I am truly surprised how much better United is than American. I use to fly American and they canceled my town.
I like the attention in front desk, all the precautions and clarify the doubts. The airplane looks old and too much noise.
Pros: "Llego a tiempo"
Cons: "Multiple people on flight not wearing masks"
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Cons: "Lost flight due to late arrival"
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Pros: "Arriving ahead of schedule"
Cons: "Wireless not working well and not able to watch movies"
Cons: "Too cold. Was freezing all the way over."
Pros: "I liked the seat. Comfy."
Cons: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
Pros: "The flight was on time!"
Cons: "no complaints"
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Cons: "Hated united. Poor customer service"
Cons: "Flight was delayed and the female crew member was rude."
Cons: "I got ripped off I paid in advanced and gave all my information to them in Dallas and they told me I am not in there system so I could not fly home i had to take the grey hound at the last minute"
Pros: "No complaints"
Cons: "No complaints"
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Pros: "the free wi-fi on the United app. Direct flight Clean plane nice flight attendants."
Cons: "delays after delays. communication on the delays could have been better. size of the seats on the plane were a turn off."
Pros: "The flight"
Cons: "The time"
Pros: "The flight attendants were helpful"
Cons: "Two hour delay for no reason from Houston to SA"
Cons: "I carry expensive equipment in my backpack and it's an accepted carry on but doesn't fit in the overhead bin of smaller planes. Can't afford to check it and have damage."
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "I liked the size of plane didn't feel cramped."
Pros: "Great flight. Everything was on time and went smoothly"
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Pros: "It was on time"
Cons: "it was ok"
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Pros: "Prompt and friendly crew."
Cons: "Not much leg room."
Cons: "Last row no incline!"
Pros: "Comfort. Economy plus was only $75 at check in. Well worth it for the leg room."
Cons: "They didn't offer pillows for a 4 hour non stop flight. I would have slept much better with a pillow"
Pros: "Boarding was quick"
Cons: "Arrived late....broken seat"
Cons: "Flight was delayed 30 minutes"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Cons: "Delayed 6 hours. Arrived at destination at 2:30 am. 3 gate changes"
Cons: "The seats were uncomfortable."
Cons: "The flight was delayed 3 times!"
Cons: "Plane took off before got there had to spend all nite in air port no food or hotel voucher"
Pros: "Cleanliness,excellent customer service, flights on time!"
Pros: "Flight left on time and got in early."
Cons: "The landing in San Antonio was the scariest of my life. I honestly thought we were going to crash."
Pros: "The costumer service at Denver international airport was great."
Cons: "The aircraft is uncomfortable for nearly all but the most petite of patrons."
On time departure easy scheduling
Flight delayed for more than an hour. Boarding gate was changed. Boarding area was too crowded. There were not enough seats in the boarding lounge for passengers awaiting for the flight for hours.
It was an ok Flight bur pilot humor during announcements make it great
The boarding process needs to be worked on.
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Cons: "Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Pros: "Worst customer service I have ever been subject too"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Cons: "There's litteraly no leg space between seats."
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Cons: "It was delayed by an hour"
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "They canceled my flight"
Cons: "The set to uncontrollable don’t reclaiming"
Cons: "A really shitty flight. 4 hours late!"
Pros: "45 minutes after the original departure time, without any information about."
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."
Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"
Pros: "According schedule"
Cons: "They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport."
Pros: "Fast check in"
Cons: "The seat doesn't move back."
Pros: "Don't leave me abord lost my flight and my money"
Cons: "That airline sucks"