Pros: "Plane was ok for a low cost"
Cons: "Boarding; always delays with Spirit."
Pros: "Arrived 15 minutes early!!"
Cons: "The fact that they make you purchase seats AND pay for baggage is crazy. Also not allowing the seats to recline at all and making them extremely small, makes for a very uncomfortable flight."
Pros: "The crew was awesome!!"
Cons: "After buying my ticket, a day before boarding, I was charged separately for checking bags and carry-ones. Once I got to the airport, I was charged another $30 for the weight of my bag. I should have been made aware of these fees during the purchase of my ticket. Nearly $200 unexpectly taken away from my vacation fund. Soooo not cool. I believed I was getting a great deal, but in actuality I was being charged just as much as any other flight. The ride may have been better with another airline because the seats where compact, hard, and immobile. It’s definitely was my best experience."
Cons: "Seat where non reclinable on a overnight flight !!!!"
Pros: "The price"
Cons: "The trip got canceled due to unrest in Nicaragua, but they wouldn’t give us our money back, even though we had bought flight insurance. This is a scam!! Do not use them ever!!"
Cons: "The service was really bad. I've never have seen something similar. This company needs to spend money training employees."
Pros: "Personal item (free bag) is now a reasonable size for a human to travel with for a weekend trip. Online check-in and updates are helpful and efficient. Boarding was also efficient. Crew was pleasant. Take-off and landing were smooth (on a blue-sky day). Arrived early!"
Cons: "Tiny, tiny seats (and I’m a small human). Pull-down tray the size of my phone. No place to park a water bottle during the flight. But overall, it was better than I expected from Spirit."
Pros: "Great service nice and clean"
Pros: "Not much"
Cons: "Flight was delayed an hour and a half. Stewardess looked hung over was drinking a beverage while walking the aisle. Not friendly at all."
Pros: "We had 6 flight time changes"
Cons: "We had 6 flight time changes. Dude WTF???"
Cons: "The flight was delayed both ways!! Coming back they let everyone broad the plane knowing that the co captain haven't even left Texas yet! So after 30mins sitting on the plane they told us everyone had to get of the plane !! I just want my money back cause a two hour delay is crazy!!"
Pros: "I didn't like anything."
Cons: "They cancelled our flight. They lied and said that they emailed me, then one representative said that they called me that to was a lie. We were checking at the counter, that's when we found out. There were others that were shocked & disappointed also. We missed our family reunion in Orlando they didn't help us at all! I won't use Spirit Airlines again! We should be compensated but no one's trying to listen when we were calling customer service"
Pros: "Best seats and service"
Cons: "Spirit Airlines has so many hidden fees. You can bring one personal item for free. However, a carry on was an additional $59 per flight. Checking a bag was $62. We also had to pay to reserve a seat. All of the $10 seats were shown as unavailable when we were checking in. This meant only the $18/$28 seats were listed. When we got on the plane the flight was almost empty and we could have sat in any of the $10 seats. You don't even receive complimentary water."
Cons: "The staff was really rude. I get that Spirit's thing is to be cool and punchy, but the flight attendants don't need to talk to me like I'm a 5 year old."
Cons: "We had a 2 hour delay in boarding and then a 20 minute wait at the landing gate as they were all full."
Pros: "The plain was clean."
Cons: "How would anyone like surprise charges? Why rob people and charge them for a carry on bag without prior notice? I would never travel with this airlines again."
Pros: "Boarding was good"
Cons: "Attendants didn't seem happy to be there. Even when saying thank you for your flight, no smiles. Food was blah. Why pay $4 for junk food. Drinks were OK though. The landing wasn't right. It was uncomfortable. I do have to fly back with spirit, but I won't fly spirit again. I'll stick with united and delta."
Cons: "40lbs luggage limit when other airlines have 50lbs limit. Seats were very tight - had aisle seat and could barely get my legs inside the row. Nickel and dime you for everything. They bill as low price air fares but when you add up the luggage and seat fares you might has well fly airlines where they offer water free."
Cons: "4 Hour Delay, Long lines to check bags, hidden fees. It ended up being more expensive than competitors."
Pros: "Basic. It was what one would expect from a Greyhound bus. There was no interaction between attendants and guests, no water or simple snack, no offer of blankets... Most unsettling : the website was malfunctioning, the check in machines at the airport were malfunctioning and the attendants DOUBLE CHARGED ME for the bags. Accessing someone by phone is virtually impossible and the upcharge for a carry on bag is obserd! The Spirit experience is the Greyhound Bus of the airways."
Pros: "Buy your checked luggage when you buy your ticket, otherwise be prepared to pay $45 per bag, no matter how small. Our baggage fees cost more than thenough flight itself! Never fly spirit unless you fly very, very light."
Pros: "On time boarding, departure, and arrival."
Cons: "Space, bag fees"
Cons: "Flight delayed an hour AFTER having boarded the plane."
Cons: "Our flight was supposed to be direct to Denver. It was changed to a connecting flight they Vegas. We arrived home almost 5 hours later than we had originally booked. There was no notification to me about this change bc inbooked the flight thru Kayak. Either Kayak or Spirit should have notified me of this. We could have spent an additional 2 hours with our son who's away at college. I find this to be completely unacceptable. I do my part to pack within your rules, article to my flight on time and respectful to the crew. This will most likely be my last time to fly with Spirit. There was no email or text with regards to this change. Every other airline I have flown with will either send an email or text if there's a change in flight status."
Cons: "Crew wasn't very friendly, especially at the gate in LA. I understand that they consider themselves a no-frills airline but the extra charges got to be a little ridiculous. I was surprised I didn't have to pay to use the restroom. The seats were uncomfortable and there was very little leg room. I don't think I'll be using this airline again."
Pros: "On time, good flight, nice crew."
Cons: "Should have flown United or American...even though their fares are more, the baggage fees are reasonable compared to Spirit."
Pros: "No enough leg space"
Pros: "Really enjoyed the flight crew! They were all very welcoming and friendly!!! Would love to fly with those ladies anytime"
Cons: "The seats did not recline and not much leg room"
Pros: "Bundling and saving on liquor. Friendly staff."
Cons: "Coldest flight I've ever been on, and I wasn't the only person who thought so. Charging for water is ridiculous, it should be free for it is extremely important to ones health to stay hydrated. No wifi to be purchased, no magazines or TV for entertainment. No outlets to charge my phone. My chair did not recline and was very uncomfortable. Flying to Vegas our flight was delayed for an hour because of computer issues."
Pros: "Inexpensive, mostly on time"
Cons: "Seats don't recline, gave the same seat # to more than one person, only one personal item"
Pros: "Comfortable quick flight with basics needed"
Cons: "Cost of extras was a little steep. Make them more reasonable."
Pros: "Going with Spirit Airlines was no problem. Great pricing, long lines to check in bag but it was organized with helpful staff and moved quickly. Boarding was smooth, take off was on time, efficient & pleasant flight attendants. No problems getting my checked bag from the carousel. Overall excellent experience with Spirit. This was my second time flying with Spirit & 1st experience was similar. My return trip will be with Spirit again. I recommend Spirit!"
Pros: "The plane is new, fairly clean. Everything about the airline and the flight is terrible. Flight attendance were rude, coffee for which I paid was cold and tasteless, simple water was not offered. Paying for a small on board luggage? Paying to choose the seats?"
Cons: "Read above."
Cons: "They even charged for carrying on luggage."
Cons: "Delays, service, upkeep, feeing of safety"
Cons: "The airlines played with the customers...the plane coming for us to take was late...we had to wait, but the airlines left one person on to process us all to keep us waiting. It was terrible. The tacky constant charges was awful. I had to pay $50 for my bag. I tried to check in the night before...the website was unusable...so it cost more for the bag at the airport...charging more for carry on is outrageous. I changed my" paid for' seat and got charged an additional $5. I WILL NEVER FLY YOUR AIRLINES AGAIN...unsatisfied by my experience round trip. I like to know what I am paying for when I make the reservation.........I do not like the surprise charges!!!"
Cons: "They charged my father $75 for his carry-on Are you serious? Carry-on is almost the same price as the ticket round way that i paid $130 Definitely not a great experience for an old man who only had $100 in his pocket expecting to pay $35 for his bag and you took almost all his money. I hope you don't do the same on his way back on Saturday. The flight was delayed for over 2 hrs!"
Pros: "Once flying it was smooth"
Cons: "Delayed twice, lots of waiting"
Cons: "Try getting charged for your bags only to then get stuck paying even more for your seats because the only ones left. The last available seats where in an exit row and I was forced either to pay extra to check my bags in at the airport or choose and pay for the last available seats. Either way they squeezed every last penny out of us."
Cons: "Too many extra fees"
Pros: "There were some open seats on the plane and one of the attendants allowed me to reseat, which allowed me more comfort"
Cons: "Many hidden charges that I wasn't originally aware of. Very expensive even to carry on a bag, Food and drinks are a bit pricey ($3 for a can of soda?). The attendant making the announcements was a bit obnoxious, but most of the other attendants were personable enough."
Pros: "I had an aisle seat both ways to and from Las Vegas , ride was smooth, got back 21 min faster due to a tailwind,crew was nice"
Cons: "Well i paid 272 for the flight then 270 for bags, then my flight was cancelled and they gave me aisle seats and refunded me $101 for my bookbag n said i didnt have to check it...seats r small im 6'2", kinda cramped,service was A ok!"
Pros: "Leg room in the front."
Pros: "Not much"
Cons: "Flight delayed 1hr but plane was at gate on time. Obviously crew was over scheduled. Totally spirits fault. Late arrival caused a hungry nite for my family as restaurants closed when we arrived. Cost skyrockets due to all the charges. $3 for a soft drink??????"
Pros: "Aircraft are brand new and clean."
Cons: "That should say it all, but how "bare" can you go? The aircraft seats do not recline, no "healthy" menu available."