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It was a terrible flight! We were delayed 2 hours just sitting on the plane on the way from San Diego to Raleigh. Coming back, we were delayed again in Raleigh for about 40 minutes, when we got to San Francisco, we got delayed again due to no gate available. We missed our flight to Fresno due to all the delays!!! We had to wait in a long line to get compensated to stay in a hotel and this was about mid-night! The staff that talked to us did not even apologize for the inconvenience that happened! We were already tired from traveling and we had to deal with all the delays! The company has no consideration of their customer's time. We completely wasted one whole day just dealing with this delay and had to get another sitter for our dog because we couldn't get home that night. This experience was very bad and I would not want to fly Alaska airlines again and would not recommend it to anybody!

For a 5hrs flight a simple meal should provided instead of snacks only

Our flight from Raleigh to Seattle delayed by hour plus. We missed connection as we couldn’t get to next gate in time Then we waited till 2:30 plane and then sat on tarmac loaded for half hour then our luggage couldn’t be found finally found where it was 2 employees sent us in wrong direction

Great …check-in was a little messy but went by quick.

Middle seat, elbow wars. I cannot understand why they load the front of the plane first. You would think it would be more efficient to load the back to the front. I believe it is. And it needs to be changed.

I paid for a window seat and on both flights I was put in the middle seat. Then on my flight to seattle I had to sit next to a passenger with a cat. I'm allergic to cats. So I sneezed, and had a running nose all flight.

My screen was hard to change channels….seemed it was worn out….i just gave up and read a book I brought

The confusion from Alaskan Airlines to American, no one at the front desk of Alaskan told me I didn't have a flight, which made me miss my flight that was transferred over to American TERRIBLE customer service at Alaskan!! American Airlines was a great experience. Alaskan TERRIBLE!

It was okay. Gate crew could be better organized. Wheelchair service for my mother was late as we deplaned. Flight crew was alright. I’ve seen better and worse.

The cabin was uncomfortably warm throughout the five hour flight.

Overall good experience...exception: very cold temp in teh cabin.

I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.

Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.

Delayed for no reason at all originally. Then they said it was due to weather conditions. Communication between kayak and Southwest was terrible because both displayed different delays and departure times for HOURS throughout the day. The plane then had technical issues which delayed us from taking off even longer. Didn’t actually take off until 11:45pm when the original departure time was 7:35pm. I didn’t get home until 1:30am the next day. I was exhausted and pissed off. I am not confident if I’ll fly southwest in the future or use kayak to book.

Flight was fine. Only thing was flight was delayed nearly 2 hours. Flight was originally scheduled to depart at 7:50pm but didn't depart until 9:50pm. I got home around midnight. It was later than desired and I had to get up early next day to take kids to practice. I have noticed that last flight of day on West Coast for Southwest always tend to have delays.

Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.

It was cancelled at the last minute. Left us scrambling. Totally unacceptable

Seats are tight. You pay extra to get to board early so you can sit with your companion. If not, you possibly will end up sitting in a middle seat if you are boarding group C.

Lost cabin pressure and had go back to the originating airport. We were left sitting on the plane for more than 30 minutes with no directions from Southwest on what was going on, other than the app telling us there would be a flight at 12:30 AM. I finally got off and went directly to a SW desk and rebooked for the next day. I understand that malfunctions happen, but SW was totally unprepared to manage the situation and did not serve the passengers. To make matters worse, they took one hour to find my checked bag.

Appreciate that when flight was delayed, our next connection waited for us.

Crew completed ignored our aisle when giving snacks and coffee

Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.

No food or drink, Not much conversation with crew. They didn't come through to check on people. There were no charging stations or wifi to watch movies. It was like being on a bus in the air.

This flight was originally delayed by ~45 minutes; which is fine. However, there were additional delays due to late offboarding of the prior flight, unclear issues with the boarding process, delays on the tarmac, and exceptionally long taxiing. None of these issues were communicated proactively. Additionally, the flight had exceptionally rough turbulence, which led to a very uncomfortable flight and no traditional beverage service. Again, this is understandable, but it was not communicated up-front by the flight team.

Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.

Two delays on two separate planes with parts they could not easily find and replace.

The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.

Everything was good except wifi and a leaking drink chiller. The floor was all wet and my bag was soaked. Did not notice until debarking. Have not heard back from Delta. Even though this was leg one of an international flight in first class, they denied access to their Sky Club - very disappointing!

Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!

Flight was 3 hours late so only had an OK experience

Raleigh to Chicago was OK. The problem was Chicago to Lincoln. Flight was delayed 4 hours. Give them credit for the updates and reason why it was delayed

Staff and flight attendants were very polite. Flight was smooth. My seat on the plane was a bit broken so it would not stay in upright position but it was fine for the most part.

I didn’t have a seat assignment and my seat was very dirty on the flight from Frankfurt to Budapest.

Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!

Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗

Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!

All flights were on time and boarding was issue free

Water service would be great. The way they board is terrible. Slow passengers first😂😂 They need to smart up a bit

Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.

Late by nearly 2 hours due to taking that long to change a tire on the plane.

As per usual for my flights with American Airlines, One flight was very delayed and caused me to miss my connection and they moved my flight to another day. I called customer support and was moved back to my original day but different flights. My layover flight was delayed by an additional 30 minutes while the flight crew confirmed that the plane was airworthy. Ultimately, it is less hassle to drive 10 hours than to fly 6 hours with American Airlines. I recommend my friends and family to hitch hike over taking this terrible transit.

It’s love good long way travel!! I always want more give me price down i want ever month travel I miss travel only North Carolina to Thailand in my love her !!

I found the seats ergonomically uncomfortable forcing the body to seat slightly hunched. For a short flight I worked on adjustments but for a longer flight, it would be difficult.

For some unknown reason, my checked bag didn't arrive at the same time. I got to my destination about 30 minutes late (5pm) and my bag was delivered to my hotel at 2:06am.... in the past 4 flights with AA, they been delayed and I've missed connections and my bags. Poor service.

Check in for 5am flight at RDU was hampered by American check in counters being seriously understaffed , was told even supervisor called out. Took so long in line for special services check in that we missed our 5am departure even after arriving at 3:30am. Had to be rescheduled to later flight from Charlotte to St Thomas.

Awfully rude American worker at door when we started boarding flight. Then, walk into a blazing hot airplane with no air conditioning until twenty minutes into the flight. Free entertainment was non existent! My husband, along with the fellow passenger in our row, and I could not get entertainment to work, no WIFI! Really?? Been flying American a long time. Was very disappointed.

Flight delayed and missed connection. Rescheduled flight cancelled after 6 hrs wait. Rerouted thru ORD, flight cancelled, overnight stay in ORD. Still in the air on new flight!

Very below average , plane from Dallas to Toyko was very poor designed plane. I had to sit for 13 hours next to fat man. Really bad seat and entertainment screen sucked

This flight never occurred because AA couldn’t get their act together.

Everything was great except boarding for the flight from Charlotte to Raleigh and seating from New Orleans to Charlotte.