Daily cleaning, installation of cabin HEPA filters on flights from Quintana Roo to New York
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Delta does not allow booking a middle seat on flights from Quintana Roo to New York.
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Scores according to KAYAK customer reviews
Pros: "Premium feeling to the flight"
Pros: "Exelent airline"
Pros: "It was clean and easy"
Cons: "Nothing really"
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Pros: "Planes on time."
Pros: "Good route, with short layover in Mexico. Boarding in CUN very efficient."
Cons: "More information about discount to travel around the world"
Pros: "I was able to watch movies. The plane ride was smooth. No turbulence at all. Snacks were provided."
Cons: "We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "3 hr delay...."
Cons: "They don’t give proper time for transit and unorganized airlines."
Pros: "The soft seats & movie"
Pros: "Helpful check-in in Mexico City."
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "Croissant sandwich was not very tasty"
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Cons: "The behavior of the front desk employee who provided us the ticket."
Cons: "Embraer aircraft. imposible to get an upgrade"
Cons: "NOTHING Ok...."
Cons: "Terrible staff"
Pros: "U can watch movies for free"
Cons: "Plane was dirty"
Pros: "Everything went great!"
Cons: "Same as above. Sorry."
Cons: "the second part departed late ...."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "A few seat empty xso we all could stretch"
Pros: "Good legroom"
Pros: "attention, meal with wine, on time"
Pros: "Amazing airline ! Great everything."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Cons: "Late and no communication"
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Cons: "It would be good to include fruits in the menu"
Pros: "2 hours delayed. Unbelievable"
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Comfort of seats and when checking in being checked in with your party not scattered around."
Pros: "Crew was amazing. Felt safe from check 8n to arrival"
Cons: "Second flight that was not on time. Seat was a bit uncomfortable."
Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"
Cons: "Complimentary drinks & snacks"
Cons: "It was a little too warm"
Cons: "That they would have let my parents actually fly."
Pros: "On schedule A+, even ahead of schedule a few minutes."
Cons: "Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price."
Pros: "The crew were fantastic and the seats were comfortable."
Cons: "Leg space was a bit tight for a tall person so if you can get an exit row do it."
Cons: "It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again"
Cons: "no cold air on the flight, it was so hot on the plane, it was delayed"
Cons: "Treat form Volaris personal at Cancun terminal"
Pros: "Literally nothing. The worst airline I will never fly with them again."
Cons: "Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again."
Pros: "The crew had good attitude."
Pros: "Flight cost and on time"
Cons: "Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either."
Pros: "Crew were really friendly and willing to help"
Cons: "Flight was delayed"
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Cons: "Give the drinks at least for free"
Pros: "They didn’t let me on"
Cons: "They could’ve timed the connection better so I didn’t miss my flight"
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Cons: "Late boarding, late landing but claim on time."
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Pros: "crew was friendly"
Cons: "no entertainment choices offered - RADIO OR VIDEO."
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Cons: "They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice"
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Cons: "Everything ! That’s how bad it was."
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Cons: "I booked my tickets way in advance to avoid any problems. I drove 4+ hours to the airport and when I check in my tickets are not in the system. How can that be? No explanation or reason and also no apologies a or any attempt to help me get to my destination simply a “ your money will be refunded within 5-7 business days”. I had to drive back home 4+ hours missed the graduation that Saturday morning that I had committed to attend that was the purpose of my early booking of the flight, I am still very disappointed and upset with this experience."
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Cons: "Delay in boarding not well organized"
Cons: "The baggage never arrived and the customer service is beyond terrible"
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Pros: "Everything done properly, not a single flaw."
Pros: "Vacations food dancing and great time whit the family"
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Pros: "Crew, new plane"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "the fly was delayed and the seats are too crowd"
Cons: "Seat confort, space"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Seat space"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Leaving on time would have been better"
Cons: "Keep doing what you guys are doing well"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Customer service"
Cons: "Mex AirPort ,"
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Almost 4 hrs of delay"
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Cons: "The flight was Delayed 1 .1/2"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Pros: "I thought that the plane was very clean and the crew was amazing!"
Cons: "The overall experience was great. The only thing that I would have loved was if they had WiFI."
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Pros: "Normal flight"
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Pros: "The food, sunsets, beaches were amazing."
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Pros: "On time"
Cons: "This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site."
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "Frontier staff gipped us money in order to check in"
Cons: "Mexican staff are horrible"
Pros: "Smooth flight excellent landing."
Pros: "The price."
Cons: "The flights were full. Middle seat was not left empty for covid. Yet you would not provide a snack because of covid.I did not feel valued as a customer."
Cons: "It was a packed flight. No empty middle seats for social distancing, only half empty rows that you could pay $50 to "upgrade" into. Just having a backpack will cost an extra $40. No complaints of the crew. I've had better experiences with Spirit."
Cons: "We waited 7 hours to leave Orlando"
Cons: "Need food"
Pros: "Seat very small and uncomfortable"
Cons: "Can’t lean seat back. No entertainment, no WiFi, pay for everything."
Pros: "Good service and very attentive."
Cons: "Better entertainment options."
Cons: "Flight was delayed by over 6 hours (it happens), but the way Frontier customer service handled the situation was extremely poor and that made the experience an unpleasant one."
Cons: "Cleanliness of the plane. There were three pieces of gum stuck to the seat in front of us. Gum infer the seat on the way down to Cancun"
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "Short flight"
Cons: "Not even a refreshment without cost."
Pros: "Flight was on time"
Cons: "Paying $50.00 for each checked or carry on bag"
Pros: "On time"
Pros: "We landed in Denver 30 minutes ahead of schedule and I must say that the flight attendants were great at making sure that our needs were met. We will be flying frontier again!"
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Pros: "The price was good and they do a good job Boarding. I like that they offer a direct flight To Cancun."
Cons: "Packed in like sardines. They offer nothing No drinks, no food and no entertainment. Everything thing is an extra. Learn to pack light. When you add the extras it’s not much cheaper than"
Cons: "I did not like paying for checking in a bag and paying for the seat if you check in early."
Cons: "Will never fly frontier again. Poor service, surprise charges, and scary flight. The SEATS DONT EVEN RECLINE! Zero technology, not even FM radio on a four hour flight. American or Virgin is the only way I will fly. I hope they go bankrupt... Absolutely horrendous experience, worst ever on 40 years of flying!"
Cons: "Pay for drink"
Pros: "The duration of the flight was short."
Cons: "Frontier airline Cancun to Phila Boarded plane early just to wait over 1 hour on tarmac Turn off ac multiple times while waiting on a hot Mexico summer day Incredibly uncomfortable seats that don't recline No complimentary drinks for a 4 hour ride Won't let you sit in emergency row even though no one else is without paying Incompetent staff that allows long lines at back of plane, disregarding federal aviation laws Insufficient head room on window seats"
Pros: "Good captain. Quick flight."
Cons: "Cold with no blanket provided. No movie."
Cons: "No internet connectivity. This is an ABSOLUTE deal breaker for me. I MUST have this to be able to work."
Pros: "The boarding was quick and well managed, the flight was flawless and The Pilot told us the CoPilot, Bonnie was going to get us in early, we were 40 minutes early, and that included a little maneuvering around some storm clouds. Didn't try the food and missed the entertainment."
Cons: "It took 40 minutes for our baggage to arrive at the carousel."
Cons: "When I received my checked suitcase, it was completely damaged beyond repair. I had to cut it open. The zippers wouldn't work. And the sides were crushed in. I have to dispose of the suitcase. It was in great condition prior to this trip."
Pros: "On time. Good price. Great crew!"
Pros: "on time, pleasant crew, no complaints and the price was great"
Pros: "On time and smooth ."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Cons: "The flight landed early but then I had to wait 40 minutes for my bag. Then another 40 minutes for a shuttle to take me 100 feet to another part of the airport. It was ridiculous. Very dissatisfied!"
Cons: "the charge for luggage too expensive, I'll never use this airline again."
Pros: "Both flights (to and from) were on-time. The crew was very capable especially the crew on the initial flight as they were confronted with two heavy drinkers one of whom got sick. Their handling of these two was very professional, firm and effective."
Cons: "The increase of $10.00 (from $25.00 to $35.00) for my checked-in bag from my initial flight one week ago to my returning flight. There was no prior information of this increase."
Pros: "The flight attendants were nice. We were on time."
Cons: "We wish we would've known about them charging for carry on bags ahead of time. We would've consolidated. Instead, we were surprised at the gate when we were informed that EACH carry on would be $40 EACH way! That added an additional $160 to our trip and was more expensive than our checked bags ($30). Then upon boarding, we were seated in a row without a window, and the tray tables are TINY. They charge extra for EVERYTHING, even water. After flying Southwest exclusively, all of this came as a surprise to us. We also have TSA Pre-Check, but the woman that checked us in said "she didn't have time to look it up", she seemed clueless."
Pros: "On time service."
Pros: "Cheaper fare and on time."
Cons: "$30.00 for luggage-check. No reclining seats No entertainment No food."
Pros: "Service was good on a clean plane. Once airborne, it was a pleasant ride."
Cons: "Aircraft was late inbound and 50 minutes late to depart. Baggage was not delivered to any passengers until a full hour after arrival."
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Cons: "Bagage policy is BS. Unless you fly with just the shirt on your back, they are going to charge you more that ticket price, and tell you luggage wont fit to get you to unnecessarily check it."
Pros: "I did not like anything"
Cons: "Passengers were kept on the plane for 3hours before the captain made a decision to let the passengers off. the flight attendants were rude and lacked compassion for the passengers discomfort. Passengers were not offered any complimentary beverages or snacks to compensate for the inconvenience. Limited clarity was given concerning steps needed to board the next flight. The seats are hard, uncomfortable and do not recline. This is not my first negative experience with frontier but it will be the last."
Pros: "Even the lower cost seats were comfortable. Smooth flight."
Cons: "Took off late both coming and going. They did make up time. Glad I was not connecting flight as it would have been stressful"
Cons: "Beware of the $75 charge for bags over 50 lbs. We were not aware of this policy until checking the bags in at the counter. Would have been better to take two small bags rather than one big one. Because of this we will look for other airlines when booking in the future."
Pros: "All of the flight attendants were fabulous. They were very kind and happy and helpful."
Cons: "Because the baggage was unloaded so slowly we almost missed our connection. The only reason we didn't was the next pilot had to land at another airport and then we waited for 2 extra hours. When we did arrive in Salt Lake we had to wait another 45 minutes to get our baggage so that we could go home."
Pros: "I liked the cheap ticket price."
Cons: "I felt a bit nickle and dimed with having to purchase water on the flight and being charge for bags, even "carry ons". I also couldn't believe that the seats didn't recline AT ALL?!"
Cons: "All flights were delayed, my luggage was lost, the only airline where soda cost money."
Pros: "Boarding was timely and efficient. The Crew was friendly."
Cons: "You pay for f*cking water! WTF! Seats don't recline seats are uncomfortable No Direct TV anymore No in flight magazine pay for 1st piece of checked luggage pay for carry on you pay for seat selection, I like window seats $$$ Frontier USED to be my favorite airline. Back to United and Alaska I guess Overall, just a terrible experience. If I had the time I would picket their check in area warning passengers about their upcoming nightmare."
Cons: "The seats are so crammed together, we felt like cattle more than humans. On both flights I lost feeling in my feet 3 hours into the flight. There is zero leg room and to be honest, the lack of leg room feels like a safety hazard. Not sure how Frontier can get away with this, because if there was a disaster and you needed to exit the plane quickly I'm not sure it would get done. It's disappointing how much an airline will nickel and dime its customers to death for things like checked baggage, choosing seats (so I could actually sit next to my wife) and even carry-ons. I think we've determined we'll never fly Frontier again, nor will we advocate for them in the future."
Pros: "It was fast and nice."
Cons: "Lost our luggage. No help at terminal"
Cons: "Spirit needs more order."
Cons: "WiFi on the plane"
Cons: "Baggage claim was extremely slow..."
Cons: "The plan ride was horrible; there was a lot of turbulence and the one of the stewards over the microphone laugh and said to handle the rollercoaster. Very unprofessional on her part."
Pros: "Boarding was quick and efficient !"
Cons: "So uncomfortable and outrageous bag fees"
Cons: "The delay"
Pros: "Service sucks"
Pros: "Everything was great"
Cons: "No comment"
Pros: "Got to Newark late but safe"
Cons: "Seating area"
Pros: "I have flown with Spirit multiple times and I consistently have a fantastic experience. I sincerely have no complaints."
Pros: "Boared Earlier! Thats Awesome"
Cons: "Nothing it was all well"
Pros: "for 30 minutes he was unable to register his ticket."
Pros: "The staff was nice"
Cons: "Spirit airlines charges to much for bags. The whole experience was awful never again."
Pros: "It was terrible"
Cons: "Everything they were beyond unorganized"
Cons: "Carryon fee amount was not disclosed sufficiently in advance."
Cons: "Nos dieron asientos separados con mi esposo"
Cons: "Late departure"
Pros: "Nothing !!!! bcos you will pay double at the end on what you think you're saving"
Cons: "Charges on luggages is outrageous"
Pros: "The staff was friendly and even funny at times. Check in processes was very easy."
Cons: "When I got to my seat there were peanuts all over it. Also they cut off the lock from my boyfriend's suitcase which I dont get. It was a TSA approved lock so they just needed to unlock it. They also cut off a lock from a side pocket of my bag. I don't get why. Need to buy new locks now."
Pros: "Overall service"
Cons: "Lack of leg room"
Cons: "Fight was cancelled without notice"
Pros: "the temperature was good"
Cons: "would like options for blankets"
Cons: "Wasn't satisfied at all"
Cons: "everything- spirit airlines is terrible"
Cons: "U didn't like the fact my gate number change and the agent didn't mention ut to me."
Cons: "luggage max weight is a joke. luggage fee is insulting."
Pros: "Nothing at all!"
Cons: "Huge delay!"
Pros: "I got there"
Cons: "Everything else"
Cons: "Misleading pricing, charging for luggage"
Cons: "The flights are always delayed for what seems to be no reason."
Pros: "Would have liked more information at gate about delay"
Pros: "Friendly staff"
Cons: "No wifi"
Cons: "Late Boarding"
Cons: "No tv"
Pros: "Just one staff member."
Cons: "Lack of Integrity and Structure."
Airlines flying from Quintana Roo to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quintana Roo to New York
Masks required on board, masks provided on flights from Quintana Roo to New York
Social distancing seating
Middle seats unavailable to book on flights from Quintana Roo to New York
Testing for antibodies, testing for symptoms for flights from Quintana Roo to New York
Waiving of change fees. Search flexible flights from Quintana Roo to New York