|Avg. Flight Duration||2h 35m|
|Flights Arrive in||London|
|Flights Depart from||Rome Fiumicino|
Cons: The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!
Cons: had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)
Cons: Nothing, not even water, was offered free
Pros: The wheelchair services at both Rome and Heathrow were superb. The lady who checked us in in Rome was extremely helpful.
Cons: Food in business class could be better. One toilett in business class was unusable. At leadt 1 in economy cladd was also unusable.
Pros: The plane was clean and the crew was friendly.
Cons: the Gateway was broken, so we waited and waited to deplane. Then it worked, and we still waited. We were miles from the main terminals—and about the only plane in the back and beyond. So we had to board a bus. All in it took us an hour to get off the plane and to the terminal.
Pros: Pretty basic service.
Cons: The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing.
Pros: Two seats next to me were free!!! Food was good!
Cons: Luggage delivery at HFK was extremelly slow!
Pros: Food was decent, crew lovely but 9 hours in a seat that was ridiculously narrow and tight left me less than delighted. And I’m a very average sized woman. I felt like a t-rex trying to eat my meal.
Cons: See above for overal review.
Pros: Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever.
Cons: Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever.
Pros: Great relaxing
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