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Boarding was smooth, the crew was kind and friendly, and even though we were in the Saver class, the seats were generous enough for my daughter to nap on me and I had enough room to recline and sleep for our overnight flight. If I had stayed awake I might have quibbled with the lack of a true meal, but the snacks worked for me and when my daughter was hungry (as she did NOT sleep), the crew took care of her. There was room for all of our bags on a very full flight, which was nice. It has been awhile since I haven’t checked a bag, so I had worried.

Customer service of one flight attendant, impersonal to asking questions

Great and comfortable aircraft. Good food and the staff was amazing

Initial flight was delayed, which caused me to miss my only connecting flight.

On time departure and early arrival giving more than ample time for connecting flight.

The flight was delayed over an hour after boarding in San Diego going to Seattle, I miss my connecting flight and had to sit in the airport for 6 hours waiting for the next flight. Leaving Pullman we sat on the plane waiting from them to spray the plane, so we left late again. I had to run and I mean run through Seattle’s huge airport to barely make the flight to San Diego, of course we landed in a satellite hub. I will never fly Alaska Airlines again, all my fights left late for reasons I felt could have been addressed before we boarded, it seems the airline is lacking in efficiency.

I booked flight for my son. He had an epilepsy episode while in line boarding the plane. No refund. WTF? Never again book with Kayak.

It was a very short flight. No snack or drink. The steward stayed seated the whole time. The plane was comfortable. Boarding in Pullman was a breeze, only 1 gate. I would definitely fly thru there again.

You guys did great, the only thing keeping me from the higher rating is the physical dimensions of the seats, which staff has no control over. Keep up the good job.

I had to gate check my luggage and it was a pleasant experience as I never done that procedure before. Everything went smoothly.