Nice airline, great crew and service.
Leg room and space was great but the seats could use some more cushion.
My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!
The onboard crew were lovely.
Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.
I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.
Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process
I LIKE THE SERVICE ON BORD OF THE PLANE
Cold, not enough space for carry on
Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly
The staff were fine, nothing really great, but nothing bad either.
So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.
Arm rest not going up for 11 hour flight not good . Trash not collected
Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)
the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water
New plane. Good leg room. Good service overall.
The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!
Cabin Crew flight data punctuality
That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging.
Staff was great!
No TV for movies.
Smaller plane but ok for short flight
Confusion over my boarding pass at the Delta terminal in Detroit.
Please see above. Sherry was amazing
Plane was small and older but it was a short flight
Service vey Good. Nice choices. Comfort seating very nice
WiFi awful. Useless.
|Flights Arrive in||London Heathrow|
|Flights Depart from||Reno|
|Airlines||Virgin Atlantic, United, British Airways, Delta|
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