Pros: "Power at the seat was great, just wish there were three outlets instead of two for three seats. Entertainment was good. Snacks and sodas are always good."
Cons: "Not sure why the TV controls weren't on the armrest next to the window where my neighbor wouldn't accidentally bump the controls with her elbow. Super annoying issue. Seems odd that there are two outlets for three seats."
Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"
Pros: "Good snack selection & free wifi"
Cons: "Plane had TVs but they weren’t allowing us to use them"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Cons: "got to airport and had to pay additional 100.00 because of unaccompanied minor. would have liked to know that at booking. not at airport."
Pros: "Perfect landing and great flight!"
Pros: "Jet Blue is our airline by choice. We have always had very good service from their staff and the only time there was a change because of weather, we were notified in order to make a change to our flight. We will continue to choose Jet Blue whenever possible."
Cons: "My only complaint with all of the airlines is allowing people to check their bags free at the gate when others have done the required thing of paying for checked bags. It is obvious that people are taking advantage if this. It would be great to see something more fair take place."
Pros: "I was impressed that the entire team seemed to care that we were being inconvenienced. It was a very nice touch that refreshments were being offered at the gate and that we were told when the next update would be. All updates were on time. In addition, our captain (Mark) came to the gate and spoke to all of us expressing his concern for what had happened to us. He also made a nice presentation on the plane and got us going right away. The free ear buds were also a great touch. Even though the situation was bad, you made a customer for life with the way your team responded to the situation. Well done!"
Cons: "Our flight was more than 2 hours late. :("
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"
Cons: "I was not emailed or texted a copy of my boarding pass. I did receive for trip from detroit to Boston but not the return trip."
Pros: "The second flight had a great amount of leg room. They have cable tv and that was very entertaining. The app is very easy to use and made downloading our boarding passes super easy. I carried both mine and my fathers boarding pass right on my phone!"
Cons: "No complaints!"
Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "The crew the was polite and the overall flight wasn’t too bad."
Cons: "The landing was a little rough but the pilot did good. We were located in the very front of the plane and the engine was extra loud for some strange reason, but it was a good flight."
Pros: "Really comfortable seats and great snacks for free"
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Cons: "The entertainment device failed to work. . Screen crashed ."
Pros: "Plenty of space, very polite, seats are comfortable and complimentary snacks & beverages regardless of flight time span. Can’t best it."
Cons: "A blanket would be nice :)"
Cons: "Aer Lingus, Did not operate this particular Flight . Equip Problems"
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."
Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"
Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("
Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"
Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"
Pros: "The flight was smooth and comfortable, flight attendants nice and helpful. And the seats are more spacious than other airlines"
Cons: "The flight was over 2 hours delayed but they kept us informed throughout the wait via text and email"
Cons: "Flights were delayed by four hours"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"
Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"
Pros: "Service. Friendliness. Atitude."
Pros: "I love you Jetblue . Fly them all the time. Peter"
Cons: "Gate at Logan had a rat running around. Flight entertainment worked sporadically - many seats had broken entertainment equipment that didn't work at all. Seats and armrests were dirty - my daughter and I wiped them down with handsanitzer and kleenex."
Pros: "I had a lost bag and the baggage people were some of the most helpful I've ever encountered. The flight was nice and well done, but in the midst of some hard bag stuff, your people were great. In particular. Jennifer Novak was the lady who helped me in Detroit and was outstanding."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Great entertainment system."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Cons: "plane delayed over 3 hours."
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "Short flight so no food, just soda/pretzels. Left on time, arrived a little early. Delta staff were average."
Cons: "Other passengers who bring carry-ons that are too large, and airlines that refuse to enforce the size limits. This creates unnecessary boarding delays and stress and conflict among the passengers and Delta staff. Also, as usual, coach seating is mediocre at best as airlines try to cram more people into a smaller spaces."
Very little crew service or friendliness.
Pros: "It was ok"
Cons: "Stop charging for wifi. Jet blue has free wifi on domestic flight"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Cons: "Half of the screens were down. No Gluten free options."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Pros: "Plane was clean, wifi worked"
Cons: "Flight was delayed 2.5hrs, had to wait on tarmac 30min to take off and 15min to get to gate, bumpy flight. Jerky inputs from pilot."
Cons: "the crew was snobby and rude. no communication with finnair and british airways for a special meal. not child friendly"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "The crew handled the flight delay well."
Cons: "Having to wait in Chicago due to mechanical plane problems was a bunner!"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "Had the fortune to sit with a passenger that had a service dog"
Cons: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "The flight was on time The flight attendants were were very helpful and friendly. Food service was good. I am a vegan and they were very accommodating. The fact that we had 2free checked bags was great"
Cons: "Nothing. Everything was good"
Cons: "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
Pros: "Friendly , kind, crews"
Cons: "No good entertainment ,prefer personal t.v sreen"
Cons: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Cons: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Cons: "Flight could’ve been on time."
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Pros: "On time. Comfortable and smooth flight"
Cons: "Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs."
Pros: "The crew was great"
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Not much, the plane and crew were fine. The RJ's are getting old and dirty though."
Cons: "Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "It was a quick and safe flight. We had two drink offerings and multiple water offerings. That was very nice. The foot space was actually more comfortable than expected."
Cons: "It's not that I didn't like the flight, it's that it is just normal."
Cons: "They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again."
Pros: "Food, Movies, larger seats (we paid and upgraded)"
Cons: "4 hour delay with no explanation, crew members were confused and didn't know what to say over the loud speaker, they said the wrong words a few times and stuttered. Bags took 45 minutes to go baggage claim for pickup"
Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."
Cons: "The allottedseating and leg space per person. I felt extremely closed in, it was very to get things out of my carry on bags. I could barely move."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Pros: "Quick boarding m"
Cons: "1.5 hour delay"
Cons: "Waited until boarding to give me a seat"
Cons: "I'm still here never got out"
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "Missed connecting flight because of delay. Second flight delayed."
Pros: "Efficient and on time"
Pros: "I liked that when the plane actually arrived to newark that the boarding was swift. The pilot and flight crew were good."
Cons: "The plane was late. I flew out of Detroit because it was cheaper than flying out of Cleveland where I live. So due to this flight being late I had to pay more then expected to get my car out of the parking garage and got home an hour and a half later than expected which got me home at 3am versus 130am (original time I would have been home IF the plane would have been on time)."
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "The flight attendants were very responsive"
Cons: "The food was very disappointing. Dry fried chicken with rice."
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."
Cons: "The whole services!"
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Cons: "Late also got here and had to wait 30 minutes just to get off plane"
Pros: "Fast. 20 minutes early"
Cons: "Didn't see how to decline my seat. Oh well"
Pros: "uncrowded, non-stop flight to someplace warm for a low price... how can you go wrong?"
Cons: "just some bad weather out of MKE which delayed us, but that's not the airlines fault"
Cons: "Delayed an hour..while boarded. Happened on flight in too"
Cons: "You pay a price for an airline trip somewhere and then you have to pay again to get a seat on the plane. hard tiny seats, anything you want is extra money."
Pros: "Basically on time and no issues. Just a way to get from point A to point B"
Cons: "Seats not reclining. Not even a freakin free soda?"
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Cons: "$40 to check a bag?"
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Cons: "Didn't like much of anything. Its always recommend to arrive two hours early but found no one working the ticketing desk so i had to wait two and a half hours for an employee to arrive just to check one bag.Seating was crowded uncomfortable did not recline. The flight attendants were ok but made the passengers feel rushed"
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "Well the flight itself was good overall. Seats were tight but i imagine all flights like that."
Cons: "Wellbi hated all the fees. For a checked bag, 35 dollars, to select your own seat 11-25 dollars, carry on 40 dollars, and nothing really special about the flight. Thought i was flying sheaper but i spent as much in bag fees as i did with the actual ticket price."
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "Ahead of schedule"
Cons: "No drink service, no entertainment, very expensive. Never again"
Pros: "Plane was clean and well maintained. Flight crew was terrific."
Cons: "The line to drop off luggage was one of the longest I've ever been in - much longer than any other airline. Flight was delayed 45 minutes, but only found out via email alert an hour after flight was supposed to take off (from original departure time)."
Pros: "Time of the flight. TSA pre check was good."
Cons: "I knew they charged for everything like selecting my seats, checked luggage and carry on. I did not realize the only thing free was a little glass of water. I checked N/A for food because there was none free and there was no entertainment. The worse was if there is a little turbulence you are not allowed to get up to use the toilet. The stewardess would not allow my wife to use the restroom and was very rude about it. I have never heard of that on any other airline."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "Cheap rate but hidden fees."
Cons: "They charge for both carry on and checked in luggage. And it's even more for carry on than for checked luggage. No recline whatsoever in seats. If you want a soda or snack, you have to pay extra for it."
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Cons: "Did not inform us of a 4 hr delay until it was the original take-off time. We were told then that we had no crew because they had a required "off/sleep" time before flying again. That is understandable, but why wait to tell us? The majority of us to wait in the terminal instead of being able to stay home and make later arrangements. It was a 3+ hr flight and there were no snacks or drinks. You had to pay for a cup of water!!! The baggage fees are ridiculous in price. My return flight was an hr delayed...again, no notification. My ride from the airport had to wait an additional hr and this was a late arrival as it was. We didn't get in until approx. 11 pm. Such an inconvenience and I felt terrible that my friend had to wait for me. What an unorganized, stressful travel experience. They later sent an email for a $100 credit towards another flight within 90 days...A. I don't fly that often, as im sure the average person doesn't. They couldve said a year. B. Even if I was to fly again, it absolutely would not be with frontier. They can keep their $100 credit and ill pay extra to fly with my usual airline. I thought I was getting a good deal, but what I got was a headache. Not worth the hassle!!"
Cons: "The flight was delayed for 3 hrs. When we reached detroit we need to wait for another 30 mins to get a gate as they have only one gate alloted and there is another one parked there. Alltogether it screwed up my days plans.."
Cons: "I was involved in an uber accident en route to the airport which prevented me from boarding the plane. I called customer service, explained the situation and was told I had to pay $99 in order to be placed on the next available flight. I asked why this fee couldn't be waived due to me being a passenger in the uber and not the driver, and I was told I needed a police report. I've never been more frustrated with an airline than I was with Frontier. Here I was, trying to catch my flight, involved in an accident that I couldn't prevent and was now being told I needed documentation to have this fee waived."
Cons: "Frontier charges you for EVERYTHING. You can't even have a free carry-on or beverage on the plane. I won't be flying with them again."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Cons: "Cancelled flight due to "weather""
Cons: "After flight delayed 2 hours due to seagull getting sucked into engine on landing (not Frontier's fault) I was stuffed into 7E, the smallest middle seat I've ever experienced, and I was in pain most of the flight. I am 6 feet, 190, not that big, and I couldn't bend down to reach the floor due to my head hitting the seat in front. Seat on first leg (also a seat-me-anywhere middle seat) was passable."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Pros: "Cost of flight, on time experience, location of stop."
Cons: "Horrible bag/checking process. It was impossible."
Pros: "crew outstanding both flights"
Pros: "Easy boarding for handicapped passenger. Wheelchair was there immediately upon arrival in jetway."
Cons: "Small child cried much of the flight. Male, possible parent, did not comfort or try to quiet child. Charging for seating is ridiculous."
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "Flight for round trip was very reasonable but they don't tell you you're going to pay for seats goin and coming seperately and all both carry on and stowed baggage coming and going. When alls said and done it really isn't any cheaper and lets not forget if You wasnt a reclining seat its $5 more!"
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Cons: "Again held up leaving by "paperwork""
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Cons: "Super uncomfortable chairs for napping. No head rest, no recline, and the turn out table was super small so I couldn't lean forward on that."
Pros: "The trip was simple, quik & inexpensive."
Cons: "Seats were tight, snug"
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Pros: "The pilot was up front about why and where was the cause of the delay. To be fair it was mainly due to a thunderstorm, but before then, nobody was clear."
Cons: "The flight time changed at least 7 times before takeoff. Very difficult to coordinate someone to pick me up at the airport -- person ended up having to wait 1 1/2 hours. They were never clear about flight landing times -- the flight itself was an hour longer than usual to avoid turbulence -- and no one gave an estimate on that time difference."
Cons: "I vowed never to fly Frontier again but I had to go to a funeral last minute and they were all I could afford. Our flight was delayed 2 hours after we had already boarded. They offered no options for finding us another flight or anything. All the stores in the airport were closed because it was late and they offered us no food or drinks. Seats were unbelievably uncomfortable and didn't recline. Never flying with them again."
Pros: "I liked that it was a low price."
Cons: "I didnt like that you had to pay for everything and that they were really trying to shove the credit card down your throat"
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Pros: "Flight staff were very hospitable and kind. Plane was clean and seats were comfortable."
Cons: "They seemed to charge for everything. Even carry ons! $40/carry on! So much for packing light to save money and help the airlines with fuel savings. Checked bags are $30 carry ons were $40!!!! Crazy! Also, there was a charge for a beverage or snack onboard. Insane."