Daily cleaning, installation of cabin HEPA filters on flights from Reno to Germany
|January||Best time to beat the crowds with an average 7% drop in price.|
|June||Most popular time to fly with an average 31% increase in price.|
Average price round-trip
|$1,132||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Germany has restricted the entry of travelers who are arriving from outside the European Economic Area, except for nationals of Germany, residents with a residence permit, and D-Visa holders, and certain exceptions (detailed below).
Germany has restricted all air passenger flights from the UK until January 20. In order to travel to Germany on exempt transportation UK nationals resident in Germany will require proof of residence. If they are not yet in possession of a residence card, they will be required to provide credible evidence that they are resident in Germany. This could include an address registration certificate (Meldebescheinigung), a tenancy agreement, a utility bill in their name, or a certificate of application (Fiktionsbescheinigung).
As of June 25, travelers arriving from Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland may enter Germany.
Germany has also lifted restrictions on entry for travelers coming from the following countries: Australia, New Zealand, Singapore, Thailand and Uruguay. Travelers must have spent at least 2 weeks in the above-listed countries prior to their flight to Germany. Restrictions will also be lifted for entry from China, Japan, South Korea, Hong Kong and Macao if this can be agreed on a reciprocal basis. The list will be reviewed every two weeks.
Entry from any third country is possible for travelers who can demonstrate an important reason for their travel. The list of important reasons covers German and EU citizens and any third-country nationals with a right of residency in Germany. It also includes healthcare and social care personnel and health researchers, skilled workers whose economic activity is necessary and cannot be postponed or performed from abroad, freight and transport staff, seasonal workers, students who cannot continue their studies from abroad, travelers making visits for urgent family reasons, diplomats and staff at international organizations, and persons transiting Germany.
Travelers entering Germany after staying in a designated risk area abroad during the previous 14 days must undergo mandatory testing for COVID-19. The German government regularly updates its list of designated risk areas. See the "English archive" at the bottom of the Robert Koch Institute page for the latest updated list.
Travelers who need to be tested have the choice to either present a valid test taken within 48 hours prior to arrival.
Travelers entering Germany from another country and have visited a high-risk area in the last 10 days, must complete adigital registration prior to travel.
Quarantine requirements in Germany differ depending on the German state. All travelers arriving from high-risk areas (over 50 cases per 100,000 inhabitants) are required to stay in home quarantine for 10 days on arrival in Germany. After 5 days it is possible to secure release from quarantine with a negative test. More information can be found here.
In most federal states (Länder), testing negative, at the earliest after five days, means home quarantine is no longer required. Furthermore, in some federal state (Land) regulations, exemptions from the quarantine obligation require the submission of a negative test result.
There are currently 15,875 active cases of COVID-19 diagnosed in DE and 1,838 deaths as of Jan 12 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Germany.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Germany is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Germany with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Germany up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "like all the crews. nice attitude and friendly. very helpful to your needs."
Cons: "selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer."
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Cons: "Be more professional"
Pros: "Crew was excellent. Really helpful people."
Cons: "Seats are so tight and close to each other."
Cons: "Food and seat comfort could be better"
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "The food"
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Cons: "Everything !!!"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Flight was good n easy"
Pros: "It has good sized toilets"
Cons: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Cons: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Cons: "Seats and legroom too small"
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Pros: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Pros: "Vegetarian food options"
Pros: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Cons: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"
Pros: "movies were good."
Cons: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Cons: "No internet"
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Pros: "Service from the crew @ Qatar Airlines!"
Pros: "On time, comfortable, decent food"
Pros: "Food is ok, boarding is ok. Back seat Screen is good in size, that is if it works."
Cons: "Being in a long flight, having a personal entertainment would be a must. I do have one, except it is broken. Crew was pretty unapologetic and essentially said, 'deal with it'. Cabin was hot for most duration of the flight."
Pros: "I liked nothing on this flight!"
Cons: "Very hard to believe that Qatar is described as a "world-class airline". I took a total of 4 flights on Qatar Airways in a 2-week span. First flight was from New York to Doha (not bad). Second flight was from Doha to Nairobi (not bad). Third flight was from Nairobi to Doha (not bad) and the fourth and final flight was from Doha to New York (unbearable!!!) My first issue with the Qatar Airways was a checked parcel not arriving at my destination. When we reached Nairobi, I was told my parcel that I had checked in New York, was still in New York. It was a card board tube of materials required for a work initiative at a Kenyan hospital. Returning to Nairobi airport several days later created a hassle that I won't soon forget! Now to describe the journey back to the United States. The flight from Doha to New York is the flight I want to focus on. The flight was extremely crowded and the conditions were absolutely deplorable! I cannot fathom how a self-proclaimed "world-class airline" could pack a plane that full and compound that with a 14 hour flight! I felt so badly for the airline staff. They were stretched so thin that they couldn't accommodate the passengers. There was garbage all over the plane and the bathrooms were filthy; garbage cans overflowing with waste and dirty diapers. There was an exceptionally high number of infants and children on this flight. I love children. I have 3 children myself. I felt terribly for the children AND adults on this flight because everyone was absolutely miserable. I never thought it could be possible for there to be 14+ hours of crying babies and children. It was absolutely maddening. The airline staff were so busy that they couldn't even assist with the babies and children which I found to be so completely unconventional for any airline, especially one of this alleged caliber. I do feel that there should be a separate section of planes for infants and children so that the crying etc can be confined to one area and passengers aren't exposed to what we were exposed to. The man behind me verbalized what I had been feeling when he stated "If I could, I would jump off of this plane. This is torture". The purpose of my trip was a global health mission to Kenya for a hospital to hospital partnership. Other team members in my group requested an upgrade and offered to pay cash. We were all appalled to be denied. The Qatar Airline staff couldn't process the upgrade and we still can't understand why. Seems a shame for the airline to have lost all that potential profit. For me, this was a return trip (I had been there in March 2015). Last year I flew Swiss Air and Brussels Air where I had much more enjoyable flights without any incidents. I will be notifying all of my friend, relatives, and colleagues of this nightmare experience and will certainly advise them against flying Qatar Airways."
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "I wanted an aisle seat."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Cons: "Left late"
Cons: "gate agent said I could check my bags at door of plane -nobody was waiting there so I asked flight attendant & he was very rude to me wouldn’t help me & didn’t tell me where to hang up my coats when I asked / not my fault plane boarded 25 min late"
Pros: "comfortable flight"
Cons: "Turbulence but no one can help that"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Cons: "Never on time"
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Pros: "i liked very much the cheese and the coffee was also good."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."
Cons: "The staff"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Pros: "New plane, nice comfort seat"
Cons: "The snack selection...pretzels or cookies!"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
Pros: "The crew and staff were efficient all along the way."
Cons: "I had a 2 hour stop in ATL with a final destination of Guadalajara. Since the hub system used by Delta required me to go north in order to go south, Delta decided to charge me $40 for my luggage. If I had flown directly to GDL there would have been no charge. But since I had to go through ATL, I added hours of travel and additional fees."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Cons: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Pros: "Lots of entertainment. Everything fine."
Pros: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Cons: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."
Cons: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Pros: "The plane was clean. Some of the attendants were very kind and helpful about our situation (the plane left 35 minutes late from Athens and we were in danger of missing our next flight to the US). Food was pretty good. Small portions as usual."
