PVR - CLE
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Top airlines flying Puerto Vallarta Ordaz to Cleveland Hopkins Intl
Scores according to KAYAK customer reviews
Pros: "Cabin staff was excellent as always!"
Cons: "We ordered our meals online and they didn’t have them when we were asked about meal. All they had was butternut squash and we ordered the chicken meal. Also the amount of people from coach that use the restroom and make it hard for us to use is out of control. Then if I’m paying a premium price for travel I would expect the seats to not be 29 years old and so uncomfortable that I could barely walk when I got off plane. Please upgrade your seats to reflect the prices you demand."
Pros: "The service was excellent. The crew was helpful, and attentive. The aircraft seemed new with very comfortable seats and personal screen entertainment."
Cons: "The check in process was very poorly organized. We arrived more than 3 hours early for our flight but there wasn’t anyone at the counter service and only one attendant giving information. We were told they would not start the check in services until an hour more. We still waited another 30 minutes. They need to change their check in process. Another suggestion is making the last row seats able to recline as well. Other than that, It would have made the flight perfect."
Pros: "Clean plane"
Cons: "Flight was delayed. We were stuck on the plane after landing waiting for a set of stairs. We had to take a bus to customs area. Not sure if it’s the airline or airport but terrible customer service."
Pros: "This flight was overall really good."
Pros: "They boarded quickly and left a little early to make sure we could use the Terminal 6 Customs - instead of Bradley!"
Pros: "All airlines where professional and on time, my trip was comfortable, I will use kayak again."
Cons: "Everything was good."
Cons: "Gate was occupied, made us 10 minutes late. Had to wait 30 min for buses to shuttle to Bradley / took another 20 for bags"
Cons: "We were separated...we had to try to negotiate with other passengers to trade seats so we could sit as a family. We purchased our tickets 4 months in advance, there’s no reason for us to not be sitting together!!!"
Pros: "Excellent staff, left early, landed early"
Cons: "Dry warm on flight ie:78f+ is too hot on flight."
Pros: "On time"
Pros: "I like the efficiency and speed of the process."
Cons: "Myself and another person were assigned the same seat. It was resolved."
Pros: "From ground up was good"
Cons: "The system to go on the plane not to good"
Pros: "Everything was great"
Cons: "When we arrived in Seattle it took over 20 min to get ramp to the plane. Long wait..."
Pros: "The burger was decent.. crew was efficient helpful if humorless, it arrived pretty much on time."
Cons: "Somewhat disorganized on the ground in Puerto Vallarta."
Cons: "Flight was delayed without notice. On board comfortable was minimal. Virgin Americalane was better"
Pros: "On time, quick boarding and exit. Friendly crew. Got my luggage off the line quickly too!"
Pros: "I'm impressed every time I fly with Alaska. I was so skeptical when they bought Virgin. We were avid VA members and I have to say, things have been pretty good. Keep it up!"
Pros: "The attention with us"
Cons: "Gogo movie flights didnt work"
Pros: "on time, somewhat"
Cons: "very cramped seats; are my husband and I profiled on airline flights? why are we always placed exactly over the wings or in the rear of the plane, with all the babies? we are senior citizens and flying three to five hours with babies crying all around us is not a pleasant flight. So we up graded to first class on this return flight. Is that the only way to get out of being profiled to sit in the rear of the plane with the crying for three hours?"
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Flight crew were very attentive, never flown first class before, went well and stress free."
Cons: "Had a problem at motel, for some reason you can send all the money you want to Mexico, via debit and credit cards, yet when you get there those same cards do not work at all. Needless to say had to cancel vacation. Alaska airlines kept me on the phone for hours, quickly explained what happened, she said don't worry about it, I'll take care of you. Just go to the airport, Before I hung up, already knew something was fishie. Get to the airport (more hrs on phone) they haven't a clue of what I'm talking about. Airport supposedly doesn't haven't phones to call alaska airlines (lie). She pushes off another 375.00 dollar ticket. Raked me over the coal, and created an endless catastrophe, needless to say barelly made it out of mexico. Good thing is, card worked to get me the hell out off there. BYE BYE PUERTO VALLARTA. Had to rob the bank just to get the heck out of there, but was never so happy in my life when the plane started take off. Never again"
Cons: "Flight delay, unhelpful crew."
Pros: "Crew was the best-helpful and sincere and efficient"
Pros: "Fly Alaska for the best servicethey upgraded us to first class because of my husband's military service"
Cons: "they upgraded us to first class because of my husband's military service"
Cons: "I requested a bag of ice because I had intense sciatica pain. I think it was caused by the hard seats, The bag of ice melted, and because it did not have a double bag the water leaked causing me to get all wet. I requested a towel and got a pack of paper napkins which were not enough to dry anything at all. I was told by staff that there were not any real towels on board. I think this is a serious problem. All this made the trip unpleasant and I got off the airplane all wet. All my clothes and coat were very wet.' Marta"
Pros: "Quick boarding. Early arrival."
Cons: "Old plane. Broken tray. Very worn out chairs back killing. Limited movies. Crowded."
Pros: "The flight was fairly empty so I got to stretch out. The boarding process was pretty fast and they were prompt in giving out immigration forms."
