Daily cleaning, installation of cabin HEPA filters
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 33h 21m
The cheapest ticket to Washington from Qingdao found in the last 72 hours was $664 one-way, and $527 round-trip. The most popular route is from Qingdao to Seattle, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $664.
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Scores according to KAYAK customer reviews
Cons: "On time and comfortable"
Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"
Cons: "Food and entertainment could better"
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Pros: "Crew were very hospitable"
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Pros: "Pretty much everything"
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Pros: "Good service"
Cons: "baggage was broken."
Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "The crew was nice."
Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Pros: "The staff is very nice."
Cons: "The exonomy seats."
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Cons: "nothing everything was awesome hope I fly ana again sometime ."
Pros: "Incredible service"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "There was a delay"
Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Pros: "on time, great service on flight"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "Excellent service"
Cons: "Movie choice is very limited."
Pros: "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Cons: "On time flight"
Cons: "The wrap didn't taste too well."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Cons: "Cramped seating for premium Econ"
Cons: "Seat wouldn't redline."
Pros: "Great flight attendants and very clean"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Cons: "horrible boarding management in SJC."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "Dish TV"
Cons: "Pilots were coming from an international flight that was delayed. They then landed at the absolute opposite end of the airport AND had to clear customs. When we boarded they said the pilots had landed. 60 minutes later they arrived, 30 minutes after that we took off. Missed connecting flight in Seattle. Poor communication during delay."
Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "Left on time, got in early, super easy flight. Baggage was quick."
Cons: "My flight from anchorage was delayed over an hour so I miss my connecting flight and had to stay over night in the Seattle airport..."
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "The crew were excellent. Kept us updated throughout a long delay."
Cons: "We should have reached our destination at 7:40PM. We finally arrived about 9:50pm. We were held at the gate for about two hours while a mechanical issue was solved. The plane was not equipped with WiFi/internet and the entertainment was poor. Expected better from Delta."
Pros: "staff was friendly"
Pros: "This was my shortest flight for the day, just over 2 hours and it was a bigger plane, had monitors in the seat backs, served drinks and snack."
Cons: "I think entertainment should be free. There should be a charge for wifi, because people can survive without their computer/phone for a few hours. But, if you have already put the monitors on the plane, how much extra money per year would airlines lose by offering a free movie...?"
Pros: "the attendant in first class was fantastic."
Cons: "Poor service. Will never fly with Delta again."
Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."
Cons: "We finally got toward the runway then had to sit there for about 25 minutes because there was a technical error."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "On time, and great fare"
Pros: "The staff was very nice, seats were comfortable and entertainment was nice."
Cons: "Plane was delayed, causing us to miss our connection, but our connection was also delayed so it worked out. Wifi is also quite pricey."
Pros: "The space on the flight"
Cons: "The connecting flight I had to Seattle had a 30min layover, and was practically gated on the opposite side of the airport in SLC. I had to run in order to make the last-minute boarding. Kind of a cutting it close, but I made it none the less"
Cons: "Movie Application did not work. Did not have a tablet."
Cons: "Flight was extremely delayed due to missing flight attendants"
Cons: "I never got there . They changed my flights"
Cons: "Flight delayed and turbulence."
Cons: "Delayed due to weather that actually apparently wasn't that bad. Sat on the Tarmac for over an hour. When we finally got in the air I asked for water and she said they were running low and she would come back later. She never came back. Had to buy my own hotel room and their "discounted" rate was a room for over a hundred dollars. I had to call the number 6 times because i kept getting disconnected. Then waited on hold for 15 minute before I got anyone."
Pros: "Electricity plug at my seat"
Cons: "Crew was late getting to gate so that delayed boarding"
Pros: "Price was really good. The information on App to find the location reminding the trip ... is fine too."
Cons: "Food and seat were not that much fine."
Cons: "Thank you so much really was the best price I got"
Cons: "The crew is very nice and my Premium economy seat was great."
Pros: "Crew excellent."
Cons: "Seats super small."
Cons: "The worse airport of my 22 years experience. Almost everyone there have no english. Unprofessional and kind of disrespectful. The worse of all is too many documents processing. Taking atleast 15 minutes to be cleared just 1. 1h 45 minutes to finish everything. Wuhan haha next time free flight i will not bother. Ohh 1 more thing. They use the Communist system in the international airport"
Pros: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Pros: "The food was ok I wish there was more western choices on the menu and sandwiches for snacks in between meals"
Cons: "The gates between arrival and departure terminals are so far apart that if you have a short layerover and your plane is running late you might miss your connecting flight"
Pros: "It got me to my destination Flight attendants were pleasant"
Cons: "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "The English-speaking entertainment options were excellent. The side compartment by the window seat was very convenient. Staff passed around water during the extended grounded period before take off due to how uncomfortable it was."
Cons: "Poor air circulation while grounded with a more than 30 minute delay, so it was uncomfortably hot. It took me FOUR times asking for more airsickness bags, and when you are not feeling well, this is NOT acceptable."
Cons: "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."
Pros: "The multiple bathrooms"
Cons: "The food"
Cons: "Seats dont recline"
Pros: "China Southern is just a good solid team their people are nice and the planes are clean and proper."
Cons: "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
Cons: "No entertainment"
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"
Pros: "Friendly crew."
Cons: "Food was mediocre."
Cons: "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
Pros: "Movie selections are good. One screen per seat. Have USB to charge your device."
Cons: "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
Cons: "Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc."
Pros: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Cons: "Flight was delayed. Had to purchase headphones."
Pros: "Fast. Efficient. Lots of yummy snacks on board"
Cons: "Not allowed to use cell phone or open shades"
Cons: "The Tv did not work, food very bad."
Pros: "Service food attendants wonderful"
Cons: "It was long"
Pros: "The free gift bag of food given out after 3 hours of delay."
Cons: "Flight was delayed 5 1/2 hours. Bags were delayed upon arrival."
Cons: "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Pros: "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
Cons: "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "overall good. Attendants nice."
Cons: "Just to many stops."
Pros: "Nice crew On time Lots of movies"
Cons: "Reclining seats Seats should not recline in economy"
Pros: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Cons: "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
Pros: "Our first flight was canceled. After 6 or 7 phone calls and several emails to China Southern support we were rebooted on China Eastern only they messed up our new reservations by swapping our passport numbers. Spent the whole day sorting it out, but made our flight. On the way back, the flight left an hour late and when we landed nobody was allowed to disembark. After two hours without any information in English (once we landed the flight attendants stopped translating announcements) we were allowed to get off the plane without any explaination. During that time my wife and I paged the crew more than a dozen times and nobody ever came to see what was going on. We will avoid China Southern in the future."
Cons: "Service was terrible. Food isn't great. No entertainment."
Pros: "Our flight was great. Seating was spacious. The crew was very attentive and friendly. The food was actually good. When our return flight arrived late in Guangzhou because of a delay there was an attendant to greet us and made sure we made it to our connecting flight. Would definitely use this airline again."
Pros: "new planes"
Cons: "my return trip, the whole center ailse had no entertainmrnt center facilities... even overhead lights. steeardess, did not allow smartphone even in airplane mode"
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Cons: "Didn't even get to take this flight due to the airline moving departure forward FOUR HOURS and NEVER INFORMING US. Most miserable travel experience I've ever had."
Pros: "The inflight crew was accommodating and friendly. If I were to chose this airline again I would take a shorter layover"
Cons: "I had a 13 hour layover in Guangzhou and was told a voucher was offered for a hotel and a meal. I figured with this layover I could possibly see the city while I waited but a damper was put in those plans. It took me 3 hours to figure out how to acquire the voucher due to not having any assistance from the staff or them not speaking English. The airline basically chose the hotel for me because it would have been another hour wait if I decided to change the hotel. Upon arrival at the hotel I met another passenger that had been in the city for 2 days back and forth to the airport because her connecting flight was late to Guangzhou and the airline had no space on the other flights. The wifi connection at the airport was poor and I was unable to use the food voucher at the time I arrived as it could only be used for breakfast. Their is no wifi offered on flight and the food was okay."
Pros: "I liked the foot rest, pillow, blanket and head rest. The entertainment had a great variety of movies, which I enjoyed."
Cons: "The boarding could've been more organized. I only ate one meal out of the three that were served and the noodles were bland. The TV's should have a brightness option."
Pros: "Great entertianment system from games, to movies. Friendly staff, clean, and on time. Had lots of snacks provided, cup o noodles, sandwhiches, peanuts."
Cons: "the entertianment system did not work the first half of the flight. the snacks were self served, and first come first served. So many people took 2 or more, and some didnt get any, etc."
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Cons: "Lost my checked bag"
Pros: "My father in law passed away had to fly home."
Cons: "Tryed to cancel reservation put on hold for 25 minutes hung up!"
Cons: "Kinda rude flight atendants, poor food and warm beer And no alchoohol,"
Pros: "I appreciated the amount of meals they served. Even on the short 5 hour flight I received an entire meal. Also the variety of tv shows and movies was great. They provide a free hotel room for long layovers in China."
Cons: "No wifi Flight attendants were rude Transfer attendant to hotel was rude Layover hotel was disgusting. Mold in shower, mildew smell, bed was as hard as a rock and dirty. No outlets to charge my phone"
Cons: "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
Pros: "Very efficient check in process."
Cons: "Food service - half a sandwich and a kids juice box. No coffee available. Good thing I caffeinated up in the airport. I think they can do better."
Cons: "United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture."
Pros: "Team worked well together."
Cons: "Could not figure out how to plug in ac for my device. An educational label would help."
Cons: "Flight was already scheduled to get in late--around midnight. Didn't get in until ~2 am."
Pros: "I would suggest upgrading to a bigger seat for this 4.5 hour flight."
Cons: "Cramped seats"
Pros: "The crew was very nice...excellent choices in entertainment...and I appreciate the perk of Preferred Boarding in group 2."
Cons: "We had to deplane 2X for maintenance issues. It was frustrating because it caused a 3-hour delay...however, we do appreciate the safety aspect and would rather be safe than sorry. You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "it was very comfortable"
Cons: "No room in the seating, nor in the overhead."
Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."
Pros: "I would like to have a movie for free"
Pros: "The seats were perfect, a lot of leg room. Comfortable side pillows on the seats"
Cons: "All the rest including the absence of food"
Cons: "Boarding was a mess, another oversold United flight. I was forced to gate check my carry-on by the time my group boarded, though there was plenty of overhead space once I was on the plane."
Pros: "Crew helped make the best out of out nearly 2 hour weather delayed flight."
Cons: "SFO to SEA is always prone to weather delays. Wish United would fly more from SJC."
Pros: "Lining up in groups"
Pros: "Large plane very comfortable"
Pros: "The check in was very easy. The staff was friendly."
Pros: "Though a little expensive the snack boxes had a good selection of items."
Cons: "There were no complementary movies or tv shows or even music."
Pros: "Nice big plane and great staff"
Cons: "45 minute delay"
Pros: "Crew was a little more enthusiastic. There was wifi on the flight. I fell asleep for half of the ride, so we had a smooth ride for the most part."
Cons: "Asian style snacks need a little help. I was assigned to a middle seat again and my back started aching from the seats. Just little things though."
Pros: "I just missed my flight by a few minutes. The crew was very helpful for booking me in the next flight."
Cons: "No entertainment at all."
Pros: "The crew was very helpful. United took care of my hotel when mechanical issues caused a missed connection. I really appreciate them taking care of that."
Cons: "Mechanical problems resulted in a 3 hr delay. When I inquired about Overnight accommodations, the flights delay had been incorrectly listed as a weather delay... I worry it might be common practice to incorrectly list the cause of delay to improve their stats. This could also cause a problem for people on the landing side when they need accommodations... luckily, a CSR got to the bottom of the discreptancy for me."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Cons: "I was seated next to a morbidly obese man that smelled of feces so bad people many seats away had to cover their noses, overflowed his seat, taking up half of mine, and was watching disgusting pornography on his phone for half the flight, not that I was looking, but it was a bit hard to not notice, he wasn't trying to hide it. The power outlet under my seat did not work, so my phone died, and my armrest(left) was missing it's headphone jack so I couldn't use the in-flight entertainment, not that it would have mattered anyway, the fat man beside me was so huge, his fat covered my armrest so I had no access to the remote. The guy on my right, in the window seat, while not fat, wasn't small either and hogged two armrests, leaving me with none. I had to hold my seatback with my left hand the entire flight because there was nowhere to put my left arm without either holding it straight out in front of me, or laying them on the fat mans stomach which was folded over the armrest to my left. At one point I called a flight attendant and asked if they had any kind of a pillow or something to help my situation because the position I was forced to sit in was horribly uncomfortable and did not support my back, she looked at me confused, said they have nothing like that, and immediately vanished without any suggestion of a seat change or anything, just confused stare and then bolted away. All in all a pretty traumatizing experience, worst flight of my life."
Pros: "The crew and staff were patient with so many situations out of their control. The Huston maintenance are on top of their game."
Cons: "1st plane was taken out of commission because there were loose/missing rivets from panels 2nd plane was taken out of commission because hot air was was coming through the vents and causing sensors to go off 3rd plane was taken put of commission because there was issues with cabin pressure. 4th plane had a row of oxygen masks down. The flight was delayed until a tech could come in and service it. The flight was further delayed because there was a missing receptacle in one of the lavatories."
Cons: "Flight was super delayed. Missed our connecting flight. Ruined my plans and trip"
Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"
Pros: "The seating was way to tight, the leg room cramped absolutely most uncomfortable. It was over booked and people were left behind. It was also very bumpy ( I know not your fault) so therefore seatbelt lights were on for most of the flight"
Cons: "Most everything"
Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"
Cons: "The airplane was dirty. There was stuff on the window, the tray table. I get you run a tight schedule but if I didn't have Purell and a Kleenex I would have been really disgusted with the food and coffee or pop splatters all over the window and tray table."
