Daily cleaning, installation of cabin HEPA filters on flights from Rochester to New Mexico
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 32m
The cheapest ticket to New Mexico from Rochester found in the last 72 hours was $157 one-way, and $281 round-trip. The most popular route is from Rochester to Albuquerque, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $157.
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All other info
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Scores according to KAYAK customer reviews
Cons: "High price for mediocre seat"
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Cons: "A little more room."
Pros: "In flight entertainment"
Cons: "Would’ve like tv screens and not have to watch on my phone"
Cons: "Better snacks premium members"
Pros: "Accommodating crew, good food,"
Cons: "television monitor was not syncing with the static I was hearing."
Cons: "Flight was delayed."
Pros: "Ride was smooth. Just wish certain passengers were quiet"
Cons: "The flight was severely delayed due to inadequate staffing"
Cons: "Awful for those who are disabled. My mother is deaf and unable to walk on her own very well. They took her to the wrong gate and left her there in the wheel chair. She had to walk on her own to the correct gate because they took her to the wrong gate after realizing she wasn’t at the correct gate."
Pros: "Crew was great."
Cons: "Second time in a row flight status (delayed) was not updated until slightly before boarding was scheduled to begin."
Pros: "quick flight"
Cons: "would have loved a soda not juice and it seems like the turbulance is always bad"
Pros: "PLane ride was very pleasant other than having to sit on tarmac for 35 minutes before flight because of flight back up."
Cons: "Sitting on the tarmac for almost 40 minutes due to busy traffic. There were 17 planes in front of us!!! I just don’t understand how that happens. And if they know that In advance why can’t they figure out system to let people stay at gate as long as possible. There must be way to develop a queue system that doesn’t force people to board unnecessarily. Or at least stay at gate so people can use restroom. Frustrating!!!"
Pros: "Roomy seat."
Cons: "There was some confusion as to which gate to board at"
Cons: "Never fly China Southern again,We missed one day by cancelation flight Los Angeles to Ghuangzhu and Ghoungzhu to Kathmandu,supposed to arrive Kathmandu on July 3rd instead arrive July 4th.waste my Vacation.I don’t recommend to anybody.very disappointed."
Pros: "Flight was on time."
Cons: "Just not the same as before the merger. I loved flying Virgin, plane was nicer, crew had a better disposition, seats seemed roomier. Maybe it was the mood lighting, now it's back to packed lackluster flights. At least on-time, and that's important. This leg better than flight to SFO 2 weeks ago with a broken seat !!!!"
Cons: "I sure liked the available media content to watch during the trip"
Pros: "On time, efficient. Always like the video options."
Cons: "Food choices so limited and boring."
Pros: "Planes , Free movies , staff that appears they care"
Pros: "The crew was very nice. Boarding went smoothly. Availability of free in-flight texting is a great benefit."
Cons: "Delayed takeoff for about 40 minutes after pushback from the gate, for de-icing, even though the temp was in the 40s"
Pros: "Other think was okay"
Cons: "No update for delay"
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "I take this flight about 30 times a year and I love it."
Cons: "I do not like teachers and people that work for the hospital complaining about people that live in Bethel."
Pros: "Flight was very nice except for sitting next to the bathroom they didn't smell all to fresh closer to the end of the flight"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "Friendly crew, on time, no delays picking up bag on arrival."
Cons: "Bag drop off process at SeaTac was slightly confusing. People were standing in a long line only to be told to go back and do initial checkin at the computer terminals."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "From booking to the actual flight everyone made the process easy."
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Pros: "The crew was amazing! Nicest flight attendants"
Pros: "The crew was super nice, from when we boarded the plane to when we got off. (:"
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Cons: "The fact that my luggage had to be placed outside the plane & not with me. Caused my luggage to get lost!!!"
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "My flight with Alaska was fast, comfortable, and smooth."
Pros: "On time flight, everyone did a nice job."
Cons: "The plane was a bit old and creaky, rather rough flight."
Pros: "The flight was fine."
