Daily cleaning, installation of cabin HEPA filters
American Airlines has waived its change and cancellation fees on flights from Quintana Roo to Arizona. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Very orderly."
Pros: "The check-in agent was very nice and patient"
Cons: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "The crew was really nice."
Cons: "The boarding was really crowded and didnt seem organized."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Cons: "Everything was great"
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Pros: "Close to on time"
Cons: "No peanuts! Why can't they be an option? 4 hour flight and all we get is snacks? pretty cheap!"
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight."
Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "Row to myself"
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Pros: "service excellent,staff excellent."
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "The signage for flight gates should be more timely. Some flight gates were not posted until minutes before scheduled departure times."
Pros: "Everything but the screaming babies was great."
Cons: "3 hr delay...."
Cons: "They don’t give proper time for transit and unorganized airlines."
Pros: "Crew moved me and luggae to dry seat in front of plane."
Cons: "Cabin leakwd water on takeoff, soaking me! Condensation that affected many people."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Pros: "The soft seats & movie"
Cons: "We sat at the gate for a long time (aside from the line of planes), we were sitting at the gate with little communication from the captain or crew. We ended up leaving an HOUR after our scheduled take off time, causing us to have to run to make our connecting flight."
Pros: "Sales rep understanding"
Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"
Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Pros: "The crew"
Cons: "The front desk staff"
Pros: "Personal at the check in desks were very nice and helpful. Seats in the air craft were comfortable. Flight AM to JFK was great! I had 3 seats blankets and pillows to my self."
Cons: "That there was nothing ales but peanuts for a snack. I don't like peanuts. I understand that it was a 2hr flight, but I was tired and would of loved a blanket and they didn't have any. Flight AM to JFK again only one choice for breackfast, so I tried it, eggs w string beans and black beans. Did not like!!"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Cons: "The flight attendent gave my seat away and placed me in a seat where the tv was broke. The. Later I was ignored when I tried to ask for water."
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Cons: "Transferring in Cancun is a terrible experience."
Cons: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."
Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
Cons: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Pros: "Good service."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "Plane didn't have entertainment screen"
Pros: "Different movie options"
Cons: "- Flight was late. They are always late. - At arrival in Cancun, the purser's announcement contains wrong local time. They announce 11:20 pm instead of 10:20 pm. Is it not supposed that they must inform correctly this important details?"
Pros: "Good flight, love frontier"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Pros: "Was late but the time was made up in the flight. Was quick and fine."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Pros: "I liked the cheap ticket price."
Cons: "I felt a bit nickle and dimed with having to purchase water on the flight and being charge for bags, even "carry ons". I also couldn't believe that the seats didn't recline AT ALL?!"
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."
Pros: "The flight was very smooth, the landing was even smoother. The best part was it was almost 45 minutes shorter than expected!"
Cons: "Did not like the seats. No adjustments at all. Felt like sitting in a narrow lawn chair. I think my smartphone is bigger than the fold Down tray tables that are now used."
Pros: "The flight attendants were really nice actually. Much nicer than flight attendants on us airways /American Airlines . During flight water was offered . Other drinks were available for purchase"
Cons: "Seats don't recline whatsoever , but felt like there's more space between the seats than on other airlines' planes. But I only paid 99$ from cancun to Philadelphia direct flight ... So no complaints , really :)"
Pros: "safe, on time"
Cons: "luggage and seat fees"
Pros: "The first price."
Cons: "The second, third, and fourth expense. Seat charge, bag charge, snack charge. and I still have a return flight to make. I wish I'd paid $250 to AA and gotten a better departure time and not had all the after charges to boot. Seriously, charge me for a carry on? I'll stick with American."
Pros: "The flight attendants were helpful and personable."
Cons: "After paying the already inflated baggage fee online, they claimed I hadn't paid and made me do it again at an even higher rate. Also, the seats are hard and uncomfortable. No drinks or snacks available unless you are willing to shell out money and pay three times as much as you normally would for those items."
Cons: "1. You can't use electronic boarding passes, which I didn't know until I had made it through the security line in a huge airport. They sent me back to the frontier gate, but by then I made missed my flight. 2. They charged me $100 for a new flight 3. The seats were like rocks 4. They charge for sodas and carry on bags I think one of my fellow passengers said it best when someone asked him what he was doing after the flight, "Trying to regain the dignity this airline has stolen from me""
Cons: "The customer service from Frontier was atrocious! Avoid at All Cost!"
