Very crowded and the economy seats were the smallest and with the least legroom I have ever experienced. Cabin staff were excellent although the food service was chaotic as they were being each person their food individually instead of from the wagon.
The crew were efficient. The pilots seemed professional. It was a bit chilly in our seats. The sheet provided weren’t very helpful.
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
Plenty of leg room, temperature was great and staff was excellent. Would do it more often.
Passengers need to check in big baggage instead of bringing on the plane. That cause inconvenience for everyone. Otherwise flight was good.
Great. Very smooth. Plenty of information. However, wish they would give out a menu in advance of making a dinner choice like other international airlines. The flight attendant says chicken or pasta and there are details about ingredients or spices requiring the passenger to ask which requires the flight attendant to answer many times. So easy to solve this problem. P
All fine save for the abominable catering. Really gone downhill. We found it all inedible.
Late flight caused a missed connection, had to be put on a later international flight without my requested vegan meal.
Half the bathrooms assigned to economy were out of action
The crew members were great. The food was good. Entertainment was average - Could use a wider and better selections of movies and series.
The flight itself was ok but delayed take off meant that service was also delayed once in the air and it was a long time before the lights in the cabin were turned off. The food was pretty poor, which was disappointing for Virgin. Particularly breakfast which was a dry bagel with a pot of cream cheese. Economy sears were not comfortable despite us handing 3 seats between the two of us, I was unable to get comfortable and sleep. The entertainment was brilliant with a great selection and a very welcome addition was free high speed internet access for flying club members meaning I could stream video whilst in the air.
Food was okay. Seats were a bit cramped. In flight entertainment headphone socket didn't work on my seat. Wifi was great, so I was able to stream on my iPad
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.
Staff was friendly. Food was so-so. The economy seats are probably some of the most uncomfortable I’ve ever sat in. The headrest kept falling down which has happened multiple times before on Virgin.
The flight itself was ok, but one member of the crew was miserable
There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.
Food was very bad Crew was not so welcoming. Chairs was so uncomfortable
This flight has a history of leaving late, however, I was pleasantly surprised that it was not delayed this day. The flight went smooth, except I was in a window seat and the wall and my feet were freezing. I found it difficult to sleep due to being so cold, I also was using 2 provided UAL blankets and could not get my feet warm. This was annoying, but I still made it there on time and safe.
Flight staff and all was fine. Food always sucks on planes so nothing new.
I was very disappointed with my experience at the United Airlines baggage check. The representative was rude and unhelpful. I was required to remove approximately 1.5 pounds from my two checked bags, even though it was a very small amount over the limit. The interaction was unnecessarily unpleasant, and I expected much better customer service. I hope United will review this incident and provide additional customer service training to its staff.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
Convenience is what I liked… Very little needs to be improved as it’s a domestic flight that connects to an international long haul.
Overall, it was a good experience, although the boarding process was somewhat disorganized, with no clear signage or designated areas indicating where passengers in different boarding groups should line up. Additionally, the seats felt quite outdated and could benefit from modernization. While the cabin crew provided good service, the experience lacked the personalized attention I would have expected.
My overall experience with British Airways was good. The cabin crew were friendly and helpful, and the flight was comfortable. The food was average and could be improved, but overall, I had a pleasant experience.
The worst seat in any business class. Food are worst then economy class.
We did not fly on American Airlines from Chicago to London. We were rebooked on British Airways (by American Airlines) and our luggage was left behind. A full day delay and lost luggage.
I had to buy another ticket and you haven't reimburse me for it.
They are always helpful and kind. The staff is efficient and professional.
I didn't go from Reno to Phoenix I ended up going from Reno to Dallas to Tucson because my flight rebooked because my Amtrak was late I tried notifying you guys I also don't know what you ask me about my flight because you guys didn't book my flight
My flight got rerouted due to crew rest. I was sent to Dallas customer service was not very polite. Was given a $40 room voucher for Motel 6 and $12 to eat with. It delayed me by a day. Where if I would have just stuck with my original flight Arizona was delayed to Cleveland and I could have made it home. They put me on a 9:00 flight out of Dallas to Cleveland without my knowledge or consent. When originally I was told it would be 8:45 a.m. on February 1st. I told them I could not take the 9:00 flight because I did not have anybody to pick me up from the airport at that time. I'm extremely disappointed in how I was treated. And I will not fly American Airlines again.
I wasn’t happy with the hour delay from Dallas to McAllen, but that is the nature of travel. I don’t like to fly in general because of all of the problems all the time.
American airlines put us on a connecting flight that only had 20 min layover. I made it by running down the concorce in Phoenix and was last one on the flight. Not acceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!
The boarding procedure with Boarding Category Group 5 clients is just undignified.
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Missed our flight to London and we were put on coach seats to Munich.
The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).
Overall good experience, just the delay of 2.5 hrs was a bummer.
I was disgusted at the fact when it came to checking into the flight it appeared there was no space for me on the plane due to the fact United airlines/Lufthansa had overbooked the flight. This was ridiculous considering I had paid to be on the flight and got to the airport gate early to make sure I was on time. Luckily my partner had asked the gentleman on the desk if someone didn’t turn up could I have their seat as we did not want to have to wait til the next day to fly home. This then encouraged them to go and actually check the plane, where they found there was a seat available. Thank god my partner had suggested this otherwise we would have had to fly back the following day and have to stop over in Washington. As we got onto the plane and finally found our seats (which were not together either), other passengers believed it was because we were late for the flight which then made it even more of an uncomfortable flight. This whole experience made me so anxious and was very upsetting which then effected the flight home to London. It was unacceptable! It should not have happened in the first place and I will not be flying with United airlines again, and will be encouraging others not to as well.
I should've been inform it wasn't Lufthansa but United Airlines.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Everything went very smoothly. Only issue, my movie screen was difficult to use. Unresponsive to touch commands. The crew was EXCELLENT 👍 Very helpful and accommodating. Upon arrival in London, the process was seemless. Highly recommend!
