The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
It was just okay, no frills, basic transportation with no luxury. No screens on the seats, no water or drinks on a short flight. Full flight but at least it was on time.
The first time I flew in the extra legroom section. It was difficult to notice a difference. I had bad luck with my neighbors. The crew was okay. Southwest has reduced the live TV options.
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
Plane was clean and comfortable. Flight attendants and gate staff were professional, friendly and efficient. Boarding and deplaning were orderly and efficient. All in all, the typical excellent Southwest experience.
Not having a five hour delay with little notice! The crew was very kind, though, and just as tired as we passengers were. The flight didn't depart until nearly 1 am...and no reason was ever given.
The Southwest employees (all two of them) were very nice and cheerful despite the fact the line to self-check a bag (simply drop it off) was hundreds of people long. Thank God I arrived early to the airport because I stood in this line for at least an hour. Once on the flight that had been delayed by an hour, we had no Wi-Fi and thus no entertainment. Finally, I hope the investor strong arm tactics against Southwest pay off in a short-term windfall to your C-Suite because the rest of you are screwed. I have been a faithful Southwest customer for 15 years due to everything you just got rid of. I'm flying to Idaho and Washington in October, both places I used to simply book with Southwest without a second thought now with Frontier (Washington) and United (Idaho) because they offer everything the "new" Southwest does but cheaper and at better times, destinations, etc. This really makes me sad...
It was really nice! I appreciate the gate attendant allowing families with small children to board early on in the process… that was very helpful! The internet service didn’t work with the app I was trying to use even though I paid the $8… other than that it was great! Oh and I should’ve asked for the whole cranberry cocktail can. That cup was about 2 sips…
I liked the boarding process with our loading group and numbers. I disliked that I couldn't guarantee our seats together. I didn't like that the Internet costs $8/ flight, but did love all the inflight options available through their app. I disliked no charging station at my seat for a 3+ hour flight.
Great! Although the flight was about 40 minutes delayed, the crew did a good job getting everything boarded quickly and efficiently.
Alaska is a great airline, consistent, on time and friendly employees
We showed up to our gate less than 15 minutes after boarding started and they wouldn’t let us in. It was still 15 minutes even before take off so we’re weren’t even late to the flight.
Great trip. No complaints. Impressed with the crew’s response to various challenges pre-boarding.
On this flight there wer only 25 people on board. So no one in 5 rows ahead of me and noone in 7 rows behind me. So very chill.
Generally Good. Outbound flight was marred by a continuously s creaming baby. Fortunately the flight was only 90 mins long it would be nice if people traveling with small childres could be centered in one part of the plane. Also, you need to adapt your servey to include a "not applicable " option for things like food and entertainment, which are not offered on shorter flights. I fily Alaska by choice as given all the cirumstances, I fel\el you do a good job.
Fine for a short flight. All went well. Snacks are lacking and I couldn’t hook up to wifi through the app, but it was fine.
Aircraft was freezing, cold air blowing on me the entire time and the individual fans were turned off.
Alaska used to be a top notch airline. With it's growth it is now in line with the big airlines. Not bad, not great.
Great. I did have a little issue getting into the Lounge, which is likely more an American Airlines issue. I did not carry my physical AAdvantage Executive credit card with me on this trip, which Admirals Club membership is a part of the benefits of having this card. The instructions on the AA website and the Citi cards website make it seem like you don't need the physical card, as both sites state you can enter with your boarding pass and driver's license. But both lounges said you were required to present the physical card (and not the digital version, via Apple Pay), as only the physical card says "Admirals Club" on the back.I also do not have a physical Admirals Club membership card, so while both lounges eventually let me in, both denied me entrance initially for this reason.
Everything from the time I booked my flight through to the end when I got home was smooth and wonderful. Service was great, the flight attendants were attentive and there were no outstanding delays.
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
We got stuck on the tarmac taxiing after landing early so we didn’t get off the plane until an hour later than we thought we would
It was okay. We were delayed for weather reasons, but the pilots and the flight control staff figured a way around the storm and were able to get us to Los Angeles safely. Not all the staff members were polite, but the entertainment on the flight was good.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
I haven’t flown economy in over 20 years but it was not bad. Room by my feet for my bag and seat was roomy enough. Surprised in a good way.
Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
The flights were on time- Great service Would have liked more options for food choices.
The brakes on the A220 are sensitive and uncomfortably grabby
They we able to seat my companion and I next to each other. Plane’s temperature was very cool. Willl be more prepared on return trip.
Plenty of overhead compartment room. The seat choice option is horrendous as best.
Flight delays - issues with delays waiting for a gate in Denver
I booked through Hawaiian which was supposed to have merged with Alaskan but offered free checked bags and said there would be seat selection at the airport. This was not honored by Alaskan Airlines and they even went out of their way to say “we are not Hawaiian and Hawaiian cannot pick seats on our airline ”. They told us that we could not change seats and that all tickets booked through Hawaiian were “saver fares”. The staff was rude and said that we would be helped last after they take care of the customers that booked through Alaskan. Once we got on the flight in our middle seats they played a message that said they have merged with Hawaiian and you can book on either website which would have been funny if we were not so uncomfortable. All in all it was a terrible experience and I do not recommend that anyone fly Alaskan unless they absolutely have to.
A cold sandwich would be much better than the warm gummy croissant.
Seats were so uncomfortable. Used to southwest so this was really disappointing. No wifi made for a long5 hour flight
It’s really tough when you purchase tickets and you are unable to purchase your seats, and just get random seats when you are traveling with someone.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Almost everything was perfecto expect for entertainment. There are not a many options.
The screen where I sat was not working and charger also poorly. Can’t enjoy entertainments and space of seat was narrow.
Our flight was cancelled. They could do nothing to help us get another flight that was timely. Because the first leg was cancelled we were unable to get to our connection. We had to book on an entirely different airline for today. So we spent more money, lost a day of vacation and will never fly Frontier again, so the 'we are sorry, here is $100 credit' is a joke since we won't be flying on Frontier.
The seats were hard molded plastic covered in plastic vinyl. And the scam to charge people extra to sit together. Don’t they know we can just ask someone to trade seats. And watching the staff separate young children from parents… super classy. We had to guilt them into offering up our seats. This companies policies suck. Don’t give them your money.
Canceled original flight and wasn't clear on rebooked flight. Had to pay for bags which was more than the flight itself. Normal help, drinks etc. you have to pay for. This is Not a low cost airline.
The seats were dirty with crumbs and trash , looked it had not been cleaned up from a previous flight
Flight was cancelled and was not able to get another flight thru Frontier. Per frontier a refund was issued but I do not see a refund on my Afirm account.
We did not get to go on this flight because it got canceled 4 hours prior to scheduled time. We received an email that it got canceled and then 10 minutes later we received another email that it got delayed. It was very confusing and the only options they gave us for return flight home were 12 to 22 hours of travel time. That was not an option for us since we were traveling with kids and school started on Monday. We ended up opting for a refund and booking a flight back with Alaska. The flight ended up costing us $1500 and we had to book a hotel for the night. We will never book with frontier again.
Frontier charges 25 for the service of checking in and another 79 for a carry on. Will not take this janky air carrier again.
Frontier won’t help you at the airport without paying $25. Carry on was $75. Then you get on the plain and every beverage or snack is also a charge. Seats are hard and real packed in. I would never fly them again.
Plane could have been more on time. More leg room .
I dunno. Depressing, uncomfortable (I’m poor), but on time and efficient.
