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Top 3 airlines serving from Washington to Mexico
Scores according to KAYAK customer reviews
Cons: "Everything was good. No problems or complaints"
Pros: "Always on time"
Cons: "More comfortable seats"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "This fly was pretty good!"
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Cons: "Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu"
Cons: "Get the forms to fill up"
Cons: "Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Pros: "Good crew"
Cons: "More organization toward boarding"
Pros: "The crew was SUPER nice and waited for me even though I was late and helped me get through security check and everything. Super, Amazing crew"
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "The airline, Volaris, is great! Very professional and on time! They also took my luggage without charging me extra. Overall a great experience!"
Cons: "Maybe if the pilot would speak clearly. The Spanish nor English was clear on the first flight and I had a hard time following him."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "That was fast"
Cons: "The seat is not at all confortable"
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "Good time and no delays."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Pros: "All thank you for your support. ☺"
Cons: "All attention to clients. Thank you"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Pros: "Fast luggage checking, friendly crew and on time flight."
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Pros: "Vacations food dancing and great time whit the family"
Pros: "I like the timelines and service crew"
Cons: "That was not fresh food no sandwich or any of that source."
Pros: "I like the good service"
Pros: "I like the customer care from the crew but the crew from the airport could have been more helpful in helping me figure out where I needed to go to catch my flight. The app also failed on me when I needed my boarding pass. But the flight and the crew that attended it did a fine job. The space is justifiable for the price of the ticket, unlike other airlines that boast value. As always the flight was on time. I didn't have any food or entertainment."
Cons: "The accessibility of the boarding passes. The app needs to be revised for bugs."
Pros: "Good flight, love frontier"
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."
Pros: "Checking my bag was quick and easy but it would have been better had cash been accepted."
Cons: "Charging for a coke? Seriously?!?! The stewardesses were not very personable and ate and chatted amongst themselves for most of the flight."
Pros: "What is to like?"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Cons: "Frontier nickel and dimes you for everything: on top of the ticket price, you must pay for your seats, carry-on, you name it! The seats are horribly uncomfortable--no reclining!"
Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Cons: "What? Wouldnt you think your ticket would actually mean you'd purchased a seat on your flight? Not with Frontier. Extra cost for your seat - ANY seat. And for your carry-on bag. Seats are nearly unbrearably thin and stiff. No recline. No headrest. Miniature tray. Knees push against the seat in front. And not an inexpensive ticket to begin. Last Frontier flight for me."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "They charged me for my carry on at the gate!"
Cons: "Charging for water? Really?? Charge me a carry on fee, a checked luggage fee and forcing me to pay a carry on fee for my PERSONAL ITEM that fits under the seat??? You've got to be kidding me."
Pros: "flight was pretty much on time, attendants were steady and pleasant."
Cons: "Seats weren't very comfortable and cramped, baggage charges were excessive, low class travel."
Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."
Cons: "Everything is tribble I will never fly with frontier airline again"
Cons: "My military plane showed up a little late so when I showed up to check in their was no one in sight due to there stupid 45 minute policy. So I had to buy a whole new ticket with another airline worth ALOT more then what the Frontier one was"
Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."
Pros: "It was a beautiful flight and flight crew were friendly!"
Cons: "All the hidden charges were a bit much!!!!"
Pros: "Free snacks and water , tea and coffee"
Cons: "Paying for checked baggage. Nickel and diming us all over the place."
Pros: "Boarding seemed to be quick, staff seemed nice enough, must take some extra training to be able to deal with customers enraged over petty things your airline charges for."
Cons: "No seat recliner, seat more like a plastic bucket racing seat from a race car. Less room to store even my small backpack under the seat in front of me. Tray table was useless unless you want to put it down and laugh at how small it was.. Other airlines are putting in charging outlet for everyone whist you guys just take away commodities. If you're going to make stuff worse for whatever reason at least give a small commodity that improvs the customers experience. The fee for drinks.. I can understand alcoholic beverages, sort of, but just an average can of soda or life saving water... I mean come on, are you going to be charging for the quality of air we get to breath next? And don't even get me started on the $45 bag check fee and $25 carry on fee.. It's legitimately cheaper to have my bag mailed then it is to go through you guys.. Too bad I already made my returning flight with your airline, otherwise I would never be flying it again unless some serious changes are made. There's no warning of these fees either which I'm pretty sure is called... Ahh can't remember the word for it, but I'm pretty sure you guys know what I'm talking about."
Cons: "Flight was late, seats are incredibly small and plane was not clean"
Cons: "The seating was very horrible and tight and uncomfortable.Also the seats do not recline"
Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."
Pros: "**some** of the crew members made it somewhat comfortable for the flight."
Cons: "Everything from when I got there to when I got back home was one of the most uncomfortable and annoying flying experiences ever. Also be ready to take your credit card out every 5 minutes because frontier airlines charges you for just about anything you can think of, I was surprised the water was free. No joke. Almost every other flight is delayed so don't plan anything important within the next 1-2 hours of your final destination. I personally would never fly this airline again, hope this helps."
Cons: "Flight was canceled and frontier did not help me find a flight out. I was told to go to airport and try to get on stand by. When I got to airport they told me they did not do stand by. I will never fly frontier again"
Pros: "The price was nice, if it hadn't been a bait and switch"
Cons: "You offer a price for a flight to compcompete with other airlines and then when I get there surprise! You have to pay for carry on luggage! At $40 per bag which was more than non carry on with any airline. When I attempted to talk to the customer service rep about it she had a lousy attitude, was quite rude and just said well other airlines hide their fees in the cost of a ticket. That may be true, but Frontier hides it in general, you think you understand what you have agreed to, you think that you have been offered savings, but instead you are forced to pay for carry on and have saved nothing at all. I feel if Frontier airlines would deceive me about fees, there are other things that they would lie about as well."
Pros: "Best price!"
Cons: "Probably the most uncomfortable flight I've ever been on. Seats are rigid, cannot recline. An 8-hour flight to Europe with decent seats is more tolerable than than my 3.5-hour ride to Cancun. Dare I say it's painful, and I'm not even old!"
Cons: "Didn't realize I had to pay for a carry on bag - AND it was more than the cost of checking the bag. Also, Frontier has turned into a budget airline. Small, uncomfortable seats. Tiny tray table. Only water. Great deals but I might pay for comfort."
Pros: "Actual flights were uneventful and pleasant."
Cons: "Flight from Seattle was delayed causing me to spend many hours in the airport. With more proactive communication from Fronteir I could have pursued other options rather than sitting in SEA all day. Secondly, when I had to stay overnight in Denver I was given almost no information about the shuttle or where my hotel was; the paper I was given only gave the chain name and there are two hotels with that chain name near the airport. Just my luck, I was carried to the wrong hotel even though I asked the shuttle driver and showed him the voucher from Frontier. This could be prevented by having complete written information available for a predictable situation like this."
Pros: "My first flight had in flight tv which was nice, and there was a bit more comfort."
Cons: "The flight was delayed due to weather in Denver, but luckily I made it just in time for my connections, but I can't say the same for some of my peers."
Cons: "Running late, carry-on bags charges, uncomfortable seats, no free water"
Pros: "Reasonably efficient, on time on the way out, 30 minute delay on the way back. Crew was pleasant enough."
Cons: "Seems like a good deal, but be careful! I expected a budget airline where one had to buy coffee or soda onboard, no big deal. I didn't expect that the carryon baggage, would cost nearly as much as the flight. I expect a charge for premium seating, but not a charge for ANY seat selection, etc. Seats were the worst I'd EVER encountered. No headrest at all, no padding, nothing. I'm not too picky, and at 150 lbs don't strain the capacity of most airline seats, but this was BAD."
Pros: "Space on plane sense nobody flies this airline."
Cons: "Ticketing agent denies a 6'6" traveler an aisle seat because it's, in their words: "Fully Booked". Once onboard, you realize the plane is half full and that the ticketing agent just didn't want to be inconvenienced."
Cons: "Seats don't recline"
Cons: "Seating was extremely uncomfortable. Staff was rude."
Cons: "Extra fees,luggage,coffee"
Pros: "I landed in Denver."
Cons: "Frontier charges $40 for carry-on, they charge for seat selection, their seats don't recline, they charge for food and drinks, the captain blamed the passengers for the delays in take-off...need I continue?"
Pros: "Not much, food selection was very poor!"
Cons: "I sat next to a very noisy toddler who kept banging the tray behind me! I sat next to a very rude guy to told me to turn my phone off! There is something called airplane mode!"
Cons: "$40 carry-on fee, $2 cokes... It seemed like frontier charged for just about everything they could think of."
Pros: "Crew was efficient. Just walked on board no waiting. Didn't eat. No entertainment, thus the average rate. 1 fault was main cabin door closed while cockpit door was open! Flight smooth. Good flight!"
Cons: "See above!"
Pros: "Everything worked good and in time. The price was low."
Cons: "The seats at the airplane are very uncomfortable."
Pros: "The seats were fine but $35 per seat each way seems a bit much in addition to the bag fee. Not that economical after all the hidden fees."
Cons: "We waited for almost an hour for our bags in baggage claim. There was no announcement made by Frontier employees. I understand this is a low budget airline but this really isn't acceptable."
Pros: "The price"
Cons: "delayed flight back to colorado"
Pros: "Crew was delightful and entertaining- a great flight"
Cons: "Reclining sears?"
Pros: "I upgraded to the bigger chair and it was comfy."
Cons: "A cup of water would've been nice."
Cons: "Spirit terminal at Las Vegas was hopelessly crowded; standing room only. By contrast the Southwest terminal next door was orderly and calm. Spirit needs to find a location in the airport with more space."
Pros: "After my flight to Seattle, I dreaded the ride home to Chicago."
Cons: "Ridiculously crammed. Seats do NOT recline, even if you upgrade $60 one way on big seats, NO recline. Rip off, I paid more than your competitors flying nonstop ORD-SEA. We are smaller than avg. people. Also, the boarding agent was literally yelling at people during boarding. Very disrespectful."
Pros: "Nothing. Their seats don't even recline."
Cons: "The airline is a rip-off."
Cons: "I usually don't care too much about my flights from LA to Seattle since it's only a 2 hour flight. This was my first time with spirit and it was horrible from start to finish. Staff was unfriendly checking my bag in (I had to pay $82 for ONE checked bag), boarding the plane was a complete unorganized mess, the flight was bumpy and uncomfortable, the beverage I asked for on the flight was out of stock, the landing was horrific. By far, worst 2 hours on a plane I've ever experienced."
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Pros: "2 hrs"
Cons: "2 hrs delay. With not notifying. No updates and No one was at the gate until last second to boarding. This is my 2nd time with spirit. And the same happened. I Never ho with spirit. I had to pay for laugage that all airlines have a free carry on."
Cons: "Return Flight on 5/31 / #770 Detroit to Seattle: upon arriving at the Detroit airport learned we had to pay $59 per carry on bag. DID NOT have to do that for first flight from Seattle. Nickel & dimed the whole flight . Paid more than we would have with other preferred airline which we normally travel Impersonal service Broken seat in front of me so that tray did not operate & leg room - what there was of it - very compromised Staff on board are sloppy when giving instructions, especially on the intercom. Need speaking training. Talk way to fast, slur their words. Will NEVER fly Spirit again. You get what you pay for."
Cons: "The seats, the plane, and the lack of free drinks and snacks really made this a horrible airline."
Pros: "The plane was nice looking, that's about it."
Cons: "My arrival flight was dirty, I believe I contracted some kind of rash from the nasty seat, the crew almost tried to find a way to charge me for napkins while I was attempting to clean the seat, I had to pay $180 for one carry on each for my fiance and I RT, the return flight was delayed, back on time, then delayed 3x which caused us to miss an opportunity for a late check out from our hotel and we spent 4 unnecessary hours at the airport. I will never recommend Spirit or travel with them again."
Pros: "Spirit is a low cost airline. You save money flying with them as long as you only bring one personal item and print your boarding pass from home."
Cons: "Leg room is small and not comfortable for taller people. There is nothing provided in the flight."
Pros: "The color of the plane loud and wild passengers."
Cons: "An aborted Landing approximately 800ft above the ground. Pilot almost landed at he wrong airfield"
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Cons: "charge too expensive for baggages.delay too long."
Pros: "I enoyed my flights to Seattle and back to los Angeles"
Pros: "I liked that the fare was cheap."
Cons: "Self-deprecating jokes from the crew about how they charge for bags, food, and oxygen."
Pros: "very good service and price,"
Pros: "The price"
Cons: "Prior to boarding our flight we sat for two hours while agents acted like 16-year-old lifeguards with bullhorns… Loud, obnoxious, and loving to hear themselves repeating info over and over and over and over and over and over and over and over and over and over"
Cons: "I had no idea how this airline operated. There arehidden surchages-buy the big airline ticket for $30 more. It will be a savings in the long run. The website is a disaster and I felt like I had to watch out for trick possible while navigating my way to my flight. Never ever again-seats are the tiniest most uncomfortable seat ever. You get water....if your lucky."
Pros: "You pay for what you get. Very basic. But grateful for the cheap flight as it was a very sudden decision to go."
Pros: "I don't like nothing."
Cons: "My husband and I had to pay for our carry on bags 110$. We always travel around the world and it never happened us. Supposed we have to travel without nothing? It is the first time with this company and we were not aware we have to pay that amount. I will never travel with this company."
Pros: "That it was a short flight"
Cons: "The airline was horrible in terms of service and pricing strategy"
Cons: "Constant pitching and threatening about paying for bags. Constant yammer on the plane about offers etc. Money, Money, Money is all they talk about!!!!"
