Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Hawaii
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hawaii with an airline and back to Mexico with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hawaii from Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Pros: "All the ladies (and the pilot) who helped us were so lovely and helpful! Thanks for such a wonderful experience ❤"
Pros: "I love it thanks"
Pros: "Very organized"
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Cons: "It was about half the price of other major airlines. So naturally I expected the worst. Turns out it was better than many airlines I flown in the past."
Pros: "Early arrival and smooth landing."
Cons: "No more complimentary glass of wine or beer. Early arrival and unfortunately couldn’t get to a gate. Baggage claim carousel was broken and had to be moved to another. Meanwhile my friend was being hassled by security for waiting for me."
Pros: "Everything, overall an amazing experience."
Pros: "I liked everything,wonderful experience."
Pros: "Everything,food,drinks,and service"
Pros: "Very good"
Pros: "The flight was direct non-stop. The plane was new and in good shape."
Cons: "The flight was delayed. It took a long time to off-load the baggage."
Pros: "The flight was ontime and the crew was great. Nice app onboard for watching movies...free!"
Cons: "No fault of the airline, but I am a little over weight and the flight was tight."
Cons: "in Guadalajara, during boarding the cabin was inundated with mosquitoes (I mean not just a few, but many hundred at least). Passengers were simultaneously swatting mosquitoes from the first row to the last row. The mosquitoes then joined us for the duration of the flight; well many of them were swatted as evidenced by the bloody mosquito parts left on the walls and overhead bins. I don't blame the cabin crew for this event, especially since they had to endure it as well. However the attitude was that things like this are just part of flying these days, along with lousy food and shrinking leg room. I guess that's the truth of it though. Also not to be over-reactive but there is a public health component to this; Mexico had 805 cases of zika in 2017. And although in general we may be more at risk from a local mosquito that has fed on an already infected tourist, we should make an attempt to limit the introduction of any infectious vectors.."
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Pros: "Excelente servicio"
Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Staff was great"
Cons: "No wifi made it harder keep 4 yr old happy"
Pros: "Better than United and no stopover in SFO."
Pros: "Coconut chicken was actually pretty good"
Pros: "We were able to sit at the exit. It was perfect!"
Pros: "Every thing"
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "Excellent service, timing, crew amiability."
Cons: "no place to add redress # at kiosk. no option for exit row upgrade. sat window seat both way. Smashed against window."
Cons: "They broke my baby jesus into million pieces"
Pros: "From check-in to boarding to in-flight hospitality, Alaska Airlines provided to notch service. They're unequivocally my favorite airline."
Pros: "Appreciated the sensible 90 min check-in cutoff at Guadalajara airport. I originally had Aeromexico flight but didn't make their unreasonable 3 hour check-in cutoff. Alaska Airlines had better customer service and a better check-in policy."
Pros: "Flight attendants friendly and personable. Food was excellent."
Pros: "Friendly and courteous attendants"
Pros: "Convenient. On time. Polite service. Easy to book."
Cons: "No meal service is fine. But serving meals a la carte for extra money and other add on services for additional charges is similar to Ryanair. And Ryanair is much much cheaper fares."
Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"
Pros: "The whole service was great"
Cons: "The customer service the kind people"
Pros: "They offer food"
Cons: "Didn't have tv"
Pros: "Courteous crew, short flight, free drink, space still available in overhead compartment for my item, although boarded last"
Cons: "Other passenger seated in my seat had to move when I boarded, leak of water between inner& outer window panes Loose fixed wing bottom airflow closest to fuselage wiggled on takeoff& landing"
Pros: "Very pleasant trip. Everything went very smooth. Will fly again with you."
