Daily cleaning, installation of cabin HEPA filters
Southwest, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Quintana Roo to Denver. Confirm policies on booking site.
Southwest does not allow booking a middle seat on flights from Quintana Roo to Denver.
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Scores according to KAYAK customer reviews
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "Food was terrible and seats are uncomfortable"
Pros: "ON time, friendly, comfortable and there was food."
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Pros: "Super friendly staff, on time, easy check in, and no complaints!!"
Cons: "No complaints!"
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Cons: "the second part departed late ...."
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Delayed more than one hour"
Pros: "Good service."
Pros: "The food, crew, and level of comfort provided"
Pros: "Good legroom"
Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."
Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "Amazing airline ! Great everything."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Cons: "Late and no communication"
Cons: "It would be good to include fruits in the menu"
Pros: "The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out."
Cons: "Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Cons: "Everything. Had to sleep overnight in airport and was late coming home."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Flight was early both ways. Pleasant experience"
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Cons: "Im still in dallas.....very angry"
Pros: "I fly alot! I have never been on a plane that was so shaky from take off. No wind nothing crazy effecting the pilot. It felt like maybe it was his first flight"
Pros: "Airline crew made no attempt to help the passengers on board who had connections flight to leave air craft before other passengers."
Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
Cons: "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."
Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
Pros: "Professional, punctual good flight"
Cons: "Like on domestic flights limited service."
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "Customer service rep was very empathetic."
Cons: "AA canceled my flight three hours before departure, and were unable to provide a reason or rebooking when I called, resulting in me missing a close friend's wedding. Never will be using this airline again."
Pros: "Charlotte AA counter help me reprint boarding pass quickly, thanks! Because my boarding pass lost when throught security scan machine, and security check wait a long time."
Cons: "After 6 delays between 5 PM and 10 PM the flight was cancelled. They wouldn't comp a hotel and left us fending for ourselves. I finally arranged for my family to fly into a different destination 2 hours away from home after mid-night and drove home."
Pros: "The seats next to my husband were empty so my husband and I and the couple in the same row spread out (instead of A-D we used A, C D & F). They were on the second leg from Jamaica and we had a long day flying from Barcelona - it was wonderful to have the extra room."
Cons: "I paid for Business class but check in agent did not give my bags a Priority tag so my bags were last to arrive at baggage claim. Almost missed connection. Flight attendant inattentive to my section of Business class."
Pros: "Small plane so bigger seats and smaller rows which gave maximum comfort."
Cons: "I had to take a later flight so this flight was only a rebooked connection. Delay was super annoying and weather was crappy too."
Cons: "The boarding and social distancing being funny with the process"
Pros: "We made it home safe"
Pros: "On-time departure, smooth flight to Denver, excellent crew."
Cons: "Tiny, crowded seats, no USB ports on aircraft, no free United Wi-Fi at Cancun Airport."
Pros: "Loved the staff. Was a great afternoon flight. Best flight I have been on thus far."
Pros: "Quick boarding, friendly, well done"
Pros: "Crew was very friendly and helpful. Flight was smooth and arrived on time."
Cons: "Not sure how this could even happen but evidently two passengers boarded the plane and were seated when it was realized they were on a plane to Denver not Newark. With all of the security on an international flight, how does this oversight occur? Made me pretty uneasy! Boarding was slightly delayed but they didn't empty the plane and verify carry on items/ luggage weren't left behind."
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Cons: "The crew was rude and often in helpful. This is a continuing trend on United and I will not fly united again"
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Cons: "Had valid tickets bought months ago, but no assigned seats. Only way to make sure I had seats was to upgrade....bush league. Be loyal to the people that plan ahead and purchase tickets on your airline and actually assign seats there and then."
Pros: "Very professional crew"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "Liked the seats with the head cushion that folds in. LIked the tv on the back of every seat. Wish there were some free options though."
Cons: "Boarding should be from back to front. Had 3 services for water. Accepted 3 cups of water from crew. They threw my cup away every time at my request when trash service came around. I did not know more water service was going to take place. SO wasteful! THREE DIFFERENT CUPS!!"
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Cons: "Delayed and got downgraded without refund of difference"
Pros: "Wish kayak would provide some sort of point system to keep me using this app solely and not browsing around ."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "No surprises."
Cons: "In first, the FA said they don't do hot nuts anymore due to budget cuts, and when I stood up to stretch, she told me I had to return to my cabin. It took three tries to get her to understand that I was standing next to my seat. budget cuts? During a time of record profits?"
