Daily cleaning, installation of cabin HEPA filters on flights from Redding to Central America
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Scores according to KAYAK customer reviews
Pros: "NO social distancing - no real requirement to wear masks = their 'advertising' was a LIE"
Cons: "If they say they are requiring masks - they should actually back up their words with actions - it's a total lie - an irresponsible one at that."
Pros: "Very few people on the flight. Plane was clean, in good condition. Boarding was straightforward. FA's were attentive and keen to please."
Cons: "One little cookie. I could not log on to the in flight entertainment."
Pros: "Crew was very nice."
Cons: "Consistency - nuts on way to Chicago were warm while on way back cold."
Pros: "Crew were very pleasant. Flight was on schedule."
Pros: "Fly monthly with Alaska and never let me down."
Pros: "Leather seats"
Cons: "More legroom"
Pros: "Kind crew and comfy seats."
Cons: "The seats were too compact, and the water tasted funny. Also IAD is not well equipped for snow."
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "Crew was attentive to a couple of issues with families (not my issues, but could have affected customers traveling alone adversely)."
Cons: "Plane was delayed in Seattle, but there was no notification from Alaska. I found out through Kayak and didn't have as short a connection as I thought I would."
Cons: "Everything was really easy"
Pros: "Loved the WiFi was free and we could watch tv shows and movies on our iPads"
Cons: "A bit bumpy but out of our control"
Pros: "Stewardess were very nice and helpful"
Cons: "Getting thru security in nyc was very backed up That’s not your Fault tho"
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "I loved the speedy boarding process and atmospheric lighting aboard the plane and the complimentary coffee."
Cons: "Crew was detached and came off unfriendly. Seats hurt to sit in after two hours. A 5 hour plane ride is uncomfortable and hot even with fan on. WiFi too expensive for my budget."
Cons: "Flight delayed 2 hours due to mechanical problems. Extra charge of $25 for each checked bag."
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Pros: "Warm staff both at the gate and onboard."
Cons: "Flight delay up flight delay. No PA system at the gate so the staff had to shout. Waiting in a hot plane for an hour plus. Plane had no headphones, no blankets, no food. Really a bummer of a trip."
Cons: "No one would help quiet the screaming 4 yr old behind us. It was the red eye. Offer them a snack since the was screaming he was hungry."
Pros: "the newer and clean plane, the staff and the video selection"
Cons: "no pillow for a red eye coast to coast flight sucks."
Pros: "Alaska is my absolute favorite airline. On time, courteous, a fair mileage plan, nice planes. Unfortunately I have to take them out of SeaTac."
Cons: "SeaTac is the worst airport in the entire country in my experience. Two examples why: 1. When I arrived this morning at 5am there was already a nearly hour long security line. 2. Upon our early arrival from California, SeaTac doesn’t have a gate for us, so we burn time and fuel on the tarmac. Like usual. One trip to any other airport and you have an appreciation for how DREADFUL SeaTac is on the whole. Some great people, but a poorly run poorly managed monstrosity of a disfinctional airport."
Cons: "No food"
Pros: "Same as above"
Cons: "Again crying babies made impossible to sleep"
Pros: "The flight was great and comfortable"
Cons: "On the leg from Seattle to Anchorage there was a significant time delay due to a “medical situation” I suspect a young female passenger had a few to many drinks and puked all over the back of the plane prior to take off. It happens and is really no ones fault but her own. I guess being the smug person I am I would like to see Alaska be compensated by the young lady"
Pros: "Cheap and"
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Pros: "Desk personale friendly"
Cons: "That is was so dayed"
Cons: "There was a delay of over 1:45 minutes. That is why I am rating "mediocre"."
Pros: "Great flight crew"
Cons: "Nothing to dislike"
Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"
Cons: "No actual meal given to passengers unless you paid for it"
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Alaska's staff is prompt and courteous."
Pros: "As I ssid before everything.k"
Pros: "Departed right on time & arrived early"
Pros: "I enjoyed it :)"
Pros: "Fairly new plane"
Cons: "The two people next to me each had a loose chihuahua. The plane was full and there was no other seat available."
