Find Deals on Flights from Rome Fiumicino to London (FCO - LON)

Cramped seats and did not recline.

The check in online. I don't understand the wisdom of charging a fee to do a normal check in

Nothing

The seats were very uncomfortable, I am a skinny men I could tuch the passenger next to me and it was very bad you know I understand they have to make a profit but is not about money at all time what happened to customer service I felt I was a stack of Sardines very bad I would not fly Whit this airline again . Shaun Boudaghian

To be told last minute I can not fly and have to be put on a waiting list by the check-in lady mrs A in the situation when we had a technical error with my online check-in (my husband was successfully checked in but not me) and sent to the gate to hope for a last minute cancellation. One of the lady mrs B at the gate didnt communicate properly with her colleague mrs C standing next to her (who told my husband to wait on the side before validating his boarding until i could get a seat) and 'gave' my husband seat away to another waiting passenger (even though it was written on my ticket I was the first on the waiting list) even though we were trying to anticipate the situation but she only replied 'one minute please' without listening and resulting in giving away my husband ticket afterall! lack of professionalism, internal commnication between personel and overall obvious messy organization with disrespect to passengers. without saying that the whole waiting time, i had to sit on the ground and had nowhere to seat properly while 7 months pregnant. Will never fly easyjet ever again.

The price was decent compared to competitors

The whole experience was an unorganized chaotic mess. At this point in our trip we had gone through a flight check in process 4 times. This was by far the worst of all. We were sent from on line to the next to pay for baggage and then given the wrong information to get a tax refund. We had arrived with plenty of time before our flight to Dubrovnik but ended up sprinting to our gate a few minutes before the flight was set to take off because of the amount of time it took to get through checking our bags. We had already checked in online prior so it didn't make sense why the process took so long and why we had to wait in three different lines to pay for our bags. It's ridiculous how our bags cost half the price of the flight. It was a complete marketing scam and I will never fly monarch again.

Friendly staff, clean facilities, quick process

Nothing

Fog over London delayed our flight from Rome. Instead of dealing with this proactively, BA made us sit in the plane on the tarmac for three hours. When we finally arrived in Rome, instead of automatically rebooking us, they directed everyone to a queue. That queue, managed on a first in, first out basis, took FOUR HOURS, during which we missed more flights that would have gotten us home. If, instead, the queue had been managed by departing flights, more people would have gotten to their destinations in a timely fashion. We eventually we booked on a flight to NY and got a rental car. We were offered no compensation for this ordeal.

See below

US Storm response exposed problems. Italian operation only open for minimal hours, British web site would not accept US phone number For contact ( despite provision to do so). US 24 x 7 800#. Responsive and helpful after several frustrating hours attempting to deal with cancilation/rebooking issues in Italy and UK

Left on time with no delays.

Delayed in airplane upon landing in Rome. Barely enough time for connecting flight.

Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention.

Friendly crew

Boarding was chaotic

After purchasing seats online the day prior to the flight the airline charge me $160 to check in at the airport. This was after as I said purchasing seats and baggage the day prior. This company is a complete rip off

First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments.

4 hour delay

Nice big plane very nice polite staff

No entertainment

I need a refund as soon as possible I have no reply from anyone

They held people accountable for their carry on.

Very noisy group of passengers made it hard to hear any on board announcements. I realize this wasn't any fault of the airline.

Nothing

Cheeky of Kayak to ask me how my flight to Rome was when I am still in Rome after getting bumped off my flight yesterday. The customer service and rebooking were efficient but I was given no choice or explanation other than "you have been rebooked for tomorrow's flight." I cal already see that thia flight is scheduled to be delayed 30 minutes.

The crew on the flight was friendly, and the snacks were okay.

The flight did not take off when it was supposed to, so I missed my bus at Heathrow airport and had to sleep in the airport. The staff at Heathrow was not helpful, telling me to figure something out and then email the company for money because they may pay me back, but also maybe not. Even before the flight, I had to wait in a baggage check line in Rome for 2 hours while ever British airways employee attempted to address an issue with a single tour group check in. They gave us no information and just had us stand there waiting, refusing to let the line move, implying we are less important than the tour group. It was a miserable traveling experience.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

On time, clean, short.

All is good.

The crew was very nice

Coffee free for everybody

Crew very friendly and helpful.

Boarding and disembarking a long and tedious process. The flight had only limited food because the passengers on the previous blight ate it all - really!?

Price

Extra charges for everything. This is a cheap alternative if you are only traveling with a carry on

I didn't get to go on my honeymoon. Instead my husband and I got stuck at SFO and couldn't board because the flight info I was given from AIRFARE.COM was a scam, as well as the insurance from ALLIANZ. Now we're out thousands of dollars. British Airways didn't do anything and refused to as did American Airlines because it was an INTERNATIONAL FLIGHT? I'm never buying through KAYAK again. This has been the worse experience of my life!

It was a smooth short flight.

It was so short they did not get to half the plane with the drink cart.

-almost 2h delay for the return flight, no correct information (email, at airport, crew). Landed at 11.30 pm with my 5 yo son who really suffered from the whole experience -horrible arrival at Luton airport under renovation, impossible to find the car I had booked

When leaving Tel Aviv baggage weight exceed the 20kg by about 1kg, and it was waived by the boarding team. However, the same baggage with the same content, even on thing was removed, was weighted in Manchester air port as 26kg! It doesn't make sens that same baggage with the same content will wight more in Manchester airport by about 25%!

The plane was well equipped and clean. Despite handing out initiallly headphones that were not compatible with the system, the entertainment system was a good one (and they found correct headphones.. what a disorganized airline!).

This was a second leg on a trip, but when trying to check in on line I was told that this segment did not exist: I did not have a confirmed flight. (This was through their partner Etihad!) Phone conversation with the Alitalia agent was abusive: I was scolded for trying to seek help from Alitalia. It was not their fault. I am tired of the non-functioning on-line/registration system of Alitalia.

on time and reliable.

Some crew are not very happy to served clients. They just do their job to earn their livings but they have no service mind. It is absurd that we had to thank them and got no response back. Does Alitalia start hiring robots? Unlike Etihad, Alitalia needs a huge room of improvement for customer service. Very poor service. We will not fly Alitalia again.

Plane arrived late into Rome, causing me to miss my flight from London to LAX. Didn't realize one needs to re-enter security again. You need at least 3-4 hours in London between flights.

The crew was very attentive to the passengers. The food was good too. The flight was on time and had no problems.