Another good flight newer plane therefore better seats. The landing was excellent!
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "all good"
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Cons: "No charging outlet."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "Smooth and comfortable flight."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Cons: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""
Pros: "Inflight crew"
Cons: "The crew member that handled my stroller roughly and tore a hole in the canvas. The canvas was also black with grime from the bottom of the plane it appears. The stroller canvas was expensive and brand new."
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was nice and pleasant. They didn’t fuss over ym carry on being too big. They were very accommodating. Boarding was very quick again"
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Cons: "The flight was delayed an hour and a half."
Pros: "Everything went smoothly."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "the crew was nice"
Cons: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "That it ended!"
Cons: "5 hours in the air. Not the fault of Delta."
Pros: "Blankets available for all."
Cons: "Problem initially with entertainment system, which was later corrected. No baggage space available close to my seat, even though I was one of the first on board--Sky Priority. I was in last row. A combination of crew bags and onboard equipment along with a couple people on board before me,filled all space above last 3-4 rows. Seats seemed to be even smaller than normal for economy. Entertainment screen too small."
Cons: "Individual seat space is small, nor do seats recline much."
Cons: "They didn't even pour me a full cup of orange juice."
Cons: "My selection was not available"
Pros: "Great flight. Flight attendant was hilarious and extremely helpful to all even as we were grounded for a bit in Atlanta due to weather!!!!! Flight crew was stellar while traveling thru an extremely thick cloud deck."
Pros: "The heading says it all!"