Cons: "The flight attendants on board the plane were amazing and I'm sure equally as frustrated as the passengers. The gates were mixed up at the airport. We were told we had to move gates and would be delayed one hour. One hour turned into two and just before noon they told us to rush boarding. If we didn't take off by noon the pilots would time out. They timed out and we had to deplane. Alaskan was not telling us very much information and we were again delayed until 2:15. We started boarding at about 1:35 and we sat on the plane until well after 2:15. Apparently there were mechanical issues and again we had to deplane. We, as were all of the other passengers, were extremely upset. They couldn't tell us what was going to happen. A supervisor came out and basically said I can refund you, you can rebook, or you can wait it out. There were limited spaces on flights for the next day. Finally, at 4:30, they boarded us again and took off at 5. The whole experience was extremely upsetting. Overall, we were delayed 7 and a half hours. We missed a whole day of vacation and lost money, with very little remorse or compensation from Alaskan airlines."
Pros: "We were treated with respect and kindness throughout the flight. There were 5 of us traveling together, two being 7 year olds, and they enjoyed watching movies and playing games to pass the time."
Pros: "Flight was smooth for most of it. Free Mai tai at the end was a bonus!"
Cons: "It may have been because I was next to an engine... :) but I couldn't hear them on the speaker. I missed all the announcements."
Pros: "The crew"
Cons: "It was disappointed that I paid to upgrade to first class and there was a cat next to me... I bonded with a group of other passengers over our cat allergys. Thankfully there was another passenger giving out beadryl. many people sneezing the whole flight. The passenger with the cat was nice, giving chocolate to all the flight attendants. At one point he had the cat out on His lap petting it... I was waken from my sleep with my eyes swollen shut and sneezing. you will see other complaints about this flight... As for me, I want my upgrade refunded. I did not eat, I did not watch movies.... I did not get to enjoy my flight."
Pros: "Charging station in the seat"
Pros: "Same as above"
Pros: "I liked customer service . punctuality"
Pros: "the friendliness of the stewards returning home to Hawaii."
Pros: "As always the boarding process was a breeze and the crew was fantastic!"
Cons: "This was a red eye flight and it was FREEZING on the airplane. They did not have blankets or pillows to hand out like other airlines and the temperature was way to cold in this plane. In felt sorry for people who didn't wear shoes or bring a jacket. I had both and I felt like I was frozen solid. They really need to have some sort of temperature control in the cabin to make passengers comfortable. This really made my flight unpleasant and I did not get any rest at all."
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Pros: "Fueron muy amables en el aeropuerto y en el avión"
Cons: "La atención de las personas a cargo"
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "crew found me an outlet for laptop"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Cons: "flight rerouted to LAX!"
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Cons: "Nothing everything smooth"
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Cons: "Expensive food"
Pros: "Staff was great!"
Cons: "No TV for movies."
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Cons: "The prices of the available snacks."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Cons: "We were delayed over half an hour waiting for late passengers and then we had to sit on the runway in LA for another half and hour before a gate opened up and I almost missed my connection."
Cons: "My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!"
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Cons: "Check in and getting boarding passes"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."
Cons: "Monitor did not have sound Plug in bad."
Pros: "West Jet was well organized and very professional in helping travellers on a full aircraft reach Hobolulu. I was particularly impressed by the polite calm and efficient cabin staff. Will use this airline again."
Pros: "Friendly crew"
Pros: "The crew were so kind and friendly. Kept the spirit upbeat and served us well. The bulkhead was roomy enough for carry on bags, so they weren’t taken away from us to be checked, which happened to us on the same flight last year with another Canadian airline."
Cons: "I do miss personal screens in seats, although I understand it’s not really necessary anymore. If there were a ledge or place in seats to accommodate personal devices for better viewing, that would b amazing. No more neck cricks."
Pros: "Good service. And snacks served"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."
Cons: "Flight was delayed."
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "Smooth flight, great service delivered by the flight attendants"
Cons: "Food options"
Pros: "Crew was kind"
Cons: "8 pm flight was delayed for 3.5 hours . I had early work meeting . I landed st 2 am and not 10 pm like planned. Need airline to compensate. Not sure if I will fly this airline again."
Pros: "Boarded early and flight left ahead of schedule. Plane was clean and ample leg room in economy for a 6+ footer. Flight crew were amazing and friendly with a full flight. Will be watching for WestJet deals on all our vacations."
