Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
Kayak is awesome! AA ran late on my return by about an hour
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Absolutely horrible check in process leaving Aruba. Arrived 3 hours early. Line stretched from inside to out of airport. No movement in 1 hour. Two hours left. Much less than 1/2 to desk with one hour left and multiple security and customs checks (both Aruba and US). Two flights from Aruba leaving to Miami with American a only couple of hours apart. No one came through trying to determine who had the earlier flight to make sure no one missed it. If not for my “pushy” wife who moved us into “First Class” line to bypass others, we would have missed flight as obviously most people waiting around us did as they did not board the plane. Not enough American Airlines staff working at counters. Very slow check in process. The extensive Verifly process we did to document our immunizations and vaccines we were told was not working so they wanted to see documents. They wanted to charge us for checked bag despite we had a checked bag included. Same story from others who actually made the flight.
WiFi did not work at all!
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "No in flight service"
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Pros: "It was quick and easy to get from point A to B with no problem with good complementary options."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Pros: "Crew was nice."
Cons: "Super full flight. Nothing but a drink in terms of cabin service."
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "It was fine. Nothing exceptional. Pretzels and a bloody"
Cons: "Group boarding again"
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Cons: "Everything was perfect"
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Flight attendants were nicer"
Cons: "It was chaotic to board, and breakfasts was horrible. The eggs were not good at all and my coffee was cold"
Pros: "The boarding process was efficient and the staff was friendly."
Cons: "The plane was antiquated and the seat space and leg room were minimal."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "I was in group 2"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Pros: "Let me book my luggage free ."
Cons: "Texas people on there break,cannot talk to customers that are lost"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
The flight itself was perfect. The gate is quite a long way from immigration and chroma. The only downside.
They canceled the flight and didn’t tell me. Neither did you.
Trip delayed 6 hours and no help from united to try to find alternatives.
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
Pros: "Smooth flight & everyone was friendly!"
Cons: "More flights options"
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Pros: "The crew was nice and did an excellent job."
Cons: "The seat was uncomfortable, cramped, and didn't really recline. Had to pay for food and tv/movie. No way to get comfortable on this flight."
Cons: "Late to board. Slow to run through safety. Late late late"
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "Customs bus at LAX was 30 minutes late picking us up from flight"
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Cons: "Pretty good. I'd fly united agsin."
Pros: "I like that this flight got me from point A to point B. It was uneventful."
Cons: "I am tall and there is never enough leg room"
Pros: "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
Cons: "Seats could've reclined a little more."
Cons: "Our flight was canceled and they did not notify us"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "I'm still here never got out"
Cons: "Plane seating was tight"
Pros: "I liked my attendants. It was around Spring Break with a lot of Delta's passengers trying to get on our flight. They handled the rush well and didn't neglect their already booked passengers in the process."
Pros: "The comfort the pleasantness of the staff the on time departure and arrival"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "The flight was on time, there was no unnecessary delays."
Cons: "I just feel they could do better,but it was okay."
Cons: "Over an hour late in the middle of the night early morning after Rabbi from Houston to Fort Lauderdale and uncomfortable seats hard to sleep in for a redeye maybe good for regular day flying by too tight too cramped and the boarding process was so chaotic because they had too many suitcases and they had to take them out and then that made a stand in line waiting and waiting and waiting and waiting and a poor man on crutches was waiting forever and we were smelling the exhaust fumes"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"