Cons: "Pay for everything else"
Cons: "Flight was cancelled, they told me to come to the airport to rebook through another airlines. When I did, they said they could only refund my ticket price or get me on a flight for the next day. They're never getting my business again."
Cons: "They charge for carry ons at $55 a piece upon check in. That's ridiculous. We thought we got a deal on the fare but fees on carry ons and check ins at $55++ is unacceptable. I would never fly Spirit again. And also, got seated at 3:00 pm going to Vegas from Seattle and waited until 3;30 pm before they turned the AC. AC went it on after they turned in engines after waiting inside the plane for 30 minutes. Horrible experience overall. This was flight NK 292 on June 21,2016.."
Cons: "You have to pay for drinks. Water everything"
Pros: "Friendly crew, good flight overall."
Cons: "waiting in line to check in, had to wait for them to open, hour wait too long."
Cons: "I will never USE SPIRIT AGAIN its better to just pay that little bit more with any other airline"
Pros: "They Charge for a Drink of Water"
Cons: "You shouldn't have to pay $3.00 for a drink of water. $60.00 for round trip fee for my roll-aboard that always fits in the overhead seems unreasonable especially since my weight plus the weight of the bag was probably less than the weight of most of the adults on the flight All extra fees should be disclosed before a person clicks to buys a ticket."
Pros: "I understand that things happen, mechanical issues can cause a flight to get cancelled but how the situation was handled was absolutely appalling. There was ONE person (division manager?) who went above and beyond and apologized for the less than professional behavior of his colleagues, comped us meal vouchers and assisted us in searching for flights on other airlines - while he didn't have the capabilities to actually book the flights himself, he still aided in helping us find ones which was very much appreciated."
Cons: "As soon as our flight was cancelled and the announcement was stated that refunds would be offered, a massive line formed (naturally) and there were two girls working the ticket counter. Their customer service was TERRIBLE. One of the girls was snapping back at customers. I understand that customers can be rude and downright mean especially in situations like this, however the employees job should be to attempt to diffuse the anger, not add to it. Not only was this a reoccurring situation with one of the employees, but the second employee LEFT - just walked away from a line of 50+ People with no explanation to anyone and never came back? Which only added to everyone's frustration. How she handled that was outright ridiculous. I assume she has another place to be, but to walk away with zero explanation is unacceptable."
Pros: "Price was low and that's about it. But I'd much rather pay extra $100 to fly on a better airline. Price equals out to be similar anyway."
Cons: "Everything else was absolutely terrible. Ticketing. Departure. Service. Landing. Arrival. Everything. I will not be using this airline again."
Cons: "Spirit airlines"
Pros: "- Cheap flight"
Cons: "- Okay staff - Uncomfortable seats - Fees for every little thing"
Pros: "Quick to refund."
Cons: "Late plane, slow to get mechanical problem evaluated, & disorganized customer service (management needed for situation control of chaotic situation, e.g. cutting into head of line by obnoxious/rude customers)- not ready for prime time. I did NOT take this flight."
Cons: "LONG delays!"
Cons: "I felt like there were hidden fees, I booked on kayak and did not realize I would be charged extra to bring any luggage or pick a seat or even have a drink of water, the plane was late, seats were uncomfortable, tray table was a joke, flight attendants were not funny and lackadaisical"
Pros: "Fast and convenient. Everything was on time and worked well."
Cons: "I wasn't aware of how little was included with you ticket. The seats weren't comfortable or adjustable. The plane was hot and stuffy."
Pros: "I had the entire role of seats to myself on my return flight from LA to Seattle"
Cons: "The amount of space to stretch out and sleep"
Pros: "The price of the flight"
Cons: "All the surprises about the cost it to bring the luggage on the plane and the fact that my first flight was cancelled and nobody offered me anything for a hotel room for an extra nigh t"
Cons: "50$ each way for a carry on when the whole round trip was 120!!!"
Cons: "Everything was ok There where no inconvenience"
Pros: "Very organized"
Cons: "Can't complain about anything it was a great value and easy flight that was on time both trips."
Cons: "Charging $55 for a carry-on in order to make your tickets appear cheaper on sites like Kayak.com is a total scam."
Pros: "Flight was fast."
Cons: "Extremely unprofessional staff from the moment I walked up to the gate to leave Los Angeles Friday morning, to the moment I returned Monday night. I didn't think there was actually such thing as a "bad airline" until I flew Spirit. I'm sure there are plenty of complaints for little things, but this airline was truly bothersome and very uncomfortable, especially when the airplane was about land and one a male flight attendant began flicking the lights and laughed after. No airline should treat guests in such a way."
Cons: "This airline is basically"