Pros: "Friendly crew. On time"
Cons: "Unorganized boarding front to back. Boarding should be back to front."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "My mother was injured and their help getting us back was incredible. We are gluten and dairy free and there was only one option if food for us. The drinks are all high fructose corn syrup with artificial ingredients though."
Cons: "Quality of ingredients and brand options are limited to junk corporations like Pepsi Coca Cola. Would like to see more options for organic. Also, the seats suck. The neck rest is over stated and forced my head forward and down with no ability to find comfort. Makes for horrible posture."
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Flight attendant, Annelle, was very attentive and friendly throughout the flight. The other flight attendants were as well"
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "Nice airplane"
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Cons: "Unreliable wifi."
Pros: "The flight was snooze and the flight staff were friendly!"
Pros: "Crew was nice and friendly."
Pros: "The flight attendant finally took care of it after I complained a couple of times."
Cons: "That you changed our seats, and, that there was no room in any of the overhead bins. So, the flight attendant told me that I needed to fight my way through the people coming toward me back up the aisle and check every overhead bin all the way back up to see if there was room for my one suitcase. Others had brought more than one bag up there. Finally they checked my one carry on bag. The ride was also really bumpy, worst that we've ever experienced. But that was due to weather conditions."
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Pros: "Cheap option"
Cons: "Sitting with my new fiance would have been nice."
Pros: "Flight was on time"
Cons: "Paying $50.00 for each checked or carry on bag"
Pros: "We landed in Denver 30 minutes ahead of schedule and I must say that the flight attendants were great at making sure that our needs were met. We will be flying frontier again!"
Pros: "On time"
Cons: "Seats have no padding, do not recline. Arm rests a joke."
Cons: "I did not like paying for checking in a bag and paying for the seat if you check in early."
Cons: "Will never fly frontier again. Poor service, surprise charges, and scary flight. The SEATS DONT EVEN RECLINE! Zero technology, not even FM radio on a four hour flight. American or Virgin is the only way I will fly. I hope they go bankrupt... Absolutely horrendous experience, worst ever on 40 years of flying!"
Cons: "Pay for drink"
Pros: "on time"
Cons: "seats don't recline on frontier. tray table is way too small. Just charge a bit more and skip those extra charges like paying for a seat and for carry on bags. I won't fly Frontier again. Flight to Cancun delayed 1 hr."
Cons: "No internet connectivity. This is an ABSOLUTE deal breaker for me. I MUST have this to be able to work."
Pros: "Times offered"
Cons: "Small seats, no tvs anywhere on the plane and everything costs you. A soda was even $2, hidden fees everywhere, of course with annoying baggage fees and choosing your seat assignments! Will avoid flying to another country on Frontier again. Long flight without any sort of entertainment offered especially for the expense and hassle of baggage fees etc. One flight attendant was rude and snotty."
Pros: "The boarding was quick and well managed, the flight was flawless and The Pilot told us the CoPilot, Bonnie was going to get us in early, we were 40 minutes early, and that included a little maneuvering around some storm clouds. Didn't try the food and missed the entertainment."
Cons: "It took 40 minutes for our baggage to arrive at the carousel."
Pros: "We departed on time and arrived approximately 30 minutes early. Friendly crew and drinks are always available."
Pros: "On time. Good price. Great crew!"
Cons: "My family along with another family flew to Cancun for New Years vacation. The plane leaving from Denver was one hour late, boarding took forever and there was no communication regarding the issues. At least someone could have explained what was going on or why it was running late as to not leave us guessing. Upon our arrival in Cancun, my husband Never received his luggage. We filed a report and waited for it to arrive day after day. My husband spent HOURS of his vacation time trying to track down his luggage with little help. He spent HOURS on hold with Frontier which was also very frustrating to my family and our friends. His mother also made calls to Frontier with the same frustration and with no answers. My husband had medicine in his luggage along with all his clothes, many that were purchased for this trip as we don't travel often. We then had to spend lots of time and at least $800 purchasing new clothes--which was only a few t-shirts and a pair of shorts so he could enjoy the beach and our adventures. I could continue to complain, however, I refuse to waste anymore of my time with Frontier. Unfortunately this has been BY FAR the WORST Customer Service we have ever received. We are not ones to complain and have often given excellent customer service reviews. I am just thankful we made it there and back safely as that became a concern to us as well. I would highly recommend spending your money and time with another airline."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Cons: "the charge for luggage too expensive, I'll never use this airline again."
Pros: "Both flights (to and from) were on-time. The crew was very capable especially the crew on the initial flight as they were confronted with two heavy drinkers one of whom got sick. Their handling of these two was very professional, firm and effective."
Cons: "The increase of $10.00 (from $25.00 to $35.00) for my checked-in bag from my initial flight one week ago to my returning flight. There was no prior information of this increase."
Pros: "On time service."
Pros: "Cheaper fare and on time."
Cons: "$30.00 for luggage-check. No reclining seats No entertainment No food."
Pros: "Service was good on a clean plane. Once airborne, it was a pleasant ride."
Cons: "Aircraft was late inbound and 50 minutes late to depart. Baggage was not delivered to any passengers until a full hour after arrival."
Cons: "Bagage policy is BS. Unless you fly with just the shirt on your back, they are going to charge you more that ticket price, and tell you luggage wont fit to get you to unnecessarily check it."
Pros: "Even the lower cost seats were comfortable. Smooth flight."
Cons: "Took off late both coming and going. They did make up time. Glad I was not connecting flight as it would have been stressful"
Cons: "Beware of the $75 charge for bags over 50 lbs. We were not aware of this policy until checking the bags in at the counter. Would have been better to take two small bags rather than one big one. Because of this we will look for other airlines when booking in the future."
Cons: "In cancun they sold our assigned seats away after we purchased months ago. They wanted to charge $50 each to seat together after we had already chosen our seats months in advance. We ended sitting seperate. That sucks!"
Pros: "All of the flight attendants were fabulous. They were very kind and happy and helpful."
Cons: "Because the baggage was unloaded so slowly we almost missed our connection. The only reason we didn't was the next pilot had to land at another airport and then we waited for 2 extra hours. When we did arrive in Salt Lake we had to wait another 45 minutes to get our baggage so that we could go home."
Pros: "N/A for food or entertainment"
Cons: "Spend the extra money & book with another airline! Staff was rude & contradictory on policies. Was charge for checkin baggage for a skateboard!?! Ridiculous. There was no sleeping in these uncomfortable seats. Flight late. And was an hour wait for luggage."
Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"
Cons: "My flight got canceled so I had to buy a new one."
Pros: "Took another airline, United"
Cons: "Cancelled flight 2 hours before scheduled take off and just handed out a paper with instructions and a phone number to call. Should have rescheduled with another airline because it was your fault (mechanical). Had to pay 200 more with an another airline and had to leave the following day which created issues."
Cons: "The online price was competitive, but it was bait and switch, because I had to pay an additional $90 for a single overhead bag, round trip."
Pros: "non stop to cancun"
Cons: "THEY CHARGE FOR EVERYTHING as an extra. You can't book the worst seat on the plane in advance without paying for it. They charge for drinks they charge for carry-ons, they charge for checked bags, etc. They are the reason the law should pass that says you must disclose all the extra fees at time of ticket purchase."
Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."
Cons: "I hjave never flown on an airline thaty charges you for drinks and snacks"
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "Extra charges like bags, seats, snacks. Slow boarding and deplaning. Very rough flight"
Cons: "Expensive bag fees and $2 for a soda"
Pros: "The 40 minutes the flight was late the crew made up in the air"
Cons: "Took 45 minutes for baggage to appear"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Pros: "The crew was pleasant and helpful for those with screwed up flights"
Cons: "Flight was delayed the excuse given was lame so it was caused by the airline. I have not flow frontier in some time the delay coupled with the worlds most uncomfortable seat. Pretty much ensures I will note fly Frontier again for some time"
Pros: "Felt like sardines in a can flying. Didn't k ow ya had to pay for your seats that makes me sad."
Cons: "The flight was delayed. Didn't have any other option to get to miami. Rude service. Never will take another chance to fly with Frontier"
Pros: "I liked the cheap ticket price."
Cons: "I felt a bit nickle and dimed with having to purchase water on the flight and being charge for bags, even "carry ons". I also couldn't believe that the seats didn't recline AT ALL?!"
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "Crew was great."
Cons: "The quality of food choices has really declined. No access to internet, small tv, movie (international flight of four hours). This airline is more like a spirit air where you are charged for everything extra, but the ticket price is more than spirit air. Really felt nickled & dimed with the charges for carry on, seat choice, sodas, etc. I will try to not fly frontier in the future if there are other options available."
Pros: "seats were some what comfortable"
Cons: "did not like the fact that I had to pay extra for a seat when I already purchased a ticket"
Pros: "Cheap fare"
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Cons: "Might as well take flying school bus and pay tons of money to do so. Cheap experience that's not cheap at all after they chafe charge you for every possible thing. My new least favorite airline. I will never fly them again."
Cons: "Everything! Had to pay $40 for a carry-on, $35 to pick my seats in advance, $35 to check a bag, over 110 in fees before I got on plane. $2 for a Coke- water was free but they were rude when you asked for it. No tray tables, seats didn't recline, Felt like I was on a bad school bus."
