Pros: "Crew was very courteous and attentive"
Cons: "More fruits and green (non-starchy) vegetables"
Pros: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Cons: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Pros: "The boarding process was easy"
Cons: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Cons: "Avoid spilling coke on the passengers"
Pros: "Swiss is Swiss"
Pros: "All operations a-ok"
Pros: "Very friendly, without being intrusive. Responsive and happy."
Cons: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Cons: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Pros: "Friendly and professional crew. Plane was clean"
Cons: "Tight space in economy class(to be expected)"
Pros: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Cons: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."
Pros: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Cons: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Cons: "That it wasn’t a flight to denver"
Pros: "Great food, snacks, and entertainment."
Pros: "Great service & lots of room to sleep"
Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Pros: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Pros: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Outstanding service. Friendly flight attendants."
Pros: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Pros: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Pros: "Crew members are very professional and services are good."
Cons: "Very few selections of movies Seat are congested"
Cons: "late boarding but quick, lost my luggage"
Pros: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Cons: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Pros: "The crew made the right call after the Swiss computers shutted down"
Cons: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Pros: "It was comfortable."
Cons: "No entertainment."
Cons: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Pros: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Cons: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Pros: "Flight attendants were polite and very nice."
Cons: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Cons: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "smooth, professional, comfortable"
Pros: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Pros: "We had delays boarding and no one was there to explain why."
Pros: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Cons: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Pros: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Pros: "entertainment system was good. Pilot was nice crew was pretty nice ."
Cons: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pros: "Excellent service"
Cons: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Cons: "Not working screens in the plane in my area, gate full of smoke coming from a smoking lounge without a place to buy coffee or food, not civilised stewards (I saw them jumping through fences to skip some part a line at the airport in US). Also the seat in front of me was stretching out more than mines and I was squeezed."
My biggest complaint about this flight wasn't with Delta itself, but with the man next to me who half way through the flight decided he didn't need to wear his mask anymore. With so many headlines in the news of people going insane on flights about wearing masks, I wasn't about to ask him to put it on. I was disgusted by his lack of concern for the law and the health of those travelers around him. I know that Delta Flight Attendants did not sign up to be the mask police, but I really wish someone would have told him to put a mask on. People like him are ruining what would have otherwise been a really great flight/traveling experience. I'm happy Delta is bringing back meals on longer flights (in first class). The food was good but I am excited for the day when actual meal service returns. Maybe when people like my seat mate start wearing their masks and following the rules we can go back to having nice things.
Flight was on time and it was a smooth ride. They can definitely improve the food, but overall it was a comfortable flight experience.
On time.. crew very attentive. Flight was on time
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Cons: "Flight was late for one hour"
Cons: "The flight was delayed an hour."
Cons: "The seats could have been more comfortable"
Pros: "On time departure and smooth landing"
Cons: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "The crew was amazing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "It was a nice flight. No troubles"
Pros: "Very professional crew."
Cons: "The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Cons: "Missed waiting 5 hours for next flight"
Cons: "seats were broken, armrest broken"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Like Above"
Cons: "Like above"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "On time, comfortable, great flight attendants."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "It was a good flight"
Cons: "Seats are too close."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "Decent food"
Cons: "Bad delay Flight attendants not friendly"
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Pros: "Read above"
Cons: "Read above"
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Pros: "Crew was the best ever."
Cons: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Pros: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Cons: "No food for vegetarians."
Cons: "Space is too limited even for the a small built body."
Pros: "New international terminal in San Diego is very nice"
Cons: "Never made the flight because my first flight was delayed."
Pros: "Smooth flight except for tasteless special meal"
Pros: "Flight was on time, and smooth. Food was OK. Very efficient crew."
Cons: "Wheel chair accommodation in Frankfurt is poor, doable but not to the US standards. Lufthansa gate staff member took us to the wrong elevator, ended up outside security and had to go through security screening all over again, now late for flight and not early boarded. Was told she was only on the job for 2 weeks, I don't blame her for her incompetence I blame her management! Plane was loaded on the tarmac via a bus for a large international flight...no gate?? Seats in economy class are equivalent to those on a domestic flight, fairly uncomfortable on a 12hr flight. Many of the entertainment choices were not available, you can select it but all it plays is a short commercial."
