Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Cons: "Better flight scheduling."
Cons: "The flight scheduled was 1 hour 30 minutes late"
Cons: "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "They didn’t want to help"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "Value for the price."
Cons: "The crew"
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Good service this morning"
Cons: "All good"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "Food, cramped seating."
Pros: "The crew was nice and did the best they could"
Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Cons: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Pros: "see aqbove"
Cons: "see above"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "great service and a quick flight"
Pros: "Staff were great.. landed smoothly"
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Cons: "The flight crew and staff were all great!"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "The food has REALLY improved!! GREAT CREW!"
Pros: "Crew aware of my children's nut allergy and chose not to serve"
Cons: "Coffee horrible"
Pros: "absolutely nothing"
Cons: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Rhea was awesome."
Cons: "Boarding is a struggle when you load from front to back. Why not load back to front and save time??"
Pros: "The little charging thing where you can plug in your charger."
Cons: "The seats, flight attendants attitude, and cleanliness."
Pros: "The crew was sweet"
Cons: "No provided entertainment but for a cheap direct flight it was amazing"
Pros: "Everything was smooth and on time"
Cons: "Boarding passes were hand written, very 1980s or earlier"
Pros: "Convenient to go thru intl security / boarding area"
Cons: "No on board Wi-Fi or entertainment , but. That is fine go short flight, I love sun country out of SFO"
Cons: "Cramped seating, limited overhead bin space, no in-flight entertainment, mediocre flight attendants. Spend the extra money and fly Delta."
Pros: "Crew was good."
Cons: "Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate..."
Pros: "Quick tsa at bos cause of own gate set up"
Cons: "Tight and worn seats, had gate issues so sat an extra 15 min at gate in Minneapolis on top of taking off 30 min late from bos"
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Cons: "I felt like I was being robbed with paying $40 for carryon fees..... Jeeez!!!!"
Pros: "Attendants were nice."
Cons: "Seating is too cramped."
Pros: "Quick check in, good boarding, great staff."
Pros: "Actually on time"
Cons: "No internet"
Cons: "- Flight was delayed for undisclosed reasons. - Boarding took longer than needed. - Flight Attendants were extremely unhelpful and rude regarding our Emotional Support Animal. - Flight Attendants also seemed unsure of what take off regulations were and scolded us for things other passengers were allowed to do. - Getting our bags from baggage claim took over 30 minutes. - Seats were small and uncomfortable. I'm only 5'8" and my knees were touching the seat in front of me. We will not fly Sun Country again."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Cons: "My confirmation didn't clearly show I'm flying out of the South Terminal. I asked everyone I was meeting with that lives in Austin and they weren't aware there is a South Terminal. However, my confirmation did specify with terminal I was landing in in MSP."
Pros: "That the plane was not full"
Cons: "The plane was delayed 1.5 hours and no one at the desk provided any information, updates, the sign wasn't even current in terms of estimated take off time. Really too bad because I had good experiences on previous SC flights."
Pros: "The crew was super friendly and accommodating."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Pros: "Nothing that I can say i "liked""
Cons: "Trying to select seating from a mobile was frustrating and took a lot of time, had to pay an extra $15 because no seats were available by the time the mobile site allowed me to pick a seat."
Pros: "low price flight attendants offered multiple rounds of beverages seat was reasonably comfortable"
Cons: "long delay for unclear reasons (problem with a printer?) no wifi available in flight"
Pros: "Everything went well"
Pros: "The crew was pleasant, kind and observant to passengers needs. Plenty of smiling. The beverage selection was truly fantastic. We were informed of any changes and the crew was very accommodating."
Cons: "The window seat that I requested on the way home was just a blank, white wall. I noticed quite a few passengers that waited a bit long for the return of their credit cards because of a slow, faulty or outdated card reader."
Cons: "I booked 4 months in advance and couldn't reserve a seat. Tried to call the 800# the day before and was on hold for 45 mins when I gave up. I tried Twitter and that took over 46 mins, to FINALLY learn its common with Sun Country to leave some seats open to be assigned at the gate — and it DIDNT mean the flight was overbooked after all. Over 90 minutes spent trying to get a simple answer. While on vacation, no less. I definitely do not feel like a valued customer."
Pros: "we liked the wonderfully happy and nice captain of the aircraft on our flight home to mpls. from cab san jose on new years eve. also on both of our flights to and from cabo we were offered the exit row seats which were of great help to me......with a knee problem..... although i dont think the flight attendents knew that. !!!!!!!!!! very nice crew and planes. thanx. joyce price clear lake , iowa"
Pros: "Desk people were terrific. Everything was on time. Check in went smoothly."
Cons: "I wasn't offered any refreshments"
Cons: "Had a rehearsal dinner for a wedding to attend I missed because of a delayed flight"
Pros: "Genuine and kind flight attendants. Very personable and made the experience delightful!"
Pros: "All personnel were pleasant and efficient. Boarding was fast. Did not feel like a cattle call. Flight was smooth without too many announcements."
Pros: "We left early, which was nice. The captain gave a very detailed description of the flight plan and also updated us often. The crew were a delight. They were very cheerful and looked like they really enjoyed working with one another."
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Cons: "The gate agent did not say hello, welcome, thank you. He just took my ticket, scanned it then gave it back to me. That was not good service. Other than that, things were good but that stuck out."
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Cons: "Had to CALL airline to get seat assignment. No was to check in online otherwise."
Pros: "Boarding went well and so did getting off the plane."
Cons: "Two of the flight attendants that we dealt with at the back of the plane were for rude not only to my husband and I but to our 7 year old child who was seated in a different row."
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Cons: "for some reason the flight was rescued at the late minute to leave 20 min early. But not to be. After most people were on the plane the gate clerk announced there was a problem with checking boarding passes and it had to be done over in the case of some passengers. It turned out to be a lot of passengers and that took a long time. Therefore the flight was late. Nearly an hour from the rescheduled 20 min early time."
Pros: "It was comfortable and the staff was helpful and polite"
Cons: "Just the turbulence"
Pros: "The boarding was efficient and the plane left on time."
Cons: "It would be nice to get a snack along with the beverage, like peanuts or crackers. There is minimal leg room."
Pros: "Punctuality. Accuracy. Courtesy."
Pros: "I requested two drinks during beverage service and was pleased to get them both, plus extra napkins to keep it from sliding on my tray. The staff was kind and professional. I got a window seat despite my not being able to choose my seat in advance of my flight due to my booking through a third party."
Cons: "My seat was in the back row and didn't recline. The landing had turbulence that made me nauseated. They had video players you could rent for entertainment, but nothing was free including the food. We didn't even get peanuts."
Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."
Pros: "Great service from ticketing to crew. Crew member went out of his way to save me $20. It's the little things that count. Loved this airline!!"
Pros: "I was traveling with a sick passenger and the crew was so accommodating and helpful. They really made the experience so much more enjoyable."
Pros: "Crew was very practical and personable. Food was airplane food, so I didn't expect to be impressed, and wasn't. Using and advertising the use of one of the local restaurant's (one that is a classic in that city) seasoning on the burger was a definite plus. Probably the only reason I bought a burger as a matter of fact."
Cons: "Update your damn planes. No movies? No music? Just a crummy little tablet if I want to watch something, and it's not even complimentary. It's inconvenient, and I'm expected to pay for it. Compared to Delta, not impressive at all."
Pros: "On time. Smooth flight."
Cons: "Terrible seats in last row of plane. Could not get seat assignments until check in at the gate and they put us in the last squished row. Do not understand why we could not choose seats before then."
Cons: "Major turbulence made the flight miserable"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Cons: "Flight status"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Short flight. Great helpers with my mom!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Cons: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."
Cons: "Delayed more than 2 hours"
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "No problems, arrived early"
Cons: "Entirely too crowded."
Cons: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "Cheap seat had leg room"
Pros: "on time"
Cons: "very cold"
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Pros: "too many gate changes and delays"
Pros: "I like it every thing about the flight I always find the suitable timing and cheapest fares. I always get a rental car at the airport. This is the best traveling service ever."
Cons: "Better customer service with drinks and friendliness of crew"
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "The roominess of the plane. Awesome."
Cons: "We were crammed in like sardines"
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Pros: "Crew ROCKED!"
Cons: "entertainment was intermittent"
Pros: "I liked the check-in and waiting area at the airport."
Cons: "I did not like that we had to walk so much to the new gate assignment."
Cons: "Ride was bumpy"
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Pros: "Nice crew."
Cons: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Crew, timing"
Pros: "It was on time. An incident was handled well."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Pros: "Ok flight, no complaints"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Cons: "The layover/ delay was bad and inconvenient."
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Pros: "Crew was grumpy. So glad that I brought my own water and snacks for the long flight! Why would I pay $2.99 for water on the flight? No Wi-Fi, AT ALL. Ridiculous to have to pay for everything. Never again. You guys need to update your system. No savings at all."
Cons: "Stop charging for every little thing. Train your crew better to deal with travelers. Update your services."
Cons: "The doors did not close on time and the plane left at least 15 minutes late due to boarding delays."
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "I couldn’t reschedule or move my flight."
