Find cheap flights from Reno to London Heathrow Airport

Pros: The service and patience
Cons: Everything was great

Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better service

Pros: Being on time
Cons: Nothing you guys did great thank you so much.

Pros: The crew was so kind and amazing. They definitely made our flight great!
Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment

Pros: Great crew, good in-flight movies. Good food.
Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.

Pros: Entertainment and helpful staff
Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin

Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.

Pros: Most of it was of a reasonable standard.
Cons: Plane was full

Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.

Pros: The crew where awesome and catered to every need and requirement.
Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.

Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.

Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.

Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.
Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.

Pros: The flight itself was good! The one from London to Delhi was better than from JFK to London
Cons: I wasn’t told about my baggage were being delivered through different airlines the other day!

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!
Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Pros: The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty
Cons: The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled

Pros: A smoothtrip run by great staff.
Cons: Thé food was rather stodgy overall.

Pros: Top glass airline
Cons: I lake food and good service crew

Pros: Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out.

Cons: I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other

Pros: Staff on this flight were excellent

Pros: Nothing. The whole experience was horrible.
Cons: I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable.

Pros: Overall comfortable journey
Cons: No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal.

Cons: It was terribly late. No one had a clue on when flight would depart.

Cons: Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that

Pros: The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process.
Cons: The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them.

Pros: The crew was the best part of my experience, super nice and accomodating
Cons: the wifi had subpar performance

Pros: Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent.
Cons: Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room.

Pros: Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations.

Cons: given milk yoghurt with VGML breakfast

Pros: From the check in to the service on board was very good. Staff were polite and respectful.
Cons: The food was small. There did not serve bread with the meal

Pros: I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful.
Cons: I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste.

Cons: One toilet not working

Pros: Food
Cons: Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too

Pros: The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!
Cons: Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first.

Pros: Genuinely pleasant cabin crew, good service, good food.
Cons: Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping.

Pros: Still a more pleasant experience than BA but others have overtaken. Crew make a difference though.
Cons: Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details

Pros: New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m
Cons: My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head.

Pros: The boarding and the overall flight experience was quite good.
Cons: There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety.

Pros: Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent
Cons: Leg room is a little tight

Pros: The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful
Cons: We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks

Cons: Crew

Pros: The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)
Cons: I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on).

Pros: Very good on board services and nice crew
Cons: At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost...

Pros: Friendly crew and good food
Cons: Nothing

Pros: Everything except the plane itself
Cons: Plane cramped

Pros: We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!
Cons: Nothing!

Pros: Staff excellent - Inflight screen useful.
Cons: Could not do online Check in - apparently as there were 4 separate legs on my Ticket.

Pros: The food has improved.
Cons: Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

Pros: At JFK the lounge and service was the best I have encountered.

Pros: It was nice that the plane was not packed full.
Cons: Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline.

Cons: 3 1/2 hr delay

Cons: The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak.

Pros: Dinner was great

Pros: Crew and service was amazing
Cons: Paid $28 for internet and it didn’t work

Pros: Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!
Cons: Nothing

Pros: Crew was amazing
Cons: Food could have been better, seat was uncomfortable.

Pros: Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination.

Pros: Crew, food, flight.
Cons: Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip.

Pros: The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts.

Cons: Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Cons: Wonderful

Cons: Best option across the pond

Cons: Seats hardly recline. Very difficult to sleep in this red eye flight.

Pros: Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France.
Cons: The food was horrible.

Pros: The crew was great. Flight was on time. Although crowded, boarded went smoothly.
Cons: Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work .

Pros: comfortable flight
Cons: N/A

Pros: Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!
Cons: Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me

Cons: Delayed

Pros: Friendly staff. Very comfortable seats

Cons: Noise in cabin unable to sleep

Pros: Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning.
Cons: Food wasn’t great. What’s new?

Pros: Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around.
Cons: The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight.

Pros: The plane left on time if not a bit early.
Cons: With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet.

Pros: Not crowded?
Cons: It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable.