Pros: "Service is good"
Cons: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Pros: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Cons: "Nothing to complain about!"
Pros: "Food, drink, viewing options on the personal monitor."
Cons: "The seats are terrible! Too small and way too close together!"
Cons: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Pros: "The video library was huge, current and very helpful. The good was great"
Cons: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Pros: "Their crews were great. Good selection of entertainments."
Cons: "Meals were not great. Their seats were hard to set for a long fight."
Pros: "Very comfortable and the flight crew were extremely friendly and helpful!"
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be there early. They board early"
Pros: "Good service, good IFE, smooth, great cabin crew, no complaints."
Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."
Pros: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Cons: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Cons: "No problems average flight slight delays."
Pros: "Good flight crew, professional, glad I arrived on time"
Pros: "Every thing except food. Could be better"
Cons: "Less space in the seats than there used to be."
Pros: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Cons: "United Airlines needs to upgrade its planes."
Pros: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Cons: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Cons: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Pros: "Good plane"
Cons: "No entertainment on board of the aircraft"
Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Pros: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Pros: "Extremely polite and courteous."
Pros: "Moscow to Munich then Paris were good flights. When weather in Munich delayed our return take-off from Paris, the crew did their best to communicate. Upon arrival a Luft employee was at the gate to escort 11 of us to our connecting flight to Moscow. She took us to a special window for passport check, then our own train car to the other terminal. Bravo! Other airlines leave one to navigate alone. Thankyou Lufthansa. Food was decent on both flights in this day of many 'No food' local flights."
Cons: "Zip. All was good for these well seasoned travelers. We appreciate the extra attention."
Pros: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Cons: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."
Pros: "Very friendly personal, good food and drinks."
Pros: "Crew was very good. Pilots, definitely, were high level professionals."
Cons: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Pros: "Flight was short. Only 3.x hours."
Cons: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Cons: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"
Cons: "Delay in boarding, delay in removing snow/ice, my seat was changed without notifying me (after i checked in on line the day before)"
Cons: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Cons: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."
Cons: "The company denied any responsibility for the passenger and for the full fill the trip"
Cons: "Moscow demanded that Lufthansa had to pay 500 dollars"
Pros: "Crew was great and the plane was clean."
Pros: "Crew was very good on all flights. Packages, containing playing cards and some other items that were given to children during flights, were a nice touch. My husband changed his seat to accommodate a lady who was flying with her daughter, and was acknowledged by the crew and was offered a few extra snacks. Nice touch."
Cons: "Food on this destination was the best of other flight legs."
Pros: "Overall great experience!"
Pros: "Separate lines for boarding"
Cons: "No transfer or ticket agents to be found to change/upgrade flight."
Pros: "Food fine. Entertainment choices fine. More leg room than American."
Cons: "Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water."
Pros: "Yes but when you offer a blanket deliver a blanket :)"
Cons: "When you offer a blanket or to heat up the food follow through :)"
Pros: "Boeing 777 seating is comfortable, other is not so much."
Pros: "Polite and helpful crew members."
Cons: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Pros: "Cabin crew."
Cons: "Security at Heathrow."
Pros: "I liked that the center seat was empty."
Cons: "My seat back didn’t recline as much as the seat in front of me or the seats beside me."
Cons: "It was a smaller aircraft than the one on the way there. So a lot more cramped. And it was SO HOT. I dont know why they give blankets when they keep it so hot. I thought I was going to lose it."
Cons: "I was seated at the emergency row. The staff has a policy of collecting the pillows and blankets during take-off from these seats. But they never gave them back to us afterward. Later when I wanted to go to sleep, they could not located these items."
Pros: "Customer service was awesome"
Pros: "The best flight that I have had in my life. Never been a very good traveler going on long distances. Peter came it was great. The number of times there were these snacks and meals offered along with coming up and down the isles with extra cups of juice was really nice. I was fortunate enough To have purchased and reserved in advance and emergency exit I’ll seat which gave me the room that I needed because of my length."
