the event I was flying to Chicago for. I am so bummed. Complete waste of money."
Pros: "First 3 hour delay, called and was disconnected twice"
Cons: "Friendly staff"
Cons: "Departing flight was light by 30 minutes and the return flight was delayed by 3.5 hours."
Cons: "My father bought me this plane ticket to go visit my family. Even though he paid for the flight, I was then responsible for paying for my seat and bags for both round trip flights. This airline is best described in one word: ghetto. My flight home was cancelled due to high winds in Las Vegas (which I understand is not the airlines fault). However, the airline did absolutely nothing to accommodate their customers in finding a new way home. When I called customer service to try to find a new flight, the man assisting me was extremely rude and unhelpful and when I asked to speak with his supervisor he hung up on me! Thankfully, Alaska Airlines took care of me and found me a flight to Los Angeles, where I then had to rent a car and drive home to Las Vegas, arriving at 5 in the morning, a 16+ hour day of traveling (which then led to me getting sick and missing 2 days of work). To top it off, spirit airlines then emailed me "we are so sorry, here's a $50 voucher". First of all, what in the hell is $50 going to do???? Second, how about you refund my money for my checked bag and seat on the plane and refund my father his money for the flight that never occurred? Or how about refunding me the $500 i paid in a new flight to LAX and rental car so that I could get home? I am extremely disappointed in spirit airlines and will NEVER use them ever again. And I will make sure to let everyone I know follow the same advice too."
Pros: "On time and crew was nice"
Cons: "Seats are small and sort of tight."
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "The only thing that worked was the scheduled flight time."
Cons: "Baggage fees are ridiculous, spend the same money and fly a real airline if you add the baggage fee and seat fee. The seats do not recline, maybe they buy seats from the rejects from other airlines. Everything on this airline is a surcharge, with that in mind, if you do travel with Spirit, travel light and buy your clothing at your destination and pack food and drink prior to boarding."
Cons: "Bad customer service , I paid $70 for s bag that didn't say weight limit . Plane delayed twice and was not even offered a courtesy water . $2 for water is ridiculous ."
Pros: "Impossible to check in online without a printer, get with the times. Spirit doesn't participate in TSA PreCheck."
Pros: "2 hrs delayed. Service was terrible."
Cons: "Everything. The entire experience."
Cons: "Flight was overbooked and didn't get a seat what's the point of making a reservation and pay in advance if you don't assure a set"
Pros: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Cons: "I felt completely ripped off by Spirit Airlines. We paid more than twice what we would have paid to fly almost any other airline once we paid for our checked bag and seat assignments. The plane sounded and felt unsafe and the plane that flew us to Portland from LAX smelled like dirty diapers. I would never fly Spirit again unless they decide that they want to keep their customers and treat them accordingly. Worst travel experience ever!"
Pros: "The staff and pilot was great"
Cons: "the temperature and hard seats *Also, you should give us a not applicable choice because some of your questions doesn't apply to all flights. I didn't eat, nor was there entertainment on my flight so giving 1 star says I didn't like it, and 5 says I did, but I didn't check either"
Cons: "Seats were tight and uncomfortable... Random seats was unusual and To pay for seats is outrageous..."
Pros: "We didn't crash"
Cons: "The flight was delayed several times, a total of 5 hours, without any consideration to the passengers."
Cons: "once we got to the airport to check in, Spirit Airlines charges for carry on bags $50.00/ea no food available only water, soda and juice at $3.00. seats had little to no padding, they did not recline, no TV. in the end it was not much cheaper and an awful flight. the pilot dipped and swayed like if we were on a roller coaster."
Cons: "Kayak please do not rep spirit airlines. They charge $55 JUST TO HAVE A CARRY ON sized bag (a purse or laptop "personal item" are free...but don't think of bringing clothes other than the ones u are wearing on your back. Doesn't matter if you check it or carry it on. Very misleading, I'm surprised they are allowed to have this shady policy that is not standard airline practice. The price goes up to $100 if u don't pay your baggage "toll" before you get to the gate..."
