Daily cleaning, installation of cabin HEPA filters
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Quintana Roo to Nevada.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Nevada from Quintana Roo is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Nevada with an airline and back to Quintana Roo with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Nevada from Quintana Roo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Pros: "I love the professionalism of the crew, our flight was seated on time, and our flight came into Vegas earlier than expected!!!"
Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."
Pros: "Customer service was great."
Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."
Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Cons: "No WiFi"
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Cons: "Seats are too small"
Pros: "Very affordable"
Cons: "The counter in Cozumel took forever. I think heir computers were very slow. All 4 associates mainly stared at their screens but never offered much as to why theirs were moving slowly . They also on flight to Cozumel from Cozumel and back to DFW they could not seat me and my travling companion together unless we wanted to pay $25 each for an exit row , really ?"
Pros: "All the flight attendants were very friendly."
Cons: "No complaints."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."
Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Cons: "Seats to darn hard."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Cons: "Not able to lay back to nap."
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "No complaints. Smooth flight, no delays."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Cons: "My luggage was lost"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "On time"
Cons: "Pay for food and drinks"
Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."
Pros: "Check-in was a breeze."
Cons: "My seat..."
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "The crew was very nice and attentive."
Cons: "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."
Pros: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"
Pros: "Comfortable and on time"
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Pros: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."
Cons: "Forgot to give me my drink"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Cons: "Worst staff never flying with this airline again"
Cons: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Cons: "Delays I missed work Delayed three hours"
Pros: "Crew was amazing, flight was amazing. No complaints!"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Pros: "It was easy checking in and getting boarding pass online. OMG"
Cons: "OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "Flight delayed for 4 hours"
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
Pros: "Outside my issues, everything else was quite pleased"
Cons: "I was charged twice for my seat. Purchase flight and I chose my seat. Both charges were separate. Once I made it to the airport I was charged again for the seat. Really confused with this matter. One ticket agent was anything but unpleasant, I am disable and I had to load my luggage on the ramp. Very unprofessional. Those two situations sad"
Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Pros: "On time flights."
Cons: "Middle seat."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
Pros: "That we finally left"
Cons: "We were delayed for 3 hours with the smallest amount of communication about what was happening."
Pros: "Nothing at all."
Cons: "Sat for 45 minutes on the runway in 100- degree heat. Death."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Professional attitude of the crew"
Pros: "On tome"
Pros: "The flight was shorter than expected"
Cons: "They don't really explain the safety procedures and the FA's were a bit rude at times."
Cons: "traveling at night"
Pros: "Was a quick flight, all staff and crew members got everyone on in a timely manner despite being a full flight."
Cons: "For as quick as the flight was there was really nothing to complain about."
Pros: "With this one I didn't get to pick my seat there was an over weight person searing next to my husband and he could not put down his armrest because she was on his seat they should make them buy 2 seats or buy first class. So that they other person doesn't have to suffer"
Cons: "Make them buy 2 seats or buy a 1st class seat!"
Pros: "Clean Fresh New"
Cons: "Flight changed 4 times from gates to departure time the guy on the side of me smelled really bad"
Pros: "The ease of going through TSA"
Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."
Pros: "I mean what to you expect from an America carrier in economy"
Cons: "First class no food they intended to give boicher for 20$ to buy food...shame on United"
Cons: "Major delays. No service."
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "On time"
Pros: "Cannot rate the food as I didn’t have any."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Crew was nice, did their best to help."
Cons: "14 hours late"
Pros: "Entertainment is too hard with Direct TV"
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Cons: "Very poor entertainment"
Cons: "On board service!!!!!"
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."
Pros: "It was nice. We were able to watch TV which made it go by quickly. Everyone was very pleasant."
Cons: "Delayed flight, but not to long"
Pros: "The flight attendant was really Nice"
Cons: "The agent at the gate were not helpful, we somehow got seats at opposite ends of the plane. Rowm17 and row 40."
Pros: "Didn't have food"
Cons: "Terrible flight. Small seats, no free tv or movies, no food, a/c not working well. Felt like cattle. Horrible experience. Never fly on United again. Frequent traveler. All I received from United was a headache and embarrassment that it's an American Airline."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Seats are not comfortable and no leg room"
Cons: "The flight was very cold. My son's toes were turning blue and they did not offer blankets. I had to unpack my carry on to grab a t shirt to wrap him in. No reason the plane should of been that cold. Will not fly untied again."
Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"
Pros: "same as above"
Cons: "same as above"
Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"
Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"
Pros: "Great deal and not cheap like spirit..."
Cons: "It was hot on the plane. Miserable."
Pros: "The fact that I made it to Vegas!!!"
