Boarded on time. Arrived late. Had to clean my seat as it was visibly dirty. No headphones unless you pay. No option to use Bluetooth earbuds.
Rude crew. Adv Flight makes it sound like entertainment is included...they fail to say in the adv you pay for headphones.
New plant with ample leg room!
The last minute gate change was not great. We arrived at the new gate and nearly all the seats were occupied. Beyond that I do not understand why many passengers were called up to verify their paperwork at the gate. This should be handled elsewhere. Again we lost our seats when asked to do this.
Although Westchester Airport is smaller than others I love the convenience of location. Flight was great…got in about 20 min. ahead of schedule w/minimal turbulence. Only real downside is that none of the tv’s/airline wi-fi worked so unable to watch tv or movies.
Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do
Pros: "On the plane legroom was much appreciated. Very convenient airport as living in Fairfield County. Good departure time, although general flight delays (Feb 3rd - runway problems) meant long lines & very crowded airport, with limited eating facilities."
Cons: "Return flight (Fort Myers to Westchester) flight was delayed - believe it was weather related & not the airlines fault."
Pros: "The flight delayed from 8.55 pm to 1.46 am. Arrived at white Plains 3.38 am"
Pros: "The whole experience was better than our departure flight on another airline."
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "Crew in the plane was nice!"
Cons: "Not charge me to check my bag after Alex said I could have a curtesy Check,"
Pros: "The inflight entertainment was the only great part of the trip."
Cons: "On time!!"
Cons: "The child not screaming the entire plane ride"
Cons: "Women at the boarding counter were rude and nasty."
Pros: "Crew and comfortable"
Cons: "Flight was 5 hours late made us miss connecting flight and we got no hotel"
Pros: "Crew was pleasant."
Pros: "The jet blue commitment to their customers"
Cons: "Not happy that we had to ensure answevice animal(dog) in our row without any knowledge or choice in the matter - which i believe ia inconsiderate when my wife is allergic to dog hair and is afraid of them! This new trend allowing animals on board in a much more lenient fashion needs more considerat"
Pros: "Stewardess was lovely"
Cons: "Your choice of snacks are sooo unhealthy"
Pros: "Flight delayed 1 hour"
Pros: "Love jet blue comfortable seats with legroom a tv Clem aircraft . Never bumped or oversold. Your westchester hub is great .15 minutes from my driveway to your gate. Your west coast east coast mint is the best...."
Pros: "The team did their best to board the passengers and expedite cargo."
Cons: "Delay. Wasn't sure if pillows had to paid for."
Pros: "Everything was good"
Pros: "Very nice flight."
Pros: "very attending service and good communication"
Cons: "Delay of over 40 mins not weather related."
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Stewardess was great, fun, engaging..."
Pros: "I liked that the stewardesses were attentive."
Cons: "a Bit of a rough landing."
Pros: "the crew were very friendly and helpful."
Cons: "wished for a movie."
Pros: "They have great legroom for economy class, they provide no charge beverages and offer snacks at no charge as well."
Pros: "Very comfortable seating"
Cons: "3 hr delay"
Pros: "I was pleased with efficient, friendly service."
Pros: "Great legroom compared to other airlines"
Pros: "Enjoyed adequate leg room on this flight. The Jet Blue staff at the airport and on the plane were very friendly and attentive."
Pros: "Timely flight , attentants were friendly and attentive"
Pros: "Crew was really nice"
Cons: "Tv did not work"
Pros: "Everything was on time..."
Pros: "The seats were comfy and roomy. Getting snacks and a drink is nice. The staff was all very nice. It was a very reasonably priced flight and I like that a lot."
Cons: "It wasn’t bad but the movie choices weren’t great and the screen would be nicer if it were a little clearer."
Pros: "Up to expectation; on time, smooth check in with kiosk, efficient and courteous TSA security line, clear navigational sign, bookstore, clean windows, clean seat, and clean air."
Cons: "waiting area after security checkpoint is a little too tight at West Palm Beach International Airport."
Cons: "Seems to be a problem between airline and county. Differing info about gate location."
Pros: "Good crew."
Cons: "Monitor didn't work. Wi fi was extremely spotty and slow."
Pros: "A lot of leg room. I could actually stretch my legs out so I was not cramped up by the time we arrived at our destination. Flight attendants were excellent. Flights were on time and we actually arrived early both flights. Nothing bad to say!"
Cons: "Couldn't get help at gate ,was told I had 30 minutes to call as I was boarding?Need a call from customer service.561-531-3078.Arthur Moran.flight 1068.to Westchester.7am.10/15/2017."
International flight with no entertainment screens?! You have to use your own and wifi was terrible. Doesn’t like chrome browser. 1+ hr late in boarding with no announcements
On time, smooth and friendly crew
We were delayed for 4 hours and no one was giving any explanation why until I finally called. AA wasn’t updating the time on the board. The handling of boarding people was messy. Everyone coming in and taking forever to load their carry on. Just overall bad experience
Pros: "Crew was great and tried to accommodate the best they could"
Cons: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Cons: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Pros: "Flight attendants were great. Friendky,.; Had the holiday spirit!"
Cons: "We left an hour late ."
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Cons: "Commuter jets- uncomfortable."
Pros: "I liked that I got to philly"
Cons: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Pros: "Sears are still too narrow."
Cons: "I wish I could of finished my movie !!!"
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Pros: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Cons: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Pros: "The crew was fantastic. The weather was terrible and the pilots crafted an excellent landing. Flight attendant was hilarious!!"
Pros: "Seating was comfortable. Purser spoke clear"
Cons: "Poorly organized boarding in Cancun"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "Was very cold on fight,"
Pros: "It was quick and easy to get from point A to B with no problem with good complementary options."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Pros: "The crew members had a good attitude, pilot in particular"
Cons: "Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home."
Pros: "The crew was very nice and helpful."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Cons: "Awful boarding and baggage policies"
Pros: "Only thing I like we got here early."
Cons: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Cons: "Flight delay on both ends of the segment"
Pros: "Nice staff. Seats are comfy."
Cons: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Cons: "Staff were so rude"
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Pros: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Cons: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Cons: "Ticketing agent was rude"
Cons: "Do not bring blankets!! And the staff not nice"