Pros: "Absolutely the worst airline I have ever been on! You buy the ticket under the assumption you got a great deal. What they do not not tell you is that when you purchase an economy ticket, which everyone buys except first class you have to pay for carry on. Your first checked in bag costs $40, any bag after that is $45. So my carry on bag cost $45! Between my husband and I we spent a total of $170 on luggage for two checked bags and two carry ons. So if you are bringing any luggage with you, go on a different airline, you will save money by the end of the day. Also, all drinks and food are for purchase."
Cons: "Angry staff, uncomfortable seating, and the poor scheduling updates."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I had a pretty unpleasant experience with Frontier on 12/21/15. Rain in San Francisco caused flight delays. Go figure. Frontier kept us waiting for six hours then cancelled the flight. They were rude; they didn't help their customers, including families with kids, get on other airlines; said they would try to getpeople out of SFO in the next couple days! When I realized I would not get to the wedding I was trying to attend, they siad they wouldn't refund my money' When I insistedon a refund they then said there would be a $19.99 cancellation fee. Eventually, they agreed on a refund. Pretty poor way to run a business. On the other hand, when I needed to cancel my Enterprise car rental, I was able to do it in less than two minutes over the phone - no hassle."
Pros: "The crew was fine."
Cons: "It is incredibly dishonest to not include the 40$ fee to carry on any bag, and 13-20$ fee to choose a seat, bringing up a 60$ per flight leg additional cost. That means roundtrip tickets can easily be 100$ more expensive than listed, making other, more reputable airlines actually cheaper. Not to mention they do not take electronic tickets like every other airline, and when the flight was delayed, I went to have my ticket printed and no one was staffing the desk and no automated kiosks were available. I managed to flag someone down and they wanted to refuse to print me one because "my flight was listed as earlier" despite me being emailed by them that the flight was delayed. I eventually got to my destination, but I will never book a flight with them again. Let's not even mention charging for water, the plastic seats on the plane, etc. Terrible airline."
Pros: "I only buy Frontier for the price."
Cons: "The seats are horrible,awful, cramped & dont recline. Hard, too close,painful, no tray table room. UGH! Im still in pain."
Pros: "Very smooth landings"
Cons: "No seat reclines You have to pay for each seat. Not the flight amount but you have to pay for a seat! Not a single thing is include. Not even a bag of peanuts"
Pros: "I got where I wanted to go for a reasonable price."
Cons: "I did not calculate for the extra fee for a carry-on. I'm always disappointed when I don't get a complementary beverage and snack. Sad but worth the savings."
Pros: "Nothing... Charging for baggage overshadowed everything I canceled the return and Booked on southwest. This is an dishonest, tricky, unethical company."
Pros: "Very efficient and friendly crew."
Cons: "Flight delayed."
Cons: "$45 for carry on!!!!!!!!!!! We had no idea. No where did Kayak let us know that there would be extra charges for carry on. Never will use Frontier again, if possible."
Pros: "The smooth flight"
Pros: "paid for exit row - was very comfortable"
Cons: "Was surprised that it cost to bring even a carry-on item - also, that soda had a charge. Should have been clearer when the cost of the flight was identified, in particular the carry-on charge."
Cons: "Call me 778-858-5555"
Pros: "Staff was friendly, aircraft was comfortable, there was no line at check-in desk."
Cons: "Baggage policies are very expensive and inconsistent with other airlines."
Pros: "Friendly staff"
Cons: "Hidden costs, uncomfortable seats, little space. Not worth the cheap tickets when you then have to pay for a seat and high prices for baggage. It comes out the same as other airlines."
Pros: "Not much"
Cons: "I did not like the carry on fees of $45 per bag. Flight 1365 had some rude stewardess who in my opinion has something against Asian people. The plane landed in the wrong terminal. Taxi'ing took a long time. the seats aren't adjustable ."
Pros: "Would liked to have known I was going to have to pay for my carry on bag prior to purchase to fully understand the costs"
Cons: "The crew was very gossipy and not as professional per other experiences flying"
Pros: "The flight itself was okay, except there was a 1.99 charge for a can of soda. But what really made the trip miserable for me is that I was charged 60 dollars at the gate to carry on my small bag which would not fit under my seat but did fit in the overhead space. Nowhere that I saw when I bought this ticket did I see on the website that I would be charged for carry-on luggage. When I got my boarding pass, the guy asked if I wanted to check my bag and I said I would carry it on. We agreed the size was okay. He did not mention to me at that counter when I was getting a boarding pass and we were talking about the bag that there would be a carry on charge. I didn't learn about it until I was at the gate and couldn't do anything about it. If I had been told at the counter, it would have only been 45 dollars and 30 to check it which I would have done. On the plane - thinking about it - I realized he must have been told by the company not to mention the charge so that I would have to pay SIXTY DOLLARS to carry my bag on and the company would get maximum amount of money from me.. That is a complete scam and I feel really ripped off. Because of that experience, I WILL NEVER FLY FRONTIER AGAIN! and I am telling all my friends to stay away from Frontier as well."
Pros: "It was only 15 minutes late. Security and check in were easy to navigate"
Cons: "it was late and we missed the shuttle in Phoeniz"
Cons: "Small crowded seats with very little padding."
Cons: "Last minute gate change required going through security twice snd 1 hour late departure."
Pros: "Crew was fine. Plane seemed safe and pretty clean. Already knew about the extra baggage charges and such, and this was still cheaper, which is why I went with it. But even that didn't prepare me for the extreme either incompetence or unpreparedness."
Cons: "If I'd already known about this, I could have kept my rental for a few more hours. Instead, I dropped off my rental early and showed up to the airport a couple of extra hours early so that I could just relax, eat, and read a book. As it turns out...these idiots aren't capable of checking bags for more than one flight at a time. So the bags I was going to check? I had to not only lug them around the airport for an extra 2 or 3 hours (since I couldn't go elsewhere after dropping off my rental car), but I also got delayed at the TSA checkpoint, because I wasn't considering the souvenir sodas and such that I had PLANNED TO CHECK and therefore shouldn't have been a problem for me. So yeah, I had to take my stuff over to the side and go through it and have my stuff thrown away and lose half of my "relaxation" time, all because Frontier is only able to handle one flight per 3 hours (and yes, they did tell me to come back in AT LEAST 2 HOURS, which was less than 2 hours before my flight, to actually check my bags). What a waste of time, money, energy, and trust. NEVER AGAIN."
Pros: "The crew did thier job."
Cons: "I didnt like standing in line 45 minutes waiting for someone to check my bags. I didn"t like having to pay$110.00 to take my bags with me. I didn't like having to pay for a seat after I bought the flight. I felt like I got nickeled and dimed for a flight that was skupposed to only be $167.00 and cost me over $300.00"
Pros: "Checking in and the like was all fine. I was pleasantly surprised that the flight from San Francisco to Phoenix was only 1.5 hours, when frequent travelers of this route said that it usually takes 2 hours. Pilot was great. Ordered snacks and drinks. Pleasantly surprised that the Chex Mix was a sizable bag and not an air-filled handful of snacks. Free newspapers at the entrance of the flight was GREAT!"
Cons: "Pretty sure our two middle-aged flight attendants were NOT sober. The first clue came when they were doing the safety demo and something seemed off. Later when they were coming around with drinks it was obvious to me that they had been drinking. Hey, don't get me wrong, I ordered a drink on the plane too! But, they were so slow with service, being overly chatty and smart-assy with everyone they talked to. I'm all for having fun, but these women went a little overboard and were slow to serve, and sassy where it was unwarranted. I was traveling with 2 other friends, we were all seated separately, and when we met up after landing, they said the same thing. Two jeers for the staff, I've never seen this before. I will say that I flew the same airline home and the staff there was wonderful, and sober as far as I could tell."
Pros: "My return flight from Houston to SFO was scheduled to depart at 2:50 pm. I showed up at noon to check in, and had to wait an hour for Frontier personnel to show up to man the check-in desk. Two of the three automated kiosks were out of order, as well."
Pros: "Frontier is cheap as hell. They charge you for baggage but aren't as bad as Ryanair. If you check in online and pack a reasonable amount of toiletries and a laptop into a travel bag, you can expect a travel experience that is superior to Greyhound for the same or less. Don't compare them to first class on Emirates, that would be unfair. Compared to Greyhound or Ryanair, it was a superior travel experience."
Cons: "Small in flight tray tables unable to hold a laptop. No biggie."
Pros: "Price is the best deal in the market, unbeatable! Great crew’s service! Comfortable seats!"
Cons: "Weight limit on checked lugagge is 40 lbs. compared to 50 lbs in most airlines."
Cons: "I need you to confirm me whether I purchased a round trip or a one-way. When I got to the spirit counter in Cancun, the staff lady told me she could not find my name, number or anything that would let her know that I had bought a return flight to Atlanta on spirit airlines. I don't see how I could have made that mistake so please tell me if I did purchase a round trip ticket. To make a long story short, I had to purchase a new ticket on another airline in order to get home to Atlanta last night. Please communicate with me as soon as possible and clarify this mess. My email is firstname.lastname@example.org and phone is 662-352-1682. Thanks"
Pros: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Cons: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Cons: "no communication when 2 men taken off plane causing delays. no one to direct us to next flight. door of connecting flight shut in our faces (10 of us going on to Newark) and then plane sat at gate for 15 more minutes. discount coupon offered to spend the night costing more than other hotels in area. no transportation provided to hotels. no food or water provided. Spirit ticketing agents disappeared and left for the day leaving hundreds of us seeking rebooking and help. given a card to rebook "Online" but I'm 75 and don't own a smartphone, therefore not an option for us. waited in line 3 HOURS to get rebooked!!!!!.."
Cons: "Flight cost less then a hundred dollars but our luggage cost over $220??? I get the pay for what you use, but $55 per carry on and $50 for luggage and only up to 40 pounds where other airlines are 50 pounds. Would not fly with this carrier again, JetBlue or SW are much better options in this market."
Pros: "Plane has more leg room than most other airlines."
Cons: "General ticket prices are so cheap because the airline doesn't openly broadcast their policy about carry on and checked bag fees. These are more expensive than any other airline I've flown with. I've never heard of an airline charge for carry on baggage which was very disappointing to say the least. This flight was a basic "no frills" trip, meaning that you get the bare minimum snacks, with a tiny seatback tray that isn't even big enough to hold an iPad. Won't be flying with Spirit Airlines again."
Pros: "The on board service was statisfactory and curious."
Cons: "For me the seats were too small. I am 6ft3in 200 slim pounds. If i could of gotten an isle seat or emberency door and picked my seat ahead of time even paid more for it would of helped. Getting to check in early does not get you a spicific seat. A child can be put in an isle seat whereas an adult can be put at the window seat slighty more cramped."
Cons: "Overpriced bag fees, rude flight attendants, shitty planes."
Cons: "EVERYTHING!! YOU'RE CREW IS THE WORST! TRYING TO SUCK MORE MONEY FROM YOUNG TRAVELERS. I AM NEVER GOING TO FLY WITH YOU AGAIN. AND BE SURE THAT ANY OF OUR FRIENDS, FAMILY AND ANY OTHER PEOPLE WE KNOW WON'T FLY WITH YOU TOO!!!"
Pros: "The flight was great"
Cons: "The fees"
Pros: "Crew members were nice. Quiet landing."
Cons: "Carry on baggage size is smaller than usual which makes checked baggage almost mandatory at a 50 dol per piece rate."
Cons: "They charged $110 for golf clubs and a small suitcase. My flight was going to be on time but the decided to give that plane to the people heading to Vegas because they had been delayed all morning. Spirit told us we would be delayed four hours, then 30 minutes later they said the flight was completely cancelled. I had to go back to the main terminal to pick up my bags and had to go to the Spirit Airlines ticket counter to rebook and get a refund. The line was so long and slow it would have taken hours to talk to someone from Spirit. I called Customer Service and was on hold for 50 minutes before I could finally get refunded. This made me miss the last Spring Training game in AZ! I've been flying for 35 years and this was the worst flying experience in my life!"
Pros: "When they grossly overcharged me on 1 checked bag they did refund the difference."
Cons: "website is very hard to navigate and I am proficient on the computer."
Cons: "The flight was delayed both ways 3 hours. On a 3 day get away we spent 2 of them sitting in the airport. Will never fly spirit again."
