Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Excellent! So happy that the crew members were so helpful and friendly and able to understandably communicate. They’re very receptive with someone like me, with disability. I love that I did not even have to ask for luggage help like, having to place and take down my carry-on luggage in and out of the over-head compartment. Hope, help is extended to disabled passenger(s) through out class classifications they’ve bought; economy or business class it might be. As a disabled person myself, I’m truly of great appreciation of this kind of help. Means a lot !!! Thank you so very much JAL crew. You out done others on this customer service part of the trip. Please continue to do so. From now on, I’ll choose JAL as my airline whenever I have to fly to any southeast asian countries. And I will disseminate my excellent travel experience with you to others.
American Airlines food is horrible. Also, paid to fly JAL on all segments, but received a much lower quality. I was disappointed to learn that we would be using American Airlines on this flight, which has less comfort, entertainment, choices, and lower standard of service. Overall not satisfied.
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Two delays on two separate planes with parts they could not easily find and replace.
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
Everything was good except wifi and a leaking drink chiller. The floor was all wet and my bag was soaked. Did not notice until debarking. Have not heard back from Delta. Even though this was leg one of an international flight in first class, they denied access to their Sky Club - very disappointing!
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Flight was 3 hours late so only had an OK experience
I had a wonderful experience flying with delta. The gentleman taking care of us on our flight was so nice, accommodating, and attentive. He always was smiling and giving pins to the kids which made me smile. The flight was quick too and without turbulence. Thank you for the great flying experience.
Horrible. This was not first class. This was a connecting flight whi h was late. My original flight never came. I hated the fact that delta gave me a connecting flight from New York to Orlando Florida. No meals and the television screens were not working. There wasn't even any power to charge your phones. This is NOT FIRST CLASS DELTA!!! Do better next time!
Flight was late. Club was full. Experience is exactly what I expected.
Everything would be much better if Kayak stopped nosing into my business with Delta.
I didn’t have a seat assignment and my seat was very dirty on the flight from Frankfurt to Budapest.
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
Food is terrible. Flight is outdated and seats are not comfy.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
All flights were on time and boarding was issue free
Water service would be great. The way they board is terrible. Slow passengers first😂😂 They need to smart up a bit
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
Late by nearly 2 hours due to taking that long to change a tire on the plane.
The boarding on this Air Canada flight from Toronto to Barcelona was a complete mess. The ticket was written under United but they were actually Air Canada flights. We went from one end of the Toronto airport to the complete other side.
I found the seats ergonomically uncomfortable forcing the body to seat slightly hunched. For a short flight I worked on adjustments but for a longer flight, it would be difficult.
For some unknown reason, my checked bag didn't arrive at the same time. I got to my destination about 30 minutes late (5pm) and my bag was delivered to my hotel at 2:06am.... in the past 4 flights with AA, they been delayed and I've missed connections and my bags. Poor service.
Check in for 5am flight at RDU was hampered by American check in counters being seriously understaffed , was told even supervisor called out. Took so long in line for special services check in that we missed our 5am departure even after arriving at 3:30am. Had to be rescheduled to later flight from Charlotte to St Thomas.
Awfully rude American worker at door when we started boarding flight. Then, walk into a blazing hot airplane with no air conditioning until twenty minutes into the flight. Free entertainment was non existent! My husband, along with the fellow passenger in our row, and I could not get entertainment to work, no WIFI! Really?? Been flying American a long time. Was very disappointed.
Flight delayed and missed connection. Rescheduled flight cancelled after 6 hrs wait. Rerouted thru ORD, flight cancelled, overnight stay in ORD. Still in the air on new flight!
Very below average , plane from Dallas to Toyko was very poor designed plane. I had to sit for 13 hours next to fat man. Really bad seat and entertainment screen sucked
This flight never occurred because AA couldn’t get their act together.
Everything was great except boarding for the flight from Charlotte to Raleigh and seating from New Orleans to Charlotte.
For an over three hour long flight one pack of cookies was not enough.
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
When arriving over 2 hours early to check k in at Charlotte airport I was told I would have to check my carry on ? Apparently the flight was full and may not be room. I was not given a choice and the agent was quite unpleasant about it. I am a senior amd was not comfortable me having to worry about my bag being lost vut it didn’t seem to bother him. There were lots and lots of people of all ages in line when we boarded with carryons and most larger than mine .the rest of my journey was pleasant vut this was totally unacceptable.
My wife was in a wheelchair. Most accommodating and kind staff!
From charlotte to Toronto was not good From Toronto to Dubai was very good
The gate crew were very efficient and diligent with respect to helping people with carry-on luggage. Because of their diligence, only a few "bad apples" snuck through and subsequently delayed onboarding because of the lengthy attempts they had to make to get their oversized roller bags to fit in the relatively small overhead luggage compartments in the Embraer 175 we were flying in. I also appreciated Air Canada's attempts to head off this situation by offering, during check in, the opportunity to have carry-on luggage checked through to one's ultimate destination. This made onboarding and subsequent transfers very convenient for me.
Great flight crew. Flight delayed but still made connection because I rushed through the terminal. If I’d waited for the requested wheelchair I never would have made the next flight. Also, there was no one readily available to ask for assistance, I had to search for assistance. The workers at customs seemed annoyed to help.
Plane had a problem with the steering mechanism, which causes a 2.5 hour delay while boarded.
I will never fly with Air Canada again. Our flight to Montreal to Munich was delayed. We missed our connecting flight to Marseille and we’re stuck in Munich airport for 11 hours. I will never fly Air Canada or Lufthansa again.
Missed connection by a couple of minutes. I’m hat was followed by 2.5 hours in line for a hopelessly overmatched customer service desk that actually closed after 75 minutes and directed us join the back of another one at the other end of the terminal. Gross and truly remarkable levels of incompetence with Air Canada. Buyer beware!
The departing flight from Raleigh NC (RDU) on Monday June 5th was delayed four times that day due to a technical issue that was not explained to passengers. We arrived in Toronto over three hours later than scheduled. As instructed, I have filed a claim with Air Canada for possible compensation.
There was a 1 hour delay on the return flight but it was caused by ATC restrictions in Montreal. One of 2 runways was under repair.
