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Round-trip
1 adult
Economy
Wed 3/1
Wed 3/8
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Top 5 airlines serving from Caribbean to Illinois
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19432 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "It’s always a joy to fly with JetBlue. The staff is so courteous and friendly. It makes the flight that much more enjoyable."
Cons: "Everything was perfect."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Cons: "My first flight was delayed resulting in the missing of my second flight."
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"
Pros: "The seats are comfortable with enough leg room."
Cons: "My husband's display controls didn't work. We didn't ask for help as he planned to read anyway."
Cons: "JetBlue is amazing and my favorite airlines for domestic travel."
Cons: "My TV did not work !"
Pros: "Just a decent flight."
Cons: "Boarding was disorganized and people from uncalled groups were blocking access to the line. After landing baggage pickup was unusually slow."
Pros: "Plenty of leg room in economy seats."
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."
Pros: "On time arrival, I flight snacks and water."
Cons: "I'm 6'7 and my wife is 6'1, the seats are a bit tight but it was fine for a 30min flight."
Cons: "We waited at least 8 hours in the delay and I wasn’t texted early enough to plan ahead. We waited in the airport and then we waited on the turnpike before take-off."
Pros: "LOTS OF LEGROOM"
Cons: "They have a habit of not being ontime"
Pros: "Free Wi-Fi, TV Channels, legroom"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Can’t ckmplain about a thing. Except my TV did not work.. but there was free wifi (FlyFi)."
Pros: "The early boarding for families with strollers and the comfortable seats with a little more space than other airlines."
Cons: "2 hr delay. Poor ventilation"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Cons: "The flight was delayed 2 hrs. Engine as no flight permission problems. My seat was hard."
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Delay and 4 hours in the craft upon arrival to Chicago"
Pros: "The leg space"
Cons: "Delay and the space between seats"
Cons: "turbulence and did not offer snakcs"
Pros: "JetBlue has great staffdelayed by an hour"
Cons: "Delayed by an hour for a 2 hour flight!"
Cons: "Another plane mechanical issue causing another delay of over 2 hours."
Cons: "My ears popped and hurt for a long time. Never had this problem on ant flights before"
Pros: "Limited choices of movies. Ear jack did not work"
Pros: "Everything went well no problems and arrived early."
Pros: "The crew members were very friendly."
Cons: "The overhead fan was very strong."
Pros: "Flight was projected to be late but we got here on time"
Cons: "N/A"
Cons: "The flights were delayed."
Pros: "leg room & movie"
Pros: "The free wifi"
Cons: "The tv"
Cons: "It was too cold inside."
Pros: "Everything"
Pros: "Everything on time."
Cons: "The seat in hard."
Cons: "Late flight delayed"
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"
Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Pros: "great everything!"
Cons: "Not delayed"
Cons: "Movie selections, healthy snacks/food"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Taco"
Cons: "Taco"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Smooth on time flight"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Put up at the marriot"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "Amazing crew and clean cabin."
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "My departure from NY flight tv was not working"
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Staff, service, options"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Cons: "Everything"
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Cons: "Wasted my time on security and lost my flight"
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Cons: "Delayed"
Cons: "The delta studio didn't work with Android 8"
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Ease of flight"
Cons: "N/A"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Cons: "Were to plug a charger, pillows, tv screens"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Pros: "see previous comments"
Cons: "Good service"
Pros: "Everything was top notch!"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Cons: "Seats very small"
Pros: "Great flight. Decent sized seat. Friendly crew"
Cons: "Nothing"
Cons: "The in flight entertainment selection was small, could have been bigger"
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "Staff friendly"
Cons: "Again food"
Pros: "The stewardess was very unprofessional and being racist"
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Pros: "Always is on time"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Smooth flight, made up for lost time"
Cons: "Very unpleasant experience with crew generally. Very surprising, given previous experiences with Copa."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "On time, clean, and non stop, the latter being the best! First flight was a newer plane, and appreciate the USB ports. Older plane on return flight, but got home safe and sound with a little extra time to spare. That's a good trip in my book."
Cons: "Nothing negative."
Cons: "No individual screen and no USB chargers. No snack or coffe before landing in an 5 and a half flight"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Pros: "Nothing."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Great staff and quick flight"
Cons: "Nothing at all"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "The staff were very friendly. My flights were on time. Check in was easy."
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "Food was decent. All Crew very helpful and polite."
Cons: "I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one."
Pros: "You did not have a category for these persons"
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "The food and service was great!"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Cons: "There was no entertainment on this flight."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Pros: "Everything"
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Don't you know this information already?"
Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Cons: "Seat confort is bad, specially for tall travelers."
Cons: ":)"
Pros: "Everything was perfect."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Cons: "Price is OK"
Cons: "Everything is perfect Thanks"
Pros: "Crew was polite and welcoming. Seats were good"
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "No tanta supervisión en el peso de maletas."
Cons: "N/a"
Pros: "*Food/Beverages provided *Movie/Show selection"
Cons: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Pros: "Nothing."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "On time"
Cons: "They charge for luggage"
Cons: "My luggage was ripped with a box cutter or blade."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Pros: "Everything"
Cons: "Servíces"
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Cons: "Did I have to pay for my baggage"
Cons: "Everything!!!! Í Will never fly with you again"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Pros: "On time and comfortable."
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Pros: "Everything was perfect"
Cons: "None"
Cons: "Had trouble getting movies in English"
Pros: "Movies snacks coke very friendly"
Cons: "The reservation people at Aeromexico messed up my flight and kept trying to sell me more flights instead of resolving the issue."
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Pros: "Loved the movie selections."
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Cons: "The crew was so unpolite they did not let me board because apparently i was late and instead of helping me connect with another flight they told me they could not do anything...the crew at the checking was so rude...i missed my flight I will never use this airline again Delta was much better"
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "We've been flying with Aeromexico most of the time because of their customer service. They're professional, and with a smile. We'd never experience any issues or delays. We also appreciate the fact that we get food which is something you don't get with other airlines."
Pros: "Service and drinks"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Pros: "Punctuality!"
Pros: "The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare."
Cons: "Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5."
Cons: "Flight were delayed abnd canceled"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "Good good, seats comfortable, good entertainment options"
Cons: "Reclining seats meant cramped leg room"
Cons: "Log delays"
Pros: "Customer service in London extremely helpful"
Cons: "Left our bags in London"
Pros: "crew was great, food was very good"
Cons: "entertainment bit old, too many Indian movies"
Pros: "Quick boarding, very nice crew. Helpful with infant. Lots of snacks good food."
Cons: "Missed flight due to incompetence"
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Pros: "The crew were great"
Cons: "The meal served left much to be desired."
Cons: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"
Pros: "Excellent service all around. Would definitely fly Iberia again"
Cons: "Flight connection in Chicago for flight to Austin was missed. Had to stay the night in Chicago instead of getting home to Austin that day."
Pros: "Very good"
Cons: "The food"
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Cons: "My baggage was lost. This is ridiculous."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Cons: "Older plane with small display for entertainment"
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "See above"
Cons: "See above"
Cons: "Ruse at check in"
Pros: "Individual tv stations, great customer service."
Cons: "Not a big snack before we landed."
Cons: "1. Allowed us to book connection but time is limited. You need 5 hours layover to get to gates in London, every gates seem to be requiring to ride a bus. 2. We missed our connection and booked us to the next flight, waited 5 hours. 3. We were assigned to row 54, headache the whole trip, almost throw up at the end. 4. my daughter almost didn't eat because apparently only have chicken curry. My daughter is vegetarian."
Pros: "Great movie options. Numerous offers of water and juice. Friendly crew."
Pros: "Great service!"
Pros: "We had a ton of extra leg room"
Pros: "Nice staff, easy to board."
Pros: "The staff were prompt is serving food and drinks, good selection of movies on board."
Cons: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."
Cons: "See above"
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Cons: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Pros: "That we did not fly British Airways."
Pros: "Same as before. But I flew with Iberia."
Cons: "The seats in standard economy were the worst/most uncomfortable seats I've ever sat in on an international flight."
Pros: "Everything worked as it should. A lot of people on board. Excellent food and service. Uneventful travel, which is what you want!"
Cons: "Could not check in advance. At least this was not clear to me from the email notification."
Pros: "I'm alive and i eventually arrived at my final destination."
Cons: "50 characters is too few. the check in crew made me miss my flight."
Cons: "Is way below par when compared to emirates or any other international airlines"
Pros: "I go good service in London with the assist. I liked my seat. All the crew were very helpful. Seat was okay and my travel companions were okay also. The flight was late on arrival in Chicago. But they had wheel chair assist and a nice girl Veronica that stayed with me until I got the shuttle to the Reniassance Hotel in Chicago. Great room and comfortable. Nice to have the dinner and breakfast coupons. I got assist to the airport in the van and help boarding my plane to El Paso. I give British Air ways an excellent star."
Cons: "Just the overnight but British Airways made it fine."
Pros: "Great crew. Decent food"
Pros: "Good beverage and food service."
Cons: "The movies could not be started on demand but only on schedule and could not be paused and restarted"
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
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