Cons: "The many delays were a bummer. We were supposed to leave at 10:37 but there were several delays because of unknown mechanical reasons. I missed my niece's birthday party because of the delay. That was a bummer."
Pros: "Staff were efficient & helpful. Flight was on time. Very smooth landing."
Cons: "Plane was noisy."
Pros: "I like a lot the treatment"
Pros: "No layover was great. The crew was fast, efficient, and courteous."
Cons: "I forgot our travel snacks, so the tiny bag of pretzels seemed extra pitiful."
Pros: "Easy to deal with Kayak. Flight left early, arrived early no smooth as can be. Will use kayak in the future."
Pros: "Provided a full refund."
Cons: "Flight cancellation through off all of my travel plans."
Pros: "Comfortable interior and seats"
Cons: "The guy sitting next to us -- shouldn't they ban chewing tobacco? His bottle with the chewing juices would have killed my appetite had they served food. New baggage policies are leaving little to no overhead space. AA needs to work this out so passengers aren't fighting over the space."
Pros: "Very helpful with disabled son"
Cons: "Did not like boarding outside. Luckily it was good weather."
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "New long haul service is a real improvement in quality"
Pros: "I liked the free "meal". I chose the cheese. Reminds me of airlines 15 years ago."
Cons: "Main cabin is not built for people 6 feet tall. My body feels awful after sitting in those seats for 5-6 hours. Reclining causes the seat to shift forward, creating even LESS leg room!"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "Everything was perfect!"
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Cons: "No problems at all!"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Cons: "Most everything it sucked, okay?"
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Cons: "Food was ok...cramped space"
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "On time"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "No problems"
Cons: "Takes so long to board plane"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Pros: "I love it when there is a TV screen at my seat."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Cons: "Delay and inoperative Sattelite TV"
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "Delay on return flight"
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "Courtesy seating"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Pros: "Even though my flight was delayed due to weather, the Delta flight crew did a great job keeping us comfortable and informed on what was happening. They did everything in their power to get us to our destination as soon as possible."
Pros: "On time smooth flight."
Cons: "Small plane."
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "An excellent flight"
Cons: "Everything was good"
Cons: "In flight entertainment was broken"
Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Cons: "Re-design the seating on your planes. It sucks at this point."
Cons: "Would have been better if the flight attendant didn’t drop another passengers drink on me. They gave me nothing for being sorry."
Cons: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Pros: "It was on time!"
Pros: "Seats comfortable. Plane clean."
Cons: "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
Cons: "The legroom is not sufficient for taller people"
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Pros: "Fast Flights were a major plus!"
Cons: "Crew could’ve been more enthusiastic"
Pros: "Eventually getting home."
Cons: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Arrived early."
Cons: "Lack of professionalism, and exceptionally rude attendants on staff. No where close to on par with international standards from start to finish. AA desperately needs to improve their training and motivation programs for their staff."
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."
Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Cons: "The flight was delayed due to weather"
Cons: "Food and drinks could be better"
Cons: "They didn’t board us closer to the front just because we had an hour layover. Barely had time to go thru customs n tsa to make it to the gateof our connecting flight."
Pros: "Quick takeoff and landing. Very smooth ride and friendly crew."
Cons: "Flight was delayed"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "Seats were roomy, great entertainment choices"
Pros: "would never have made my connection"
Pros: "Crew was able to switch our seats so that we had extra space since we were traveling with lap infant."
Cons: "Plane was new, but small for an international flight. We traveled with an infant and there was no bassinet."
Pros: "....on time ..."
Cons: ".... all good..."
Cons: "Tiny plane. No leg room. No TV’s. Staff took three full rows to themselves for sleeping."
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Pros: "The flight itself was good. Crew was friendly and helpful. Food and service were good."
Cons: "American airlines had poor service at the gate in Chicago. The flight was delayed, but the agents at the counter didn't update us regularly with announcements leaving passengers confused and concerned. When people asked what was going on, they said to wait. But for what? They still never answered or announced anything. At least they gave out food, but again didn't announce to all the passengers waiting."
Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Cons: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Pros: "Not much"
Cons: "Initially the flight was booked with my wife and seated next to each other. Somehow during the switch in airlines the seats were separated. We were forced to see if we could find a passenger flying alone to switch with. Additionally the 767 did not have individual entertainment screen. Being able to watch movies of your choice makes a long flight more enjoyable."
Pros: "AA Dreamliner was awesome"
Cons: "Holding terminal had no food establishments"
Pros: "On time smooth"
Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."
Pros: "Great first class staff."
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "The service was ok"
Cons: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
Pros: "crew was good"
Cons: "very little room and my flight from charlete NC to augusta GA was a slob next to me (didn't even fit in the seat) Row 4, was chewing tobacco and spitting in a bottle. It was extremely disgusting, I wanted to vomit the whole flight"
Pros: "AA is stepping there game up when it comes to entertainment. Newer planes have power surges, consistent wifi, and screens in the back of each seat loaded with games and movies."
Cons: "My flight was delayed prolonging my trip. Customer service was terrible. And, when I got to my final destination my checked luggage wasn't there. It took them over 24 hours to locate and return my luggage."
Cons: "The flight from ROCHESTER to Philadelphia was noisy and sounded like it was going to fall apart... No drinks..: worst flight I've had Flight from Philadelphia to Charlotte NC was outstanding"
Pros: "Prices and service"
Cons: "Everything its perfect service"
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Pros: "Comfort and space"
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Great experience from A-Z!!"
Cons: "Flight over 5 hours late."
Pros: "That goodness it was a short flight. Seats are small."
Cons: "I was supposed to land in denver by 930 and did not end up getting in until 140. We sat on the tarmac at ohare for 20 minutes because they did not plan the gates well then there was a plane blocking our gate customer service lines were absurd. The flight attendant to o hare was very unprofessional"
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Cons: "I lost my connection from LAX due to a 4 hour delay."
Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"
Pros: "The crew were very nice and professional. The pilot gave us updates that included interesting facts about the flight path and the plane."
Cons: "This is nothing new -- there is no room. The seats are very uncomfortable and there is no room to move. The in-flight entertainment stinks -- no more DirctTV. All that is provided is a few outdated movies and TV shows. They also never seem to be stocked with the snack items on the menu. Why do they even bother to advertise that they have snack items for sale. Honestly, if there was a better option for an airline where I live I would look into it."
Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "No problems with connections or staff who wheeled me from place to place."
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Cons: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Cons: "Finding gate area too far and kind of hard to find assistant to help u"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "For those prices, I liked nothing. Tolerate was more like it."
Cons: "Business class seating is way overdue to be replaced and need for two prong connection to entertainment sound is a joke. Polaris Lounge missing any kind of basic food or snacks in effort to go overboard with chef "inspired" food. Seating largely geared to single travelers and travelers of 2+ people have difficulty finding seating."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "I slept the entire time."
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Cons: "No free meals"
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "The crew."
Cons: "The seating space to compact. And too many delays on all my flights from Friday and Sunday."
Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"
Cons: "not enough leg room nothing to eat they changed for anything extra"
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"
Pros: "The seats"
Cons: "The plane the service and overall United as an airline"
Cons: "Haven't left Houston yet so I wouldn't know how the flight was."
Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."
Pros: "Friendly crew, easy boarding"
Cons: "Small uncomfortable seats"
Pros: "Zero -- I will certainly never fly United again!"
Cons: "Having to wait 30 hours to get home. Having extremely rude or no service. Not receiving compensation for the trouble and inconvenience this airline caused."
Pros: "Excellent and competent crew, smooth take off and landing"
Cons: "Flight was over an hour late, airline did not give us any information until half an hour after we were supposed to have departed"
Airlines flying from Rochester to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rochester to New Mexico
Masks required on board, masks provided on flights from Rochester to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Rochester to New Mexico
Testing for antibodies, testing for symptoms for flights from Rochester to New Mexico
Waiving of change fees. Search flexible flights from Rochester to New Mexico