Cons: "Lots of things that are included on other airlines are treated as luxuries with Frontier. The seats were less comfortable than buses I’ve been on."
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "Fast boarding, luggage arrived and undamaged"
Cons: "We were delayed almost 4 hours with no explanation"
Pros: "The boarding process was organized and the plane was clean. The service was top notch. I was a little surprised about the price to check a bag ($40 each way). I must consider that when comparing rates in the future. I will definitely fly with them again."
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "Easy check in and boarding"
Cons: "My neck pillow"
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Pros: "The assistance was very helpful because my Mom is disabled. The crew n boarding was very good with the treatment for my Mom n nephew."
Pros: "The inexpensive price until it came to paying for my luggage. The inability to pay for luggage begore boarding."
Cons: "The baggage price was to expensive."
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Cons: "Our flight from LAX to RDU through DEN was supposed to have a 2.5 hour layover. In LAX we found out that the layover had changed to almost 16 hours. We will never fly Frontier again!"
Pros: "The crew rushed from one other flight to ours and did a great job."
Cons: "I tried to take care of the carry on fee online, but found I had not done so at the checkin counter."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "On time, no problems"
Cons: "checking in for carry on luggage. Don't understand if I have to go through check in for personal bag? I liked checking in online."
Cons: "See above"
Pros: "In the boarding, counter lady help me by giving priority to check in after understanding I am a bit late"
Cons: "cabin crew was awful , especially one of them really need a psicological review about how to react and handle situations."
Pros: "I didn't miss my connection"
Cons: "The plane was sooooo hot. I was sweating the whole time"
Pros: "The crew was nice!"
Cons: "What Frontier doesn't tell you ahead of time is you have to pay for your seat and baggage both ways!!! This cost me an extra $82!!!! The seats weren't as comfortable as on a American flight either. I'll definitely use another airline next time!"
Pros: "Crew was friendly and professional."
Cons: "Original ticket price was cheaper than other airlines, but after the $35 overhead baggage fee, the a la carte costs for a drink and snack, and the extra $120 for business class, we paid over $200 more per person per ticket that the past 4 times we've flown on Delta. Won't fly Frontier again."
Pros: "The cost value was AMAZING. It was super cheap."
Cons: "There wasn't any entertainment, but I mean, you get what you pay for, right?"
Pros: "The crew was extremely pleasant and attentive. I did not try the food; however, I didn't hear any complaints from neighbors regarding their food purchases."
Cons: "The flight was almost an hour delayed, which appears to be a reoccurring issue. The seats are extremely uncomfortable and difficult to rest in. The option to reclimb would be nice to include in all seating, rather than the first 3 rows."
Pros: "Great price and more comfortable than some of the delta flights I've been on. I've read some complaints, but my personal experience did not reflect any of those issues. I will definitely fly with them on my next trip."
Cons: "It's pay to play. I can see where some people might get all snotty about not wanting to pay for every service, but, for people like myself, it's perfect. For a round trip to Orlando for $70... I don't mind sitting next to strangers in the middle seat, I'll survive not having snack and drink service, and I can keep to myself for 2 hours."
Pros: "Was stuck after hurricane Matthew- only flight that I don't think had a delay! Friendly staff, comfortable seating, plenty of storage space. Would definitely recommend again"
Cons: "We had to wait at the gate for 30 min before take off!"
Cons: "Seats did not recline. No usb. No food. Didn't know till check in that they charge for carry on bags...more than checked bags"
Cons: "The flight ran 4 hours late, no apologies from the staff. The staff is rude and not helpful. Took 2 hours to get the luggage, since they were running behind with all other flights. Not flying frontier again, ever."
Pros: "The price was cheap. I say cheap and not affordable because of the negative."
Cons: "The flight was an hour and a half late so I had to cancel plans because I ended up getting home too late. The seats were super uncomfortable. What entertainment and what food??"
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "I loved that we left on time and boarding the plane was not a hassle and the crew was welcoming"
Pros: "not a hitch!"
Cons: "had to pay $40. to carryon suitcase"
Pros: "captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!"
Cons: "Frontier has so many hidden fees!"
Pros: "Simple. No surprises. Low cost."
Cons: "check in took too long. Even though we pre checked the bag drop line moved slower than check in line. Not enough agents."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The flight itself was rather cheap. You're not going to beat $40 buck."
Cons: "I didn't like, however, that they never mention that any additional bag is another $45 dollars. I ended up spending around $120 dollars."
Pros: "Everything was on time"
Pros: "Price of flight, even including a checked bag."
Cons: "Seating space and comfort."
Cons: "Extra fees for things that should be standard. Like a seat! I will never fly frontier again or recommend it to anyone"
Pros: "At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process."