Pros: "Very friendly crew."
Cons: "The aircraft was freezing. The water was not complementary and I didn’t have a card to pay with I only had cash. The seat was extremely hard and uncomfortable. The flight was last taking off and landing."
Pros: "This trip was on a newer airplane I believe as it seemed there was a little bit more leg room between rows/seats. Seats did seem a little bit more comfortable than the previous Spirit jet I flew on."
Cons: "Still seemed cramped in the seats with not much leg room. Seats did not recline at all"
Pros: "We liked the on time and ahead of schedule flight, friendly staff, great piloting, and helpfull staff all around"
Cons: "We didnt like expensive carry on luggage, pay to switch seats, pay for water and coffee. Lots of paying.-seats do not lean back."
Pros: "Staff very friendly and helpful"
Cons: "Seats uncomfortable"
Pros: "Spirit has the worst planes super uncomfortable really long flight and it was not easy to get to go to the restroom also the flight attendants are very chatty and rude they didn't seem to happy to be there overall the worst part was paying for a carry on and then not having anywhere to put it."
Cons: "Everything was bad the bathroom was disgusting"
Cons: "Very poor service"
Cons: "They charged us an arm and a leg for our carry on!"
Pros: "Staff was excellent! Very attentive and accommodating. They care about their passengers!"
Cons: "The seats were so close together near the back of the plane that we could not put our laptop on the tray in front of us. Also the seats did not recline!"
Cons: "Seriously the worst baggage fees in the industry. Never again."
Pros: "We were able to take off a bit early and we came in to Denver at least 20 min early. Also the flight was shorter than they estimated, from 2 hours to 90 min. So that was great. Hoping the flight home on a different airline is just as good."
Cons: "As with most airlines now, there wasn't alot of leg room. It's a good thing I'm vertically challenged. Poor guy across and one up from me was a good 6 feet tall and he looked quite uncomfortable."
Cons: "I need you to confirm me whether I purchased a round trip or a one-way. When I got to the spirit counter in Cancun, the staff lady told me she could not find my name, number or anything that would let her know that I had bought a return flight to Atlanta on spirit airlines. I don't see how I could have made that mistake so please tell me if I did purchase a round trip ticket. To make a long story short, I had to purchase a new ticket on another airline in order to get home to Atlanta last night. Please communicate with me as soon as possible and clarify this mess. My email is email@example.com and phone is 662-352-1682. Thanks"
Pros: "On time, great crew, what I expected"
Cons: "The seats are cramped and on the way back, they canceled all flights back to Houston, causing us to pay an extra $600 in order to get home to work on Monday."
Pros: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Cons: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Pros: "Price was right"
Cons: "Reserved my seat but didn't get it; cramped."
Cons: "Being charged almost $50 to carry a bag on. Bogus"
Cons: "I wasn't flying to hawaii"
Cons: "no communication when 2 men taken off plane causing delays. no one to direct us to next flight. door of connecting flight shut in our faces (10 of us going on to Newark) and then plane sat at gate for 15 more minutes. discount coupon offered to spend the night costing more than other hotels in area. no transportation provided to hotels. no food or water provided. Spirit ticketing agents disappeared and left for the day leaving hundreds of us seeking rebooking and help. given a card to rebook "Online" but I'm 75 and don't own a smartphone, therefore not an option for us. waited in line 3 HOURS to get rebooked!!!!!.."
Pros: "It was better than Frontier Airlines."
Cons: "Flight cost less then a hundred dollars but our luggage cost over $220??? I get the pay for what you use, but $55 per carry on and $50 for luggage and only up to 40 pounds where other airlines are 50 pounds. Would not fly with this carrier again, JetBlue or SW are much better options in this market."
Pros: "Plane has more leg room than most other airlines."
Cons: "General ticket prices are so cheap because the airline doesn't openly broadcast their policy about carry on and checked bag fees. These are more expensive than any other airline I've flown with. I've never heard of an airline charge for carry on baggage which was very disappointing to say the least. This flight was a basic "no frills" trip, meaning that you get the bare minimum snacks, with a tiny seatback tray that isn't even big enough to hold an iPad. Won't be flying with Spirit Airlines again."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Cons: "Everything was awful from the way they handled bags, to the communication about delays, to the delays themselves, to the failure to take care of passengers given the long delays. Before signing up for a Spirit flight, make sure you add the cost of checking carry-on bag, getting a seat assignment, getting any water during flight, boarding (yes they up charge for boarding). Then, make sure you factor in the small size of the airline which makes it far, far more vulnerable to weather delays - fewer planes, fewer pilots, fewer re-routes available. Also, add at least an hour to the end of each flight to get your bags if you do check them. So, you don't save money or time, and you're very vulnerable to weather and mechanical. With their organization this bad, I can only imagine how weak their mechanical is."
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "Overpriced bag fees, rude flight attendants, shitty planes."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Pros: "Boarding went fairly quickly"
Cons: "The space between seats was too short to fit my legs in (I'm not talking comforatably; I mean AT ALL - I physically did not fit), you have to pay for every little thing and ultimately save no money, the staff is obviously bored at work and spends a lot of time in their phones or complaining. I hate this airline."
Pros: "The price"
Cons: "Extra charge for a carry-on"
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Cons: "I don't like feeling nickel and dimed."
Cons: "EVERYTHING!! YOU'RE CREW IS THE WORST! TRYING TO SUCK MORE MONEY FROM YOUNG TRAVELERS. I AM NEVER GOING TO FLY WITH YOU AGAIN. AND BE SURE THAT ANY OF OUR FRIENDS, FAMILY AND ANY OTHER PEOPLE WE KNOW WON'T FLY WITH YOU TOO!!!"
Pros: "Flight was on-time, boarding was early."
Cons: "Tiny seats - ok since I am short but would be rough for a tall person"
Cons: "I didn't make my first flight and I bought another ticket to fly to Vegas with. I made my second flight and they made me buy another plane ticket saying that they cancelled my flight. I had to buy the same ticket 2 times. Not happy about it at all!!!!"
Pros: "Crew members were nice. Quiet landing."
Cons: "Carry on baggage size is smaller than usual which makes checked baggage almost mandatory at a 50 dol per piece rate."
Cons: "My flight was cancelled. Why are you asking for a review????"
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "A voucher for a free flight. My husband and I were both stuck in this fight and now live, at 4 am, are driving around trying to find somewhere to sleep that isn't sold out."
Cons: "No organization, preparation for this kind of event. No assistance in finding lodging. No offered compensation for the 13 hour blunder."
Pros: "One of the attendants was extra nice can't remember her name but she sat rear facing at the middle of the plane. Very curious."
Cons: "Having to pay for a carry on is rediculous, penny pinching scam to up the cost of flying The attendant picking up the garbage was rude I disagreeing with him on some stupid topic and he said to mess with him that the attendants always win and the passenger always loses."
Pros: "Our flight got cancelled about 1 hour after it was supposed to departure, due to mechanical issues. Since Spirit doesn't have many airplanes we were redirected to rebook our flight which would not get us anywhere until Monday morning, if we use Spirit. They did offered flights with other airlines, but of course those were gone fast. I missed a race, asked if they could refund at least part of that fee and was told no. Crew was nice, honest and helpful."
Cons: "The honesty of the crew."
Cons: "Managed to catch a virus so couldn't travel (doctor's orders). Partial credit was given when I'd much rather just have a refund."
Cons: "Flight cancelled"
Cons: "This was one of the worst flight experiences of my entire life. I had to pay almost $200 in extra fees, which included everything from checked bags, carry on bags AND seat selection. Their website is awful! It took me over 2 hours plus 2 customer service phone calls before I was able to check in for my flight. Completely disorganized at the airport. Under staffed. We arrived 2 hours early and barely made our flight. We were in lines so long we barely had time to use the restroom, let alone find any kind of food for the flight. Upon boarding, I witnessed one of the flight attendants being extremely rude and hostile to a female customer who was talking to her friend about how bad her Spirit experience was. A supervisor came back and instead of reprimanding the rude flight attendant, she told all of us that if the flight attendant didn't feel "comfortable" with any of us, we would be "removed" from the flight! The flight was delayed because they closed the cabin doors before 10 additional customers were able to make it through their ridiculous lines. Instead of apologizing for their incompetence, they blamed the customers for being late, despite the fact that at least one of them initially arrived at the same time we did (2 hours before the flight)! Oh and the flight itself was rickety as hell with screaming babies everywhere. I'm absolutely DREADING the return flight home. This is the worst airline ever and should be shut down as soon as possible."
Pros: "The crew was very friendly and funny."
Cons: "The seats are very uncomfortable, hard, small and they don't recline. You have to pay extra for everything even water!"
Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."
Pros: "Because of blizzard was cancelled. Took three days and hours to get another flight. Some on phone were not at all knowledgeable"
Pros: "Low cost"
Cons: "Crowded seating"
Pros: "The ticket price was wonderful."
Cons: "Paying for luggage, seat, etc. - everything is an up charge."
Pros: "Teriible delay"
Airlines flying from Quintana Roo to Denver have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights