Our scheduled flight was canceled because of "maintenance" so we had to go back into LAX to catch another, which caused a delay in our whole day. One on the flight it was fine.
It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable.
Comfortable seating and clean interior. Flight attendants are helpful and courteous.
Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest.
twice now my bags have been lost leaving seatac IN A ROW!!
the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)...
(-_-) really?
I will think twice before flying with this airline again
I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
Male flight attendant was so genuinely kind to an elderly couple next to me. Female was nice as well. Seat more comfortable than last flight. Flight on time.
Cannot connect to wifi. No entertainment. Need stronger signal. No charging spot for electronic device in my seat.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
boarding was smooth
crew was competent and put safety first
free in-flight movies
great snacks
my seat didn't recline (was broken)
my neighbor's overhead light wouldn't turn off (was broken)
I asked for water because I was very thirsty, was told to wait until the beverage service came by. It took 30 min to an hour before it came by, I think it shouldn't hurt to get someone water when they ask.
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