Daily cleaning, installation of cabin HEPA filters on flights from Riviera Ligure to San Jose
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Scores according to KAYAK customer reviews
Pros: "Boarding was ok compared to other Alitalia flights"
Cons: "A snack between the meals. More food options for the second meal."
Cons: "Seat assignments sucked. Could not seat together"
Cons: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"
Pros: "Even though the plan was full, the boarding process was quick."
Cons: "Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile."
Cons: "Better pillows...as simple as that"
Pros: "People next to me"
Cons: "Seat, food , no fee for bag, and service"
Pros: "Peu de place pour les jambes Équipage très sympa"
Cons: "Plus de place pour les jambes mais vol rapide donc Ok"
Pros: "the flight was on time"
Cons: "for sure the seats, the screens and bathrooms. the plane was so old!"
Cons: "Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing."
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Cons: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"
Pros: "Short trip from Rome to Milan"
Pros: "Crew was fast"
Cons: "Boarding was late and also arrived late"
Pros: "short peaceful ride. Not much food could be served."
Cons: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."
Pros: "Not much. Mediocre everything. Was nice that the flight was not very full."
Cons: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."
Pros: "Comfortable seats"
Cons: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."
Pros: "Nice new plane (Embraer), row 4 had long seat pitch"
Cons: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"
Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"
Cons: "Boarding was late again, 25 minutes this time Seats are Too Tight"
Pros: "The fact that I had more legroom than I expected was surprising."
Cons: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."
Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."
Pros: "They had drinks"
Cons: "My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus."
Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"
Pros: "Entertainment options"
Cons: "Had problem with luggage, did not like food specifically cheese on dark bread sandwich, did not like going to gate but would need to climb stairs and get shuttle to plane"
Cons: "We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week."
Pros: "Almost nothing"
Cons: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"
Cons: "I.m 6'2 and it was impossibly uncomfortable"
Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."
Cons: "delay without clear indication"
Pros: "Entertainment choices, boarding efficiency, helpful staff"
Cons: "Delayed departure - then even more delayed arrival - stuck on tarmac. First row of extra leg seats are extra narrow to account for entertainment system."
Pros: "Not much, but food was decent."
Cons: "Oldest plane I've seen in recent years, crew barely acknowledged our presence (talked to each other the whole time), no working air conditioning, and big metal boxes in front of the window seats that take up all of the leg room (yes these seats aren't cheaper."
Cons: "Really old plane, nasty food and rude flight attendants."
Pros: "My checked bag did not show up in Prague"
Pros: "Check in easy."
Cons: "Two hour weather delay Impossible European connection (which I somehow made) No luggage (it didn't make connection)"
Pros: "The service was very good."
Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."
Cons: "There was some issue with checking in, there was a massive line and over an hour wait just for less than an hour flight.. there was zero communications as to what was happening and there were no staff attending priority queues"
Pros: "Can't think of anything."
Cons: "The seats were the most uncomfortable my husband and I have ever experienced. The huge headrest forced us to sit bent in a C shape with our heads bent down, no way to sit normally and relax. It was pretty close to torture for a long flight. I just wanted to rip the thing off the back of the seat. I will never fly on a B777 again if I can help it. Its particularly rich when the captain comes on the address system and tells us to sit back and ENJOY the flight. Additionally, boarding started a full hour before scheduled departure, then the flight was delayed an additional 45 minutes while they waited for somebody's luggage. If you boarded early, you got to enjoy sitting there nearly 10 hours for an 8 hour flight."
Cons: "I CHECKED IN 24 HRS AS REQUESTED AN BOOKED SEATS FOR FLIGHT & CONNECTION BUT COUKDNT PRINT BOARDING CARD ONLY AT THE AIRPORT.AT THE DESK THE ALITALIA LADY TRIED FIRST TO USPELL MY SEATS FOR 400$, THE SHE SAID THAT I DID NOT COMPLETE CHECK IN SO SHE IS FINISHING IT BUT I HAVE A CONFIRMATION OF THE COMPLETE CHECK IN.THEN SHE CHANGED A FEW TIMES MY RESERVED SEATS (AND SOLD THEM )AND AT FOR THE TRANSFER FLIGHT SHE BOOKED THE SAME SEAT FOR ME AND MY WIFE AND WE CORRECTED IT IN ROME,,,VERY BAD BEHAVIOR!!!"
Pros: "After shuffling me between terminals, a flight attendant finally recognized I was injured and was going to miss my flight. She stepped up and got the assistance I needed."
Cons: "Check in clarification."
Pros: "AlItalia Flight 629 was operated by Airbus A330-200, which is a smaller version of A300 family. The seats were comfortable with enough legroom. The service was OK: there was no cocktail service, but only a dinner, which was surprisingly tasty. Alcohol-wise they served only wine in coach, which was also available throughout the flight at the self-service station by the galley, Overall, I would rate the my flight as just Okay."
Cons: "The flight was delayed over 80 minutes due to "the wait for necessary paperwork," as the pilot has stated. During the wait for the departure, the a/c was off and it was very hot, stuffy and uncomfortable on board the plane. As a result of the delay, I barely made my connecting flight, and there were many passengers that missed their connecting flights."
Pros: "Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention."
Cons: "The hold over from Rome to Athens was too long! Wish I had taken more time in booking the flight."
Pros: "The plane was great, chair was large, really nice and comfortable.. The crew members were great too. Wasn't awake to try the food but I'm sure it was good too"
Cons: "Not one single Mandarin speaking flight attendant on board. Alitalia delayed my luggage and they have worst customer service where ppl don't know what's going on. 10 days have passed and my luggage is still not back to me yet. WORST airline I've taken!!"
Airlines flying from Riviera Ligure to San Jose have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Riviera Ligure to San Jose
Masks required on board, masks provided on flights from Riviera Ligure to San Jose
Social distancing seating
Middle seats unavailable to book on flights from Riviera Ligure to San Jose
Testing for antibodies, testing for symptoms for flights from Riviera Ligure to San Jose
Waiving of change fees. Search flexible flights from Riviera Ligure to San Jose