Cons: "I could not believe all the hidden charges! I had to pay an extra $41.00 for my checked bag each way...and an extra $50.00 just to bring my violin on board!! I was not charged this extra fee on the outbound flight, so it was very inconsistent. Then, once you get on the plane it is VERY tight seating. Super uncomfortable. And I had paid an extra $15.00 each way to have a better seat. WOW, I really do not like Spirit Airlines at all."
Pros: "The planes were clean."
Cons: "The rows of seats in the rear are too close for an average sized man. I'm 5'9" and my knees touched the seat in front of me. The Spirit pricing model puts all the burden and stress and uncertainty of travel on the traveler. I feel like mistakes could be very expensive. Website makes it impossible to talk to a human if you have questions or need to make changes. Website had a bug where I couldn't make a change without becoming a "member" and getting a login and password.... just what I need another thing to remember. Got errors when I tried just using my trip identifier that implied that the website had problems and that I should try again later."
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Cons: "I was informed much too late that my flight was canceled, then I waited for 3 hours to be told they wouldn't be able to do anything about it for the night, I took the I initiative to book another one way flight to get to my destination as soon as possible since I had people waiting to pick me up. Then they informed me that they would not be covering any type of reimbursement for the inconvenience. The people at the spirit counter were little to no help in resolving the issue."
Cons: "Everything, they flight attendents didn't even know where we were going and had to ask the pilot over the intercom."
Cons: "They charged $55 for a carryon, no comp snack or beverage, couldn't check in ahead of time because you can't even sign into the site. I would never fly spirit airlines again!"
Pros: "The quick departure and the low Price of the tix."
Cons: "They charge extra for everything. Also, one of the flight attendants was really rude and the others weren't especially helpful or courteous. Realky."
Pros: "I upgraded my legroom, and liked how affordable and easy it was to do that. I also packed a bag that fit the "personal item" parameters and had zero problems. In fact I may fly light like this from now on! The service staff from check in to flight crew were all friendly. With Spirit knowing what they offer and what they don't is the key to happy travel."
Cons: "The seats were extremely hard. I didn't realize how uncomfortable I was til I got in the cab after my flight and a basic seat felt luxurious. The following day my body is SORE. I also wish they provided wifi for purchase."
Pros: "Not very much I'm afraid. I like your whimsical advertising, but the experience was completely different. A good number of your employees seem to hate their jobs, and I sympathize."
Cons: "Having to pay for my cramped seat and my one bag the day before, when it was too late to go with someone else, really teed me off. My most uncomfortable flight ever. I suppose if I were shakled and handcuffed, it would have been worse, but I don't think I even saved any money!"
Cons: "I was not told that I would be charged an additional 60 dollars for a carry on bag until I arrived at the Gate to board . My cheap ticket was not so cheap after all."
Pros: "Not much"
Cons: "No free drink, extra charges if you want leg room, no pre check in, Spirit sucks"
Pros: "The check in was fast and getting on and ready was quick and easy."
Cons: "I had my blind 8 year old with me. They were so rushed that even when they called purple with disabilities to board that took longer first, they have me a bad time about her. She didn't look blind they said. She had her cane! Come on. It was her first flight. I don't need to argue the fact that she is blind in front if you. What does a blind person look like?"
Pros: "Crew was great- friendly, easy. Loading and unloading was smooth. We were moved to the front of the plane at check-in, which was nice. No lines, good communication. Price was great for us!"
Cons: "Seats didn't recline, which was hard for a red eye flight. Delayed an hour. No food/bev svc or entertainment."
Cons: "The seats were very uncomfortable. There was no entertainment on the flight. There could have been more communication before we ran in to turbulence. There was a funny flight attendant which was the only upside on our returning flight."
Cons: "Wrote a lengthy negative review for the first flight, stuck with the return flight, even worse. Didn't think that was possible."