Cons: "Flight uncomfortable the staff wasn't all that pleasant nor attentive..."
Pros: "Gate agents were very friendly and helpful. I appreciate the extra effort made."
Cons: "It's shady to accept payments for the tv's for a less than one hour long travel time. No one expects entertainment on a short flight, but when the plane comes with it, it would go a long way to override the required payment. Especially on a delayed flight on the first night of the NCAA tournament. Nickel and diming is TACKY in general, but especially from a huge company that really has price gouged the tv access to begin with."
Cons: "The way the upper back and headrest of the seat was shaped made it very hard to be comfortable when sleeping (this was a red eye flight I took, so the entire flight was sleeping). The lighting in the cabin was also not as dim as I've seen on other flights that are clearly overnight flights - it was much too bright."
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."
Pros: "i liked the set up and how the seats had the tv in the back of them ."
Cons: "no complaints."
Cons: "The WiFi entertainment didn't work."
Pros: "The flight was on time"
Cons: "I sat in the very rear where the seat does not recline. I have a metal rod in my leg and it was incredibly uncomfortable also there was a party of about 30 elder Chinese seated next to me and in front and they were incredibly rude and loud"
Pros: "Smooth and quick flight"
Cons: "Big empty plane, wouldn't let anyone move to the exit rows. They were all empty. Lady said, we have to charge you $75 to sit there. Really? 10- years ago they raised their prices because of fuel. Now barrels of oil are 31 bucks that's 70 bucks cheaper than before. Shouldn't the airlines lower their prices. If you don't want all the charges fly Southwest!!"
Cons: "Rude all way around. One person was left at airport for 6hr's for wedding party"
Pros: "United employees in general are great and I'm comfortable with the airline."
Cons: "Boarding area at Newark is way too small and uncomfortable. Very poor planning at that particular gate for such full flights. There was a delay for fixing a jump seat which is understandable. But there was never any wifi that worked so couldn't watch anything on your device and the outlets to plug in your phone to charge was loose and barely worked. Not just my outlet but other passengers. Very disappointing for a five hour flight."
Pros: "Nice crew guy"
Cons: "Flight delayed 2 hours. Overflowing urine soaked bathroom garbage. Incredibly tight seats. Not even peanuts provided."
Pros: "My flight back I was on the plane almost 5 hours because of a maintenance issue. My flight was cancelled abs then put in abother at 6a. Had to lose a day at work. Horrible"
Pros: "No issues. Quick and painless."
Cons: "2 hr behind schecduel"
Pros: "I liked all the free games I was able to play. The time seemed to pass by"
Cons: "I didn't like that this wasn't supposed to be my original flight."
Pros: "Flight crew on this flight was very friendly and professional. Plane was clean and on time."
Cons: "That my clothes still had vomet and smelled bad from last flight. Raleigh to Houston."
Pros: "Love the flight crew and . TVs on flight."
Cons: "The way the plane is borded makes no sense to me."
Pros: "The first ticket agent switched my flight to a non- stop flight when it became apparent I would not make the connecting flight in Las Vegas due to aircraft delay."
Cons: "The alternate flight had 5 gate changes!!! And was delayed over 3 hours ..."
Pros: "Most of the flight staff was awesome! TV and food were great. Flight landed early."
Cons: "There was one flight attendant with long hair that was very rude to myself and the cabin members and kept physically touching and kicking people. At one point she was reaching around in my lap, instead of just asking me for what she needed. It was creepy and rude, i can't believe her fellow staff memebers didn't say anything. So gross."
Pros: "I got a whole exit row to myself. We boarded quickly & took off on time & arrived early."
Cons: "There are no snacks & they ran out of time to serve everyone a drink."
Cons: "Wish the seats were a little bit wider"
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Pros: "Crew, new plane"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Todo puntual.y buen trato"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Cons: "Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services."
Cons: "Keep doing what you guys are doing well"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Pros: "great ease of boarding comfy seats new plane"
Cons: "free beer"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "Customer service"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Food and entertainment and leg space."
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "Almost 4 hrs of delay"
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Cons: "One check in booth for 170 passengers. Pathetic."
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "Worst customer service I have ever been subject too"
Cons: "Delayed as usual"
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "Very much on time nice crew and in land excellent people"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Cons: "Better staff"
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Pros: "I thought that the plane was very clean and the crew was amazing!"
Cons: "The overall experience was great. The only thing that I would have loved was if they had WiFI."
Pros: "Very friendly"
Cons: "All good"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Cons: "Was horrible"
Cons: "A really shitty flight. 4 hours late!"
Pros: "Por favor mantener Los precious gracias"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "Normal flight"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"
Pros: "According schedule"
Pros: "On time and clean"
Cons: "Not friendly"
Cons: "Flight was delayed by over 6 hours (it happens), but the way Frontier customer service handled the situation was extremely poor and that made the experience an unpleasant one."
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Pros: "The helpful counter agent."
Cons: "All ok."
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "Very cheap"
Cons: "Very uncomfortable no elbow room or leg room and the chairs are hard."
Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."
Cons: "Cramped and uncomfortable."
Cons: "Loudness And over priced EVERYTHING"
Pros: "Boarding was quick and easy"
Cons: "Delayed grting back.. sitting waiting for a gate to open up"
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Pros: "I liked that I was able to select a seat."
Cons: "I did not like that I had to pay extra to select a seat, especially because the seat was not any more comfortable or spacious than the other seats on the plane. The staff rolled their eyes when customers requested service. I am never flying Frontier again."
Pros: "Not much. Very amateur service"
Cons: "To pay $40 for a carry on bag is being a thief. The seat in the plane do not recline... comfort is a thing of the past!"
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Cons: "Lack of organization and a delay of 5+ hours on a 4-hour flight."
Cons: "Airport security was terrible."
Cons: "I selected the wrong flight and called to cancel. They charged me $99 and I didn't get to go on vacation."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Pros: "I liked the cheap ticket price."
Cons: "I felt a bit nickle and dimed with having to purchase water on the flight and being charge for bags, even "carry ons". I also couldn't believe that the seats didn't recline AT ALL?!"
Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."
Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Cons: "Late late late. Delayed on both ends of both flights! It wasn't even raining! No explanation or support from airline. It's cheap for a reason: because it's a worthless airline! Just pay the extra money for a real flight and you might actually get there at a reasonable time. Also: you have to pay for carry on items, use that money towards flying on a better airline!"
Pros: "Quick check in!"
Cons: "Paying $45 for carry on baggage!"
Pros: "Efficient flight and boarding."
Cons: "I didn't know how to rate food and entertainment since I didn't use those services. Why must the Frontier flights always be late? It was delayed both out to LasVegas and back to Milwaukee. Also, we were told that the flight to Milwaukee was delayed but it NEVER showed on the departures board nor was the time changed at the gate. These seem to be simple adjustments to make for all passengers to see that there was a change but it was never done and led to a lot of confusion."
Pros: "everything going well from start to finish."
Cons: "I was a little concerned when the person in the window seat next to me left soon after take-off. I figured he was headed to the washroom, but never came back. These days, you never know if it might have been something that should have been mentioned."
Cons: "Have to pay for carry-on? Paying for oxygen would be a logical next step."
Pros: "Boarding was fast"
Cons: "Very very terrible seats. Always late"
Pros: "I had a great flight both to, and from Las Vegas on Frontier Airlines. The pilot and crew were amazing and made everyone feel very comfortable. I will definitely fly Fromtier again."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Cons: "1) Although flights are fairly low fare, they get you with baggage. Had to pay to check OR to carry-on. 2) Flew out of Chicago O'Hare - a major hub - and Frontier, Spirit, Virgin America, & Alaskan all shared a SINGLE security check. Yes ladies and gentleman, one security scanner. I have never in my life (usually fly American, United, or Southwest) waited more than 30 minutes to get through security. This time was well over an hour, I almost missed my flight. 3) On-board staff was friendly (all but one woman), but there were no complimentary beverages or snacks. I did pay for some & they were not too pricey, but having to whip out my credit card yet again made my whole travel experience feel far from effortless."
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."
Pros: "One of the worst landing I have ever experienced. The pilot pancaked the landing. Everything else went as expected. The seats were uncomfortable and small. The staff was super nice. Everything else went as expected."
Cons: "Lots of delays"
Cons: "carr y on 70 $"
Pros: "Very smooth landings"
Cons: "No seat reclines You have to pay for each seat. Not the flight amount but you have to pay for a seat! Not a single thing is include. Not even a bag of peanuts"
Cons: "Beware of hidden cost- you need to pay for a 'carry-on' and seat selection (even within 24 hours of check in) Terrible crew- pilot never updated why we were on the runway and held up for 45 min after we landed. When air hostess was asked politely by one of the passengers, she rudely brushed him off and did not try to find out why. Phone service terrible- wait time over 30min with no option of call back or info about how long the wait time will be. Flight delayed for >3 hours- disorganized between landing terminal and baggage claim with no info Will never fly Frontier again unless they pay me."
Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."
Airlines flying from Quintana Roo to Nevada have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights