Cons: "Everything was perfect"
Cons: "Flight was delayed for 3 hrs"
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Flight left quick and everything was in order"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Pros: "The crew"
Cons: "Everything good"
Cons: "On time and very comfortable"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Pros: "The crew was great."
Cons: "Departure times and entertainment"
Cons: "Flight was late more than 7 hours with no credible explanation"
Pros: "Crew was very polite and accommodating"
Cons: "Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride."
Pros: "El tiempo para entrar a los gates y pasar aduana fue extremadamente largo. No había organización el personal a cargo no manejo bien el orden de llegadas y turno."
Cons: "Our flight was delayed an hour"
Cons: "We had to wait 30 minutes for a crew member to show up which delayed our flight."
Pros: "Nice to be offered free chips. The windows seemed cleaner then a lot of other jet planes."
Cons: "One of the washroom floors was sticky only partway into the flight."
Pros: "Crew was nice, very comfortable flight."
Cons: "The boarding process"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Cons: "The flight was delayed for like an hour"
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Cons: "Can’t have a free bag under the plane."
Pros: "The bumped me from my confirmed flight and sent my bsggage on another flight. The JB staff were rude."
Pros: "It was on time, friendly flight attendant and the flight was very snooth i was so relax i fell asleep"
Cons: "Television was out due to out of coverage"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "They were super attentive !"
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Pros: "Just two members of the crew in my entire trip were very responsive and attentive with people during the flight Angel and Roberto."
Cons: "Aside Angel and Roberto from the crew, everything else was a disaster with this flight to New York and specifically with JetBlue. Always on delays with every single flight that I had take before, crew personal with a bad attitude and a non effective communication with other passangers. We even lost our first flight returning to our destination because of a misunderstanding with a passanger and one crew member, they made all the passanger to get out of the airplane, after being inside for an hour, then they told us that we lost the flight and they will accommodate us in other flights. We were left there without no hotels, and returning flights with absurd hours of flight and stop, instead of one as before direct to our destination. They report the incident as if it was a weather issue and JetBlue didn’t gave accommodation to all the passanger because of the supposedly reason of weather conditions, and in that manner they don’t provide hotels. By phone I changed my flight to next day and a direct flight back home, but at the counter at the airport they were very mean and with no ways to attend passangers."
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Pros: "Comfortable leg room"
Cons: "On the way to San Juan my flight was delayed for over three hours due to a failure with the heating and cooling system. On the way back to NYC, the flight was delayed for unknown reasons."
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The service"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Cons: "It was cold. Regulating temperature would be nice"
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Cons: "The front desk at St. Croix USVI was very unprofessional. They were dancing at the counter, could not clearly understand their announcement, and they were having side conversations at the counter in front of passengers."
Pros: "Conscience and timing"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Cons: "Avion pequeño"
Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."
Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"
For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help.
Cons: "Almost 4 hour delay."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "Everything was good!"
Cons: "Feeling of being cramped"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "delayed and missed connecting flight"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Cons: "Super old planes, no had a tv."
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "Broken down seat cushion ."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Pros: "That we didn't crash"
Cons: "Our flight did not depart until 40 minutes after it was supposed too due to some staff confusion. Hardly got water."
No snacks but everything else was great.
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Again, left stranded in SC."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "I liked the perfect landing!!"
Pros: "When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Pros: "Easy very organized loading."
Cons: "Really nothing"
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Pros: "Services , on time"
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Pros: "Seat more comfortable and any entertainment."
Cons: "The seat."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "Estaba supuesto ser un viaje barato y puntual"
Cons: "Pero no fue de esa manera yo soy un paciente esquizofrénico y padezco de vipolarida más tengo problema con el azúcar mas padezco de sleeping adnnea.y muchas otras condiciones.y mi vuelo no salió cuando. Tenía que salir.yo vivo en perth ambos y era muy difícil viajar para Mi en tren para luego tener que pasar todo lo que pase.deverian por lo menos recomendarme con algo desierta por todos mis inconvenientes."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Pros: "On time and comfort"
Pros: "It was a good flight. The attendants were courteous and accomodating. There was nothing to complain about."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "Lots of delay, not so friendly flight attendants"
Cons: "Tight uncomfortable seating"
Pros: "It was quick but full"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Cons: "The delays was horrible!!"
