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The flight attendant for first class was excellent. Very attentive to the needs of the passengers The time scheduled for the connection flight on to Kona was too short and we missed that flight. But another flight was only an hour later. But it should have been scheduled that was in the first place.

Boarding was well organized, seats comfortable & it was a very pleasant flight

Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.

No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing

Low cost, but I think I really wanted an aisle seat, and I could not easily get one. The return leg might be easier.

This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.

Seat didn’t recline at all- very uncomfortable after three hours

Flight delayed three times no explanation, left 5 hours after initial time, disrupted my job

Very nice staff, plane was delayed-they gave some snacks about 30 min after delay due to mechanical issues (which I appreciate them checking the plane)

I am a novice flier, I had a 4 hr layover in Seattle, I check my email and my Alaska app often and there no notifications. When it got closer to boarding time no one was there. I went to the information booth and a wonderful woman named Rana told me the flight gate had been change. I had an anxiety moment, I had to take 3 trains to get to the other side of the terminal, which made me frozen with fear, thankfully Rana took me the whole way otherwise I would have never made it . I am disappointed there were no notifications on the app or online. But I can’t say enough about the Help Rana gave me. If there is any way she could be awarded an appreciation acknowledgment it should be done. Thank you

overall a very good travel experience - left on time, arrived early. Mostly a smooth flight. Polaris seats were excellent, very good service and nice food with options.

Excellent. I had a medical emergency on flight SNA-ORD and the attendants were very helpful.

Smooth flight, easy boarding process. Made up time in the air with initial delay due to weather pass through

Flight was over two hours late, but they notified us early in the morning. They ended up changing planes the food on board that was extremely mediocre and we were in premier class.

awesome team work seen since on board till off plane in my destination. thanks you so much.

Food was very bad Crew was not so welcoming. Chairs was so uncomfortable

Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.

The business class had to wait to board last. Unacceptable

The air hostess was excellent. I have taken so many flight domestic and international, this is the first time the air hostess was so caring. She was a delight

Return Premium Economy section to the smaller section with comfortable seats. Add internet, upgrade the meals, and upgrade/update the Movies and Music onboard.