Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Brazil
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Scores according to KAYAK customer reviews
Cons: "Seats were a little tight"
Cons: "Ticket agents were friendly knowledgeable and helpful"
Pros: "I was surprised that they served two very nice meals on our flights."
Cons: "The entertainment system had some issues. The headphone that were distributed have a double and single plug to attach to the armrest. Since the armrest had two femal plugs in it then I assumed that the headphone required the two male plugs. That didn’t work. It wasn’t until much later that I tried the single plug from the headphone but that only worked when jiggling it around to make it connect properly. Would have preferred one of the new systems that allow you to stream a movie of your own choice to your own device."
Cons: "The breakfast- scrambled eggs and little hotdogs. Relatively tasteless."
Pros: "Meals were delicious. Crew was friendly and helpful"
Cons: "Take more control of the passengers. No one told the passengers to raise their seats during mealtimes. Also needed to control where everyone was putting their carry ons."
Pros: "Crew was very helpful and accomodating."
Cons: "Not sure if that was an older plane or what, have travelled with COPA lots of time before, but this time around the chairs were specially uncomfortable (didn’t even reclined) only worse chair i’ve seated on a plane has beeb on spirit (which is a bargain airline, so unlike copa)"
Pros: "la atención en el vuelo"
Cons: "la comida"
Pros: "Pricing is very reasonable."
Pros: "THE WORST EXPERIENCE OF MY ENTIRE LIFE. Immigration stalled for over 3 hours and we missed our connection flight to Seattle. With no hotel accommodations nor food accommodation we are forced to sleep here in the airport and payed over $900 to catch a new flight in the morning. Worst airlines ever!"
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Pros: "The crew was nice. However, it took a long time to get a second drink in such long flight. And they didn't offer coffee or hot tea. In addition, it took a long time for the passengers to get situated in their respecting sits."
Cons: "To be more organized at the boarding time, and a more promptly and fast service."
Pros: "Customer service"
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Pros: "Short uneventful flight. Everything was perfect and punctual."
Cons: "Everything was OK"
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Cons: "Lost luggage and lost connecting flight"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "Just the supervisor helped me to the next flight to david"
Cons: "Missed my flight due to the delay. One of the workers wanted to charge a penalty fee. I had to go all the way to the supervisor."
Cons: "The change in my original reservation with no warning and prior consultation !! Both companies acuese each other to make the change (COPA & the Agency...) at the end the only posibility was travel throught Rio an then to Recife...very bad, since you made me spend one night in the airport and not in Recife, as it was my original purchase !!"
Cons: "Service was not helpful."
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "The crew was excellent"
Cons: "Toooo uncomfortable. This is not a short trip its a 4hour trip and the plane is an embrager way too small for a ticket so high pice."
Pros: "bags arrived on time snacks served"
Pros: "Service and comfort was great, on boarding was pretty fast too"
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt awfully small and uncomfortable. Even for a smaller plane and less time, I was not willing to accept it."
Cons: "Nothing to entertain ourselves with"
Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"
Pros: "Boarding was on time and fast."
Cons: "The food"
Cons: "The crew was unfriendly"
Pros: "Good service and food"
Cons: "The first crew was a little bit rough with customers. The service was good but it will be better if they were a little more friendly."
Cons: "Services overall"
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "The boarding process was efficient. The food was warm."
Cons: "-I didn't received a web check access email. -my bag is currently missing, I was frustrated because I wait a long time (over 1 hour) to get a claim form completed."
Pros: "Small breakfast on a one hour flight"
Cons: "No complaints"
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "The seat was comfortable and the entertainment on the little TV was great."
Cons: "The next morning when we returned to the airport to get our boarding passes, it was mayhem at the ticket counter. People waited so long that they missed the next flight. People were so angry - they were crying and shouting. It seemed line no one could control the lines of people who were waiting. The bold ones (like me) moved into other lines that were moving faster and got service, while others in the general boarding line had to wait and wait. It was so sad. The food was really bad - the past and chicken were terrible."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"
Airlines flying from Rochester to Brazil have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rochester to Brazil
Masks required on board, masks provided on flights from Rochester to Brazil
Social distancing seating
Middle seats unavailable to book on flights from Rochester to Brazil
Testing for antibodies, testing for symptoms for flights from Rochester to Brazil
Waiving of change fees. Search flexible flights from Rochester to Brazil