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Cons: "1st time flying it was a great time"
Pros: "Complimentary wine or beer is pretty cool."
Cons: "We like jets but the Q400 is still nice."
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "Flight on time. Great service"
Pros: "I like the boarding from the rear...it makes sense and seems to alleviate the bottleneck in the middle. The crew was very nice."
Cons: "Having just come from a COPA flight, I saw that meals and entertainment were included, so that reflects upon US carriers."
Pros: "Liked the self-print station for bag tags and the flight crew was friendly and helpful."
Cons: "The boarding was not good;they delayed the flight, then returned it to our original time without changing the flight board. Then they stopped us in the middle of boarding to say there was a problem with the plane without giving an estimate of how long. We got to board again 10 minutes later."
Pros: "Smooth, clean, on time, ease of all!"
Pros: "Nice crew."
Cons: "The usual horizon air standard flight."
Pros: "Crew was great and made boarding easy!"
Cons: "Couldn't have been better."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Safe trip. Thank you!"
Pros: "Flight on early and arrived early."
Cons: "Food options. None offered not even some pretzels."
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Cons: "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Cons: "It would be helpful if United can advise the passengers that their meals are for purchase, I think the selections are limited and I would pick up something ar the vendors near the lounge before boarding. For such a long flight, maybe United could offer more selection T on entertainment and news channel also."
Cons: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."
Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."
Pros: "It was great... all staff where very courteous and helpful. A very comfortable ride. A 10 in my books!!! Love you guys!! Barb Langman from Lafleche Saskatchewan Canada"
Cons: "I didn't like getting bumped and having a 15 hour layover and having to find accommodation in Houston.. that was awful."
Pros: "flight left and arrived on time. boarding process was quick."
Cons: "the drinks cart took an hour to reach my aisle. it would have been nice for them to have had 2 carts to speed up that process. the seats are marginally more comfortable than those on a discount airline."
Cons: "This flight was canceled without a reason given aside from "air traffic control" and we had to rebook on our own, and our rebooked flight got canceled as well and United has not offered any reimbursement for flight or hotel adjustments then made me pay three separate times to check one bag."
Pros: "The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip"
Pros: "Flight once started went smoothly"
Cons: "2.5 hours late; stewardess should provide updated helpful info about possibly missing connecting flight & even get cart ride in terminal to rush to connecting flight gate since both were United flights."
Pros: "Convenient and on time. Comfortable"
Pros: "*They offered a few snacks (small bags of cookies and water) during our 2 and a half hour delay. *Staff was friendly."
Cons: "*Over two hour delay * No organization between the three boarding classes (3,4 and 5) so people just pushed to the front and stood in the way. *Overhead bin space was limited. *The inflight entertainment never worked."
Pros: "Fast and easy to check in and get on my plane."
Cons: "Nothing went wrong really for me."
Pros: "On time, quick boarding, smooth flight"
Cons: "No issues"
Cons: "The crew, on the flight, were very short and rude. Acted like it was a inconvenience to them to even be there. I was very disappointed. I am a ex airline employee, and it hurts my heart when I see staff treat people with disinterest. So, over all I was very disappointed."
Pros: "Courteous crew and staff, no problems"
Cons: "Warm while on the ground. Otherwise comfortable"
Cons: "I can't wait to the Redding airport has a body scanner. I have an artificial hip and have to go through a full pat down every time I fly."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Cons: "lack of info on flight delays. missed connection. no help. paid more for earlier flight then got put on late flight tht was $200 cheaper ...NO REFUND"
Pros: "Good experience with United. I don't usually fly with this airline wi I was kinda hesitant, but it was ok."
Cons: "I don't like that there is no free in flight entertainment."
Pros: "NO DELAYS!!!"
Pros: "NOT A THING."
Cons: "2 hour delay. Waiting in the plane on the tarmac for 45 minutes before we departed to SF."
Cons: "Every possible time was stolen,every fight with a long deleight terrible."