Cons: "Pretty big delay before departure, ended up in very stressful conditions for the rest of the trip. It became pretty obvious that we were cutting very close to the boarding time for our next flight (arrival scheduled for 4:05 pm and our flight to Chicago barding on 4:20 pm). One of the flight attendants kindly offered us to move up to the front seats of the plane on the last 15 minutes of the flight (with our luggage) so that we can exit as soon as possible. We moved (per his suggestions) and we were treated rudely by the young lady attendant of the Business Class. We explained that we moved after the suggestion of their other flying attendant. She called her supervisor on us, who in return, rudely, arrogantly and loudly started to berate us on how we "dared" to move ourselves to the Business class. After explaining the whole story again and showing her the tickets, she allowed us to stay to those seats for the last 10 minutes of the flight. We asked if an airport cart could be called to transfer us to the next gate, and they said no. We asked for information on the gate for Chicago and they did not provide one. Unfortunately, the plane landed very far from the gates. We had to enter the airport bus, which traveled for about 15 minutes before we got on a gate. There, we faced about 35 minutes of passport procedures and waiting lines. At that point, 5 minutes before our plane for Chicago was supposed to take off, we asked the passport pre-check officer what we should do (we assumed we would be missing the plane at that point) and he told us very rudely "When you REALLY miss your plane, then come back and ask me"!!!!!!!!! Then we passed through passport check and we were told to run to our gate (which by that time was no longer showing on the computer screen, and we knew about the changed number, ONLY because KAYAK sent the update to us-THANK YOU!!!). We ran for about 12 minutes. We arrived at our gate late by about 25 minutes after our flight was supposed to leave. There we were asked why we were running and when we told the guy who screened our boarding passes he responded "Well, running is good for your health..."!!!!! At that point I would have liked to give him a piece of my mind...We were told by the same guy that due to airport security issues, Frankfurt airport had so many delays in the last couple of weeks that planes know to wait for the late passengers. Couldn't someone have told us that before? We have NEVER been treated so poorly by an airline and we will NOT fly with them again. The LUFTHANSA customer service was terrible. We have not encountered such arrogance and lack of information for many years...Shame on them! AND we were not the only Americans running. There were families with little children and older people, etc etc, just because the Lufthansa attendants and ground crew did not feel like giving us the information we needed!!!"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "Smooth flight. No complaints"
Cons: "No complaints."
Pros: "Cabin Crew was very pleasant and supportive of families with children"
Cons: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Pros: "everything was ok ."
Pros: "טייס מקצועי קדם טיסה נח ומסודר כולל אפליקציה לבורדינג"
Cons: "האוכל לא מציאה"
Pros: "The crew was personable"
Cons: "Not enough recent television"
Cons: "Small leg space"
Pros: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Cons: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Cons: "Food was lousy. I have not flown L for sometime, but the food was lousy. I don't remember it being this bad previously. They ran out of rice and chicken...and served me beef... The chicken was on the bone, instead of being off the bone...so harder to eat in small space."
Pros: "Everything just sort of fell in place. No complaints!"
Pros: "With a long flight, just not enough seat or leg room for coach."
Cons: "Cramped seating."
Cons: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Nice flight not much disruption, Silent plane for a way back seat Nightflight was excellent handeled"
Cons: "Seats are too close together I had nicer meals on lufthansa flights."
Pros: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Cons: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"
Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Pros: "Movie selection was great, food was ok as was the service."
Cons: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."
Cons: "leg space is too tight"
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Cons: "terrible flight bad food, the options were finished by the time they reached line 30. the entertainment had 3 old movies in English. wishing the flight will finish because it was very jumpy, after all this it ended in an emergency landing. Lufthansa was very disappointing."
Pros: "first time in the new economy plus, was a pretty good experience-- food comfort, etc."
Pros: "Exceptional service and quality. Flew economy but treated like first class. If I travel abroad again Lufthansa would be my number one choice."
Pros: "Onboard real meal and multi-lingual crew very impressive"
Cons: "Engine malfunctioned. Flight delayed 7 hours. All connections missed. Spent night in marginal hotel in Frankfurt."
Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."
Pros: "Most everything"
Cons: "Flight left an hour late and with no explanation"
Pros: "Efficiency, courtesy, professionalism."
Cons: "Everything. No compensation given either"
Pros: "Friendly staff and comfortable trip"
Cons: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."
Pros: "Great people working for luftansa."
Cons: "Television didn't work. Extremely tight seating."
Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Cons: "Cabin was cold the entire flight, the blanket was not enough."
Pros: "Food and eating with proper utensils, Brandy after dinner"
Cons: "Entrainment center glitch. Headphone quality."
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "Food was very good, and the service from flight attendants."
Cons: "Delays, and the lines to board took too long."
Pros: "The crew were amazing; very helpful, polite and caring"
Cons: "Food should be less but better quality"
Pros: "The flight attendants were amazing. I bought the extra legroom seats and they were so worth it! I couldn't even tough the seat in front of me. Free wine. And the movies on your personal screen were all really good. Probably the best flight I have ever been on."
Pros: "The crew was especially great!"
Cons: "No delays"
Pros: "Crew good, plane clean."
Cons: "Seats very cramped."
Pros: "Speed boarding and organized overall. Nice crew."
Pros: "Friendly crew"
Cons: "Food was terrible. Aircraft not clean. Almost 2hrs delay."
Pros: "LCY very efficient baggage drop, flight arrived ahead of schedule"
Pros: "Attentive service by flight attendants"
Cons: "Seats are thin so 9 hrs sitting becomes a pai in th b... Litterly. Both out bound and in bound the audio did not work well out bound not at all so 9 hrs not top notch"
Pros: "Crew was also nice."
Cons: "I had to wait for bus to get the continue flight. The time waiting was so long I could not board the flight and had to rebook to the next possible flight."
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Pros: "Short flight"
Cons: "Nothing - don’t expect too much on short flight"
Pros: "Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good."
Cons: "I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights."
Pros: "flight was great, safety video and pilots were great. 8/10 would recommend. Was great for the price. Attendants were great."
Cons: "No free beverage or food even on international flight. In the exit seats, there are major pros and cons. The exit row has amazing leg room, but you can’t use your tv screen like other passengers (can’t listen to movies because there is no aux plug and no usb to charge your phone like other passengers)"
Cons: "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. They said on the plane that, if we are missing our luggage, it will come in on the next flight. I don’t understand the logic of the decision to not load our luggage to try to save us time."
Cons: "Flight delayed by one hour Gate not announced as indicated on flight board When announced only gave about one half hour to make it to gate and board"
Cons: "Cancelled flight and horrible customer service!"
Pros: "Ease of boarding"
Cons: "There was no wheel chair provided for the passenger even though requested for one in hyderabad"
Cons: "Late like always no even a free drink of water sad sad"
Pros: "The boarding and crew was nice... no complaints."
Cons: "Did not realize that, at least, water was NOT complimentary ... food & drink had to be paid for. Bummer."
Pros: "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Very pleased about that."
Cons: "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Tap water, really?"
Cons: "Very old entertainment system."
Pros: "Quick boarding, smooth flight"
Cons: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Pros: "The plane didnt crash. I liked that."
Cons: "It was Delayed and no one was notified. I was rushing through the endless mess that is London Heathrow only to find a delayed flight - which worked out for me. I just wish I had known. The flight itself was more than 2 hours and not even a complimentary soda? You have to pay for a coke? I've taken 45 minute flights to vegas that offered complimentary drinks and snacks. Pretty odd."
Pros: "Flight was over all comfortable."
Cons: "No snacks were provided."
Pros: "Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service"
Pros: "The flight wasn't as late on arrival as I anticipated it would be."
Cons: "The ground staff were completely useless when it came to actually getting a new flight after missing my earlier flight when I showed up with only 20 minutes to spare and the ground crew left the gate before it actually closed. They then wanted to charge me 500 euros for a replacement flight, in the end Kayak online got me on the same flight for less than 100 euros. The rest of the flight was mediocre. Lufthansa and Virgin do so much of a better job with overall staff on the ground."
Cons: "At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight."
Pros: "Not a very crowded flight. Boarding was efficient and we departed and arrived early. As the flight was short there was no meal service or entertainment."
Cons: "There were no power adapters in the seats."
Pros: "The flight was very good. Friendly crew, and barely half full so room to spread out. No good or entertainment (just a pond-hopper to Paris)."
