Baggage claim took forever.
Wish the Wi-Fi was better and the seats were a bit bigger, more legroom would be awesome, but they're the usual wish list items. Besides that everything was excellent, pilots, crew, and staff were really friendly and helpful, plus we arrived a little early which was nice. It's why I always fly American and it's regional carriers...great service at a reasonable price. Also I've flown so much on American I know where I'm going now!!
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
Cons: "Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "I was on time"
Cons: "Compensation for your mistakes"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Good choice of movies."
Pros: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Cons: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "Wow crew Good legroom Punctual"
Cons: "One of the two entrees was not available. Need to have vegetarian options on menu."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "On time , pleasant"
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
They did not have food service. Said flight was too short. Same flight on Delta & they had food service! 🤷🏼♀️
It was a pleasant trip, the space was good enough to stretch the legs and the front seat had at least a screen to see where the plane is flying, would definitely fly again with United Airlines.
No snacks but everything else was great.
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Cons: "Seating is very tight and amenities are nada."
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Cons: "AC was extremely cold"
Cons: "Tight uncomfortable seating"
Pros: "It was quick but full"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Cons: "The crew workers attitude"
Cons: "Late take off and had to wait for ground crew when landed"
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Cons: "Food need more variety"
Cons: "My first flight was delayed, causing me to miss my connecting flight. I was put on a standby list for flights to my destination as well as to any cities around it with connecting flights. Every flight was over sold and they were unable to get me on any flights until Tuesday... My original flight was Sunday morning. I was among 26 others on this standby list. United customer service told me to wait at the airport until my flight because they wouldn't be able to help me with a hotel. Less than satisfied and annoyed that I have to miss two days of work on top of having to stay in San Francisco for two nights."
Even though the flights was delayed, all staff at the gate was friendly and helpful. Crew was caring with a positive attitude. The only downside was that the airplane did not have the ability to charge devices.
To many extra fees. Will stick with delta next time.
Pros: "Crew rude"
Cons: "Bad service"
Cons: "Your policy for missing a flight!"
Pros: "Crew was pretty helpful and courteous."
Cons: "A problem with the plane was found after we'd boarded and the bags had been loaded onto it. We had to get off, change terminal and gate and then board the new plane, which was quite cumbersome. Still better than to have a problem after take-off."
Cons: "Our luggages did not make it on time to our final destination on time."
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "Flight was ontime"
Cons: "Inflight enterteaintment"
Pros: "The flight was good"
Cons: "The checkin process was a mess, no body knew where to go. The machines were failing. Lines crossed each other. Just a mess"
Pros: "The personnel were polite and helpful. Plane was clean, basic but OKo."
Cons: "Baggage charges: $280 for 2 checked and one carry-on round trip."
Pros: "Boarded flight quickly, flight left on time, flight was comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Cons: "OVERPRICED carry-on fee, and flight time was changed 3 times. A compensated coffee on board for inconvenience would have been a good gesture at least."
Cons: "Bought a bigger seat upon check in but when I went to sit in it they told me it was bought by a gentlemen already. Because I couldn’t provide a receipt I had to be moved. Who would have a receipt when it’s on my boarding pass?!? About two min later same agent BROUGHT ME MY RECEIPT! I am not happy and plan to ask for refund."
Pros: "Great crew"
Cons: "No legg room"
Pros: "The flight was two hours delayed."
Pros: "Was on time and trip was smooth."
Cons: "For some reason my TSA pre-check didn't show on the boarding pass"
Pros: "Customer service"
Pros: "The flight attendants sense of humor"
Cons: "The chairs are super uncomfortable."
Pros: "The crew was friendly, nice and also funny. Loved that they did trivia during the flight."
Cons: "$55 for a carry on bag is outrageous, then on top of that its $18 to pick your seat. Never again."
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "Flight crew was very helpful, kept schedules for connecting flight,"
Pros: "No delays. Everyone was friendly. The flight was easy and comfortable."
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "Counter agent was not helpful not customer service oriented, on the contrary it seems that she hated being there"
Cons: "Ask for suggestion on how they manage thecarry on and she gave no assistance"
Cons: "No comment, the delay was terrible"
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Cons: "flight was canceled when we were already on the way to airport"
Pros: "I really enjoyed the staffs friendliness, we didn't have assess to a printer in vacation 24 hours before so we had to print our boarding pass at the airport and luckily for us the lady that helped us printed them out for all 3 of us which saved us 30$ we did however pay 55$ there and back for our overweight suitcases"
Cons: "I didn't like the fact that this airline charges for everything, seats, suitcases, overweight, which is understandable, snacks, and printing your boarding pass at airport. Also didn't like that you could only print it 24 hours before making it hard to assess a printer."
Pros: "We were treated terribly by your airline and Flight Network. The flight schedule changed and no one told us."
Pros: "Other than the fact that the flight got me back to Atlanta there was not much to like."
Cons: "The customer service line was a joke. I spent over 15 minutes on the phone to solve a five minute problem. The customer service rep understood nothing and I had to spell out everything as basically as possible. The flight crew on this flight were rude when answering questions and when you combine that with an airplane with no leg room and uncomfortable seats there was little left to be happy about. Next time I will probably pay more to fly on a more customer service oriented airline."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "The crew was polite, professional, and courteous. The rates were good."
Cons: "This was my first time flying with this airline. Thus, I was unaware of the 40 lb luggage weight limit. Had to unpack at the check-in point to satisfy what resulted in an overage for your airlines."
Cons: "customer service"
Cons: "The staff were so rude at the boarding gate."
Pros: "Nothing about spirit airline was pleasant!!!!"
Cons: "That it cost me $100.00 to check my bags..... it was ridiculous expensive."
Pros: "Cheap tickets"
Cons: "Everything has a price. I don't have across on my return to print a boarding pass before I get to airport so now I have to pay $10 to PRINT a boarding pass from a kiosk. Come on, really... $10 bucks?!"
Pros: "Timely arrival"
Cons: "Zero customer service stone face employees Very robotic smiles on all face as if they have to go through hard trainjing to keep faces like that"
Cons: "Everything was terrible!"
Cons: "The one flight Spirit is offering daily from Chicago to New York LGA was cancelled 3 days in a row. Spirit claims it was due to weather. All other airlines were flying. Makes you wonder if Spirit is flying with inferior planes. Won't book Spirit ever again. Personnel at Chicago airport was not helpful and couldn't deal with my frustration."
Pros: "We had delay for 4 hrs. and also very rude. Ticket agents at Spirit Tickets counter at gate 52! Very Un acceptable!"
Cons: "The service! Never fly Spirit again! 7194600011."
Pros: "The flight attendants were very friendly"
Cons: "Just terrible, cheap airline"
Pros: "Everything was good"
Pros: "It was cheap. On time."
Cons: "They broke my luggage. Made me pay for my backpack which wasnt a suitcase and dont even offer a bevrage complimentary. There was no kind of entertainment to rate. Nor food to rate."
Pros: "Very nice flight crew. Changed my seat at gate."
Cons: "Couldn't join as member on website. Website confusing and I am smart Couldn't pay for bag online and was charged more at gate. Lots of Gotcha's Misleading advertising Seats totally cramped - smallest I've ever experienced. Will never, ever again fly Spirit."
Pros: "Nothing! There was nothing good to say about it."
Cons: "One needs to allow 30-45 minutes to check-in at the counter. Their process is exceptionally slow. The automated kiosk too my credit card to initiate the check-in but would not accept it to pay for the luggage ... so we had to do the process over with the agent."