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Pros: "United personal quickly found our bag location and made the arraingement to send it to us ASAP."
Cons: "The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Cons: "It took to long to board the flight"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "The service since I am handicap"
Pros: "It was a quiet and smooth ride."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "Comfortable and affordable!"
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "What I like the most was that it was on time, also the crew was amicable."
Cons: "Food need more variety"
Excellent across the board
Cons: "Worst experience flying. I was the first passenger to board the plane, at 2:22pm, and the flight was supposed to leave at 2:30. We ended up leaving more than an hour later, which made at least 5 passengers including myselft miss our connecting flight to Chicago. They placed ous on the next available flight, which was at 7:30am the next day, but without any hotel accommodations, only a 21-dollar meal voucher. It was their fault we missed our flight and they should have accommodated us."
Cons: "Crew helped me with great care as I am disabled. No entertainment was disappointing ut understandable for a low budget airline."
Pros: "Everything was smooth and we got to our destination a half hour earlier than planned."
Cons: "I wish that I didn’t have to pay for the bag I brought on, on such an empty flight. Also would be nice if I could get water for free...but I guess you get what you pay for on spirit."
Cons: "Nothing. Awesome Customer Service"
Pros: "I was offered an exit row seat"
Pros: "Friendly staff on time flights."
Cons: "Over priced bag check, only 1 carry on, no free snacks and seats don’t recline. Never will fly spirit again."
Cons: "I really feel like I was swindled out of $700 that I’ve earned serving this country and the fact that I get smacked in the face makes me feel like what I do doesn’t matter"
Pros: "Quick boarding and efficient answering of questions"
Cons: "Seat was small and extremely uncomfortable."
Cons: "You think you've bought a cheap ticket only to find you're paying an extra + $100 per ticket for a carry on and a seat"
Cons: "Spirit’s website doesn’t tell you the correct prices and I had to pay for my carryon and checked luggage. Check in your luggage 24 hrs before your flight for cheaper prices — yes even your carry on."
Cons: "Repeat from above: Didn't like baggage fees for carry-ons, didn't like paying for seats to ensure that my wife and I sat together because she has travel anxiety, didn't like having to pay for a ginger ale on the plane, didn't like small tray tables and the fact that the seats did not recline, didn't like that there was no entertainment on the flight (screens, music, charging capability for phone). I understand the appeal of "pay what services you want" as there were many services that we "needed", and because of that we certainly paid for them. In addition to our airfare, we paid $32 for seats, $160 for 2 carry-ons and 1 checked bag, and then $6 for 2 ginger ales to help settle our stomachs for the flight. It was very unexpected. Spirit did reimburse us $60 as a one-time courtesy because this was our first time flying with Spirit, and we did not know what to expect, but had we not complained, we would have gotten nothing."
Pros: "Crew nice enough, plane clean, seats sort of comfortable, and baggage delivered promptly. Flight almost empty."
Cons: "No seat pocket."
Pros: "The price."
Cons: "The delays."
Pros: "Flight and service was fine."
Cons: "High cost of check-in bag. Constant upsetting efforts. Leg room."
Pros: "HelI. I DIDN'T like the fact that Sprit cancelled my flight when others just delayed theirs. I loss almost $400.00. Spirit didn't compensate me FOR NOTHING."
Cons: "I DIDN'T like the cancellation of my flight when others just delayed theirs . I loss almost $400.00. Spirit didn't compensate me FOR NOTHING."
Cons: "Worst airline ever!!!!!never ever again!!!!!"
Pros: "Efficient staff"
Cons: "High additional charges for everything that would be included with airfare on other airlines."
Pros: "The crew was amazing."
Cons: "The planes are stuffed. They charge for even water."
Pros: "Make sure don't bring two item on broad , otherwise they will charge you 65 dollar for a 40 dollar flight with 2/3ppl seat in"
Cons: "It was very uncomfortable."
Pros: "The crew was very polite and curtious."
Cons: "Charge too much for luggage"
Pros: "Horrible! Closed gate early and stranded many customers including me."
Pros: "boardimg process..numbered seats"
Cons: "no snacks luggage policy. if you are travelling internationally, you need to have your personal effects,one should not be charged for carry on bag"
Cons: "The flight was uncomfortable and they charge too much for baggage"
Cons: "Delayed 8 hrs"
Pros: "I arrived to the counter to grab my boarding and I had a a carry on bag with, no one told to check in my bag and pay the fee for it. The. I passed TSA security and arrived to the boarding counter and I was encountered with the manager telling me that I habe to pay 100 dollars instead of what I should have paid at the first counter. They were rude aND told nothing can be done aND if I wanted to board on the plane I either have to pay 100 dollars or empty my belonging's into a garbage bag and won't get charged. This is Preposterous. I ended up paying the 100."
Cons: "Everything about spirit.."
Pros: "Baggage came out quick. Check- in was quick and smooth"
Cons: "Charge. For. Anthing and too mucch"
Pros: "Taking me safely that's all"
Cons: "Charging me $50 for one bag .. I rather take another r airline and pay more than taking spirit. This is a scare for life for me . Thanks but no thanks."
Pros: "flight was within its time allotted, minimal bumpiness"
Cons: "medical emergency, no enough crew training"
Pros: "Fast boarding and unboarding."
Cons: "Charging $55 fee for a carry-on is way too much!! If you pay for your carry-ons online it is $10 dollars less.I tried to do that, but, unfortunately every time I tried to complete the transaction the page keep redirecting me to buy more "extra services". I chose check out without any extras but nothing!! The webpage was no responsive!! I tried to pay for my carry-on from my cell, laptop and tablet. But same result, that page became frozen without allowing me to pay the fee. I don't know if this was an unfortunately condidence, or is done on purpose to charge the extra $10!!"
Pros: "ticket price"
Cons: "that i was not offered water to drinkq."
Pros: "The flight was very"
Cons: "The flight was delayed over 3 hours and I had to pay so much for bags that's my last time on spirit airlines thank u"
Cons: "I have traveled around the world as an auditor. I am no rookie to the game. I laughed when they informed me my carry on was $54 since my flight was purchased for $45 (one way to New Orleans). I was in the boarding area 1 hour prior to loading (Not fully paying attention). I was standing 30 feet from the gate 20 minutes before boarding time (paying full attention) and did not realize they had already loaded the plane. They said they called my name 3 times which means I couldn't /didn't hear them. My bags left without me. I ended up buying a ticket on delta because I had to link up with my family for a reunion. This was one of the most memorable crappy experiences of my adult life."
Pros: "The plane didn't crash."
Cons: "Literally everything. They are the Bernie madoff of airlines."
Pros: "I got there. Flights were on time."
Cons: "seats don't recline, upcharge for everything (picking seats, carry-on bags, water), no entertainment system, buggy spirit.com website, rude staff."
Pros: "My boarding went fairly smooth"
Cons: "Having to pay extra for my seating and carry on. No entertainment."
Pros: "I liked the cheap price of the flight"
Cons: "Late departure time made me late for work"
Pros: "Polite people"
Cons: "Crowded flight"
Cons: "boarding crew very bad attitude regarding checking bags"
Pros: "Pilots emphatic attitude & availability to provide accurate information (arrival times taking time zone in consideration, updates)"
Cons: "The most Uncomfortable seats ever! Not enough flights or crew available causing further delays than necessary."
Pros: "Crew members great personality, and seems very experience."
Cons: "Have no idea i was going to be charge for my luggage twice going and coming."
Pros: "Check in was fast, and ...... No that's about it. The on board crew were pleasant but seemed to be focused on selling over priced soda rather than the passenger comfort."
Cons: "Boarding was hectic, 5 people in wheel chairs not including myself as a 100% disabled veteran. Instead of seeing the situation the agents just rushed everyone down the ramp and then seem to be surprised when they get a traffic jam in the doorway of the aircraft..... Dumb dumb dumb.... 1st and last time on your airline. What's with the seat space?, Hey executives, look down those things hanging from your waist are called legs and we all get a pair...... Sure you'll do fine working the low end of the flight travel game, but you should look to Virgin airlines as an example of how to do it right."
Pros: "This airline has rude employees unfomfortable seating and deceptive ways to make extra bucks- i feel like i am dealing with a used car deaaler or a pawnshop owner with this airline"