At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Second leg was 1 1/2 late for no reason. We sat in the plane at the gate while they waited for paperwork for a mundane issue that the pilots said normally should have taken about 20 mins! Many of us missed our connections, which is very stressful when traveling internationally. I paid extra for a seat upgrade, but the seats were incredibly small & uncomfortable (and I'm a very petite person). The TVs with great movies were nice though!
Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight
Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee.
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