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "WestJet does a good job of making you feel welcome. Boarding in Mexico City was a bit chaotic"
Cons: "My wife and I had specifically booked the flight to return home to Victoria in one day without a stopover in USA. Whilst in Mexico we were informed of a change in flight plan obligating is to briefly overnight in Calgary at significant experience and discomfort thus completely negating the choice of booking this particular flight"
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "I fell asleep the second I sat down in my seat and buckled my seat belt, so I don’t remember anything about the flight except landing, and for me, that’s a great flight!"
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Pros: "... He was calm, comfortable, and extremely witty.... with a great sense of humour regarding Toronto’s weather in comparison to Curaçao’s. Going home after an awesome vacation always sucks but with WestJet and it’s fabulous crew on board, the transition back to reality really isn’t so bad."
Cons: "The plane was old... no tv screens to see the flight stats like altitude and location. I had a window seat and bought a couple of Ceasar’s so it all worked out just fine.... at the end of the day"
Cons: "Big 4 hour delay caused that we missed another flight in London"
Pros: "The staff are super friendly. The prices are good and the travel times and locations are convenient and what we were looking for."
Cons: "Checking in was a bit of a pain - there was a WJ staffer helping us with the self serve kiosk. She obviously didn't know how to use it, and just hit the continue button and kept asking us to fill in the personal information on the screens. It was funny to laugh at afterwards but not at the time."
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Pros: "We took off, we flew, we landed and walked away."
Cons: "5hrs and 9min flight time. Add boarding and alighting at the other end - adds up to over 6 hours travel time. WestJet will supply you with a coffee or tea and a cookie, pretzel or cheese stick packet. Wow! You get to watch fair selection of movies etc on your own phone or tablet - IF you have downloaded the app BEFORE you leave the terminal.Wow! If you need to wait for the bathroom the stewardess tells you to wait in the aisle behind row 3... really? So I can't just stand here in the galley and wait... no sir, behind row 3. Best advice - fly Air Canada - these guys do not deserve your money!"
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "Order ahead food was easy and selection was tasty"
Cons: "Bring a book! Apps to have your entertainment on individual devices is a bad idea."
Pros: "This trip was not full. So I had 3 sits to my self"
Cons: "It was a good fight"
Pros: "Was first on and got a seat in front on the aisle."
Cons: "The seat was a little tight."
Pros: "Super fast boarding and check in! Arrived early"
Cons: "The q400 is a terrible aircraft."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "You have to pay for a meal even though it’s a 5 hour flight."
Pros: "convenience and smooth ride"
Pros: "I loved how the crew was so helpful."
Cons: "There was no entertainment on the flight"
Cons: "it was very good"
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Cons: "There was only food for purchase which I did not try, entertainment also did not use as I did not have the app"
Pros: "Everyone was kind and helpful. Keep up the good work."
Cons: "Trip was too short."
Cons: "There is none."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "There were no issues whatsoever, all went as planned."
Cons: "No entertain system"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Cons: "Didn't know I needed to download Westjet app before the flight and bring my own device"
Cons: "Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from"
Cons: "The check in was terrible. The line was 1 hour"
Cons: "Really but service I m not recommended sorry"
Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."
Pros: "Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus"
Cons: "InFlight entertainment was old school TV. Seats very tight."
Cons: "More leg room"
Cons: "Inconsiderate about what is important to travelers."
Cons: "Changed the plane when it broke down not have us sit in it for 3 hours while being fixed."
Pros: "Seats could have been more comfortable"
Cons: "It was excellent"
Pros: "I love to fly with aeroMexico. service and safety."
Cons: "all good."
Pros: "Nothing im loose my fly . Im sick 10 minutes before boarding. When to the restroom. They don't let me fly. Im explained wat happened. They don't return credits for my next fly . I have to buy another ticket. They don't understand when people it's sick."
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"
Cons: "My luggage wheel was broken :("
Pros: "I like the service and they fly on time"
Cons: "The confort of the seats to small"
Pros: "I liked the effectiveness of the boarding process"
Cons: "I didn't like the fact that you have to be guessing the boarding gate, the baggage band. The need to get better at informing people of the things to make the process less stressful."
Pros: "organización , courtesy"
Cons: "safety vídeo"
Pros: "Everything was nice and easy."
Pros: "You were served a meal"
Cons: "The seats are literally on top of one another, you couldn't watch the movie in English only Spanish. We waited 30 min for a bus to get us from the plane to go to customs"
Cons: "Was late by an hour in birding. Also, was charged for checked bag, when their webpage states that one was included."
Pros: "Excellent service on the plane"
Cons: "Service in check in within Guadalajara airport"
Cons: "I document my suitcase they opened and stolen my clothing"
Cons: "Delayed made me lose my connection."
Pros: "Please see the above note"
Cons: "Please see the above note"
Pros: "Straightforward and good. Very Timely."
Pros: "It was fast and easy n comfortable"
Cons: "That they made me pay for my baggage"
Cons: "No entertainment options. No vegetarian meal. No adjustable headrest."
Pros: "staff was decent."
Cons: "no usb plugs, no head phone jacks for movie, no wifi. very crowded tight seating almost unbearable."
Cons: "Boarded and sat in hot plane with AC off for 15 minutes"
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Pros: "better service than before"
Pros: "Movies snacks coke very friendly"
Cons: "Nothing was bad."
Cons: "Seats did not have any earphone connections."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Cons: "Didn't board on time"
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Cons: "The thing I did not like is that I call Aeromexico to pay for the extra loggage tha I had before my fly and the person that I talk to told me that everything was all paid for and when I got to the airport guess what, The extra luggage was not paid so they charge a lot more than what I would have paid the first time a call."
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"
Pros: "Every time I travel with Aeromexico it's been a good experience. Staff are friendly and courteous."
Pros: "Constant checking on the people in the airplane."
Pros: "I like that Aeromexico allowed us one checked bag with no extra charge. Also they offer beer and tequila as part of their complementary drinks. Furthermore, every seat has entertainment system with free movies, TV shows and trip information. The seats are very comfortable with enough space and the planes look new and clean."
Pros: "El precio casta te accesible a mis posibilidades. Y el servicio a bordo muy bueno. Gracias"
Cons: "Everything was excellent"
Cons: "My luggage was over the limit 3 lbs and I was not allowed to take out some of my stuff. They said I had to get out of line and take it out then back in line. It's really sad because I had waited in line for about an hour, I had been in an accident and was hurting and still had to pay because I couldn't wait in line again."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "Thanks Jennifer, my flight attendant"
Cons: "Under the current health emergency the whole crew went above and beyond. Thank you!"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Short flight"
Cons: "It was so ht on the aircraft, Almost no aircirculation"
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
Cons: "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "The seating on the plane from the US to Heathrow... VERY uncomfortable!! The food was just ok... glad to be fed, though! :)"
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "They announce in the local language."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Super smooth flight that arrived on time. Nice crew."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "The people where great. But this does not make up for what happened."
Cons: "1. Undisclosed LAX bus ride time limit to get to gate. BS 2. Undisclosed LAX bus ride to gate. BS 3. Alaska Airlines never explained at ticket purchase that it was at American Airline Terminal. Caused a 8 min walk to AA terminal from Alaska terminal. BS 4. None of this was explained at ticket purchase. Not happy. Probably will never try to fly Alaska Airlines again."
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "Readiness for take off was well organized and quick"
Pros: "The friendliness of the crew"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
Cons: "Just another flight where everyone is packed in like Sardines."
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Airlines flying from Mexico to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Hawaii
Masks required on board, masks provided on flights from Mexico to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Mexico to Hawaii
Testing for antibodies, testing for symptoms for flights from Mexico to Hawaii
Waiving of change fees. Search flexible flights from Mexico to Hawaii