|August||Best time to beat the crowds with an average 2% drop in price.|
|March||Most popular time to fly with an average 10% increase in price.|
Average price of a round-trip
|$712||(avg. price over the last 2 weeks)|
Good deal for a round-trip
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Quintana Roo to Hawaii.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hawaii from Quintana Roo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Attitude of the crew"
Pros: "Not much"
Cons: "Just about everything"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "The flight to Maui was great. The crew was nice and friendly. I only wish they could have helped with the weather once I got there!"
Pros: "Loved how smooth it ran,such a professional crew,really made the time pleasant.i really wish all my flying times could be like this one,I would highly recommend this airline to all my friends,family and work partners,the crew was well verse in key Hawaiian words and very polite on departure."
Cons: "I think it would be to difficult to try and come up with anything,maybe I could say that the chicken was a little over cooked but that's it"
Pros: "worst flight ever on Alaska air. paid full fare first class and treated like a freeloader. hate to see their reputation go downhill. but like most airlines now, they are not interested in the premium customer. Ill go back to Delta..."
Pros: "Great food options..excellent service, even a free Mai Tai!"
Cons: "Seat sizes are small but not too bad. If a 1st class upgrade was available, I would've done it!"
Pros: "The hand held pc's loaded with movies was very cool. The crew was exceptional The sequence of the meal service was very good"
Cons: "The first class seats were not very comfortable, have traveled on various competitors in first and these seat were the first to cause me shoulder and neck discomfort (note this is the first time that Ive traveled in first on AS) The lunch main meal meat were over done, my wife had the chicken and I the pork both were dry as a desert."
Pros: "Great captain and crew"
Cons: "Need newer movie selections"
Pros: "Staff was great."
Cons: "Food options just ok. Seats super small"
Pros: "We didn't crash."
Cons: "Cheap seats, food, everything we mediocre..."
Pros: "flight was good and on time"
Cons: "in flight entertainment ok but cant use it with out apps that you cant"
Pros: "It was on time and 30 minutes early to our destination!"
Pros: "Comfort,service , and plane all great !"
Pros: "Left early, arrived early"
Cons: "Tell me about the entertainment software before we get to the airport."
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "Flight attendants, mai tai."
Cons: "Late plane"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "The flight attendants made our flight very nice. They went out of their way to take care of us."
Pros: "Loved the idea of the entertainment. Loved the food and drink options."
Cons: "Movie was interrupted every 10 mintutes by a buggy sign-in interface. Tray was dirty when I first put it down. Legroom was not sufficient."
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "Best staff, rivals Hawaiian. Arrived 7 min early."
Pros: "Alaska does everything it can right, and does offer elites media players. The flight was in about 40 minutes early."
Cons: "Alaska reduced the size of first."
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "Friendly service. Someone answers the phone. People available in the airport to talk to. Great flight attendants, frequently checking on you. Love the tablets for movies etc to pass the time."
Cons: "Seat space larger than most, but still tight."
Cons: "The whole boarding process by the time my group was boarded there was no overhead bin space for either my wife's or mine one carry on piece. The flight amendments did nothing to try and help me find room for any of them even though there were coats backpacks and purses filling the overhead bins. So we had to ride with both our carryon jammed under our seats and no legroom for 5 plus hours. Miserable never again!"
Pros: "Good flight, attendants were great! I would definitely fly Alaska Airlines again! :)"
Pros: "Our ticket handler at Alaska Airlines ( Sep 21- SMF Airport) was the most helpful and patient person we have ever encountered! The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier. Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them"
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Pros: "On time"
Cons: "Not enough freebies"
Pros: "Our flight attendant was absolutely precious!! Complimentary Mai-Tai was good!"
Cons: "Fruit and cheese plate seems like it was sitting out a bit. The cheese looked slightly dried and cracked."
Pros: "On time nice crew"
Cons: "Not being able to fly first class"
Cons: "Charging for food is lame."
Cons: "Had to pay for food and entertainment."
Pros: "Every single person I encountered on this flight was so friendly, offered assistance, and had a smile. Even the pilot thanked us (in person not just overhead on the speakers) for flying with them! It was one of my most enjoy flights. 3 rounds of beverage service!"