Cons: "We sat waiting for takeoff for 45+ minutes. I slept for most of that, but woke up to us taxiing for takeoff (instead of landing as I had expected)."
Pros: "The crew was great! Very friendly and helpful."
Pros: "Everything was smooth. crew was courteous. Flight was plesant"
Pros: "Games at the tv."
Cons: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Pros: "Reasonably efficient and comfortable."
Cons: "Heathrow connecting gate announced only shortly before flight, thousands of connecting passengers kept in a central holding pen like cattle flight: have to pay even for a cup of water"
Pros: "Very nice flight attendants"
Cons: "Did not have wifi or live TV"
Cons: "So, the flight to Frankfurt never happened because of whatever happened with British Airways on 05/27/2017. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. We were told to find a hotel with no help or voucher - nothing was showing available under $1000 a night, save our receipts for any food we might have, rebook our flight. As we were leaving the airport, we were given water, nothing before that. We received information as we were leaving the airport about our rights for recompense. Fortunately, a Heathrow staff member helped us with finding a hotel that cost about $400. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. It was a bad situation, handled in a way that caused confusion, fear and unhealthy situations of standing for long periods and I will not be doing business with British Airways in future."
Pros: "There should be a special section for babies."
Cons: "Sitting on runway for 3 hrs and then get kicked off without good instruction. This was our 1st trip, so we felt stupid about everything after the flight was cancelled. Oh well. Much smarter now."
Pros: "Very professional. Crew was very friendly and accommodating."
Cons: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Pros: "Vueling uniforms."
Cons: "The most tightest and uncomfortable plane ride in my life. Stop flying your customers on such an awful plane especially executive club members."
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "No comment."
Cons: "Flying in and flying out was a headache! Both times, the flights were delayed, therefore causing me to have to miss my connecting flights "BOTH times!!!!" I had to rebook and reticket my luggages throughout both travels! I will NEVER EVER book with Bristish Airways EVER again! Worst experience ever thus far! Worst part was that I had my elderly parents with me and I had to continuously make changes because of the flight delays, which put all of us in extreme stress! Made me sick to my stomach of how unprofessional BA staff were when it came to accommodating us due to their delays."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Cons: "Because our flight was late arriving into London, it caused us to miss our connecting flight and needless to say, there was an overwhelming oh well attitude from the Brittash Airways workers. We should have arrived home at 6:50pm but because of all the delays we didn't arrive home until 2am and WITHOUT our luggage. I'm beyond frustrated and exhausted."
Cons: "Please equip flights with WIFI and national news channels like CNN."
Cons: "The tickets were never purchased at British Airways. I showed up at the airport and nobody had a record of me ever purchasing tickets. By the time we realized that kayak had not transferred funds to the airline, the plane had left and I had to completely re-book my trip at triple the cost. I will be disputing charges and contacting fraud services to resolve this issue."
Pros: "This flight was not bad at all."
Cons: "It was okay flight"
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Pros: "The crew was great"
Cons: "The chairs are hard and no lumbar support"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Cons: "Cabin crew was good not great - expected more in flagship"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "On time, super help , confortable"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "That it was over night"
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Cons: "Need a better chess program"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Cons: "Never got to board that plane due to delay of my previous flight."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "This flight was operated by American, but sold by Iberia and ticketed by airfare.com. When I tried to reserve a special meal, each party (American, Iberia & airfare.com) said they could not do it, that the other party had to do it. So, in other words, no company took responsibility for my customer satisfaction. So I am ultimately blaming American Airlines accountable since they, not Iberia or airfare.com, contracted with the food service provider at the airport."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Airlines flying from Reno to Germany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Reno to Germany
Masks required on board, masks provided on flights from Reno to Germany
Social distancing seating
Middle seats unavailable to book on flights from Reno to Germany
Testing for antibodies, testing for symptoms for flights from Reno to Germany
Waiving of change fees. Search flexible flights from Reno to Germany