Cons: "All my flights were delayed due to weather in airports that were not a part of either my destination or point of origin. Not a single United employee apologized. There was no one to talk to on the 800 number, no one in the airport. No offers for any sort of vouchers or compensation was offered. The United website did my give accurate updates for when the flights would be rescheduled and there were two representatives in the airport to handle several hundred customers. When I finally did get on a flight, the flight attendants pushes the beverage cart right past my seat without offering anything. I asked one of them if I could have a cup of water and her reply was a very curt 'no'. Rude flight attendants on top of everything else? And the final straw came when a mechanical error delayed my flight home and I missed my ride from the airport and had to pay for an expensive cab ride. The airline representative I spoke to once we landed told me "you should be grateful you even got home. I don't care if you have to spend money on a can, you look like you can afford it." There are no words for how absolutely unacceptable your employees behaved, and how unaccountable and disorganized your airline is. I don't care if it costs me hundreds of dollars more, I will NEVER give your company another dollar."
Cons: "Everything. United is the worst everytime. I will never fly them again!!"
Pros: "The ticket agent boarded military service men and women with priority. For the delayed flight, free in-flight entertainment and wifi was offered."
Cons: "The flight was delayed taking off two hours. Once boarded we sat for an additional amount of time. The flight attendant offered the option for those that wanted to deplane at some point and when asked how much longer we would be sitting she said it was another 30 minutes waiting on 15 people."
Cons: "See above."
Pros: "Seats are small and cramped."
Pros: "Had a lot of leg room"
Cons: "I wasn't assigned a seat and the line to talk to the agents was long with only one guy and the he didn't help anyone til it was almost time to board. Probably one of the most stressful flights"
Pros: "Was in first class and food was good however I don't think the crew knew when to set the alcohol off to a few people"
Cons: "What I didn't like about the first class was the fact of the crew gave out a little bit too much alcohol to a few people and at which point they became belligerent and bumping into people and Isles just a little to satisfied with that and would hope that would change in future"
Cons: "Man at security made me check my bag even though it fit in the test structure. My suitcase handle was then ripped off and the fabric was ripped when I picked up at baggage claim. Additionally, another person on my flight had the same first and last name as me and we had been assigned the same seats. Luckily there was another seat but it was obviously a bit mistake on uniteds part. I really dislike united. Their employees are stressed, rude, and entitled. There's no need to say things like "hurry up" or make people check bags when they don't need to...I used to fly United a lot but I will now make every effort to not fly this airline again."
Cons: "Router tracker"
Pros: "Flight was excellent."
Cons: "Same as above. In the future I will be bringing my own snacks."
Pros: "I liked the distance between my seat the seat in front of me. Hands down, this is one of the most spacious planes to fly on in economy class. I also appreciated the attendant giving me the entire can of club soda rather than pouring it over ice. Staff was communicative, and the pilot provided us periodic updates on our speedy progress and early arrival. Cleanliness of the plane was also well appreciated. Even the bathroom towards the end of the flight was in satisfactory condition. Above all, I loved that there wasn't a television in my face the entire flight. Nice to have a break from seeing screens."
Cons: "There were signs on our tray tables indicating that charging stations were under our seats. They weren't working. Although the flight attendant came on the intercom with the pilot stating the charging happened in a wave around the cabin, this was a lie. Both my neighbors in my row had devices plugged in the entire 5+ hour flight and they didn't charge a bit. It's disappointing that a small half ounce bag of peanuts is too much of an expense for the airline nowadays. Given the amount of time in the air, I believe a full meal provided by the airline would have been closer to meeting basic needs of your average metabolism. United fell far from expectations on this aspect."
Cons: "I had a carry on but they said the over head compartments were too full. So they grabbed the bag from as I was boarding. They then lost my bag. Now United is refusing to send my bag even though it has been found by the airport lost and found police in a city that was not my destination."
Pros: "Overall flight N/A good"
Pros: "It was a modern plane"
Cons: "Very cramped. No snacks. Food cost money. Tv cost most. I'm a skinny person and I had very little room to be comfortable. I enjoying flying but this flight was very uncomfortable"
Cons: "While the tv on the plane is something that I could see people enjoying, the controls are located right where an arm rest is resulting in flipping channels changing contrast and all other things I had no idea what was going on, as nobody passed that information."
Pros: "Crew was great. Plane was clean. Pilots provided rapid updates"
Cons: "Waiting to leave because of engine problems"
Pros: "There was a really awesome guy flight attendant working this flight. I liked his personality. He actually talked to people."
Cons: "We never heard the reason for the delay, which I thought was odd because it was 30+ minutes of wondering what was going on. This flight had wi-fi, but I couldn't figure out how to log on, so I didn't use it."
Airlines flying from Qingdao to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights