Daily cleaning, installation of cabin HEPA filters on flights from Roatan Island
|February||Best time to beat the crowds with an average 4% drop in price.|
|March||Most popular time to fly with an average 20% increase in price.|
Average price round-trip
|$857||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines has waived its change and cancellation fees on flights from Roatan Island to the United States. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Cons: "There should not be a pay wall around the internet in today's day and age"
Cons: "No option to watch movies"
Cons: "Too cold"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "The Delta crew was great."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Good snacks"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Courteous flight attendants"
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "Early arrival"
Cons: "Seats still tight"
Cons: "1/12 hours late had to change out equipment"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Nice flight and good staff and service"
Pros: "on time"
Pros: "Everyone was really nice and responsive."
Cons: "Seats are a little older. Not as comfortable as other flights. But not bad."
Pros: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Cons: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Pros: "Cabin crew was good."
Cons: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Pros: "This small craft flight was tight but friendly and comfortable"
Pros: "It was whatever"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "Flight went well and was smooth."
Cons: "Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing."
Pros: "Excellent service, God flight"
Pros: "On time great baggage retrieval"
Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"
Cons: "Long delay"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Cons: "Luggage went elsewhere"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"
Cons: "My ears have never hurt so badly on a flight before."
Pros: "The check in was really smooth and fast. The crew was amazing."
Pros: "Exceptional price on a direct PDX-SFO flight at $66 roundtrip. USB outlets at all seats I could see. Looked to have a good selection of in-flight entertainment available to stream to personal devices (phones, tablets, etc) Staff were low-key."
Cons: "Basic fare: no reserved seats, only personal item. Like United (but not Alaska/Delta) require desk check-in at airport!! No online check-in/mobile boarding pass, and *limited agent hours* Lame. Buy-up reserved seat (fee) Stupid policy for passengers, extra work for staff."
Pros: "Crew was polite and friendly"
Cons: "We left about 30 minutes late"
Pros: "Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it"
Cons: "We sat at the gate and waited for 25 and counting while we wait for someone to let us out of the plane. What kind of Mickey Mouse airline is this."
Pros: "Quick boarding. Direct flight."
Cons: "Super cramped seating. Definitely had a child’s feet all over my seat the entire flight. Flight attendant seemed super annoyed to be there. Guess I should have read that you have to pay for a carryon or pay to check your bag. Which is actually odd because it costs less to check your bag than have it with you."
Cons: "No representation at the airport"
Pros: "Most everything was great."
Cons: "No entertainment options or wifi available was a bummer."
Pros: "Staff was great"
Cons: "No leg room. No in flight entertainment. No snack."
Cons: "First Sun Country does a bait and switch. You buy your seat and then you learn that you pay for baggage. No forewarning. Now I worked to pay less by doing online check in and discovered they had no record of my checking in. So I had to pay again for my baggage. The problem is not yet resolved."
Pros: "Don’t like all your fee gauging. Will stick with Delta from now on."
Pros: "I like the overall service once on board."
Cons: "I didn’t like the 40 minute wait in the freezing temperatures. The ticketing counters appeared to be under staffed. Very long lines"
Pros: "Convenience of a non stop from Denver to Mazatlan"
Pros: "The crew was really great! The flight attendants were all very kind, courteous, and entertaining. It was really windy when we landed, so the landing was rough. The captain joked about it. We were seated right behind first class, so we had tons of room. All in all, a good flight"
Cons: "The usual stuff: bag fees, expensive drinks, expensive food options, limited food options. Also, no in flight entertainment."
Cons: "- Flight was delayed for undisclosed reasons. - Boarding took longer than needed. - Flight Attendants were extremely unhelpful and rude regarding our Emotional Support Animal. - Flight Attendants also seemed unsure of what take off regulations were and scolded us for things other passengers were allowed to do. - Getting our bags from baggage claim took over 30 minutes. - Seats were small and uncomfortable. I'm only 5'8" and my knees were touching the seat in front of me. We will not fly Sun Country again."
Pros: "Overall, flight was on time, crew was pleasant"
Cons: "Extremely warm before we took off"
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Pros: "The crew was super friendly and accommodating."
Pros: "Upgrade to 1st class"
Pros: "Just a great trip with Suncountry"
Cons: "Everyone everything!!!!!!10!!!!"
Pros: "Sun Country helped make the flight for me and my grandma who needa mobility assistance a breeze! Great service, smooth everything!"
Pros: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"
Pros: "Speedy check in and being a retired US Marine, I liked that we were given recognition and boarding preference."
Cons: "I was traveling alone and overall experience for 3hr 20min domestic flight... no issues!"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Pros: "I've flown Sun Country in the past once or twice and had generally positive experiences. Sun Country did offer food vouchers of $10 and $12 due to the delays, and $100 towards a future Sun a Country flight, which is more than I could say for Spirit Airlines. The staff that I encountered did the best with the information they had and were always friendly, but they didn't seem to have the information required to help the passengers they were working with."
Cons: "I flew from Minneapolis to Seattle and back for Christmas with Sun Country and each of my flights was delayed by over three hours. The initial flight we arrived at our gate to discover the flight had been cancelled with no warning and we had been switched to a flight leaving six hours later. When we checked in no one said a word, and when we arrived at our gate there was no Sun Country employee to inform us of the change. The only reason that we and our fellow passengers learned of this at all was by checking the departure boards at the airport and learning it had been cancelled. To add insult to injury they forced each of the passengers to go back out to the front ticket counter to have new tickets reissued rather than having them printed out at our gate, meaning we all had to go back through security due to what seemed to amount to the laziness of the carrier. On the return flight my flight was initially pushed back by one hour, then two, and eventually ended with a four hour delay. Several of these changes were made within mere minutes of each other. While I understand that delays happen, that also means rides needs to be reworked, plans cancelled, etc. To have the first few hours of time with family robbed by a delay, and the final hours of time with family marred by having to rework plans and make last second changes is a disappointment."
Cons: "Delays with no information on new ETA or boarding time. Small uncomfortable seats, no complimentary entertainment like on other airlines such as delta. No complimentary food. Front half of plane is now an additional charge. Boarding from the front of the plane takes much longer."
Pros: "On-time; staff professional"
Cons: "No food offered, not even peanuts."
Cons: "No free food"
Cons: "I purchased round trip tickets in July to attend my Grandsons 2nd birthday allowing ample time to make his party, but our plane got diverted to Great Falls ,MT. We had to wait 6.5 hours for them to send another plane and crew. Needless to say, I missed his party and all they gave us was a sack lunch and a $100.00 ticket voucher. I also called customer care and they were going to look into it and call me back. I still haven't received a call back. This was a very upsetting ordeal."
Pros: "Got us home safely, finally!"
Cons: "Flight delayed twice - one hour total delay. Crowded - surely the smart people at Sun Country can figure out a way to jam more people into the limited space available and raise the rates on the cattle-car experience another notch or two."
Cons: "Purchased the flight ticket for my friend (used Kayak and was redirected) received confirmation email. When my friend show up at the airport counter HE COULDNT BOARD! Ticket wasn't paid by that company to airline ! And I was not notified (call or email whould be nice) So he was ending up buying last minute ticket at the counter at the double cost!!!!"
Pros: "Everything you would expect"
Cons: "Shorter flight so only a beverage included. I don't fly much but breakfast sandwich at 10am would be better than cheese burger."
Cons: "Unexpected traffic from an accident delayed arrival and airport, that coupled with long lines made for time tight, girl in front of me at security was also going to my flight so I wasn't too panicked and tad kept telling us it was going to be ok and we'd make it but they pulled me aside to pay me down at security then my companion ran on ahead, they let her on the plane and then shut the door right as I was running up. Then the last was extremely rude to me and told me it was my fault and everyone else made it on time so why couldn't I, them when the second gate agent was going to put me on the new flight the ride lady told her to put me as standby, the agent inquired as to why and said there were open seats, she said do it, standby. And then smirked at me like she'd put me in my place. I was speechless, never delt with suncountry employee who was rude. Really disappointed with this experience"
Pros: "Punctual flight; pleasant staff at check-in"
Cons: "No snacks. Inconscionably tortuous leg-room situation for anyone of normal stature."
Pros: "Low price."
Cons: "Seats were uncomfortable"
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Cons: "Comfort of seats"
Pros: "Everuthing wa easy, crew crew were nice and helpful"
Pros: "It reminded me of a little bit less comfortable Southwest flight but the crew was definitely high quality."
Cons: "They lost my baggage!"
Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"
Pros: "The boarding was efficient and the plane left on time."
Cons: "It would be nice to get a snack along with the beverage, like peanuts or crackers. There is minimal leg room."
Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."
Pros: "It went well"
Cons: "Nothing to complain about"
Pros: "Flight was comfortable and well done. Plane was clean."
Cons: "The boarding process was chaotic. It started late and the gate agents (one in particular) seemed grumpy and frustrated. I have seen before that SunCounty boards First Class before families will strollers/infants. However, this was a flight to Florida so full of small kids. It would speed up boarding to get those people into the plane to set up car seats, small kids etc. Also, the boarding was hectic enough that the gate agent forgot to board small children, they did pre-boarding, first, exit row, then started with rear seats. There was confusion and all the families rushed the gate. could have been managed much better."
Pros: "Great flight crew."
Pros: "The seats were comfortable and even in the last row my seat reclined. Flt attendants were great!"
Cons: "Offering hamburgers as the main meal item for sale on an 8am flight that was over 5 1/2 hrs long wasn't seem like a good idea. I can't quite buy a cheeseburger at 9am. No other sandwich options were available, only crackers , chips or fruit... nothing substantial. Not checking the size of carry on items when handing out boarding passes or when allowing people to board is a bad idea. Please enforce carry on size limis. Allowing people to carry on full size luggage really makes the boarding process diificult."
Pros: "we upgraded to first class and the food and entertainment (movies) were great. Excellent crew."
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Flight was delayed 3 hrs"
Pros: "Awesome Customer Service"
Cons: "More space."
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Pushy crowd.."
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
Cons: "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Cons: "Same is last."
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "People were nice"
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "No carry on bags"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "The plane was fairly new. Video worked."
Cons: "You sold me an Iberia flight and stuck me on American. That's very wrong! Then, I had a screaming infant and didn't get one minute of sleep on an overnight flight. American is so cheap they don't even have ear plugs any more. Seats are too small."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "The OJ."
Cons: "How come COPA airlines can afford serving meals??"
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "The wifi entertainment stopped working for me half way through the flight"
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Ease of travel"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "Overall good experience"
Cons: "Delayed almost an hour."
Pros: "Staff seemed attentive"
Cons: "They forgot to fill the plane with fuel. This caused a 30 minute delay. Also took a half hour to get bags. That's at 10:30 pm and no other planes landing."
Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "More leg room in economy"
Cons: "Delayed by an hour and spent most of it taxiing."
Cons: "Bigger seats and warmer cabin"
Pros: "Nothing. United is the worst airline on the planet."
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "The crew was very attentive. The seat was very comfortable."
Cons: "Not sure why there was a "priority" tag on my bag because it was one of the last to come out at baggage claim so there was a HUGE line for me to wait in to get to customs. When I get a first class ticket, I expect first class service."
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Very fast and efficient"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Pros: "See above"
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Cons: "No wifi"
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Cons: "UNITED employees are very rude"
Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "Paid for internet and stopped working for a long time"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Everything !"
Pros: "Everything was done with ease and everyone was very kind and accommodating."
Cons: "No complaints"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "Crew was nice"
Cons: "No entertainment !"
Cons: "all the attention"
Airlines flying from Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Roatan Island
Masks required on board, masks provided on flights from Roatan Island
Social distancing seating
Middle seats unavailable to book on flights from Roatan Island
Testing for antibodies, testing for symptoms for flights from Roatan Island
Waiving of change fees. Search flexible flights from Roatan Island