Pros: "noting they suck"
Cons: "they where late taking off because one of there stewardess was late one hour ....HORRIBLE SERVICE....."
Pros: "It was pretty good. This was my first Alaska Airlines flight. Seattle to Maui was better than Newark to Seattle. First flight was uncomfortable. Seat did not recline. Didn't try the food. I took Virgin to Newark from Maui, and Alaska on return. I had high expectations from Virgin, but I liked Alaska better."
Pros: "The flight attendants were light hearted, engaging, and very funny"
Cons: "Everything was good. Had the extra legroom which made it very comfortable on the long flight"
Pros: "The crew and boarding process were great! I hope that the crew is paid a decent wage and that not too much of the profit is going into the pockets of the owners/CEO/share holders."
Cons: "Very small space, and I am a fairly small person; no screens; poor selection of food; pocket on back of chair in front of seat was too small and netting too loose to practically use for anything."
Cons: "Had to purchase second ticket because my wife and I couldn't get thru TSA. Name on boarding pass didnt match my wife's licence. Married vs maiden name. Alaska could change boarding pass. Passed the buck to kayak. Spent 1 hour on phone and was unable to do anything. Had to buy a separate ticket, last minute, for my wife and barely made the flight."
Pros: "Getting off the Plane."
Cons: "There were not enough Breakfast meals, and I could not eat anything that WAS available... You should have At Least enough of the Daily meal, or whatever you call it, for all the passengers... especially at Breakfast.... everybody wants Breakfast. AND... maybe try not to sit single adults in the middle of 3 screaming toddlers. I hate kids. and that was REALLY ANNOYING. - and I was not allowed to move due to the Load Weight so... It pretty much all sucked. and then - & I know this is out of your hands - but this was all n top of bad turbulance... Worst Flight I hve ever been on, and I am a Travel agent, and practically grew up on Airplanes."
Cons: "tight seats"
Pros: "I fly this route regularly and Alaska is my first choice - the service is good, and everyone gets a celebratory drink prior to landing in the Islands. I will often upgrade to 1st class, and that is so worth it. I arrive at my destination after 5 hours feeling relaxed and able to jump right into the new environment."
Cons: "In 1st class - no complaints whatsoever. In coach - the usual: seats small, cramped, packed in with hundreds of other human beings, just waiting for it to be over. What a difference between the two!"
Pros: "Only good thing was the in flight services. The flight attendant was very busy making sure we had drinks or food available"
Cons: "Tight fit in the cabin area, limited restrooms onboard"
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "Flights were on time"
Cons: "Seats are more narrow than other airlines."
Cons: "Better seats. What’s the deal with always getting the back of the plane? Seats right next to the engine. Very tired of getting the worst seats even when I check in within minutes of the the 24 hour window. Really tired of the bad seats."
Cons: "Food service horrible. Don’t you think food is a necessity? Giving grown adults pigeon food is quite absurd. What happened to a real meal with your flight! Imma open an airline and Delta will be bought out by me. Just cause I will treat people like humans not caddle"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "Delta service is amazing"
Cons: "Delayed for an hour because of changing tire"
Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Cons: "Almost 3 hours delayed"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Cons: "Delta needs air conditioning on their flights"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."
Pros: "Very orderly."
Pros: "On time arrival"
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."
Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Cons: "They lost my luggage in transit from Toronto to Calgary"
Pros: "On time, fast flight."
Cons: "There were some very obnoxious other passengers and the flight crew only reminded them once about using headphones for watching videos, but after that the flight attendants were very aware of the situation and ignoring it. Tough as as a passenger sitting close by for 4 hours."
Pros: "Easy check in."
Cons: "Male attendant rude. For some reason refused my request for water in addition to cup of orange juice during beverage service. First time ever I was refused water by an airline."
Cons: "Cancun flight was delayed 24 hours in advance, westjet did not hold connecting flight despite advance notice, being expedited through CBS and reaching gate before departure time"
Pros: "Super friendly, fun crew!"
Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."
Cons: "Both flights delayed"
Pros: "Everything was fine with crew and food."
Cons: "Flight got delayed by 2hours due to technical snag"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Pros: "Was the crew amazing, seriusly, we loved."
Pros: "West Jet was well organized and very professional in helping travellers on a full aircraft reach Hobolulu. I was particularly impressed by the polite calm and efficient cabin staff. Will use this airline again."
Cons: "Ordered vegetarian food was not in their system and had to eat yogurt only for a meal"
Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."
Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"
Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"
Pros: "Crew was very friendly and entertaining"
Cons: "No meals"
Pros: "The crew were so kind and friendly. Kept the spirit upbeat and served us well. The bulkhead was roomy enough for carry on bags, so they weren’t taken away from us to be checked, which happened to us on the same flight last year with another Canadian airline."
Cons: "I do miss personal screens in seats, although I understand it’s not really necessary anymore. If there were a ledge or place in seats to accommodate personal devices for better viewing, that would b amazing. No more neck cricks."
Pros: "Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing."
Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."
Pros: "Nice service."
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"
Cons: "Flight delayed both ways."
Pros: "WJ gave us meal and hotel vouchers."
Cons: "See headline"
Pros: "Got upgraded to 1st class with Julie and Jackie with ur outstanding cabin steward Fabricio who served us with grace & charm for our 5+ hour flight from Cancun to Calgary which literally flew by. Brilliant marketing strategy. I love WestJet!"
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Pros: "They looked after us very well there was voter fraud hotel and meals"
Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"
Pros: "The staff are super friendly. The prices are good and the travel times and locations are convenient and what we were looking for."
Cons: "Checking in was a bit of a pain - there was a WJ staffer helping us with the self serve kiosk. She obviously didn't know how to use it, and just hit the continue button and kept asking us to fill in the personal information on the screens. It was funny to laugh at afterwards but not at the time."
Cons: "flight delayed 3 hours"
Pros: "Very good chicken baha salad meal but expensive."
Cons: "Had to change seats a few times to get a screen and sound that would work. Screens tgat had streaks or flicker and/Or sound that was dead or staticy.."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Cons: "Everything! Staff were horrible"
Pros: "Order ahead food was easy and selection was tasty"
Cons: "Bring a book! Apps to have your entertainment on individual devices is a bad idea."
Pros: "No stops in US."
Cons: "Small seats."
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "You have to pay for a meal even though it’s a 5 hour flight."
Pros: "The airline attendants were very friendly"
Cons: "Flight was late which got us running for our next connection in Toronto."
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."
Cons: "Didn't know I needed to download Westjet app before the flight and bring my own device"
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Pros: "Most of the free were cheerful and funny. Good seats"
Cons: "Online checkin was impossible and I was told to go to the counter. At the counter they told us we could not sit together (couple). One of the service staff on board was rude to my wife when asked a simple question. You have to pay for movies on a 4 hour flight?"
Pros: "Drinks and snacks several times! Lots of movies!"
Pros: "Good crew, timely flight and pleasant experience overall"
Cons: "Was in an exit row so plenty of legroom, seat could have used more padding though"
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Cons: "Delayed more than one hour"
Pros: "Good service."
Pros: "The food, crew, and level of comfort provided"
Pros: "Service by the crew."
Cons: "The plane from Cancun to Guadalajara being extremely late. I was unable to shop in the duty free shops."
Pros: "Good legroom"
Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."
Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "Amazing airline ! Great everything."
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly. The seats were pretty comfortable."
Cons: "The food was a ham sandwich, and the ham was kinda gross. The seats on the flight are simply too close together, even for an average sized male (5'11")"
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Cons: "Late and no communication"
Cons: "It would be good to include fruits in the menu"
Pros: "2 hours delayed. Unbelievable"
Pros: "The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out."
Cons: "Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "boarding was easy and quick. The crew was very pleasant."
Cons: "Our flight to Mexico wasn't as nice. It was an old plane and very uncomfortable."
Cons: "The airline reps were not very nice and they kept changing the gate"
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "Crew was great and tried to accommodate the best they could"
Cons: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Cons: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "Flight attendants were great. Friendky,.; Had the holiday spirit!"
Cons: "We left an hour late ."
Cons: "Fly faster"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Cons: "Flight delay on both ends of the segment"
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "Ticketing agent was rude"
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."