Take off and landing were ATROCIOUS.
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
Great flight attendants. Super smooth & beautiful flight.
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Pros: "Crew was great and seats were totally perfect and comfortable"
Cons: "Nothing could have been better, except steak and lobster 🦞😃 Thank you very much for your ability to make customers welcome and comfortable."
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "Idk terrible flight experience with delta"
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Cons: "Overall, a good short flight."
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "The crew"
Cons: "Very small plane"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Cons: "Not enough legroom to make any flight enjoyable."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Pros: "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Cons: "Flight was cancelled"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "SLC ground gate crew was awesome."
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "ditto above"
Cons: "ditto above"
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"
Pros: "Very Comfy plane."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Great crew and prompt service. We left and arrived exactky when it said we would."
Cons: "Snacks could have been a bit better but that's not a deal breaker."
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Cons: "Couldn't choose seats online and couldn't check in my wife online"
Changed gates 3 times and terminal once. Just before original boarding.
Very nice crew and got us here on time
This was a very rocky flight made me feel that the person that was flying the plane was learning on the job
No delays, the wifi on flight didn't work and friendlier staff would be a good start.
This is not customer service. Let’s not pretend. Flying American is transactional at best. I pay for transportation, the airline provides transportation (unbound by comfort and convenience)… the end. No one is there to impress or innovate, they simply just exist as part of the transportation process. Avoid if you have other options.
Cons: "I'm not happy at all i lost my check bag and all my church close is in it"
Cons: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "The crew was really nice and I like the cookies"
Cons: "Too small of a plane for that long a flight. Cabin was too damn hot."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Absolutely NOTHING"
Cons: "I WANT MY MONEY BACK. We were stuck on a plane for 10 HOURS. No food available. Just sitting there. Communication from the crew SUCKED. Their staffing sucked. I WANT MY MONEY BACK"
Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
Cons: "Seats are too close"
Pros: "flight took off exactly on time & arrived on time"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "The Jetstar flight was smooth and on time."
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
Cons: "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "Crew members distributed drinks twice!"
Cons: "The plane landed earlier than expected, but still waited over an hour and a half to get off the plane. There was also no entertainment for 4+ hours on the plane :("
Pros: "Plane had technical issues & we returned to gate; staff kept us informed, which reduces anxieties & American rescheduled US connector flights before we left Manchester"
Pros: "AA had fantastic service, no complaints"
Pros: "They were gracious and courteous, the flight attendants. Very nice people."
Cons: "The last seat empty thing was weird but im sure that has to do with some new regulations or something and not the airline itself."
Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"
Pros: "The plane was clean and flight crew was very pleasant."
Cons: "On a cross country flight I would expect there to be in-seat entertainment or at least power / USB charging at each seat. This flight had no AC power nor did it have USB charging."
Pros: "Flight was on time, crew was friendly."
Pros: "Movies online you had is always awesome"
Cons: "Space on planes are ridiculous"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
Pros: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Cons: "The usual. More legroom would be good. That's about it."
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Pros: "Everything was organized pleasant staff,"
Pros: "It was nice having 2 seats to myself, although there was a 45 minute delay in leaving, we still arrived nearly on time."
Cons: "We had a delay in leaving. People were told they could move around to a different seat because there were so many open. Then they allowed more people on so they had to get people to move back. I stayed in my original seat but others were upset and it was too much confusion going on."
Pros: "Staff was friendly"
Pros: "Boarding went well / flight crew was friendly"
Cons: "Food - meh even for airline food Entertainment - shared tv with no sound and no ear phones and it was an international flight?! We went back in time 20 +yrs"
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Pros: "Nothing except leaving American"
Cons: "Changed to a smaller plane from Chicago to Dublin Paid extra for seats on original and didn't get them Flight late because of catering difficulties"
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Pros: "Nice aircraft, clean, comfortable, friendly staff"
Pros: "The air hostess gave me extra pretzels"
Pros: "Seat was nice"
Cons: "Was not asked for my ID on check in, Cold on plane, was not offered snacks, steward was chomping on his gum annoying...no in flight food offered, speaker system was loud and hard to hear"
Pros: "Crew was accommodating"
Cons: "They has us deplane twice. Flight was delayed 2 hours. Need to upgrade plane equipment"
Pros: "Non stop flight"
Cons: "Every flight was delayed or ran late on this trip. Going to and headed home."
Pros: "Customer service in Business Class."
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Pros: "Quick and easy flight"
Pros: "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
Cons: "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."
Pros: "Eventually got to Chicago"
Cons: "Missed my connection"
Pros: "Boarding was fast and easy"
Cons: "Cramped seats"
Pros: "Courteous attendants"
Cons: "My seat smelled like urine."
Pros: "We were 2 min late for check in and the agent got our bags and got them on the plane"
Pros: "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."
Pros: "There was no lunch just snacks"
Pros: "Comfortable, pleasant Attendants and friendly Pilots"
Pros: "On time!"
Cons: "Nothing - it was fine. We got home!!"
Pros: "Uneventful, as expected"
Cons: "The stewardess was Young and NOT the epitome of the Friendly skies. She lived upto a my expectatuons of a stereotypical Millenial! She served us, but not well. Not what I have come to expect from the Friendly skies. All others have been gooD or better."
Pros: "Friendly crew"
Cons: "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
Pros: "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"
Pros: "Kayak did not notify us of a flight cancellation and we were delayed by one day and out over 450$."
Cons: "The air did not work on this plane and it was hot and uncomfortable! Usually once you take off the plane cools down. We sat on runway for 15 minutes due to weather(which the airline cannot control). However once we took off the air still did not work and the plane was uncomfortably warm with little air movement."
Pros: "Chicken wrap was very tasty. Very attentive flight crew."
Cons: "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
Cons: "Our flight was cancelled just as we were leaving for the airport. We had to rebook on another flight which then was delayed 4 hours. Since this was a much longer than we were planning on being at the airport, we had to eat at the airport while waiting for our flights. It was expensive and not good. Then our connection was literally 20 minutes. Very tight."
Cons: "Wi-Fi charge sucks and leg room"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "Comfortable , quick. For us it was great not to have to stop at another hub and walk all over to another gate and plane."
Cons: "United promises 1 free bag per passenger if booking w a united points credit card. Well I've never had this problem b4 but would not proceed thru check in w/o paying $25 per each of us. That was using kiosk and a real live person. That really frosts my - well, u know. Now I have to fight online, not even w a real person who would understand , to get $ back. I hope!"
Pros: "I would give a 1 star ! Cancelled flight and by the time we reached home it was 2.30 in the morning ! Which is unacceptable ."
Pros: "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
Cons: "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."
Pros: "Not a thing."
Cons: "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
Pros: "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
Cons: "United reflowed aircraft and aircrew to other "more important " flights."
Pros: "Flight attendant very personable."
Cons: "No complaints"
Pros: "Flight attendants sence of humor when we finally landed at the right airport."
Cons: "Landing at the wrong airport."
Pros: "Nice people."
Cons: "No entertainment. The snacks tasted old and I wasn't even sure what some of the things in the mix were. The flight seemed really long."
Cons: "I am Asian who was not allowed using restroom located in the front of airplane close to the 1st class cabin, but people sit next to me can. I feel insulted."
Pros: "Nice flight, not packed"
Cons: "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
Pros: "Crew was nice and overall flight was good"
Cons: "Flight was delayed by about the same length of time the flight itself took"
Pros: "Flight in general was very good"
Cons: "No leg room. Seats are crammed in so close there's virtually no room to move, very uncomfortable"
Pros: "Best, smoothest landing ever! The captain was great."
Cons: "The two squalling children two rows back. They were obviously upset and the parents were apparently newbies to traveling with infants and toddlers. The parents were almost as annoying as the children. That's just the way it goes while traveling. c'est la vie"
Pros: "Crew was very good, plane was clean."
Cons: "Although we all know we have less seating room with narrow seats and barely enough room to get in and out of seats, this particular plane has taken this to an extreme."
Cons: "Flight attendants were very unpleasant, when they were handing out the little snacks bags the guy threw mine into my seat instead of handing them over to me. Also the plane was filthy and there were dirty Q-tips in the seat back pocket in front of me that I had to look at the whole time"
Pros: "Slight delay but good communication."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"
Pros: "helpful people working for United"
Cons: "Information about seating for people with disabilities was not readily available. I purchased extra room seating then found out my co-passenger was entitled to it without extra charge. United refunded fees."
Pros: "Boarding was simple and easy."
Cons: "Seating is much too narrow and much too close together. My knees were against the seat in front of me."
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Cons: "I did not fly on the flight I booked."
Pros: "Nothing good to comment."
Cons: "It was 4.5 hr delay due to late inbound crew. Once boarded we still waited 30 min waiting on more crew to board. Particles fell on my head during flight. Landing was hard and scary. Horrible experience."