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "courtesy, efficiency, on time"
Pros: "Grea flight if not for...."
Cons: "The gentleman next to me was half way in my seat the whole flight Luckily it was short but when I asked if one of us could move to a open seat, I was told "I've already done the count". It would seem that United ticketing would be able to put someone who is visibly too large for a regular seat in a row of their own when there are empty seats....don't leave it up to the paying customer to uncomfortably have to say something ..... have someone sitting on you with their elbows in your side"
Pros: "Thanks. On time. No problems"
Pros: "TSA forced me to be sexually fondled. Then the flight was over booked. My connecting flight was delayed. My last flight was also delayed by over three hours. Rather rude customer service agents. Joseph in Dulles was the exception however."
Cons: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Pros: "Germán, one of the stewards on our flight, helped a fellow passenger who fell ill mid flight. He remained calm throughout, knew exactly how to assess and handle the situation, even helping the spouse who was emotional given her husband's condition. He tended to the family the entire flight. He went above and beyond and I hope he is recognized for his outstanding and exemplary efforts ."
Pros: "Flight was quite delayed due to WX. But the crew kept us in the loop and negotiated a better slot with the tower."
Pros: "Did make the connection to Chicago after running to the gate-last 2 to board before cabin was locked."
Cons: "Sat on the runway for approx an hour-no wear to park. Almost missed connection. If we weren't in good shape, would never have made it."
Pros: "I like the attention inside the airplane"
Cons: "I didnt like the.attention outside the airplane. Imissed my.flight.due to the short spaces.between conections and the long lines in migration. This happens to me.every.time i take Washington conection"
Pros: "It was clean and staff were kind."
Cons: "I understand no one can control weather and the flight delay, but they only had 2 vending machines. None of the machines wold rake my $5. Chips said $1.50, charged me $2. Since Redding always flys to San Francisco, they should have a little cart with someone there serving everyone with flight delays. San Francisco is always going to have fog. Would have made the disappointment with flight delays not so bad"
Pros: "The airline personnel was very helpful to my father."
Pros: "Ontime service"
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Cons: "I paid for the internet access and it says all flight, but that's not true, it doesn't cover the whole flight."
Pros: "Also a very solid crew!"
Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
Pros: "The price for the flights was great."
Cons: "The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently."
Pros: "Seat was roomier than I expected for economy class. United did arrange for hotel, shuttle and food vouchers for those of us who missed our connections. The hotel (Biltmore in Santa Clara) was very nice. The plane crew did their best to help passengers with connections to catch, especially those with international ones."
Cons: "Delay at boarding: long LONG motionless line with no explanation to this large crowd of passengers led to delay in departure. Many missed connections, including mine. Later on, learned that some mechanical problem was the cause, so delay understandable, but someone should have made an announcement to the waiting passengers. Due to conventions in SF, we were told, we had to be put up in Santa Clara, down in Silicon Valley, an hour away. Expecting major morning traffic jams, we asked for a 5 am shuttle (plane leaving at 8, plus having to go thru security again). Since it took 2 hours from landing in SF at 10:30 pm to getting to the hotel, there was little time for sleep and no food available at the hotel at those hours. The shuttle drivers seemed confused, relying on GPS to guide them and speaking little English."
Pros: "Crew was friendly and efficient."
Cons: "Flight was delayed coming in from Oslo, so boarding was pushed back due to customs clearance of the plane. TVs weren't working properly and needed to reboot before take off. Then while viewing movies, there was constant skipping throughout the flight. Then after landing, we sat on the runway for over 40 minutes waiting for a gate. Leg room not great. Overhead compartments were too small for the average rolling carry on so I was forced to check my bag at the gate, and then deal with baggage claim at LAX."
Airlines flying from Redding to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Redding to Central America
Masks required on board, masks provided on flights from Redding to Central America
Social distancing seating
Middle seats unavailable to book on flights from Redding to Central America
Testing for antibodies, testing for symptoms for flights from Redding to Central America
Waiving of change fees. Search flexible flights from Redding to Central America