Pros: "For the most part the crew was attentive, kind, sweet, and overall wonderful. Food was good. Great options for vegetarians. Loved the ice cream as snack:). Clean sealed blankets. Loved the movie and tv options. For the most part very happy with service, cleanliness, pilot keeping us informed of delays or anything going on with the flight. Leg space on coach was difficult for tall people and my son's tray table tilted to where he had to put blankets underneath to keep it straight and avoid further spillage."
Cons: "Again the crew has to be informed regarding disabilities. This time an attendant did not allow me to leave my one window closed and said it was due to security and asked to wrap a blanket around my head. Really??? Light streaming into my window was blinding, no time to adjust to the surroundings, light just came through everywhere. Headache ensued even shielding my eyes with the blanket. At least my family helped guide me out. Though head injury is not a visible condition it is still a disability which requires consideration and must not be treated lightly. I perform due diligence to address my disability without extra assistance outside of my family....I only asked for my one window to remain closed. There is still light around enough for people to see more than adequately. This incident is the reason for the 3 stars...because of one crew member...instead of the deserved 5 for everyone else."
Pros: "Entertainment and food"
Cons: "Boarding was slow, and disorganized."
Cons: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
Pros: "Great cabin crew"
Cons: "20 minutes "to reposition the gate to make it safer for exitong the airplane" - sounds like nonsense to me. No meal - and that really is nonsense."
Pros: "Good leg room"
Cons: "Movie system frequently had to be rebooted."
Pros: "Comfort but only since I paid extra to upgrade to business class. World Traveler Plus is mediocre at best."
Cons: "Boarding process was chaotic."
Pros: "Professional pilots. Good flight."
Cons: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
Cons: "waiting for boarding waiting for the take off waiting for the meal tired staff broken laguagge at the and no promised phone call from the laguagge department"
Cons: "Poor food, poor movie choises"
Cons: "Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible."
Cons: "The food was not that good, the beef was like a brick and the service Poor , I asked for water twice, by the time it arrived I already had finished, same for bread I had to ask for bread, was not offer, if I didn’t asked for the main course in the lunch portion on the flight they were taking away the tray after the salad and fruit, I did not like the salad, I tried mine and my Husbands that was salt restricted and they were Awful. I travelled business class, the flight was packed."
Pros: "Premium Economy seats LHR-SAN. Comfortable, decent food, nice variety of entertainment. This flight is the best way to get from San Diego to Europe."
Cons: "The TV portion of the entertainment system didn't work, but there were enough movies to keep me occupied for the 11 hours of the flight."
Pros: "Crew was nice. First time ever that a stewardess removed my vegiterian tray early while others are eating so I can move in my seat"
Cons: "I was frustrated that I could not choose my seat on my on line check in. I thought at that point one can choose their seat. This happened to me on my way previous flight on BA and nothing was fixed on the app"
Pros: "The service was great, plane was clean, entertainment was great, food was OK but not great."
Cons: "In economy the seat spacing was very limited. It was worse than many US domestic flights. If the seat in front was reclined, the TV screen was about 12-15 inches from your face."
Cons: "This was a 3.5 hour flight and the only food offered was an egg and onion sandwich. Pathetic."
Pros: "Crew is super hospitable and nice"
Cons: "They lost my luggage after I asked when I checked it in LA and when I boarded in SD"
Pros: "The crew apologized for the late departure"
Cons: "We were left waiting for the technical issue to be fixe for more than an hour"
Pros: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
Cons: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
Pros: "The flight was pleasant"
Cons: "That my luggage is not here and I have no idea when I will have it"
Pros: "good entertainment"
Cons: "food was worse than typical airline"
Cons: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."
Pros: "If I had another option for a direct flight to London, I'd take that over traveling with BA."
Cons: "They ran out of the meat option for my meal. Understandable but I couldn't eat the veg option either. The flight attendant literally said to me that they had no other food on board - a complete lie of course which I didn't appreciate given the $1500 ticket I paid for the flight."
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Pros: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
Cons: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
Pros: "Boarding at LHR was so quick. This was my first 747 experience and the boarding process for so many people took less time than other flights I've had with smaller crowds. The entertainment was great, flight staff was very cheery, and there was food being served nearly every two hours..."
Cons: "Seat backs are too thin. You feel every time the person behind you goes into the pocket."
Pros: "The treatment and luxury of being a business/first class passenger. I've been told I was (free) upgraded from economi class to business class. Actually there was no business class,- it was first class. Because after arriving and leaving the aircraft, I walked (like everyone) through the First class,-and it looked exactly like the "business class" I was sitting. I had all the luxury and service a first class passenger had,- from the champagne and all other amazing beverages to the high end luxury dining and of course the amazing service of the flight attendants. I would always choose BA again if Ihave the choice. Even if it's still "just" economy class. BA is just an airline that treats all their passengers as first class member. Thank you BA for this experience. Keep it up and please, never change."
Pros: "Everything was excellent, except the entertainment. e."
Cons: "WiFi was a problem. All four flights were delayed. Movie sound was terrible."
Cons: "Seems like the easiest way to make flyers happy is a decent TV with movies on the flight, not this airline. The entertainment consisted of a a 4-6 TV in the back of the seat in front of you that occasionally turned black and white. Time to upgrade that BA!"
Pros: "It was professional ,efficient ,enough service for the 10 hour flight. I would like to see more choices for the music selection."
Cons: "Flights over 10 hours should be on a more comfortable plane with electrical or USB ports. I had an 8 hr flight from jfk to Rome (Finnair/American) was on a very comfortable plane with better entertainment and charging capabilities. however, the 11 hr flight from London to SAN was more cramped, no charging, fewer entertainment selections and all around uncomfortable. I expect more from BA on such long flights."
Pros: "Meals and customer service"
Cons: "Seats. Absolutely no legroom or body room in economy seats. If you are making larger planes, you expect a more comfortable ride. Not the case at all here. In fact in the upright position, you seem captivated"
Pros: "Staff. Ample seat recline."
Cons: "No usb outlets. Dated entertainment. No indiv air flow control. Screw was loose and a metal wire was wrapped around but you couldnn't see it. So, when I reached to turn the broken dial for air the metal wire pierced my finger."
Pros: "It was Mother's Day and also my birthday and we got upgraded to European Travel Plus ( business class). It was great"
Pros: "Food was good, flight attendants on horribly delayed flight still gave good service."
Cons: "Delayed 5.5 hrs, on the way out online check-in wasn't working & got booted out of previously reserved seats into middle of middle 4. Attendants seemed to ignore middle seats. On flight out, entertainment system was down for first 4 hours of 10.5 hour flight. Long international flight & only 1 drink service besides with meal. Prepare against dehydration by bringing your own water. I don't think I will be flying British Airways again in future."
Pros: "Very friendly crew! Avery pleasent flight overall!! Keep it up! :)"
Pros: "All in things were reasonably easy"
Pros: "Audio should include easy listening, classical and good oldies"
Cons: "As above"
Cons: "we had a 9 hour delay"
Cons: "Ful flight and 2 small toilets."
Cons: "Great flight attendants"
Cons: "More leg room that iI don't have top pay extra for"
Cons: "No video screen, WiFi didn’t work, hot, got one lousy glass of water"
Cons: "Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal."
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Pros: "Couldn’t get clearance to leave because bathrooms didn’t pass?? Why would it take another hour when the plane had already been there an hour and a half"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "The middle seat was empty, the boarding process was fast."
Cons: "I always feel a bit crowded in United flights, the seats are very close. Tried to used the free inflight entertainment and it didn’t work in my computer, which was a bummer. The arm rest was sticky."
Pros: "Crew was friendly and responsive. Gate crew kept passengers informed of the delays. Flight itself was ok."
Cons: "Flight ETD was 8:25 but plane developed a mechanical problem. After about 20 minutes waiting for maintenance the Captain decided to go back to the gate for fuel and repairs. After maintenance came on board the decision was made to deplane. Finally, a plane from Chicago was scheduled to take us to San Diego. After boarding at about 12:30, it was discovered that catering never loaded food. We waited for over an hour for food to be delivered. At close to 2pm the Captain, who kept us aware of what was going on, asked us if we would agree to leave without a full delivery of food, and all agreed. So by 2pm we were finally enroute to San Diego but having a seat in the back meant we only got to eat what was left, which for me, was a small cheese pack."
Pros: "We actually left on time"
Cons: "Had no power in the seat which is an issue on a 6 hour flight. There was no meal provided or first drink even though I am a premier member. United is so cheap and the service shows it."
Pros: "Flight was on time, even a little early. Bags came out quickly at destination."
Cons: "Crowded seats. Too many people bringing huge bags on board even when crew kept asking them to check them. Customs was very long in DC. It would have been nice to been made aware of dowloading customs app before deplaning. It would have saved a huge amount of time."
Cons: "5 hour delay; sat on the plane for that duration with minimal handouts of water or snacks. Why didn’t we go back to the gate and de-plane? It was utterly miserable."
Pros: "The plane left on time and arrived early. I'm usually apprehensive about connecting on a domestic travel, but things went perfectly!"
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "Tried to reply with very good ratings, but the correct number of stars won’t show up. Not the ratings I want to give."
Pros: "Fast flight"
Pros: "We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating."
Cons: "I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding."
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Pros: "The stroll waffle"
Cons: "I felt like a commodity that only existed to squeeze money out of. I'm a petite person, 5 foot tall and 115 pounds yet I felt cramped in your tiny seats."
Pros: "The crew were anxious to please"
Cons: "Temperature was warm and we were given a smaller version of the cheese and cracker option. Accessing the entertainment wasn't easy and it was only available on ones own personal device. There were no screens anywhere"
Cons: "Given that both flights were delayed - my luggage managed to not make the second flight leaving me to cancel my plans for the evening. There was more than enough time in between flights."
Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
Pros: "More room and fast boarding."
Cons: "United WiFi was in and out and couldn't watch anymore movies on my Becky's running android 7.0 nougat. Connected iPad and didn't finish movie because WiFi dropped."
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Pros: "They were prompt and polite"
Cons: "I purchased two tickets for premium economy. United issued us economy seats and required payment to upgrade to economy plus. In addition the flight was 5 hours late. Very unhappy with United and would not do this again. SAS was great. United did not honor our ticket for Premium economy purchased through SAS."
Pros: "Didn't fly to San Diego-got rerouted to LAX instead. Had I continued to San Diego I would have landed almost 6 hours later than my previous arrival time all because of delays at the gate in Harriaburg. An original 30 minute delay from weather is understandable, and by the time the aircraft arrives you'd think they'd be ready to deplane and get it rolling quickly. Nope, not all. I think it was amateur day in Harriaburg because it was like no one knew what to do and nobody could make their minds up."
Cons: "See above. This is why I drive everywhere."
Cons: "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Pros: "I got there alive."
Cons: "They change our gate 3 times and one of those times had us walk back to entire different concourse. Then it took forever once we got on the actually plane and we had no air, it was so hot. The ride was bumpy and the air was again not very strong so we are hot and bouncing around. Finally, we get to San Diego and....they change our baggage claim. United needs to get it together or at least give us a free drink when they can't get organized."
Cons: "The movie I was watching ended 20mins before the end.."
Pros: "Newer aircraft."
Cons: "Chaotic self-service check in at IAD, shifting airline responsibilities (like attaching baggage tags), to passengers; boarding extremely slow; new seats uncomfortable, with seriously reduced storage in seat-back; to watch movies you have to pay for DirectTV. A race to the bottom on service in all respects."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."
Pros: "Both flights were early, which was nice for a change."
Pros: "Fast, friendly, on time"
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Pros: "Boarded the plane at regular time but then had to get off because our pilots were switched to another plane. We had to then get off the plane and wait 2 hours for our next crew of pilots. It was a frustrating trip."