Daily cleaning, installation of cabin HEPA filters
|November||Best time to beat the crowds with an average 3% drop in price.|
|May||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$279||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
United Airlines, American Airlines and Frontier have all waived their change and cancellation fees on flights from Punta Cana to Illinois. Confirm policies on booking site.
|Flights to Chicago||4h 48m|
The cheapest ticket to Illinois from Punta Cana found in the last 72 hours was $105 one-way, and $188 round-trip. The most popular route is from Punta Cana to Chicago, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $105.
American Airlines flies most frequently to Chicago from Punta Cana.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "We are still on the plane. Can’t get off because there is lightning in the area. Ridiculous. It is raining lightly. I would really like to get off the plane"
Pros: "I didn’t like anything"
Cons: "The flight was elite for more than 3 hours"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Cons: "I paid extra to sit next to someone with poor hygiene and a 3 year old who cried hysterically the entire flight. Worst flight ever"
Cons: "The flight was delayed 2 hrs. Engine as no flight permission problems. My seat was hard."
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Pros: "Wide array of snacks and drinks, tv/movies to watch for free, excellent staff from beginning to end, and tons of legroom. The complimentary free check of my carryon way awesome."
Cons: "I liked everything! No complaints at all."
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "Captain Mike"
Cons: "The flight was delayed 5 hours and we had to board and re board. The tv entertainment system did not work."
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "comfort of seats"
Cons: "Morons at Jet Blue took me in wheelchair to wrong gate and left me there, but for someone passing and asking me the flight I was on and learning the Gate had changed, which was not announced at Gate E2 I would probably have missed my flight."
Pros: "Good flight. The staff was nice, especially Chris. Nice to see complimentary beverages and snacks still offered on domestic flights."
Cons: "Seats are terrible, and getting worse every year, but thats coach on all airlines not just Jet Blue. Hard armrests, weirdly shaped bucket seats which are appalling in any other position than straight up with 90 degree waist bend. Thats not how humans sit for extended periods of time. A 5 degree recline is not a recline; its a joke. At least the tray table was bigger than my phablet, unlike Spirit where the napkins look like tablecloths on these ‘tables’. Overall, it is better than the cheapest airlines."
Cons: "Two hours later leaving JFK"
Pros: "The crew"
Cons: "The plane being 4 hours late and then arriving in Chicago only to find out we have to taxi for 30 minutes because there is no free gate for us. I’m really tired and should have been in bed 5 hours ago"
Pros: "The crew members were very friendly."
Cons: "The overhead fan was very strong."
Cons: "There was uncertainty about departure time. The departure time changed several times. Landed in Chicago 3 hours late at 3 AM."
Cons: "Arrived at airport to stand in line for jet blue and no employees there. We waited at least 30 mins before an employee showed up and even though we checked in the night before, we had to wait another 30 mins to drop off luggage."
Pros: "When I got off the plane"
Cons: "it was late, the plane was dirty, the tv screens didn't work, and the seats were small."
Cons: "The captain didn’t show up for the flight so we had to wait for a new one to get to the airport. Easily, this could have been avoided. Then we land an hour late and we sit on the runway for a long time with no information."
Pros: "Great leg room. Good snacks very courteous staff"
Cons: "This flight was very scary particularly mid air. Haven flown many times I knew this was different from usual turbulence cause my clouds or rough air. Jet blue should check"
Pros: "Love the snacks and TV option"
Cons: "Delayed for weather ok but then we arrived but didn't deplane for almost 1.5 hours!"
Pros: "It was 23 minutes on the air. Great crew."
Cons: "Nothing. All was great."
Pros: "The free wifi"
Cons: "The tv"
Pros: "Smooth flight, efficient and friendly staff throughout the entire process."
Cons: "I didn't choose a seat originally. When I checked in online the only seats left were the extra space seats. I had to pay $50. Also I was in the first row so I could not put my bag under the seat in front of me."
Cons: "It was too cold inside."
Pros: "very smooth"
Cons: "Wheel chair and access boarding needs to be improved....especially since yo have to climb stairs.....more time is needed."
Pros: "Everything on time."
Cons: "The seat in hard."
Cons: "Late flight delayed"
Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"
Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."
Pros: "Smooth flight. Complimentary internet."
Cons: "Boarding process was painful. No ability to select movies to play, just what already started when it started on 3 channels for the screen, rather than have some options available on Fly-Fi. Also would be nice to have more option on Fly-Fi."
Pros: "Everything Entertainment Early landing"
Pros: "Jetblue left on time from JFK"
Pros: "The on flight tv was down so I couldn't listen to music like I nearly always do on my flights."
Cons: "I didn't like waiting on the tarmac after we landed for what seemed like 25 minutes or so"
Pros: "The take off into the air was calm and not frightening."
Cons: "The flight we had scheduled with them was canceled and there was no email or form of communication sent to tell us before arriving to the airport. We found out while attempting to "check in." They were hesitant in providing food vouchers for us when our original flight that was supposed to leave early in the morning (6:30am), now left at (5:59pm)."
Cons: "Extremely rude female flight attendant who cut me off & walked before I could finish my question regarding a text message about a flight delay prior to the announcement by the pilot."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Pros: "Free wifi"
Cons: "The delay"
Cons: "Hour delay"
Pros: "Apologetic staff and easy check in process."
Cons: "3 hour delay on tarmac, flight attendants very slow with the service. Only got drinks 20 minutes prior to landing. They seemed inexperienced and flustered."
Cons: "Overhead space limited"
Pros: "Pretty straight forward. Clean. Efficient."
Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Flight attendants were very friendly."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "see above"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Seats were very Comfortable"
Cons: "Rudeness of one of the crew members"
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Pros: "Loved how there was food to purchase on this flight. Great from having to run from one flight to the next."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Cons: "Change d for WiFi. Cheap"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "We flew Business Class from Atlanta to Punta Cana and loved the crew but weren't happy with the lunch portions or options; however, the return trip in Business Class the flight crew were good and the food selection and portions were what I would have expected for the upgrade. Thanks Delta! The pilot even got us in an hour early! Never had that happen before!! Kudos!!"
Cons: "The tray tables always seem to need a good scrub in all the cracks and edges."
Pros: "The crew in the business class was very attentive."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Cons: "No in-flight entertainment so very boring"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc."
Cons: "1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "Excellent service and room to stretch"
Cons: "We were late due to waiting for a crew member to arrive"
Cons: "No individual screen and no USB chargers. No snack or coffe before landing in an 5 and a half flight"
Cons: "No complaints"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Pros: "I got upgraded to first class. Awesome experience"
Pros: "The flight attendants excellent customer services"
Cons: "An item stolen from my luggage"
Cons: "I went through security at Lima Peru (Jorge Chavez International), everything was fine. I arrived to Panama, and the gate was next door which is just great awesome. The bad part was that I had to go through a security check once again there, although I had not left the airport since I left Lima. I went through the exercise, I was told that there would be no liquids (8 oz bottle of water, soda, etc) allowed passed that check point. Yet they were selling these items next to the gate. It made no sense why this checkpoint and why the liquid restrictions. Once in the area if I wanted to go use the restroom or whatever I needed to go through the checkpoint. There were 6 Copa employees manning this station, that's extra expense that the company passes on to the flyer for a step that should be evaluated and look at to see why other airlines do not do this. I was not the only one getting frustrated with this setup, but also passengers that did not speak Spanish they could not communicate with Copa employees. I saw this liquid restriction with Spirit Airlines in Lima, and I decided not to fly with them any more, no matter how inexpensive their fares were. Spirit told us that it was US law that made them have people throw away their drinks, although they were bought in a secured area. To me this was just a way to charge for drinks on the plane. I never had to throw away my drink if I had bought it in a secured area."
Pros: "Loved the check in. No baggage expense. Up to two bags FREE! Then, we had a meal --that was included in the fare. The crew was pleasant and accommodating. Everyone was pleasant. To pass the time on the 5 1/2 hour flight, there were options for movies, TV, games and etc. Overall, it was a pleasant flight. When I book my next trip, I'm going to see if Copa goes there. If so, that's my first choice."
Pros: "The food and service was great!"
Pros: "They gave me a upgrade!! What else did I want."
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Pros: "Nothing. This airline is trying to appear as a big, powerful company. I choose them because there was direct flight from Chicago to Panama City. Big mistake. Take any American or European Airline. Worst experience ever!"
Cons: "Flights not on time, always late, lying employees and crew. They show a flight to Boston signs on the flight to Chicago, no airconditioning working. Bunch of idiots and incopetent people playing airline with passagers lifes. Never use them, you will thank for this advise someday."
Pros: "The flight was comfortable and food was good."
Cons: "Someone stole my hat from the airline counter and no one could help track down who. I kept getting the run around. Flights were delayed and there was a lot of chaos albeit it might not have been the fault of the airline."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Cons: "Nelson Jose zelaya durmió en una sill en ese aeropuerto porque no lo dejaron hacer conexión a punta cana que era su destino; porque nunca dijeron nada tanto el Consulado de Panamá como la aerolínea que cuando una persona ha sido deportará de US A no puede viajar; utilizaron el fly que estaba comprado para su devolución al país de origen; ustedes creen es justo?"
Pros: "Nothing. Everything was a bad costumer service."
Cons: "I missed my flight because in the town I live , there was a landslide and rocks fall on the road. And it was impossible to get out of the town and I didn't find any help for refunding or changing the dates of my flight. Really bad costumer service, I'm still waiting for a reply of the emails I sent to vayama. Imposible to comunicar with it by phone with them and with the kayak office in Colombia."
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "I liked the fact that there was variety for entertainment! There had great movies, new ones, not all airlines focus on that. Another thing was the food and drinks that the offered. They really kept passengers happy."
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "Great customer service."
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Pros: "The service by the crew in providing the food and drinks was excellent."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Great and friendly"
Pros: "Don't you know this information already?"
Pros: "I liked being able to choose my own seat, and the seats were pretty comfortable."
Cons: "The food was pretty bad. I'd rather have snacks than the weird beef and rice. As an aside, either the speaker in my arm didn't work or my headphones didn't work."
Pros: "Mostly the flight was great because there weren't that many folks on the flight so I got to stretch out. The check in process was quite a hassle. They made me check a bag that wasn't checked on my way to Panama but told me I had to. And even though the flight far from full they assigned us the row in front of the exit doors so our seats didn't go down. But in flight - all good."
Cons: "The Check in at Panama City not the best. In Miami, it was awesome. A little inconsistent."
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "landed safely. no f trump supporters yelling!"
Cons: "Need to add inseat entertainment for all flights."
Pros: "Meal was OK"
Cons: "Boarding announcement only in Spanish and without PA. Hard seats. Prefer individual video screen"
Pros: "Food was decent."
Cons: "Had over an hour for a connection at Panama city, however there was an additional security checkpoint at the gate so our entire layover was spent in line. There was no explanation for the additional security which was the first problem. Water bottles which were with us on the incoming flight leg were confiscated with no opportunity to replace them with unopened bottles due to the slowdown caused by the additional security. On a 6 hour long international flight, drinks were only served once and that was with dinner. Also, there was only a single movie and a 10+ year old television episode played as entertainment."
Cons: "I had to go through another check point (inside the airport,for abconnecting flight) made me throw away a sealed bottle of Gatorade that I purchased inside the airport 5 minutes earlier for 5 dollars. That is ridiculous!!"
Pros: "it was great! Great Airline!"
Cons: "you were not to add my last name to the reservation and I lose my flight. bad costumer service"
Pros: "The cabin crew was not just nice, but incredibly nice. They were patient and always had smiles on their faces (not that anything went wrong, but it's very nice to see a smile). There were 3 different food options, and they all came with a little salad; the in flight entertainment was working and people seemed to enjoy it (I was reading a book instead). Boarding was easy and fast, the plane was surprisingly comfortable!"
Cons: "Honestly, I thought everything was great. I was in row 18, so I had some extra space, but I really can't complain or suggest anything more! The cabin crew was awesome!"
Pros: "Everything fine. Multi-lingual crew"
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Cons: "I wasn’t able to choose a seat"
Pros: "Fantastic crew!"
Pros: "Landed early"
Cons: "Everything, this is the fist and last time we flight with you guys, flight delayed, my husband was not in the system, lost connection, and in our way back same thing, worse experience ever"
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "Fair cost benefits"
Pros: "Great crew"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "The crew filled up my reusable cup instead of using a single use one for my drink. They were very friendly and great."
Cons: "A lot of single use plastics are used on the flight for food and such. It is very wasteful. It would be great is WestJet could find a way to lessen their plastic foot print"
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Pros: "The air hostess were very nice and dis their job well. I complained about the baording lady who got us boarded on to flight and they apologized. They saw the whole incident when the lady came on the flight but they did know know her name when I asked later. That served well with smiles and jokes"
Cons: "I went on the flight running through security to make it on time for my flight. Unfortunately security was too long and took a while. I forgot my hand luggage when I grabbed my other bag. I tempted to go out and get it after I boarded. She spoked high toned voice instructing me to go back on flight. I went back and i did... she brought my bag from security I was grateful until she spoked loud in the mid section of the plane to me sarcastically and rudely "so you left a whole bag" and walked out after placing it up. I was sitting way back and people saw it all. I felt she embarrassed and very bad and i think customers should got be treated that way."
Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"
Pros: "It was smooth right from booking online uptil reaching destination"
Cons: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Cons: "Did not like flight attendants attitude, my row of TVs did NOT work for the whole flight, leaving me bored for the whole flight"
Pros: "very nice."
Pros: "The flight attendant was very nice and checked on me quite often"
Cons: "Capt made the decision to delay push back by about 18 minutes to wait for 2 passengers A very nice gesture which I understand but I had to run at yvr to get my connecting flight ."
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Good seat and leg room. Fairly well worn toilet kept clean all the way. Great courtesy."
Cons: "Boarding in San Jose was v poor. Gate '4a and 4b'are exit through the same door. 2 flights boarding at same time. Chaos from exit gate down ramp and on Tarmac. P A system echoes and is very hard to hear so passengers for Oakland 4b and to Vancouver 4a we're crowding the gate together. Only One member of airport Staff struggling to direct the large crowd."
Pros: "Flight time, attendant"
Cons: "New food is terrible and ground crew is Maui is beyond slow"
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Cons: "I accidentally seem to have picked a middle seat instead of the window"
Pros: "Great crew Lots of communication with respect to series of events that would occur on flight."
Cons: "Flight delayed both ways."
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Pros: "Same as above..."
Pros: "Ginger ale, normally a great flight but had my first turbulant flight and boy that was scary!"
Cons: "Turbulence and the woman who would stop talking beside me"
Cons: "We waited almost an hour to get our luggage"
Cons: "Extremely delayed with terrible snacks"
Pros: "Honestly, I slept on my flight so I miss all the perks. I’d assume everything was fine since they let me sleep. They also let me board early since my foot was in a cast."
Cons: "Flight was delayed, but not by much."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "The flights were on time and the staff were polite and nice."
Cons: "Everything on a WestJet flight is extra and only the bare minimum is offered. There are no TVs in the seats and the seats themselves are small and jammed close together."
Pros: "Cabin crew was nice"
Cons: "always delayed. not very accommodating with cancelled flights"
Pros: "The staff were very good jumped in by running with me in a wheelchair till we met up with a cart then next team met up and took me again in a wheelchair down elevator made it just on time"
Cons: "Not having my rides there’s that I set up and almost late"
Pros: "Flights were on time and luggage arrived safely."
Cons: "I couldn't access inflght movies as I didn't realize I had to have the WestJet App downloaded prior to the flight. In any event I like having a screen in front of me rather than looking at a tiny Android screen. Also on a 5 hour flight it seems we should get a hot meal rather than having to pay extra for meals."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Cons: "I couldn't figure out how to make entertainment work on the app"
Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Pros: "The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot."
Cons: "The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here."
Cons: "My luggage did not make it."
Pros: "Boarding was quick and easy, and the gate attendant was quite friendly."
Cons: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Pros: "Staff were super friendly and welcoming"
Cons: "Great flight"
Pros: "Cleaniness and timing the most."
Cons: "Snacks could have been better since this is not a short flight."
Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."
Cons: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"
Cons: "No wifi, no personal TVs"
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "Very nice staff"
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Cons: "Delayed a total of four hous!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Cons: "We paid extra for 'exit row' seats and were sat in sets that had maybe even less room than a standard row! I was extremely disappointed, and even the flight attendant said he had flagged this with his management and they continue to sell those seats as exit row and charge a premium. Very poor business practice on BA's end and will absolutely avoid flying with them in the future."
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Cons: "Nothing at all"
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Cons: "Okay, but flight was delayed."
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "That it got cancelled"
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Cons: "This was the worst flight ever. AA is the worst airlines ever."
Pros: "efficient, courteous staff"
Pros: "All went very smoothly"
Pros: "It was five star all the way."
Airlines flying from Punta Cana to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights