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Flight staff and all was fine. Food always sucks on planes so nothing new.

The SFO lounge closes at 12 midnight. My flight took off at 2AM

Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all

Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately

We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.

I contacted both carriers months beforehand to change the cabin (booked in April) but to no avail (united asked to contact Swiss since it was their equipment, Swiss told me to reach out to united). So yeah… My seat was pretty worn down, legroom on 27K was more than enough, but still economy seating so, getting to know your neighbours was easy. According to ground staff, the flight was massively overbooked- and this showed. I ordered a gluten free meal beforehand (which was honoured) but for breakfast got a bread roll and croissant 🤷🏼‍♂️ The connection itself is great. Leaving SFO late PM to arrive at ZRH in the afternoon makes it easier to get re adjusted again. However, and since I’ve flown this connection a couple of times in the past, I will rather deal with one carrier only and include a layover on the east coast.

Overall good experience. The positive: nice courteous crew. A modern aircraft, with extra space for carry on luggage. The okeish: Unfortunately, no entertainment screens, you have to you use your phone with the United App. The bad: in seat power was not working in our row, even it was promised as an onboard service. We were looking to charge our almost depleted phone batteries during g the flight This no power also happened in the flight to las Vegas. We paid extra to be in seats closer to the entrance. It was not advised that the seats we selected couldn't recline as behind us was was the emergency exit.

Food on this flight was horrendous, and I've had a lot of plane food, I know it's not fine dining but everything tasted terrible. The staff were friendly and helpful, boarding was OK and flight was on time.

Convenience is what I liked… Very little needs to be improved as it’s a domestic flight that connects to an international long haul.

The boarding process was pretty messy both at the gate and on the plane with staff who were not particularly friendly or helpful. I also think in comparison to their competitors the allocated space is less