Pros: Flight attendants very friendly.
Cons: Being next to lavatory.

Pros: The staff
Cons: Nothing

Pros: Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat.

Pros: Quick and easy boarding. Quick flight
Cons: Audio entertainment quite limited

Pros: Staff are nice, and helpful
Cons: Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western.

Pros: Food good, wine OK
Cons: Discomfort bad

Pros: Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat.
Cons: Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!

Cons: Price to get a little more space

Pros: Crew was very helpful.
Cons: Food was terrible and check in can be more organized.

Pros: I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end.
Cons: Check in.

Pros: More seat room than expected for economy tickets. Good service, on time, polite staff
Cons: Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor

Pros: Delta has a pretty good entertainment system. Lots of movies to watch and the system works well.
Cons: Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life.

Pros: Crew were good, flight on time, free drinks
Cons: Nothing

Pros: Thomas our steward was excellent.

Pros: The flight was smooth and the food selection was surprising delicious. The crew was very attentive.
Cons: The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category.

Pros: Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!
Cons: Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight

Pros: My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15.
Cons: Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation.

Pros: Everything was just right

Pros: On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight.
Cons: I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional

Pros: The amount of movies to watch
Cons: Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous.

Cons: The food was supposed to be hot chicken was served cold

Pros: Online check in was very good. Liked the ability​ to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again.
Cons: Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve

Cons: It was Delta not Virgin

Pros: The in-flight service was extremely good.
Cons: The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable.

Pros: The crew were wonderful, efficient, and professional.
Cons: On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again.

Cons: Better boarding and entertainment

Pros: The aircraft was barely half full.
Cons: Delay due to fog at LHR, but this is not the fault of the airline

Pros: Crew brilliant but seat very tight
Cons: Boarding procedure slow and hectic

Cons: Security in Frankfurt - long lines

Pros: Flight departed on time. Crew were friendly and efficient
Cons: Boarding seem to be chaotic, no boarding by group or seat number.

Pros: -
Cons: Will never use Lufthansa again

Pros: As previously stated hated having to go through security again
Cons: Chocolate

Cons: Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag

Pros: The crew was friendly. The seating was ok but dirty floors

Pros: Very Organised and punctual

Pros: Pilot kept us informed throughout the flight.
Cons: Onboard services.

Pros: Everything except delay
Cons: Nil

Pros: Nothing
Cons: Everything

Pros: Free drinks
Cons: Plane land on time

Pros: It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending .
Cons: Ground staff poor customer service

Cons: Everything

Pros: Very friendly crew, great seats in economy with lots of legroom.

Pros: Evrything
Cons: Nothing

Pros: The flight was adequate.
Cons: Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour.

Cons: 1hr 20 minutes late

Pros: great over all experiance. Don't let the other negative reviews put you off

Pros: The Lufthansa app provides updates on plane status and gate number, etc.
Cons: N/a

Pros: All
Cons: Nothing

Cons: Delay and food was bad

Pros: Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”
Cons: Rest of the flight was bearable nothing write about. Typical cheap alow cost flight

Pros: Ok

Cons: Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself.

Pros: Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)
Cons: Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix.

Pros: I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!

Pros: See above

Pros: The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good.
Cons: The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours.

Cons: Absolutely perfect.

Pros: the on time scheduled departure
Cons: the long complicated walk to terminal

Pros: All the staff were friendly and the complimentary food and drink snacks was lovely.
Cons: Our flights were delayed both on the way there and back

Pros: DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!
Cons: DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!

Pros: The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit.
Cons: The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!

Pros: Usual good service for economy class on this airline

Pros: Friendly crew
Cons: Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time.

Cons: Refusal to board as our flight was a few minutes landing

Cons: The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :(

Cons: None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen.

Pros: Gave us snacks when flight was delayed
Cons: Flight was delayed Entertainment app didn't work

Pros: Comfort
Cons: Was a short flight , so really I don't have any negative impression

Pros: Staff was very friendly and caring.
Cons: No entertainment and half sandwich with some cookies was the only food we got.

Pros: They held the gate for us as we got there about 14 minutes before departure.

Pros: Nothing
Cons: Delay

Pros: Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too).
Cons: Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now.

Pros: 787 seat spacing (a UA plane, not LH)
Cons: Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig

Pros: Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early.
Cons: Boarding was a little chaotic. The sandwiches offered were extremely dry.

Pros: We got there
Cons: Had to get a replacement plane when the first one had issues.

Pros: Nice food

Pros: Great atmosphere, crew was excellent!
Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Pros: Confort and kindness
Cons: It was too cold

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Crew were great
Cons: Refreshments

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Pros: Seat was good
Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: The entertainment was amazing
Cons: The seats were a bit hard

Pros: Nice attention and good food. Plane and seats are confortable

Pros: The space at my feet with the chair in front was a bit akward.
Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: The crew are amazing! Attentive and friendly.
Cons: The seats could have been bigger.

Pros: Nothing!
Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times

Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!

Pros: All good

Pros: And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing

Cons: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Pros: Very friendly onboard personnel - I really had kind of homy feeling.

Pros: Shirt flight but well catered, boarding was efficient and quick.
Cons: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside

Cons: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

Cons: Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.

Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either

Pros: Everything is top notch for an airline company.
Cons: Nothing.... I enjoyed every moment of the flight.

Pros: The attendants took great care of us. Super smooth flight.

Pros: Norhing
Cons: They have mabaged to lost my luggage

Pros: Friendly staff
Cons: Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees.

Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM

Cons: Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average.

Pros: Very friendly crew

Pros: Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

Cons: old plane, tight and uncomfortable

Pros: Very little if any.
Cons: Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to.

Cons: KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights...

Pros: great choice of entertainment content, friendly crew

Pros: Catering is ok
Cons: Seats comfort really old school

Pros: No chargers or tv on planes
Cons: At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!

Pros: The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier
Cons: As above

Pros: Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.
Cons: There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Pros: Flight was efficient enough and staff were friendly.
Cons: It was delayed quite a bit and more on-time updates would have been appeciated.

Pros: Short, comfortable flight. Nothing special. Got us where we needed to be without incident.
Cons: Nothing. This is filler text to meet the min. characters.

Pros: The service, entertainment, food, the crew, the aircraft were excellent.
Cons: They put us in a Transavia plane.

Pros: It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience.
Cons: Quite bummed that the flight didn't have wifi / USB):

Pros: The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled.
Cons: 55 minute delay was not welcome.

Pros: I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called
Cons: Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all..

Pros: Overall very nice flight, even comes with free drink and snack

Pros: Service of the staff was great
Cons: Turbulence, with all our technology we still cannot avoid this?

Pros: Not time departure and cabin crew were effective and efficient.
Cons: Nothing really

Cons: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either

Cons: - Leave in time - Working onboard entertainment system

Pros: On time
Cons: Free bags under Corbin

Pros: Speed boarding process.
Cons: No entertainment system on a 3 hour flight...

Pros: The crew were helpful, pleasant and professional
Cons: There wasn't anything we actively didn't like. It was a good flight.

Pros: I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around.

Cons: No food only blueberry juice and water

Pros: Service, staff, food and beverages all excellent
Cons: Seat was just a little hard when lying on my side

Pros: Arrived ahead of time Crue
Cons: Sales on board

Pros: The accommodations made me feel like I was in first class!
Cons: The screaming child behind me ):

Pros: I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it.
Cons: Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off

Pros: The crew were lovely, as were the people checking us in at the airport!
Cons: We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements.

Pros: Flight attendants
Cons: Operated by American. Delayed for 4 hours

Pros: The crew were trying to help and accommodate the bad situation.
Cons: Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA.

Cons: Crew was very noisy. It was an overnight flight. Waking us up at 1am for dinner not really needed.