Cons: "Let's start with the fact that I got to the front counter and they did they close the flights an hour early. I had to pay $120 to change the flight. Now instead of flying direct to dfw I was routed through Fort Lauderdale. That was the biggest mistake. I come back and check in later that afternoon. The flight to Detroit had mechanical problems. For some reason it was decided that the Detroit passengers would use the Fort Lauderdale plane. And the Fort Lauderdale passengers had no plane. The next 4 hours were spent in long lines with no ability to book a flight on another carrier. Spirit put us on a flight the next morning that was delayed. I got to Fort Lauderdale around 10 am the next morning. I needed to connect to dallas. I was informed that the next flight would be 8 pm at night! Overall this is a cheap airlines with terrible customer service. I would not recommend anyone fly to international destinations with spirit air"
Pros: "Good Stewardesses - good service. I like the Airbus jets."
Cons: "50.00 to check a bag bites."
Pros: "The check in woman was really helpful.. The flight attendeants were friendly . The price of my ticket was great.. No charges for carrey on bag."
Cons: "The seats are tight."
Pros: "The flight was smooth and quick"
Cons: "Nothing bad to say about the flight"
Cons: "We missed the part in booking that you had to pay $100 for a carry on. It would have been cheaper to go with a full service airline. We will never book with Spirit again. Even with low fare airline fees this bag fee was unbelievable."
Cons: "I cancelled the reservation after 10min, but I have been charged for a complete airfare. The company refuses to refund me for the full fare. The company offered me an alternative of flying with them and get a refund of 70 something $ within 60 days. That can not be done! BTW, in all other airline companies you can get a full refund if the deal was cancelled within 24H from when the reservation was done. I am very frustrated."
Cons: "No more to be said."
Pros: "Flight was good."
Cons: "I did not like the extremely high bag prices and seat prices - outrageous. I have always assumed that when you buy a ticket it entitles you to a seat on the plane. I guess not any more. I had to pay $14 each way. That is just wrong!!! There were a few free seats, but very few and they were taken.. This airline brags about their low ticket prices. They are much higher when you add all the other charges in. I will not travel on this airline again. It is sad how everything is all about gouging the customer for as much money as they can."
Cons: "I missed that my airfare would not include paying additional for carry on luggage."
Cons: "I paid more in bag fees than for the flight. Fraudulent!"
Pros: "Nothing......the flight was delayed. ...Pilot did make up some time."
Pros: "I was glad to have a $118 round trip fare to Phoenix at peak weekend travel time. Crew was very pleasant and professional. Worked to get move other passengers around on a very fill flight so that I would be seated with my 11 & 12 year old daughters."
Cons: "When they say 'no frills' they mean 'no frills'! They even charge for water! Want a Coke? $3. Bag of pretzels $3 more. Luckily, our flight was only 1 hour 20 minutes long. I'm not sure i could have stood the seat much longer. i am only 5'1" tall and 120 lbs and I was cramped. I have no idea how a regular sized human would cram themselves into one of these seats."
Pros: "We arrived on time and safely."
Cons: "The check in baggage is now 40 pounds max, carry ons you are charged for, the seats don't lean back, advertising posters were located inside the cabin."
Cons: "We cancelled that flight from Denver to Phoenix. Please advise."
Pros: "Flight out was fiine."
Cons: "Return flight was cancelled due to weather and the soonest flight Spirit could offer was 6 days later. I took the refund and purchased a ticket with a larger carrier for 2x my original return flight cost for 3 days later since Spirit's 6-day solution understandably didn't fit my needs. I assume they couldn't honor my original purchase any better because they are small, have bitten off more than they can handle; leaving thier fliers SOL if anything goes wrong. Offering 6 days as a solution to a single missed day due to weather is unacceptable and entirely irresponsible. The message I got was - don't fly with us unless you have no baggage (because what you save is offset by a few bags) and don't fly with us unless you can deal with getting kicked to the curb for an extended amount of time. Spirit are at the leading edge of poor trends occurring in the airline industry, which will only benefit them and put your experience at risk."
Cons: "Flight was cancelled with no warning and spirit staff did nothing to try and get us on another airline. Haven't gotten a refund yet"
Pros: "My luggage came through undamaged and fairly quickly."
Cons: "No pre-chek. A big front was in front but was not big by any means. The gate changed and we left late due to plowing by our gate."
Cons: "I paid a lot more to fly with spirit. Had to buy everything . Never again!! At least the other airlines have a drink!!!! Seats did not recline and uncomfortable. Also had to pay for a window seat!! Attendants did not even look at me unless I had my credit card out!!! A rip of was all it was. Good luck spirit I'll take my business elsawhere! Be on time for once both my flights were delayed."
Cons: "Extra fees for everything, i.e. food, carry-on baggage. No reclining seats. Tighter spaced seats than other airlines. I didn't know this about Spirit. I will choose a different airline for my next trip."
Cons: "$104.00 for two small bags checked that could have fit in overhead bin. Never fly you again. You suck."
Cons: "Was an hour and a half late and the seats are very uncomfortable. For the 20 bucks or so I'll fly a different airline"
Pros: "Flight attendants were great. Reception persons at the baggage check very friendly."
Cons: "Outrageous baggage check fees. Doesn't support the military. Every other airlines waves baggage check fees for military personal. Spirit doesn't offer military service members that luxury. Plane was also late, no WIFI, and seats didn't recline."
Pros: "Boarding was a breeze. They boarded everyone rather quickly. Everyone was friendly."
Cons: "You have to pay for everything. You have to pay for your seat. You have to pay for snacks and drinks. They did overbook the return flight. You do have to pay for luggage, whether checked or carry-on. You don't have to pay for personal items.The seats are really cramped together."
Cons: "The service was horrible. They were rude. They caused my son to not make his flight and were not accommodating at all! Down right rude! Will NEVER fly Spirit again. Did nothing at all to make our experience better even with problems."
Pros: "No room, great ticket prices but get you with luggage. I feel like this is a scam to get people to fly. Overall....honestly I wouldn't fly Spirit again. Sorry! P. S. And..... You have to pay for your own snacks through Spirit unless you bring your own, so anyone that's going to fly Spirit think twice about it."
Pros: "I thought that the rate is paid was great cause the leg from Dallas to Phoenix is a regular route. I only usually paid about $15.00 more. But my surprise came when I was ready to board. My carry on was a regular sized back pack that weighed 9lbs , Because it was 4inches taller than the carry on sizing box I had to pay $55.00 in order to board my flight. Now keep in mind I only $69.00 dollars for the flight it self. The ticket agent was rude and threatened to charge me $100.00. I would never fly this airline ever again, and I will spread the horrible experience"
Cons: "Many people who were waiting to board other flights shared my feelings of being dooped by this airlines strategy. If you have to wait and charge people ridiculous prices at the boarded point I feel that is being dishonest. I would rather be told all of the fees upfront without surprises at the end."
Cons: "The flight was very delayed because they didn't have a working aircraft for us. The staff was rude and angry and yelling at most passengers the whole time."
Cons: "Delayed flights, wrong gates, wrong carousels for my bag."
Pros: "It was a smoothe flight."
Cons: "Double charged me for baggage and there is no way to talk to a live human on the phone. Website has no 'contact us'. Charging for everything is just wrong. Seats are uncomfortable, seats too close to each other. Will never fly spirit again. Got the same reaction from those around me. Flight from Phoenix to Denver was delayed 40 minutes because someone checked their bag but did not get on the plane."
Pros: "The price and professionalism of the employees!"
Pros: "Onboard the crew was nice, the only saving grace."
Cons: "I knew the seats wouldn't be comfortable and all that jazz, I can deal with that. But I booked flights from Cancun to NYC and Spirit connected me through Ft. Lauderdale. I landed in Florida with 20 MINUTES until the boarding of my connecting flight. I had to get my bag, recheck my bag, go through customs and security again. The Spirit employees were very inconveniently just 'not at a the desk right now' so I was forced to wait around as I panicked about catching my flight. The only reason I made my connection was because it was delayed. I ran onto the plane, barely making it and so stressed out I was shaking. Horrible experience and completely unnecessary."
Pros: "Crew was great. Entire flight went flawlessly. If people are complaining about this airlines its probably because they didn't pay attention to what its all about. Not sure what the big deal is on the seats. I am 6'1" and 235lbs and I was fine sitting in a window seat. Seats have plenty of cusion too."
Cons: "I can't complain about anything. This flight went smooth and we even arrived 10 minutes early."
Cons: "Very disappointed. They misplaced my bag for the entire trip. Central customer service is very difficult to get a hold of (I have yet to get a hold of them) and the front desk staff is unaccountable and incredibly unhelpful. Will not be using Spirit in the future."
Airlines flying from Quintana Roo to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights