Salina to travers city was great! But the sept 24 Tranverse city was not! Traverse city to chichago was cancelled, i went to Denver & got to Salina 6 hours later!
See previous note about the passenger in Denver who threw my husband's bag out of the overhead bin in order to maker room for his own. And the flight attendant back up the new passenger.
Could have said yes to a glass of wine 🍷 instead of saying we'll come around in a couple of hours
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
This is the best united airlines flight that I took. The crew was very friendly and the food was tasty!
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
Inoperable monitor left no entert for 9 hours. Crew was not helpful Food was awful.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Overall it was good. I missed my connection but I was put on another flight.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Terrible. Flight delayed for more than 8 hours with only a $12 meal voucher provided for the inconvenience. The airplane did not have breaks on arrival yet they still made us go through the motions and board on time knowing we could not take off then sit for 40+ minutes before having to get of the time. A complete waste of my time. I cannot believe they can stay business with these shenanigans. I’ll avoid this company like the plague moving forward as the lack of accountability is disgraceful.
This was the best 2 flights I have had with American out of SGF. Great crew both flights.
Premium economy seat was decent. As always poor headphones, poor food and beverage, crew is not overly friendly
Excellent - explanations were clear staff was nice and flight was comfortable
Lost bag and 2 days no word leaving for cruise no clothes or stuff
The flight was on time and crew were nice, seats were tight and there was entertainment available
Any flight to ORD after about 2pm this summer has been challenging. Flight was delayed getting in (coming from ORD) and that led to it not leaving before a ground stop due to lightening before they could fuel the plane, and so forth. They made up some time but we were still late in arriving at ORD, and that led to missed connections.
Food was ok, but not as good as I have had before on AA.
Pretty good. The food was just mediocre, the boarding and crew were good.
Worst flight ever. I was suppose to have a 3 1/2 hour layover in Chicago but got to the gate 4 minutes before boarding.
Boarding was easy, the flight left on time and even landed 20 minutes early. The food was plentiful and really good! The crew was kind & helpful. Overall it was an exceptional experience!
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
The flight was safe, confortable and convenient. Thank you. I hope to come back soon!
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
temperature was too cold there should be free blankets, seat are very uncomfortable, entertainment is limited.
Basic service for a decent price, all amenities are à la cart
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
It was extremely cold in the back of the plane. The seats are uncomfortable and space very small. Crew was excellent as usual.
On both sides of my itinerary, the planes were old, the seats did not work, the seats were filthy, and the crew were unfriendly
A lady with a smelly dog sat next to me
It was bad experience . I was about to lose my flight . The airline announced the gate very late , an hour before the flight , and you need to rush to find the gate in a big airport . The flight is a long flight and the food is poor . I difintelely not taking this airplane again
It was Ok for Business class considering we paid almost $10K for two seats. Disappointing part was the $640 (RT) to reserve the seats prior to departure unlike other airlines that is complementary when buying business class seats. Would I use ITA to go to Europe on my next trip -NO.
Top notch re cleanliness, comfort, operational. Attendants attentive, cheerful, courteous and professional. An unusually high-grade experience all around.
The staff was very good, the only thing was the air conditioning wasn't working during the boarding process so it was very hot inside the plane until we got airborne. The food wasn't great, the chicken was dry and hard to cut, the ravioli was ok and the little pizza pocket thing was pretty bad. Other than that is was a good flight all around
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Flight bumpy and aircraft old with tape over seats , it seems there is a lack of maintenance, air pipe blow off in the middle of the flight, flight attendant seemed not to be worried about it. Food got very bad over time , not only for the quality but for the quantity . Seats are very uncomfortable , entertainment not working properly.
The crew were great and constantly cleaning bathrooms and taking care of passengers. Flight was on time and arrived on time. Boarding was easy and hassle free. Food could have been better but decent selection. Overall recommend and will fly again.
Everything was good except the bathrooms were usually dirty and the trash bins in the bathrooms were full.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
The seat pads are past there sell by date now and are uncomfotable. Also, with screens in the back of the seat, the seats shouldnt be able to recline as this puts rhe screen in your face.
1. The website didn’t allow me to checkin from London as I have Bangladesh passport with US permanent resident card. This pushed me to sit with my wife in the middle of two aisle seats, terrible experience! 2. BA should allow within 24 hours to checkin with other passport holders to choose better seats. A 2nd verification of travel documents can be done at the desk about immigration status. 3. Food options were poor for vegetarian passengers, try to introduce healthy options avoiding carb-dense food ingredients.
Cabin crew lovely and accommodating and I'll always fly BA in the future
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
As I have said it sucked, the ticket counter to have to find and pay for another airline to get home. Now I understand this happened over the weekend but they should have someone there to talk to us instead of throwing the regular crew under the bus.
Everything excellent except for bag drop off. We started at the D area and that was so slow that it was eventually closed just as we were about to go to a station. We then went to F. We got one suitcase checked and then the screen showed that the station was no longer operable. There were long lines everywhere so we had to ask if we could butt in to the next station to finish. Again, this was the only incident, otherwise it was an excellent flying experience
Adequate to good experience. Comfort was mediocre but everything else was good..
Poor all around experience. Sat at gate in Grand Rapids to Chicago for 2.5 hours. No food or water offered and no allowances to use restroom. Missed connecting flight to London and not offered any compensation including food or lodging. Not happy with AA, claims delay was weather related but no weather issues seen on radar. Take ownership for real reason behind delay which was actually the IT outage. Very disappointing and will not be recommending AA for domestic or international flights if this is the way that customers are treated.
Flight cancelled, lost luggage, crappy meal voucher. Nothing was good. Still dont have my luggage.
