No wifi, seems to be very common with Southwest currently. Everything else was normal.
Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
It was good. Last flight was delayed but I always say that is in God's plan
Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
Overall good, just screaming kids in the area the whole flight.
Southwest like most American domestic airlines, is a mediocre airline. But it is among the cheapest. Oh well.
It is southwest seat was ok. Not the most comfortable seat
Flight was great, but golf bag never made it until later in the day. Even though I had a nonstop flight it was placed on a different one. They made it right with flight credits and I was able to get it the same day.
The plane was not very clean. Lots of napkins and kleenex on the floor and in the seat pocket
Unprepared to rebook a flight of people. Uncommunicative. When I received updates in the app it was well after the announcement in the hold room. Offered a single $12 meal voucher, not enough for a sandwich at DEN, for a 17 hour delay. No one was able to explain their meal or hotel reimbursement policy for this cancellation, just handed a card to call the Help desk. My previous flight went through several delays and was finally cancelled, without explanation. The customer help desk closed while there was a long line. I then waited in line for a gate agent almost an hour while simultaneously on hold and trying to text with a remote Delta agent. Communicating with the text agent was almost impossible; they could not find any flights that got me back to my original city before the following evening. Kept offering itineraries that did not get me back to my origin airport or involved additional layovers. In 50 minutes on hold, never got through to an agent by phone. Finally spoke to one of the gate agents who was able to rebook on a red eye that had only one stop and got me back in the afternoon the next day, rather than late evening. Later by email, Delta offered 10,000 loyalty points for the inconvenience of the cancellation. The crew on the red eye flight were delightful. I don’t remember any food or entertainment on that flight.
Easy on easy off and the staff onboard were wonderful. Left on time, arrived a bit early.
No entertainment on flight, no food service, could not connect to WiFi
The flight was mostly smooth and direct (although it was 2 hours late). The glow of the flight attendant’s phone was annoying as I tried to sleep on this midnight flight.
The plane was not clean. Vomit was removed from seat-back pocket right in front of me. The flight attendants were rude to one another. 3 children were seated together with their parents across the aisle. The children fought physically with one slamming another’s head into the plane wall at one point. The parents were aware, but took no action to intervene. Delays occurred in Atlanta after boarding before takeoff, in the air, and in Detroit after landing (no ground crew assigned). Flight attendants offered no support for connecting flights. There were weather conditions on each end of the flight, but I didn’t mark down my ratings for these.
We had a great experience with Delta. They helped us from the start at the kiosk all the way to our final destination, including help reassigning and upgrading our seats free of charge at the gates, escorts with the wheelchair for my brother and even getting our luggage at baggage claim for us. I also had special help because I forgot my pillow on the plane. The wheelchair escort contacted for associates at the check-in desk all the way back to the plane and retrieved my pillow for me.
Very good flight. Crew was great. No issues and we even arrived early.
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
The gentleman at the gate I think his name is RIE was exceptional
Ninth consecutive American flight I have been on that was delayed
I rated the experience "mediocre" because of the 2 hour delay in take off. This is the 4th flight from DFW on AA where there was a delay and in one of the instances (after 13 delays), the flight was cancelled. I understand weather but for the March 18th flight, there was no weather issue in Dallas or Detroit. I called Concierge Key and they were wonderful, booking me on a later flight in case my flight was cancelled. I have flown with American for many years and never has there been this consistent pattern of delays. Very disappointing.
My carry on baggage was damaged. Entire trip, I had to carry the baggage. When complained to the boarding crew, they got mad at me and still asked me to valet check in the cabin baggage. Rude boarding crew!!!
Weather delay for 2.5 hours followed by half hour crew delay, did not have ginger ale, uncomfortable seats
We missed our flight. The boarding pass had the wrong gate and by the time we received the text from Kayak, our flight was already gone. I’ll never use Kayak again and will go direct to the airlines in the future.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
Terrible. I didn’t fly and I had an important meeting the next day.
Everything went well. Got a snack and a beverage.. Able to watch live tv and movies in flight
Don't fly with American Airlines. My flight out was canceled and the only way I could get close was to go to a different airport and pay a lot of money on train tickets and lose my rental car. On the way back it was delayed and then we sat on the plane for 2 hours at the gate before they made us deplane go to a new gate wait an hour and reboard. Both of the flights were due to mechanical issues with nothing offered to travelers.
We sat on the runway for an hour after landing with few updates. I was not allowed to use the restroom during half the flight because of drink service. Flight attendants could not have showed less care.
