Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Cons: "Baggage check in was stressful"
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "great food, entertainment and seat comfort"
Cons: "nothing"
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "Nothing"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Cons: "Late...delayed from algiers"
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "Kind, courteous, attentive crew. Smooth flight."
Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "The seats were comfortable."
Cons: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Pros: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Cons: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Pros: "Nothing"
Cons: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"
No organization when it came to checking in and boarding. If you have diet restrictions make sure to plan ahead.
Cons: "I would suggest not taking a middle seat if you are looking for comfort. Once people start to sleep you are completely stuck and no more reapect for personal space. Would definitely recommend an aisle or window seat on such a long flight"
Pros: "The ground staff speak very little english,at first they could not find my reservation and took almost 1/2h just to retrieve bookings. Other than that great experiences."
Pros: "nice jet"
Cons: "3hrs late"
Pros: "Excellent Staff on board, comfortable seats, very good food"
Cons: "Staff at the orly check in desk were as unhelpfull and unfriendly as possible, luckily the airline crew helped us to accommodate my 83 y/o mother to a more adequat seat"
Pros: "A l'heure"
Cons: "Le service bagages aà Orly a oublié de me rendre ma pièce d'identité alors que j'étais pressée de prendre le train... m'a laissé un message, mais pas de nouvelles depuis alors qu'il devait me rappeler ..."
Cons: "The airline canceled the original flight. They then rescheduled the flight to a date and time that I could not accept. I called and notified the travel agency and was first told I'd be refunded but then received another reschedule notice. That flight was also eventually canceled. The airline rescheduled me to another flight ( number 3 at this point) which I clearly told them, over there phone, twice, that I could not accept. I was told they would check with the airline to see if I could have a refund. I later received an email that said I would not get a refund for lack of communicating that I would not accept the rescheduled flight. Horrible horrible horrible experience. Worst travel related experience I've had with an airline and travel agency."
Pros: "Movies and fruit juices"
Cons: "The crew made us feel like we were too much, flight were late, sits uncomfortable and disgusting with chocolate everywhere from the last flight"
Pros: "Excellent Staff, comfortable seats, very good food."
Cons: "Delays of 2 hours at the departure from Port au Prince."
Pros: "Tried twice to purchase a checked bag before the flight. Credit card transactions are still pending but my reservation never reflected the purchase. Had to pay an extra 10€ at check-in. Probably because I used a US VISA card."
Cons: "see above."
Pros: "The hospitality"
Cons: "The bumpy ride"
Pros: "The crew was friendly and did an excellent job of making sure everyone had everything they needed throughout the long flight like toys for the kids, sleeping masks & socks, pillows, snacks, etc."
Cons: "The seats were not very comfortable and the food was just ok."
We were there on time we checked in early online and when we got to the airport we only had one code ticket and not the other one, the people at the desk didn’t want to print the other ticket since we didn’t have it on the phone
Pros: "All of the ground grew was excellent, I always travel with my service dog and they handled the process very professionally."
Cons: "Over the phone service in trying to notify the airline that I was travelling with my service dog was ridiculous. I called multiple times, but nobody could understand me due to their limited English, and refused to put in a note in my booking because were insisting on a letter from a psychiatric doctor, which is not applicable. As per the French Bee (an most airline) regulations - this is a requirement for ESA and not service animals, on top of the fact my disability is not psychiatric. Result was no comment put on my booking, but fortunately the staff at the airport were very helpful and understanding."
Pros: "I did not prepay for a meal, but the options available compelled me to buy. The meal was exceptional. The service was also 5-star and the seat was quite comfortable."
Cons: "The flight was late."
We were there on time we checked in early online and when we got to the airport we only had one code ticket and not the other one, the people at the desk didn’t want to print the other ticket since we didn’t have it on the phone
Pros: "All of the ground grew was excellent, I always travel with my service dog and they handled the process very professionally."
Cons: "Over the phone service in trying to notify the airline that I was travelling with my service dog was ridiculous. I called multiple times, but nobody could understand me due to their limited English, and refused to put in a note in my booking because were insisting on a letter from a psychiatric doctor, which is not applicable. As per the French Bee (an most airline) regulations - this is a requirement for ESA and not service animals, on top of the fact my disability is not psychiatric. Result was no comment put on my booking, but fortunately the staff at the airport were very helpful and understanding."
Pros: "I did not prepay for a meal, but the options available compelled me to buy. The meal was exceptional. The service was also 5-star and the seat was quite comfortable."
Cons: "The flight was late."
We were there on time we checked in early online and when we got to the airport we only had one code ticket and not the other one, the people at the desk didn’t want to print the other ticket since we didn’t have it on the phone
Pros: "All of the ground grew was excellent, I always travel with my service dog and they handled the process very professionally."
Cons: "Over the phone service in trying to notify the airline that I was travelling with my service dog was ridiculous. I called multiple times, but nobody could understand me due to their limited English, and refused to put in a note in my booking because were insisting on a letter from a psychiatric doctor, which is not applicable. As per the French Bee (an most airline) regulations - this is a requirement for ESA and not service animals, on top of the fact my disability is not psychiatric. Result was no comment put on my booking, but fortunately the staff at the airport were very helpful and understanding."
Pros: "I did not prepay for a meal, but the options available compelled me to buy. The meal was exceptional. The service was also 5-star and the seat was quite comfortable."
Cons: "The flight was late."