Pros: Flight attendant , i dont her but she was sweet and attentive.
Cons: The leg room was really tight even for short person

Pros: Direct from San Diego to Heathrow.
Cons: The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride.

Pros: Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London

Pros: Flight was not super crowded. Crew were lovely.
Cons: No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills

Pros: Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost.
Cons: The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact).

Pros: Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience.
Cons: The food - well it's airline food - ok but nothing exceptional.

Pros: Nice dinner, drinks, and snack services
Cons: Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated.

Pros: on time friendly staff
Cons: more food choices

Cons: Smooth flight Arrived early.

Cons: When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight.

Cons: There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight

Pros: Checking and boarding was lighting fast
Cons: There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed

Pros: For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience.

Cons: Our bag was not checked through to our final destination and was delivered a day later.

Pros: Lenght of flight
Cons: Babies crying :(

Pros: Everything else
Cons: Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination.

Pros: I have a BA - Gold card- BA lounge was good.
Cons: Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD.

Pros: I loved the flight it was o. Time the flight crew was great
Cons: Everything was perfect

Pros: This was a Finnair ticket on a BA flight. The price was excellent and BA was excellent.

Pros: The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast.
Cons: My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight.

Pros: The entertainment and service was the only plus on this flight.
Cons: When I booked my ticket a month in advance, British Airways was going to charge me extra for trying to book my seating in advance. They told me it would be free if I called 24hrs before the flight. I called 24hrs before and they told me they could not book my seats because the airport owned the seating. My first flight was with American Airlines, they gave me a boarding pass, however for my leg with British Airways, I had to go get ANOTHER boarding pass to board the flight. This airline was very inconvenient and I felt scammed booking with them. I would not recommend this airline to anyone!

Pros: Good entertainment. Arrived on time. Unnoticeable smooth landing.
Cons: OK. For what I paid, I am not expecting much.

Pros: On time arrival.
Cons: Nothing really. Short flight so no entertainment.

Pros: British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better.

Pros: The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats.

Pros: Movie selection was excellent.
Cons: Uncomfortable seats and tight quarters. First class was too expensive.

Cons: I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution.

Pros: Nothing.
Cons: The upgrade to World Traveler Plus was $330.00 and worthless. They assured me Business Class food service. NOT TRUE. You get the usual coach class prison-type food. Non-existent flight crew service (I got one mini can of Coke the entire flight). Cramped seat next to noisy bathroom. Whole experience was bad.

Pros: The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight
Cons: The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!

Pros: B.787 flight operated by BA; free wine, great food and IFE.
Cons: Seating now so cramped it's becoming dangerous.

Pros: Good food - two meals at just the right time.
Cons: I regularly fly between Chicago and London and dread having to get on AA90. The planes are ridiculously old with barely any legroom and no seat-back entertainment. On this occasion, my friend sitting next to me, who is 5'10" had his knees right up against the seat in front. When the passengers in front reclined it was almost impossible to get comfortable. There is no seat-back entertainment. For some this may not be a big deal, what with iPads and other devices, but it speaks to AA's failure to consider it's customers comfort and ease on long-haul flights.

Cons: When I got to Phl I missed my connection to London. No one seemed to care that I needed to be in England by the 18th. They kept retorting me to arrive in England on the 19th. I told them multiple times Id be flexible and go to any city in the UK just for them to get me there on the 18th. The First person I talked to said it was impossible. So I called again and talked to another person and all of a sudden it was possible. The worst part was they sent me to Boston after that I didn't get to Boston until 1:50 am and they did not compensate with hotel or anything while my flight to London was not until 8:00 am the next morning. So I spent the night in the airport. Oh and then when I finally got to London, my bag is lost and they told me I'd have it by tomorrow and I still do not have my bag and have called and they said they can't tell me anything.

Pros: Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)
Cons: I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality.

Pros: Nothing
Cons: Cramped, cold,

Pros: Very pleasant and efficient crew
Cons: Departing 50 minutes late. However, most of the time was made up enroute