Cons: "The seats were rather small. Also when I wiped my headrest with a towel it was incredibly grimy."
Cons: "Problems with check in took nearly an hour to resolve and I almost missed the flight as a result."
Pros: "The flight is short, I am sure if I was in 15 hour flight I would have a lot more to say."
Pros: "Liked flight and attendants, as well as leg room."
Cons: "Last two Alaska Flights were over an hour late."
Pros: "on time"
Cons: "did not supply pens to fill out the US custom form and they don't ask if you need one, I never carry a pen on me"
Pros: "Non stop flight from Puerto Vallarta to Portland, that is a great deal to me. I love it."
Pros: "free drinks"
Cons: "seats didn't incline back no movies no chips or nuts"
Pros: "Comfortable seats and decent legroom in Economy. Very friendly staff on flight."
Pros: "I like that you have purchase options however I should have more options for food."
Pros: "Crew was great"
Cons: "Boarding the plane was unorganized chaos"
Cons: "Crew at the gate were extremely rushed and not always professional when giving directions to passengers."
Pros: "Incredibly efficient boarding and check-in at the Puerto Vallarta airport."
Cons: "Hard back first class seats need an overhaul for padding. No electrical outlets in First Class."
Cons: "Delay there and back"
Pros: "How friendly the team was."
Cons: "The cost of the food."
Pros: "Great experience over all. From the time i booked my flight to the point i landed. Thank you. I will fly more often with alaska"
Cons: "No food was served."
Pros: "Nothing got seat by the toilet"
Cons: "Everything stressed"
Pros: "The crew and cleanliness was great!"
Cons: "No usb sockets to charge my phone"
Pros: "Flew First Class. Service, food, comfort, top notch. Would definitely pay for this again."
Cons: "Wireless did not work on any devices. For first class I would have expected more. No TV's on the seats is very outdated, highly recommend adopting Virgin America's technology model in the merger."
Pros: "I liked the quick check in."
Cons: "I didn't like being charged extra fees for our check in luggage. I paid an additional $100 for our round trip."
Pros: "I ENJOY MY FLY AND FLY ATTENDANTS VERY NICE THANK YOU I AM HAPPY TO HAVE THE EXPERIENCE OF A NICE FLY"
Pros: "Actually wasn't feeling very well this flight but the lovely ladies of Alaska took wonderful care of me and make me feel like I was going to be OK the flight was smooth always a pleasure :)"
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "Everything was great thanks!"
Cons: "Nothing really."
Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"
Cons: "Nice on time"
Pros: "Wifi on bord, staff"
Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."
Pros: "El servicio en general de la aerolínea y el módulo de información de vuelos"
Cons: "Que hubiera un poco más de espacio entre asientls"
Cons: "Good flight and right on time"
Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"
Pros: "Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T"
Cons: "The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy."
Pros: "Very friendly and helpful"
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Cons: "Choice of music and movies limited."
Pros: "Great customer service, very helpful from start to end ... always with a smile and willing to help"
Pros: "I had plenty of leg room."
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Cons: "The food wasn’t that great in quality. But that’s something I’m fine with as long as plane ticket prices are low!"
Pros: "Servicien was great"
Cons: "No TV screens for entertainment on a long flight made for a very long journey."
Pros: "ease, no delays, friendly staff, free movies!"
Cons: "Having to pay an extra $25 tp choose our seats in advance!! :-("
Cons: "they take forever to get to the unloading dock"
Cons: "I believe Aero Mexico had four flights going from LAX to Mex City in the matter of two hours when we arrived so the line to check in was huge. Not a big deal until the staff began pulling people from the back of the line to check in for flights that left at the same time as ours, which put us on a time crunch to get to our gate on time. Once we arrived at the gate, there was no indication that our flight had been delayed and no announcement regarding its status. We simply had to wait and wait, then we finally took off an hour late. The staff on board the plane was less than helpful in getting our customs paperwork to us as well. Not a great experience."
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Pros: "Service was friendly and very attentive"
Pros: "Punctuality, good film selection."
Cons: "Food was extremely bad."
Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"
Cons: "Boarding was very delayed. The flight was very delayed. There was never an explanation or acknowledgememt, of the delay and it seemed no effort to make up the delay while in the air. As a result, a great number of us missed our connections to Boston. Poor effort by AeroMexico and Delta"
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Cons: "They cut my luggage bag and stole me. Below a list of my missing items: -A big cut on the back side of my luggage (Brand: Brics) -1 safety lock "Brics" (Italian original, same as my luggage brand) -3 shirts Calvin Klein -1 jeans Calvin Klein - 2 tie pins Montblanc - 1 pair of shoes Calvin Klein unfortunally I did not realize about it until I arrived to my hotel room and unpack my things. I have created a report but they did not even told me if they will pay me back for my things. By the way I use a flight at least 10 times per month ( MX / US / and sometimes Europe)"
Pros: "On time and comfortable."
Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."
Cons: "No flexible headrest on seats No entertainment screens"
Cons: "Seats did not have any earphone connections."
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Cons: "Everything about the flight is good"
Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."
Pros: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Cons: "There's was not anything I did not like"
Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."
Cons: "No comunication about flight changes, delays ant then double booked seat"
Pros: "The flight attendants were amazing"