All of the overhead monitors at the airport in Cancun said that our flight was delayed a half hour. Because of this, we checked into our gate about 40 minutes before the flight was to depart only to discover that the plane was taxiing out on the runway! We were greeted at the gate with no empathy--told that we were too late & all of the other passengers got there on time & they tried to page us 3 times! We were close by & never heard any pages. The plane left before it's scheduled departure time. We explained that the monitors said it was 1/2 hour delayed & they said, "never believe the monitors." We were treated very coolly by the two agents assisting us. Moral of the story: although the monitors in the US are the most up to date regarding departure/arrival times-- those in Mexico are not to be trusted. We were re-routed & got home hours later than planned!
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
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